爱情电话英文(汇总20篇)

尊敬的校领导：

您好!首先感谢您在百忙之中浏览我的求职自荐信。

我是教育学院学前教育专业的应届毕业生，我怀着对贵校的尊重与向往，呈上我的求职信息，向您展示一个完全真实与自信的我，希望贵校能接纳我成为其中的一员。

从小我就十分崇拜教师这职业，随着年龄的增长、认识的提高，我更萌发了要做一名优秀的人民教师。经历了五年的幼师生活，面对新的机遇和挑战，我更坚定了自信、自强、勤奋、谦虚的人生信条。我十分珍惜在校的学习时间，不断从各方面完善自己，每个学期都以较好的成绩完成规定学科的学习，同时也具备了一定的语言听、说、读写的能力，良好的教师素质，具有良好的语音面貌，自然，大方的教学态度。在课余时间，我不断地学习专业知识，我相信，只要自己努力了，就一定会有收获!在实习期间我主要担任的是语言、音乐、科学三门学科的教学工作。严格制订教学计划，按预定计划。完成教学任务并结合存在的实际情况进行良好的随机教育和品德教育。

步入21世纪的中国，竞争会越来越激烈，对大批优秀人才的需要，是教师面临严峻的考验，作为一名有志的年轻人，我希望自己能成为教师战线上的新生活。我相信，在老一辈教师的鼓励和帮助下，在自己的勤奋和努力下，也许我不一定会成为最好的，但我一定会是最努力的。

在教育小朋友的过程中，我也不断的努力提高自身的素质，不断的完善自身修养，不断吸取教学经验。通过幼儿园观摩学习，让我受益非浅!我时刻严格要求自己，努力把理论知识转化为实践，并运用到教学活动中!我热爱幼儿教育事业。我深深体会到幼教工作的崇高，责任的伟大!体会到实践工作中的意义与欢乐!

尊敬的校领导，虽然我们未曾谋面，但请您相信，您的选择不会错，希望贵校能给我一次展现自我的机会，能让我成为贵校的一员。

此致

敬礼!

求职者：

20xx年xx月xx日

I am Jack. I was born in Shanghai. I graduate from senior high school and major in English. I started learning English since I was 12 years old. My parents have a lot of American friends. That’s why I have no problem communicating with Americans or others by speaking English.

In my spare time, I like to do anything relating to English such as listening to English songs, watching English movies or TV programs, or even attending the activities held by some English clubs or institutes. I used to go abroad for a short- term English study. During that time, I learned a lot of daily life English and saw a lot of different things.

I think language is very interesting. I could express one substance by using different sounds. So I wish I could study and read more English literatures and enlarge my knowledge.

海洋运输货物保险条款（附英文）

一、责任范围

本保险分为平安险、水渍险及一切险三种。被保险货物遭受损失时，本保险按照保险单上订明承保险别的条款规定，负赔偿责任。

（一）平安险。本保险负责赔偿：

1、被保险货物在运输途中由于恶劣气候、雷电、海啸、地震、洪水自然灾害造成整批货物的全部损失或推定全损。当被保险人要求赔付推定全损时，须将受损货物及其权利委付给保险公司。被保险货物用驳船运往或运离海轮的，每一驳船所装的货物可视作一个整批。推定全损是指被保险货物的实际全损已经不可避免，或者恢复、修复受损货物以及运送货物到原订目的地的费用超过该目的地的货物价值。

2、由于运输工具遭受搁浅、触礁、沉没、互撞、与流冰或其他物体碰撞以及失火、爆炸意外事故造成货物的全部或部份损失。

3、在运输工具已经发生搁浅、触礁、沉没、焚毁意外事故的情况下，货物在此前后又在海上遭受恶劣气候、雷电、海啸等自然灾害所造成的部份损失。

4、在装卸或转运时由于一件或数件整件货物落海造成的全部或部份损失。

5、被保险人对遭受承保责任内危险的货物采取抢救、防止或减少货损的措施而支付的合理费用，但以不超过该批被救货物的保险金额为限。

6、运输工具遭遇海难后，在避难港由于卸货所引起的损失以及在中途港，避难港由于卸货，存仓以及运送货物所产生的特别费用。

7、共同海损的牺牲、分摊和救助费用。

8、运输契约订有“船舶互撞责任”条款，根据该条款规定应由货方偿还船方的损失。

（二）水渍险。除包括上列平安险的各项责任外，本保险还负责被保险货物由于恶劣气候、雷电、海啸、地震、洪水自然灾害所造成的部份损失。

（三）一切险。除包括上列平安险和水渍险的各项责任外，本保险还负责被保险货物在运输途中由于外来原因所致的全部或部分损失。

二、除外责任

本保险对下列损失不负赔偿责任：

（一）被保险人的故意行为或过失所造成的损失。

（二）属于发货人责任所引起的损失。

（三）在保险责任开始前，被保险货物已存在的品质不良或数量短差所造成的损失。

（四）被保险货物的自然损耗、本质缺陷、特性以及市价跌落；运输迟延所引起的损失或费用。

（五）本公司海洋运输货物战争险条款和货物运输罢工险条款规定的责任范围和除外责任。

三、责任起讫

（一）本保险负“仓至仓”责任，自被保险货物运离保险单所载明的起运地仓库或储存处所开始运输时生效，包括正常运输过程中的海上、陆上、内河和驳船运输在内，直至该项货物到达保险单所载明目的地收货人的最后仓库或储存处所或被保险人用作分配、分派或非正常运输的其他储存处所为止。如末抵达上述仓库或储存处所，则以被保险货物在最后卸载港全部卸离海轮后满六十天为止。如在上述六十天内被保险货物需转运到非保险单所载 明的目的地时，则以该项货物开始转运时终止。

（二）由于被保险人无法控制的运输延迟、绕道、被迫卸货、重行装载、转载或承运人运用运输契约赋予的权限所作的任何航海上的变更或终止运输契约，致使被保险货物运到非保险单所载明目的地时，在被保险人及时将获知的情况通知保险人，并在必要时加缴保险费的情况下，本保险仍继续有效，保险责任按下列规定终止。

1、被保险货物如在非保险单所载明的目的地出售，保险责任至交货时为止，但不论任何情况下，均以被保险货物在卸载港全部卸离海轮后满六十天为止。

2、被保险货物如在上述六十天期限内继续运往保险单所载原目的地或其他目的地时，保险责任仍按上述第（一）款的规定终止。

四、被保险人的义务

被保险人应按照以下规定的应尽义务办理有关事项，如因未履行规定的义务而影响保险人利益时，本公司对有关损失，有权拒绝赔偿。

（一）当被保险货物运抵保险单所载明的目的港（地）以后，被保险人应及时提货，当发现被保险货物遭受任何损失，应即向保险单上所载明的检验、理赔代理人申请检验，如发现被保险货物整件短少或有明显残损痕迹应即向承运人、受托人或有关当局（海关、港务当局等）索取货损货差证明。如果货损货差是由于承运人、受托人或其他有关方面的责任所造成，并应以书面方式向他们提出索赔，必要时还须取得延长时效的认证。

（二）对遭受承保责任内危险的货物，被保险人和本公司都可迅速采取合理的抢救措施，防止或威少货物的损失，被保险人采取此项措施，不应视为放弃委付的表示，本公司采取此项措施，也不得视为接受委付的表示。

（三）如遇航程变更或发现保险单所载明的货物、船名或航程有遗漏或错误时，被深险人应在获悉后立即通知保险人并在必要时加缴保险费，本保险才继续有效。

（四）在向保险人索赔时，必须提供下列单证：

保险单正本、提单、发票、装箱单、磅码单、货损货差证明、检验报告及索赔清单。如涉及第三者责任，还须提供向责任方追偿的有关函电及其他必要单证或文件。

（五）在获悉有关运输契约中“船舶互携责任”条款的实际责任后，应及时通知保险人。

五、索赔期限

本保险索赔时效，认被保险货物在最后卸裁港全部卸离海轮后起算，最多不超过二年。

附件

ocean marine cargo clauses

（i）scope of cover：

this insurance is classified into the following three conditions- free from particular average （f. p. a. ）， with average （w. a. ） and all risks. where the goods insured hereunder sustain loss or damage ， the company shall undertake to indemnify therefor according to the insured condition specified in the policy and the provisions of these clauses ：

1. free from particular average （f. p. a. ）.this insurance covers ：

1）total or constructive total loss of the whole consignment hereby insured caused in the course of transit by natural calamities： heavy weather， lightning， tsunami， earthquake and flood. in case a constructive total loss is claimed for， the insured shall abandon to the company the damaged goods and all his rights and title pertaining thereto. the goods on each lighter to or from the seagoing vessel shall be deemed a separate risk. constructive total loss refers to the loss where an actual total loss appears to be unavoidable or the cost to be incurred in recovering or reconditioning the goods together with the forwarding cost to the destination named in the policy would exceed their value on arrival.

2）total or partial loss caused by accidents the carrying conveyance being grounded， stranded， sunk or in collision with floating ice or other objects as fire or explosion .

3）partial loss of the insured goods attributable to heavy weather， lightning and/or tsunami， where the conveyance has been grounded， stranded， sunk or burnt. irrespective of whether the event or events took place or after such accidents.

4）partial of total loss consequent on falling of entire package or packages into sea during loading， transshipment or discharge.

5）reasonable cost incurred by the insured on salvaging the goods or averting or minimizing a loss recoverable under the policy， provided that such cost shall not exceed the sum insured of the consignment so saved.

6）losses attributable to discharge of the insured goods at a pert of distress following a sea peril as well as special charges arising from loading， warehousing and forwarding of the goods at an intermediate port of call or refuge.

7）sacrifice in and contribution to general average and salvage charges.

8）such proportion of losses sustained by the shipowners as is to be reimbursed by the cargo owner under the contract of affreightment both to blame collision clause.

2. with average（w. a. ）. aside from the risks covered under f. p. a. condition as above， this insurance also covers partial losses of the insured goods caused by heavy weather ， lightning， tsunami ， earthquake and/or flood.

3. all risks. aside from the risks covered under the f. p. a. and w. a. conditions as above， this insurance also cover all risks of loss of or damage to the insured goods whether partial or total， arising from external causes in the cause of transit.

（ii）exclusions：

this insurance does not cover ： .

1. loss or damage caused by the intentional act or fault of the insured.

2. loss or damage falling under the liability of the consignor.

3. loss or damage arising from the inferior quality or shortage of the insured goods prior to the attachment of this insurance.

4. loss or damage arising from normal loss， inherent vice or nature of the insured goods ， loss of market and/or delay in transit and any expenses arising there from..

5. risks and liabilities covered and excluded by the ocean marine （cargo） war risks clauses and strike ， riot and civil commotion clauses of this company.

（iii）commencement to termination of cover：

1. warehouse to warehouses clause ：

this insurance attaches from the time the goods hereby insured leave the ware-house or place of storage named in the policy for the commencement of the transit and continues in force in the ordinary course of transit including sea ， land and inland waterway transits and transit in lighter until the insured goods are delivered to the consignee s final warehouse or place of storage at the destination named in the policy or to any other place used by the insured for allocation or distribution of the goods or for stories other than in the ordinary course of transit. this insurance shall.， however ， be limited to sixty （60） days after completion of discharge of the insured goods from the seagoing vessel at the final port of discharge before they reach the above mentioned warehouse or place of stories. if prior to the expire of the above mentioned sixty （ 60） days ， the insured goods are to be forwarded to a destination other than that named in the policy ， this insurance shall terminate at the commencement of such transit.

2. if， owing to delay ， deviation ， forced discharge ， reshipment or transshipment beyond the control of the insured or any change or termination of the voyage arising from the exercise of a liberty granted to the shipowners under the contract of affreightment， the insured goods arrive at a port or place other than that named in the policy， subject to immediate notice being given to the company by the insured and an additional premium being paid， if repaired， this insurance shall remain in force and shall terminate as hereunder ：

1）if the insured goods are sold at port or place not named in the policy ， this insurance shall terminate on delivery of the goods sold， but in no event shall this insurance extend beyond sixty （60） days after completion of discharge of the insured goods from the carrying vessel at such port or place.

2）if the insured goods are to be forwarded to the final destination named in the policy or any other destination， this insurance shall terminate in accordance with section 1 above.

（iv）duty of the insured：

it is the duty of the insured to attend to all matters as specified hereunder ， failing which the company reserves the right to reject his claim for any loss if and when such failure prejudice the rights of the company ：

1. the insured shall take delivery of the insured goods in good time upon their arrival at the port of destination named in the policy. in the event of any damage to the goods， the insured shall immediately apply for survey to the survey and/or settling assent stipulated in the policy. if the insured goods are found short in entire package or packages or to show apparent traces of damage ， the insured shall obtain from the carrier， bailed or other relevant authorities （customs and port authorities etc. ） certificate of loss or damage and/or sbortlanded memo. should the carrier， bailed or the other relevant authorities be responsible for such shortage， the insured shall lodge a claim with them in writing and ， if necessary ， obtain their confirmation of an extension of them the time limit of validity of such claim.

2. the insured shall ， and the company also， take reasonable measures immediately in salvaging the goods or preventing or minimizing a loss or damage thereto. the measures so taken by the insured or by the company shall not be considered respectively， as a waiver of abandonment hereunder ， or as an acceptance thereof.

3. in case of a change of voyage or any omission or error in the description of the interest ， the name of the vessel or voyage， this insurance shall remain in force only upon prompt notice to this company when the insured becomes aware of the same and payment of an additional premium if required.

4. the following documents should accompany any claim hereunder made against this company ：

original policy， bill of lading. invoice， packing list， tally sheet， weight memo， certificate of loss or damage and/or shorthand memo， survey report， statement of claim.

if any third party is involved ， documents relative to pursuing of recovery from such party should also be included.

5. immediate notice should be given to the company when the cargo owners actual responsibility under the contract of affreightment n both to blame collision clause becomes known..

（v）the time of validity of a claim ：

the time of validity of a claim under this insurance shall not exceed a period of two years counting from the time of completion of discharge of the insured goods from the seagoing vessel at the final port of discharge.

Year-end and end of the year, a busy year is coming, new challenges in sight. Meditation Review, supermarket in this family so that I got the exercise, learning the knowledge, pay a friend, accumulated experience, of course, through a number of profound lessons learned to find their own deficiencies. This year is a full year, my growth from supermarket this family, for supermarket better development next year to do their own full responsibility is incumbent. Now sum up the work of their own x

One, Market Buildings Working Stage

years after the Spring Festival, I am still responsible for the market building of the business, in cooperation with Zhai Jingli experienced postganglionic off-season business difficulties in the business of rent difficult, managed staff due to seasonal factors such as a lot of attrition Sexual problems, through the settlement of these issues, so that their own clothing retail market, market climate understanding, and staff and personnel management has been rapidly improved. Through the mediation work with the business contacts, coordination has been further exercise. In order to adapt to changing circumstances, with the companys overall planning for the market, a certain layout adjustment. March supermarket market began to conceive in April opened their own threw himself into the preparatory work, staff recruitment, business training, shelves, shelves, shelves to the daily operation and maintenance, the concern of the CEOs, the companys support , Under the guidance of Mr. Liu and Lee store, supermarket market to the smooth development and transition, the latest business knowledge of their supermarkets had a system of strengthening. Responsible for the market during the effort to maintain the normal operation of the business activities, no unexpected incidents. However, the overall market potential of did not give full play to produce benefits is a fact, although market development has all aspects of the objective environment of immature constraints, but market potential can not fully play their own great responsibility.This also shows the limitations of their ability, which is the market to get the most profound understanding. At the same time, market, a variety of difficult pressure experience, so that their psychological quality has been greatly improved, and then face the great difficulties and pressure, I will not flinch away, calm calm to face the solution, this is me Work in the market to get the maximum benefit.

Second, supermarket stage

June due to work needs, I was transferred to supermarket store manager and non-food manager. In the work to strengthen the management of goods and personnel on-site management, to achieve performance improvement is the center of the work.

Although since joining the supermarket joined the family, supermarket staff are also very familiar with, but after all, there is still a difference in specific work. In order to enter the role as soon as possible to take responsibility, on the one hand to strengthen the professional knowledge of learning, actively reading newspaper articles, humbly ask Liu total Lee shop advice. On the one hand to strengthen communication to understand the actual situation, to the food, receiving goods, cash register and other relevant departments responsible for communication, and non-food group leader Wenjuan in-depth exchanges. In a short time with the relevant supervisors to establish a working relationship to dissolve contact, take on duty duty manager store. And the cabinet with the head of the non-food staff of the reorganization of training, the planning and display of goods has been adjusted by the joint efforts of non-food employees, our sales have increased significantly. Wen Juan was promoted to non-food procurement, I also played a non-food team leader, dive down, start from scratch, health, display, warehouse, receiving goods from the beginning of every detail strict requirements, so that non-food store atmosphere Have changed. And employees with the contact, on the basis of strict requirements, to the staff of the ideological communication and business training, so that the spirit of the staff has changed, the enthusiasm of the initiative has been played. In the companys concern and support of various departments, the whole group of staff work together, non-food progress has been recognized by the company.

Store duty manager is responsible for coordinating the work of various departments to maintain the normal operation of all stores to deal with emergencies, in this position, based on their overall control of the overall situation, at the same time make full use of the platform to enhance their organization and coordination With the business level, in the cash register, customer service, receiving goods, loss prevention, fire and other aspects of in-depth understanding, identify problems, reduce vulnerability, as a competent store manager.

Third, personnel management training

As a supervisor, the management of the staff is a more difficult compulsory course, each persons experience, different personality, how to make the staff of the department to a heart to a heart not to talk about itSimple things. Through the relevant professional knowledge and practical knowledge of the work of the application of personnel management under a lot of my martial arts. Following the strict and care and use of the method.

First of all, their real concern from the psychological staff, respect for employees, the real sake of the staff, really want to improve staff. On this basis, targeted staff of the ideological communication and business training to address staff ideas, establish a clear development goals, and indeed stimulate staff initiative and enthusiasm, and then through the business training for staff to know how to make, how to For the better. In the work management, and always take the lead in words, as long as the principle of making mistakes, never condone. So that the staff from the inherent dynamic, external combat effectiveness can produce benefits.

But people are constantly changing and development, personnel management will change and development, which requires their own sober mind, continuous learning and improvement, and better play the full potential of the team.

The staff training is also an important work of the supervisor, the first from the market 5 staff to market supermarket 3 staff and then to the August supermarket six sector B class 4 staff training, through a training and exchange, From the initial basic business sense of their own training, through the accumulation and learning, initially formed on the staff from the ideas, knowledge of goods, sales psychology and skills, discipline and other aspects of the system of training content. Has been recognized by the staff received a certain effect.

Fourth, professional knowledge and market to control

Ability to improve

The trend of the development of the supermarket retail industry is unstoppable, but the retail industry is also facing both opportunities and challenges coexist, he was fortunate to be able to participate in the development of the times the most among the industry, we must seize the opportunity to work hard. Learning, learning, relearning is the same task in the work and spare time. On the one hand, the basic skills of supermarket management, merchandise display, reasonable inventory of stocks, the adjustment of seasonal commodities, the selection of goods, the convergence of all aspects of operation, from the book theory to practice in daily work, the real knowledge needed to digest Through and then applied to work. On the other hand, through a variety of information media to understand the latest market information, industry dynamics, to listen to the relevant professional training to make their own ideas in the global clearer to a higher point of view of market changes, the company decision-making From their own strategic recommendations.

Fifth, the lack of work with the next year ideas

As the saying goes: frozen three feet of non-day cold.After all, the time to join the retail industry, just one year, the specific start of the work of the supermarket only nearly six months, and market knowledge and knowledge of supermarkets is so deep. Through the calm self-reflection, there are a lot of their own shortcomings, as a whole because of shorter operating hours involved, the operation is not comfortable, the specific also reflected in: First, the choice of goods and control to be strengthened, due to the different division of food Commodity awareness is relatively weaker.Second, the analysis of the market forecast is not accurate enough, lack of confidence, which is due to less experience.

Facing the opportunities and challenges of next year, I will take the responsibility of pragmatism better, strengthen the study of the theory and practice, and make our own business level and management level improve comprehensively. We will devote ourselves to the development of the company. energy. In short, in the new year I put more efforts into the struggle for the cause of supermarket, with the development of benefits to return to the company, to achieve their own value in life.

Contract No.:

Sales and Purchase ContractFOR

Manganese Ore

This contract is made and entered into on, Feb20xxunder terms and conditions as per the international chamber of commerce-600 (ICC UCP-600/20xx revision) by and between:

The Buyer:

Address:

Tel:

The Seller :

Address:

Tel:

Whereby seller agrees to sell to buyer and Buyer agrees to buy from seller Manganese Ore under following the terms and conditions stipulated below:

Article 1 Commodity

Concentrated manganese Ore

Article 2 Specifications

Concentrated Manganese Ore

Size: 0-5mm (90% min)

% Mn min. 40.0%

% Fe max. 15.0%

% Silica ( SiO2 ) max. 1.0%

% Aluminum ( Al ) max. 4.0%

% S max. 0.20%

% P max. 0.10%

Moisture max. 7%

Article 3 Quantity:

500 MT, partial shipment not allowed.

Article 4 Origin and Port of loading

4.1 Republic of ABC

4.2 Loading port:

Article 5 Packing/Delivery

5.1 In50 kg sack

5.2 Incontainer Shipment, more or less 20 tons.

Article 6 Shipment/Delivery

6.1 500MT(+/-5%)partial shipment not allowed

6.2 Shipment will be 90 days after signing of this contract and after the acceptance of the Letter of Credit by seller’s bank. L/C will be openedafter BuyerreceivingProforma Invoice from Sellerwith confirmation of the delivery schedule.

6.3 The Buyer has the right to appoint the independent surveyor or his representative to conduct the Pre-shipment Inspection and/or conduct the joint-inspection of the material with buyer for his own account.

Article 7 Contracted Price and Values

Price:Mn: 48% and above - USD0.00/%/DMTCFRCY Port, China

40% - 47.9% - USD 0.00 /%/DMTCFRCY Port, China

The Mn content will be average of the joint-inspection testing result at loading port.

Article 8 Payment

8.1 Payment shall be effected in full by an irrevocable Letter of Credit, which will be opened by 1stclass bank in Hong Kong or Singapore, 100% at sight upon presentation of shipping documents.

A. Seller’s Banking Details:

Bank Name :

Bank Address :

Account Name :

S.W.I.F.T. CODE SWIFT :

B. Buyer’s bank issues L/C to the Sellers bank via S.W.I.F.T. wire transfer.

Buyer’s Banking Details:

Bank Name : (will be advised)

Bank Address :

Account Name:

S.W.I.F.T. Address SWIFT :

Article 10 Inspection of Analysis & Weight

The shipmentinspection and analysis shall be done byCCICappointed by the Seller and one independent surveyor (i.e.: SGS or Geo-Chem, etc) appointed by the buyeras agreed by both parties at site before loading to container. While final weightand qualitydetermination shall be done atloadingportby the above joint-survey.Moisture content shall be deducted from the total weight shipped.

Article 11 Documents

Seller shall present the following documents to the buyer:

A. Signed Commercial Invoice for 100% of the total cargo value indicating, quantity, unit price and the total Amount of Value of the delivered commodity , 1 original and 3 copies.

B. Certificates of quantity, quality and weight issued byCCICand one independent surveyor appointed by the buyer.

C. Certificate of Origin issued by ABC Department Of Trade or concerned Government authorities, I original and 2 copies.

D. Weight List, showing total weight , 1 original and 3 copies.

E. Bill of Lading, 3 original copies and 3 non-negotiable copies.

Article 12 Force Majeure

The Seller shall not be responsible for the delay of shipment or non-delivery of the goods due to Force Majeureunder UCP 600. The seller shall advise the buyer immediately of the occurrence mentioned above and within 3 days thereafter the seller shall send a notice by courier to the buyer of their acceptance of a certificate of the accident issued by the local chamber of commerce under whose jurisdiction the accident occurs as evidence thereof. Under such circumstances the seller , however, are still under obligation to take all necessary measures to hasten the delivery of the goods. In case the accident lasts for more than 60 days the buyer shall have the right to cancel the Contract.

Article 13 Arbitration

All disputes arising out of or in connection with this Contract shall be finally resolved by arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce (UCP-600/20xx or Uniform Customs and Practice for Documentary Credits) by one or more arbitrators appointed in accordance with the said rules. The arbitration shall be conducted in ABCbythe English language.

Buyer Seller

20 years is coming to an end, look at yourself a year of work, a summary of the gain and loss of a year, feeling a lot. Over the past year, Im keen on the labor of duty, strict with oneself, adjust our work position, keep "modest", "cautious", "self-disciplined" attitude. In the leadership of care, cultivation and colleagues with the help of the support, always be diligent, positive enterprising, efforts to improve self, always working hard, to complete the task seriously, fulfill their post responsibility. As a security guard, but in my heart, constant treasure is my home village, leadership is my parents, colleagues are my brothers and sisters, community business is my own business, I want to guard my home carefully, to make it in a safe environment. I understand that as a family member, a security officer "guard, guard my responsibility is significant.

Security is a special and very dangerous work, but I have no fear, fear. Remember a celebrity once said, "we are not at work for a boss, not simply to make money, I was working for your dream, for their great future. We can only improve yourself in the performance." Therefore, we must adhere to the serious working attitude, good seemingly mundane daily work, to get, all done. Determined to complete the higher leadership to our each task, make the leadership rest assured.

Under the guidance of department manager li, we successfully completed the tasks of this year, has been living/tenants satisfaction, but also get the recognition of leadership. Our work this year is more cumbersome, have lived/tenant decorate construction, the personnel in and out of the multiple and complex, and increasingly intensified due to the influence of the wave of the current financial turmoil of the current form of severe public security, increase the pressure on all of this to our work, in this case we have strengthened in and out of the personnel, construction personnel regulation and registration, strengthen the patrol floor, to complete the accident in the bud, ensure the safety of the community.

In the work, under the departments deployment, physical training, we had a security officer included, queue training, we, etc. Stick to target, to complete the training plan with good quality, I also like players have complained at the very beginning, feel all day training this is necessary, but in the end I understand if you want to have the overall quality of professional skills and strong physical quality, has not played at his hard training critical moment how can we "find one thousand days, fighting for the" role? So we always insist on.

As a security guard or a compulsory firefighters, in organized several times this year when fire safety training and fire emergency processing scheme, to seriously study records, knowledge of fire, fire equipment, facilities of the residential area, organize regular inspections and maintenance personnel for equipment, with the principle of "prevention first, extinguish combined with prevention", ensure security and living/life and property of the tenant.

In the work life of himself in a years summary is as follows:

1, resolutely obey the leadership, comprehend and seriously implement companys management strategy and the instruction spirit, and implement the to post actual work always put the interest of the company in the first place.

2, seriously and firmly to complete the various work tasks assigned by department, actively assist supervisor to finish the daily work of the team, and for the construction of the team.

Burden 3, job involvement does not fear endures hardship, carry, find another dry, take the initiative to do "eyes, mouth, hardworking, leg attendance", actively adapt to the hard environment, hone their will in the heavy work, increase their own talent; And have the courage to discover and correct the shortcomings in their work, and constantly adjust their way of thinking and working method, is put forward by stages of higher learning and working target, continuously pursue greater progress.

4, strengthen learning, have the courage to practice, accumulating, brave in exploitation. In theoretical study and pay attention to pay attention to learning methods, learning attitude, improve the efficiency of learning, efforts to develop a solid theory foundation of basic skills, correct ideas, solid work style, meticulous organization, intelligent analysis and determination of competence, a wide range of social skills; And modesty and eagerness to learn, and constantly ask head of scriptures, learn their successful experience, constantly push ourselves to study the direction and goals.

5, adhere to the "prevention first, extinguish combined with prevention," the fire control policy, improve the fire fighting equipment inspections and maintenance measures, and strengthen the fire control knowledge training, raise awareness of fire prevention and control of fire fighting equipment operation method, ensure the safety.

Above is I do well in a year, throughout a year of work, the objective self-assessment, there are also shortcomings, with his begging leadership of correct and criticism, for in the future work to further strengthen and improve them.

1, the work of slack.

2, work experience and related management knowledge still needs further study, accumulation.

20 years will soon the past, we will be enthusiastic in 20 years, New Year means new opportunities and new challenges. "Today modes of life and bloom than ever, is expected to have more red flowers" tomorrow, I believe, in the company leadership under the wise decision of the companys tomorrow will be better, as a member of the company, in next years work, I will, as always, wholeheartedly for the companys growing contribute an own meager strength.

The little girl, tall, thin eyebrows under a pair of watery eyes. A black short hair, looks like a tomboy

Oh, this is me

I am cheerful and lively personality, jieruqiu, see injustice has a tantrum, last year, I found that some students copy writing class, I severely criticized them, scared they no longer dare copy writing.

As for the cheerful, not false, it is precisely because of this, people are more likely to enter my inner world, so I was very popular in the class, there are many good friends

I like reading very much. No, it is a book like life, because of this reason, I have a special feeling of writing, my composition results in the best in the class, a little famous

Here, maybe someone will say, you put yourself into a flower boast, not a disadvantage? Ashamed, ashamed, people eat whole grains which can not disadvantage? My biggest weakness is because these four words be negligent, let me test, repeatedly damaged.

I like Chinese very much, because the language is rich and colorful in the world

I think the world can not become, as long as you work hard, success will be waving to you in the not far place. I will continue to carry forward the advantages and overcome the disadvantages and strive for further improvement.

This is me, a confident about the future, I am full of hope for life

I am from 20xx × year × month into this company, to date has been three months, by three months to understand and learn, I have mastered my work to be done. Now the work of the three-month identified as follows:

First, pay attention to the very old colleagues around learning at work everywhere watching, see more, more thinking, more to learn at a faster rate familiar with the company, better integrate into our community this.

Second, at work, good at thinking, found some problems in the handling of documents, it is first of all to communicate with colleagues and share their ideas with colleagues to solve, can be resolved to get rid of, can not be solved submitted superiors, and proposed reference their views

III. Enthusiastic colleagues answer questions asked. I think we have the ability to improve, our company will increase overall

In short, after a trial period of three months, I think I was able to positive, proactive, skilled to complete their work, be able to identify problems in the work, and actively cooperate fully require the company to start work with colleagues can be very good cooperation and coordination. In future work, I will always, people: with people, to work: strive for perfection, and constantly improve their level and the overall quality of the companys development to do their part.

我是从20xx年×年×月进入到这家公司的，到今天为止已经三个月了，通过这三个月来的了解和学习，我已经熟练掌握了我所要做的工作。现将这三个月的工作情况作如下鉴定:

一、非常注意的向周围的老同事学习，在工作中处处留意，多看，多思考，多学习，以较快的速度熟悉着公司的情况，较好的融入到了我们的这个团体中。

二、在工作中，善于思考，发现有的单据在处理上存在问题，便首先同同事进行沟通，与同事分享自己的解决思路，能解决的就解决掉，不能解决的就提交上级，同时提出自己的意见提供参考

三.热心回答同事询问的问题。我认为大家的能力都提高了，我们的公司才会整体提高

总之，经过三个月的试用期，我认为我能够积极、主动、熟练的完成自己的工作，在工作中能够发现问题，并积极全面的配合公司的要求来展开工作，与同事能够很好的配合和协调。在以后的工作中我会一如继往，对人：与人为善，对工作：力求完美，不断的提升自己的水平及综合素质，以期为公司的发展尽自己的一份力量。

电话礼仪的基本要求规范有哪些

办公室人员接电话看似小事，其实有一定的学问。在接电话时，如能给对方留下美好的印象、获得对方的好感，对一个单位的宣传推介、工作开展、形象树立有极其重要的作用。下面是第一范文网为大家准备的电话礼仪的基本要求有哪些，希望可以帮助大家!

电话礼仪的基本要求有哪些

及时接听

接电话时，电话铃一响，无其他特别要紧的事情，都应主动接电话。一般电话铃响3下，必须接电话。拿起话筒后，应立即说“您好!”然后通报自己的单位名称，根据情况还可报上姓名，如“这里是×××组织部办公室，我是小冯”。电话铃响了较长时间后才接电话，应首先向对方致歉：“您好，对不起，让您久等了。”如果接到拨错的电话，应当客气地告诉对方打错了，不要使对方尴尬。

文明应答

对方打来电话，一般会自己主动介绍。如果没有介绍或者你没有听清楚，就应该主动问：“请问您是哪位?我能为您做什么?您找哪位?”当对方说明要找的人后，应说“请稍等”，然后找受话人。如果受话人虽在，但有事无法分身，可礼貌地向对方解释并提出建议，以免浪费对方时间，如“王先生现在正忙，您过5分钟再来电话吧?”如果对方要找的人不在，可以礼貌地解释并提出建议，如“王先生不在(不在的原因)，我能帮您什么忙吗?”

认真倾听

在接电话的过程中，应避免打断对方的讲话，可视情况用“嗯”、“是的”、“对”、“知道了”等作答。没有听清听懂，致歉后再请求对方重复。对重要的内容应记录，并请求对方重复确保无误。在电话交谈结束时，应谦恭地问一下对方：“请问您还有什么事情吗?”当确认对方已经讲完之后，方可结束通话。挂电话时，切忌没有致结束语就挂机或是挂机动作突然、用力过大，使对方产生误解。

接听细节

从拿起听筒到放听筒，整个过程都有礼仪规范，不可疏漏任何一个环节。接听电话时，应注意嘴和话筒保持4厘米左右的距离;要把耳朵贴近话筒，仔细倾听对方的讲话。讲话时，声音不宜过大或过小，吐词清晰，保证对方能听明白，绝不能叼着香烟、嚼着口香糖。要多用“您好”、“请”、“谢谢”、“对不起”、“不客气”等文明用语，而不能用失礼的“喂”来称呼对方;当对方要找的人不在时，接电话人也不要主动打听对方的来意。

声音亲切

拿起电话听筒的时候，一定要面带笑容。不要以为笑容只能表现在脸上，它也会藏在声音里。你在微笑，电话就会传递你的微笑;你是快乐的，电话也会传递你的快乐。亲切、温情的声音，会让对方对你产生良好的印象。如果绷着脸，声音会变得冷冰冰。即使你看不到和你通话的人，你也要像他们就在你的面前一样对待他们。他们一直在注意着你的声音，包括语调和心情，你需要把你全部的注意力投入到电话中。

做好记录

电话接听记录是办公室工作的重要文档资料，是领导安排工作、调度工作、上情下达、检查督促、界定责任的重要依据。办公室工作人员要养成这样一种习惯：用左手接听电话，右手拿好纸笔，随时记录有用信息。如会议通知就要准确记录会议名称、开会时间、地点、座位号及会议要求，并及时将情况报告相关领导及参会人员。

解来电话的目的

上班时间打来的电话几乎都与工作有关，公司的每个电话都十分重要，不可敷衍，即使对方要找的人不在，切忌只说“不在”就把电话挂了。接电话时也要尽可能问清事由，避免误事。首先应了解对方来电的目的，如自己无法处理， 也应认真记录下来，委婉地探求对方来电目的，就可不误事而且赢得对方的好感。

挂电话前的礼貌

要结束电话交谈时，一般应当由打电话的一方提出，然后彼此客气地道别， 说一声“再见”，再挂电话，不可只管自己讲完就挂断电话。

此外电话基本礼仪还要注意三点：

1、学会倾听。在电话交谈中，双方靠声音传递意思，倘若不认真听，就无法准确地交流信息、沟通感情。

2、三分钟原则。不论是接听还是拨打电话，都应注意那时间控制在三分钟以内，避免浪费自己与他人的时间。

3、掌握距离。根据与通话方关系的亲疏，掌握说话的分寸。

申请人，___，男，25岁，1995年08月05日出生，20__年7月毕业于____旅游管理专业。

我喜欢旅游，大学我选择了旅游管理专业，开始系统学习旅游管理知识，课程涉及__国家的旅游文化，当时__国家独特的文化内涵给了我很大的感触，我想自己毕业后如果能到__国家进一步学习，对开阔视野提升知识面一定会有很大的帮助，但是要去__国家，语言是首先要解决的问题，毕业后，我选择到烟台昂立外语学院学__国家语，经过一段时间的学习，我发现国内学校教的大都为书面化的东西，只有到__国家才能领悟到精确的本土文化，我跟父母说了我的想法，父母表示大力支持，，并且他们已经为我提供了足够的留学资金。

正好有朋友给我推荐了白石大学，这所大学可以先学习基础语言后学习专业，我觉得挺不错，为了我的梦想，我会在学校努力学习语言，语言合格后，继续留在本校读研，相信本校的专业一定会让我学有所成的。

学成回国后，我准备开个主题旅游策划公司，实践自己所学知识。我对所学的这个专业充满激情和动力，当然，我更热爱我的祖国和爸爸妈妈，相信通过我的努力，我会更好的回报祖国的培养和爸妈的养育之恩。

此致

敬礼!

介绍人：__

20__年_月_日

Although this is my first time to introduce myself in English, but I believe that I can make agood performance . and hope that through this simple introduction, you canremember my name ，remember my face and I believe that we will become friends in nodistant future。

My name is and I am 24 years old, born in province. I graduated from University. My major is . I spend most of my time on study and I’ve acquired basic knowledge of my major. It is my long cherished dream to bean manager in hotel and I am eager to get an opportunity to fully play myability.

In addition to the above-mentioned , in my spare time I like playing badminton, listening topop music and surfing the Internet. Playing badminton can exercise my body, let me have more perseverance. Listen to music can make me relax, make me more confident. Internet can enrich my knowledge, so that I have more experience.

OK.Thats alittle about myself，thank you !

1.封闭式的问题

封闭式的问题是指为引导谈话的主题，由提鲜者选定特定的话题来希望对方的回答于限定的范围。封闭式的问题经常体现在"能不能"、"对吗"、"是不是"、"会不会"、"多久"等疑问词之间。

如果你想获得一些更加具体的资料和信息时，就需要对客户提出封闭式的问题，这样才能让客户确认你是否理解了他的意思。但是在电话销售中，如果你问了很多封闭式的问题，这会给客户造成一种压力，同时也不利于自己对信息的收集。所以在前期了解客户的需求时，应多问一些开放式的问题，以便让客户能够自由、毫无拘束地说，这样才更有可能使你从中获得有用的信息，找到新的商机。

2.开放式的问题

开放式的问题就是为引导对方能自由启口而选定的话题。如果你想多了解一些客户的需求，就要多提一些开放式的问题。能体现开放式的问题的疑问词有："什么"、"哪里"、"告诉"、"怎样"、"为什么"、"谈谈"等。

问题的类型

在你跟客户交流时，需要提问客户一些问题，而这些问题可以分为以下八类：

1.判断客户的资格

根据自己的销售目标，向客户提出一些特定的问题，通过对方的回答来确定他究竟是不是符合你的目标的客户。例如可以提问这样的问题：有些公司已经采用电话销售，您是否有电话销售人员呢?

2.客户对系统或服务的需求

根据客户表现的需求意向，用封闭式的提问的方式来进一步明确客户的需求，并尽可能多地获得其它所需的信息。提问的问题可以是：可靠和可管理性、易维护，哪一点对您来讲最重要呢?为什么?

3.决策

用委婉的口气提问，确定客户方的决策人是谁。要让客户乐于回答你的问题，直截了当地问客户"您负责这件事儿吗?"显然这并不是一种好的提问方式。如果您换一种方式问："除了您之外，还有谁参与这个决策呢?"客户觉得自己受到重视，事情的进展自然就会相对顺利一些。

4.预算

为了能成功地推销出自己的产品，你要了解客户方的预算。如果客户的预算较低而你却需要向他推销高档产品，成功的概率相应地就会很低，反之亦然。这里可能会有一些困难，因为客户一般都不愿意把他的预算是多少告诉你，你可以从其它的项目谈起，逐步地诱导其透露一些预算的问题。

5.竞争对手

提问竞争对手信息的最佳时机是当客户提到竞争对手的时候，不要自己主动地提问有关竞争对手的信息。在客户提起时注意了解竞争对手的信息，分析其优势和劣势。如果客户认为竞争对手的不足正是自己的强项，下次谈时要突出竞争对手的不足正是自己的强项，以此来吸引客户的可能性就会很大。

6.时间期限

了解客户对需求的时间限制有利于你进一步制订销售策略。假如对方以不确定来回答你，那么很可能是他还没有真正决定要跟你合作。这时你要进一步地去引导他，比如暗示他尽快开始的好处和延迟的不利影响，让客户尽快地做出合作的决定。

7.成交

也就是引导客户做出达成生意的决策。在恰当时，例如客户的满意度很高或情绪很好时，你可以主动地建议客户，完成签字手续，达成生意。

8.向客户提供自己的信息

用恰当的方式把有利于自己的信息传递给客户，让客户感到购买你的产品是一个正确的决定，提高客户的满意度，这些对你日后的销售工作也可能会有很大的帮助。

提问的技巧

提问的技巧具体分为以下四个方面：

1.前奏

前奏的就是告诉客户，回答你的问题是必要的或至少是没有坏处的。如果你要提出客户可能不愿回答的敏感问题，运用一个前奏就能有望改变客户的想法。例如提问客户的项目预算，一般的客户都是不愿意告诉你的。这时你可以加一个这样的前奏："为了给您推荐一个最适合的方案，我想知道这个项目大概的投资水平在怎样的范围内呢?"通过前奏就能有效地提醒客户，让我了解项目预算是必要的，客户就有正面回答的一些可能性。

2.反问

如果客户向你提出的问题而你却不知道怎样回答，这时你有两种方式可以选择：①实事求是，切忌不懂装懂;②反过来提问客户，让客户说出他是怎样看待这个问题的，这通常就是他希望得到的回答，你也就正好可以据此投其所好了。

3.沉默

如果在通话过程中出现了长时间的沉默，这当然会造成很尴尬的局面。但是适当的沉默也是十分必要的。例如向客户提问后，保持一小段时间的沉默，正好能给客户提供一次必要的思考的时间。

4.同一时间只问一个问题

通常你可能需要同时提出几个问题要对方回答，而他往往只会记得其中的一个，或觉得无从谈起。所以同一时间只问一个问题才是最好的选择。

倾听的技巧

学会倾听是非常必要的，客户势必不会总是重复同一问题。如果你心不在焉，听而不闻，就很可能漏掉一些很重要的信息，以致失去成交的机会。所以倾听技巧非常重要，好的倾听技巧主要有以下四个

1.确认

在客户讲话过程中，可能会有一些词语你没有听清，也可能有一些专业术语你不懂，这就特别需要向客户进行确认，进一步明确客户所讲的内容。

同时，你跟客户交流时一定要注意自己的术语使用问题，你不能运用太多的术语，以免容易给客户造成理解上的障碍。

2.澄清

对容易产生歧义的地方，要及时地与对方沟通，以便充分了解客户的真正想法。客户说的某一句话可能存在着两种或多种理解，如果自以为是，只按照自己的好恶去理解，就必然容易产生误解。所以一定要及时地与客户进行交流，澄清事实。

3.反馈

在倾听的过程中，要积极地向客户及时进行反馈。你要不断地让他意识到你始终都在认真地听他讲话。如果你只顾自己长时间的讲话而听不到回应，势必会给客户造成心理压力，他自然就不愿意继续讲下面的内容而只想尽快地结束通话了。

4.记录

在进行电话交流时一定要做好记录。电话交流的时间很有限，你很难记住客户需求的所有关键点，最好的办法是随时把客户提到的重点及时地记录下来。

5.判断客户的性格

通过打电话听出客户的性格。根据前面讲过的四种类型的性格，给目前的客户一个大概的定位。然后对应这个定位去适应对方，根据上文讲到的方法分别应对。

【自检】

回想你最近一次与客户的交流过程，回答如下问题

表达同理心

1.表达同理心的方法

同理心就是要站在客户的立场，从客户的角度出发来考虑问题。表达同理心是非常重要的，表达同理心能让客户意识到你跟他是始终站在一起的，无形之中就有效地拉近了双方的距离。表达同理心的方法有以下几种：

◆同意客户的需求是正确的。

◆陈述该需求对其他人一样重要。

◆表明该需求未能满足所带来的后果。

◆表明你能体会到客户目前的感受。

2.注意事项

表达同理心时不要太急于表达，而且面部表情一定要跟声音及时地互相配合，更重要的是一定要站在客户的立场上去表达同理心。

在表达同理心时有两点值得注意：

◆不要太急于表达，以免让对方以为你是在故意讨好他。

◆说话时要将自己的面部表情和动作及时地互相配合，就像你与客户在进行面对面的交流一样。

Four years of campus life, so that my own overall quality, self-cultivation, human ability and communication skills have a qualitative leap; let me know in addition to learning the importance of personal ability and the ability to communicate the necessity.

I went to university with my dream, my major is industrial engineering, I earnestly learn the profession, expand knowledge, and strengthen the principle of ability to exercise, a lot of knowledge of wealth, exercise their own ability. I strive to learn basic courses, deep research expertise, and achieved excellent results, many times among the best, year after year scholarships.

In school, I love socialism, support the Chinese Communist Party and his leadership. Consciously abide by national laws and school discipline.Actively participate in various activities within the party school, to move closer to the party organization, and achieved a certificate of party school graduation. In school, I actively participate in classes from the class, the schools various collective activities, and make suggestions for the collective. Always concerned about the students, and we harmonious relationship. As a class cadre, I try my best to serve my classmates, actively assist my teachers in my work, carry out various forms of activities, coordinate the relationship between my classmates and the class, and make my class a vibrant and dynamic class.

After-school life, I also adhere to cultivate their extensive hobbies, adhere to physical exercise, so that they always remain in the best condition. In order to improve their social interaction and the use of all aspects of knowledge, I actively participate in social practice. Four years, I joined the young volunteers, attended the school party school training, these experiences not only enhance my hard-working, self-reliance ability, but also improve my cooperation and exchanges with others ability.

I understand my shortcomings and advantages, I have is young and knowledge. Young may mean lack of experience, but young also means enthusiasm and vitality, I am confident that with their own ability and knowledge in the work and life after graduation to overcome various difficulties, and constantly realize the value of life and the pursuit of self-goal. Heaven and earth, learning is endless, I know that in addition to theoretical knowledge, my experience and experience is still shallow. I am convinced that the opportunity will be favored people who have prepared, I look forward to a better future, always ready to work with you, I am always looking forward to a better future!

Four years of campus life, so that my own overall quality, self-cultivation, human ability and communication skills have a qualitative leap; let me know in addition to learning the importance of personal ability and the ability to communicate the necessity.

I went to university with my dream, my major is industrial engineering, I earnestly learn the profession, expand knowledge, and strengthen the principle of ability to exercise, a lot of knowledge of wealth, exercise their own ability. I strive to learn basic courses, deep research expertise, and achieved excellent results, many times among the best, year after year scholarships.

In school, I love socialism, support the Chinese Communist Party and his leadership. Consciously abide by national laws and school discipline.Actively participate in various activities within the party school, to move closer to the party organization, and achieved a certificate of party school graduation. In school, I actively participate in classes from the class, the schools various collective activities, and make suggestions for the collective. Always concerned about the students, and we harmonious relationship. As a class cadre, I try my best to serve my classmates, actively assist my teachers in my work, carry out various forms of activities, coordinate the relationship between my classmates and the class, and make my class a vibrant and dynamic class.

After-school life, I also adhere to cultivate their extensive hobbies, adhere to physical exercise, so that they always remain in the best condition. In order to improve their social interaction and the use of all aspects of knowledge, I actively participate in social practice. Four years, I joined the young volunteers, attended the school party school training, these experiences not only enhance my hard-working, self-reliance ability, but also improve my cooperation and exchanges with others ability.

I understand my shortcomings and advantages, I have is young and knowledge. Young may mean lack of experience, but young also means enthusiasm and vitality, I am confident that with their own ability and knowledge in the work and life after graduation to overcome various difficulties, and constantly realize the value of life and the pursuit of self-goal. Heaven and earth, learning is endless, I know that in addition to theoretical knowledge, my experience and experience is still shallow. I am convinced that the opportunity will be favored people who have prepared, I look forward to a better future, always ready to work with you, I am always looking forward to a better future!

电话营销年度工作总结范文

2017年即将悄然离去，2017年走进了我们的视野，回顾2017年工作历程。整体来说有酸甜苦辣。回忆起我2017年6月24日进的公司一直到现在，已经工作有了1年多。今年整个的工作状态步入进了正轨，并且对于我所从事的这个行业有了更加全面的了解，成功合作的客户也是日积月累，同时每次成功合作一个客户都是对我工作上的认可，并且体现了我在职位上的工作价值。但是整体来说我自己还是有很多需要改进。以下是我今年总结工作不足之处：

第一：沟通技巧不具备。

每天接触不同客户而我跟他们沟通的时候说话不够简洁，说话比较繁琐。语言组织表达能力是需要加强改进。

第二：针对已经合作的客户的后续服务不到位。

看着自己成功客户量慢慢多起来，虽然大的客户少之又少，但是自己还是在尽心尽力的维护每一位意向比较好的客户，并且达到从意向客户到真正客户为目的。客户虽然已经签下来了，之前感觉万事大吉了，其实这种想法是非常的不成熟，后来经过几个月的工作，再加上戴总和胡经理都有跟我们开会中重点讲到老客户的维护好与坏的问题。确实感觉到一个新客户开拓比较难，但是对于已经成功合作的客户其实是比较简单的，比如我有20个老客户，只要很好的维护好了的话，在以后的翻单过程当中肯定会第一时间想到通赢防伪的小周。那么这样不仅继续给公司创造利润，也是对自己一个工作上的认可。因此这点我得把目光放长远。

第三：客户报表没有做很好的整理。

对于我们这个行业来说有旺季和淡季，对于淡季或者临近放假的时候问候客户这些应该做一个很好的报表归纳，而我这方面做的不够好。确实报表就是每天辛苦劳作的种子，日积月累，需要自己用心的去经营，否则怎么结出胜利的果实呢。领导只有通过明了的报表才能够知道我今天的工作状态和收获如何，然后有针对性的加以指正和引导。而我自己也每天做好完整而又详细的报表也可以每天给自己订一个清晰而又有指导性的工作总结以及来日的工作计划，这样工作起来更加有针对性和目的性。那么也更加如鱼得水。

第四：开拓新客户量少。

今年我合作成功的客户主要是通过电话销售和网络客服等渠道找到客户，而自己真正找的客户很少，这点值得自己好好的深思一下，有一些大部分原因是为了不错过任何一个主动联系我司的意向强烈客户，因此大部分的时间花在了联系电话销售客户上，而忽略了自己联系上的意向客户。而自己今年开拓的新客户量不多，这点在明年要很好的改进，并且明年订好一个计划，让自己的时间分配的合理。达到两不误的效果。

第五：当遇到不懂的专业或者业务知识时候，不善于主动请教领导，并且未在当天把不懂的变成自己的知识给吸收。

综合以上几点是我在今年的工作中不足之处表现，我会在今后的工作当中加以改进，有句话说的话：聪明的人不会在同一个地方摔倒两次。当然谁都愿意做一个聪明的人，所以同样的错误我不会再犯，并且争取做到更好。望公司领导和同事共同监督我。一个人有错误不怕，怕的是不知道改正，而我就要做一个知错就改，并且从中把缺点变成自己的优点。

今年整整的一年变化不大，主要工作职责是电话销售，顾名思义就是通过电话达成交易的销售。而我在这一年里也主要是在公司通过网络、电话来获得跟客户的沟通，工作上听上去每天坐在办公室里，打几个电话或者qq、客服等联系到客户，这样很简单，但是实际上工作量还是有的，每天要跟不同的客户打交道，并且第一时间通过自身的语言来留给客户一个非常好的印象。为了让客户对我们公司的产品质量更加信赖，除了公司的报价外，更重要的是一个服务。要让客户感觉到通赢防伪公司是一个大企业有很好的服务团队，并且就好比是在享受的过程一样，把谈生意的氛围转化为一种朋友之间的友好交流沟通。并且让意向强烈的客户第一时间能够想到，想到跟通赢防伪公司合作等等这些都是与自己付出辛苦的努力是息息相关，并且作为销售人员来说第一时间要有非常敏锐的嗅觉感觉到客户的需求。对于意向强烈的客户而言除了很好的电话问候、短信问候、qq问候外还需要有一份工作的热情感染到客户，让客户从自己的行为中感觉到我的真诚。那么相信客户量也会慢慢积累起来。

Dear leaders:

Hello!

i am a 04 session of hubei medical college senior students， immediately facing the graduate work is about to embark on， which will have a bearing on my future， so i did a careful selection， your hospital has always been my first employment goals， so i decided to submit this self-recommendation and sincere leadership， as the hospital to express their determination! thank you to continue to read my self-recommendation !

as before admitted to the universities to determine their own goals in life to be a "white angel" ， so do so as soon as i started to learn medical knowledge， the four-year period in school， i not only completed the outstanding achievements the university of courses， but also other medical knowledge often expo， including nursing， pathology， or microbiology， bacteriology， surgery .... in a series of professional medical knowledge， in order to enrich themselves to faster access to social role， i also participated in a school sponsored organizations have served as chairman of the student experience as i set foot on these jobs provided an important experience， i believe i can unite colleague， and leadership， the patient ... live in harmony!

because i am a fresh graduate， i am well aware that their knowledge remains in the realm of theory， which is why i am even more urgent need for your hospital can give me the opportunity to practice， i have to play their professional for patients the most serious medical services， for your contribution to the development of the hospital my light and heat!

i wish to apply， ma bole know! i hope you can see through this self-recommendation a vibrant， enthusiastic learning "white angel" future!

Sincerely，

1. 有一天我会忘记你，我没有很期待，也没有觉得失落，我只是知道有那么一天。

2. 喜欢一个人，如果失去了，就像丢掉自己心爱的物品，虽有遗憾，但是心中不会有多痛。可是爱一个人，如果失去了，就会留下一个伤口，永远都会隐隐作痛。有些失去是注定的，不要因为自己的一时寂寞，而去接爱一段不合适你的爱;也不要因为一段不合适你的爱，而去寂寞一生。

3. 我对你仍有爱意，我对自己无能为力

4. 我们都是一群在阳光下肆无忌惮的笑，却在月光下歇斯底里哭的孩子。

5. 爱是一种奇怪的东西，忽闪忽灭间的深刻，成长在彼此心里。最美丽的故事没有结局，最浪漫的感情没有归宿，最幸福的爱情没有言语，最深刻的喜欢没有空间!

6. 对爱，我们要认真对待，不要儿戏安排，不管自己是否爱上一个人或被一个人爱，我们都要认真对待。面对眼前的人，我们都明确地给对方给自己一个最好的交待，如果不爱了，我们要选择真诚善待缘尽今生的双方。不要太过于执着地挽救这剩下的那点余温，否则将会伤害到我们熟悉的每一个人。适应这种变化的事实让大家都微笑释怀。

7. 心中早已惊涛骇浪却不动神色的装平常。

8. 今朝物是人非 也只剩时光荏苒。

9. 那时爱上一个人，像风中的鸟巢，心事满满，待到风烟俱净，依旧在冬天的树梢上眺望着等待着孤独着，寂寞着……那时爱上一个人，如秋天的落叶，被风追赶着在这个城市左逃右蹿，却仍不愿意化作春泥，因为不甘心。

10. 说过一千遍我爱你最后也抵不过一句分手吧。这就是爱情。曾经多么刻骨铭心曾经爱得多么死去活来，最后依然会云淡风轻，只是每个人的时间过渡不一样而已。

11. 我们总想改变恋人，甚至希望恋人为自己主动改变。其实，既然相爱，那就试着理解对方吧。只要不是触碰你底线的问题，那就让对方坚持一些自己的东西吧。我们不能因为爱一个人，就让对方放弃他原本的东西。这样的爱太自私，太霸道，是一种以爱的名义的掠夺。

12. 从猴子变成人需要成千上万年，从人变回猴子只用一瓶酒。

13.纵然万劫不复，纵然相思入骨，我也待你眉眼如初，岁月如故.

14. 我有多倔强就有多坚强

15. 我以为小鸟飞不过沧海，是以为小鸟没有飞过沧海的勇气，十年以后我才发现，不是小鸟飞不过去，而是沧海的那一头，早已没有了等待……

16. 你走的那天，我决定不掉泪，迎着风撑着眼帘用力不眨眼……

17. 我真的爱你，闭上眼，以为我能忘记，但流下的眼泪，却没有骗到自己……

18. 回家的路上我哭了，眼泪再一次崩溃孓。无能为力这样走着，再也不敢骄傲奢求了。我还能够说些什么，我还能够做些什么?我好希望你会听见，因为爱你我让你走了……

19. 不要轻易说爱，许下的承诺就是欠下的债!

20. 多谢你的绝情，让我学会死心……

21. 或许人生不可能永如初见，但时光深处，抓住爱人的手，在平淡的岁月里守着一份细水长流的爱，风雨同舟不离不弃，这份情会比初见更美，更隽永，爱一个人就要爱他的所有，包括白发与皱纹。

22. 外貌决定有没有可能在一起，性格决定适不适合在一起，物质决定能不能稳定的在一起，信任决定能不能长久的在一起。

23. 世界上的爱情有两种。一种是读你;一种是毒你。读你的感觉，就像一首美妙甜蜜的小夜曲，诗意浪漫而充满了激情自然。这种读你的爱情惊心动魄刻骨铭心。它会让你为爱奉献牺牲为爱流血流泪为爱奋斗自强为爱奋不顾身。这种爱，曾让无数人沉迷其中，而写出了不朽的爱情诗篇乐章，爱情是创作的永恒主题一说。

24. 是我的终究是我的`我终归是你的一个过客`你始终不爱我`注定我和你就是什么都不会发生`注定`注定只是注定`不管我怎么跨越不管我怎么想靠近你`你还是会离开我的`我好想你`好想好想你`好想好想见你。

25. 脸上的快乐，别人看得到。心里的痛又有谁能感觉到。

客服接电话礼仪

下电话沟通是我们的主要沟通方式，如何接打电话可是一门学问，其中的电话礼仪尤为重要，因为电话礼仪将直接影响对方对你的第一印象，从而决定通话质量与工作效率。面是第一范文网为大家准备的客服接电话礼仪，希望可以帮助大家!

客服接电话礼仪

1、电话响起，应立即放下手头工作，要在电话铃响三声之内接听，如接听晚了，应主动致歉，致歉的理由应与工作相关。

2、接听电话时，应首先问候对方，接着自报公司、部门(“您好，好旺角××分店，×××为您服务”)，然后再作询问或陈述。

3、通话应做到简明扼要，在电话中对客户的询问、要求、解释等须耐心倾听，并做好记录;未听清时，应及时告诉对方。

4、通话时不得有不耐烦、漫不经心、怠慢、口气生硬等不礼貌的表现。对自己不能处理的电话，要坦白告诉对方，让其稍候，把电话转交给可以处理的人，但转交前，应先把对方所谈内容简明扼要讲给接听人。

5、给对方打电话时，应先行问候，接着自报身份(“您好，我是好旺角×××，请问×××在吗?)，然后再作询问或陈述。给对方打电话时，应选择恰当的拨打时间，忌在早8点以前或晚9：00后打电话;若要在这段时间打电话，先给对方发条短信，征询对方同意后才可打电话。

6、通话结束时，与对方礼貌道别，待对方挂断电话后，再放下话筒。

7、接听电话时腰肢要挺直，不得俯趴在桌面上或依靠在椅背上;不得嚼食食物或吸烟(公司禁止在工作时间、工作区域吃东西、吸烟);应语气温和、面带笑容，不得粗声大气、态度轻傲;

8、如遇熟客，称呼不得过于亲昵，言辞不得造作;

9、如客户所找同事不在，应主动替对方简单了解，做好记录并转达到本人或者提报给上级，不得推卸责任，一句“她不在”、“不是我负责”、“不清楚”，便收线。

接好、打好电话，还要注意以下这些细节：

1. 使用礼貌用语。要讲究礼仪，使用文明礼貌语言，表达热情友好的态度，体现良好素质，维护机关形象。

2. 搞清沟通对象。不论打电话还是接电话，都要首先搞清楚与自己通话的人是谁，特别是重要电话，一定要确认对方的身份。

3. 清晰表达意思。使用言简意赅的语言，清楚准确表达自己的意思，不要模棱两可、含糊不清，甚至随意乱说。

4. 作好文字记录。简单事项可以记在脑中，重要事项或后续还要办理的事项，要作好文字记录。特别是工作繁忙时，在一边处理事情一边不停接听电话的情况下，更要随手记下关键点，接完后及时整理写清，防止遗忘误事。

5.有人正在接打电话时，同在一室的其他同志不要大声喧哗、高声谈笑，以免造成干扰并给对方留下不良印象。有事要提示正在通话的人时，要尽量压低声音，避免让对方听到，以免失礼。

6.挂电话时，要缓慢、轻轻放下听筒，避免出现很响的“啪”的一声，让对方感到不悦。

7. 接打电话时要有保密意识。两个人处于一室同时接打电话时，都要压低声音，拉开距离，既可避免相互干扰，又可防止泄露工作事项。

8. 几个电话同时响起时，要分清轻重缓急，一般先接外来电话，再接内部电话。

把握四个关键

接打好电话的关键，是良好的态度、周全的考虑、规范的表述和负责的意识。

态度和善，不急不躁。通话中注意语气，不能带有负面情绪。即使对方再着急、态度再不好，也不能急躁，更不要针锋相对，而是冷静处理，做到坚持原则、不卑不亢、柔中有刚。

事项清楚，不丢不落。该说的事项要一次说清楚，让对方准确理解，不要刚放下电话就开始担心自己是否没说清楚、对方是否没听明白，或者又想起来还有个事情忘记说了，要再打一次电话。特别是像时间、地点一类的关键信息，一定要说清楚、记清楚。

表述恰当，不少不多。沟通中语言要准确精练，该说的内容要说完整，并且只涉及相关的信息，无关的信息不必过多透露。比如，有电话找同事，而他不在，一般只需告诉对方“他现在不在”，而不必说明不在的具体原因。

敢于负责，不推不拖。接听电话，不论问及的事项是否属于分内或知情，都要有“首接负责”的意识，妥善处理，不要随便推脱。接起电话后需要再转给他人时，要将来电人是谁和询问的事项扼要告诉要转给的人，既使接话人有个准备，也可避免来话人又从头说起。通话结束后，有需要进一步处理的事项，要及时处理，不要拖延，防止遗忘。

This year is a special year for me, because I have the first formal job in my life. This is a starting point of my career, I also cherish, and do our best to do this job.Through years of continuous learning and the help of colleagues and leaders, I have fully integrated into the family management department of the enterprise, the personal work skills have also been significantly improved, although a lot of things to be perfect, but it should be said that this Years to pay a lot, but also a lot of harvest, I feel growing, and gradually matured.

The work of the current year is summarized as follows:

First, in order to pragmatic work attitude, to adapt to the characteristics of the Department of Enterprise Management Department is the operation of the company is an important hub of the department, many of the work inside and outside the company coordination, communication, so the situation issued, and the planning and coordination of the various departments of the company Transaction. This determines the complexity of the work of the Office of the characteristics.In addition to their daily work, but also often have things outside the plan need to be dealt with temporarily, and usually more urgent, so I had to put down the work of the first to go to solve, of course, their own things on the lot, often busy One day, but every day is full, I am in the spirit of service for everyone to do a good job every thing. For the company to contribute my little light and heat.

Second, dedication, good job in the past year, I mainly completed the following work:

1, the company reimbursement of the cost of the audit: First of all departments designated personnel of the reimbursement department personnel occurred to the business management reviewers, business reviewers of the reimbursement of matters, the amount of bills and a series of issues audit; , Every Wednesday to the Department of Management leadership audit, leadership audit is completed, I entered the cost of registration software, and relatively special reimbursement to do other aspects of entry, and then by Zhang audit, Zhang audit is complete, and then re- To register all the reimbursement, do a detailed expense claim list, by the financial.

2, safe file management. The scope of such documents is very wide, the whole is divided into government, the companys internal; internal company is divided into all the certificate documents, contracts, agreements, administrative logistics. The need for an overall distinction to facilitate the various departments when needed, in a timely manner.

3, the completion of statistical reports and reported. I am a statistical report related to the Nanchang Economic and Technological Development Zone, Nanchang Economic and Trade Commission, Nanchang, key enterprise service platform network, the Office of Foreign Trade and Economic Development Office and other government fixed the corresponding government statements five large pieces. Part of the financial statements in coordination with the completion of the financial out of the corresponding data, some of the data need their own calculations, each large report related to more.

4, file this one, is to spend time, the most experienced one, which is divided into two blocks: paper files: all handwritten, everyones files are written on personal information, I took over this one completely Is blank; and also sub-sectors, the statistics of the number of departments in the above list. In such an effective classification, the company all personnel information may be very intuitive to find. Electronic file: This is a paper file is another presentation, is the basic personal information on the entry of employees, such as: name, ID card, graduation school and a series of. Involving very fine. Such a record and the way to facilitate the leadership of the companys basic personal information on the staff view.

5, the company seal the custody of India and the use of registration of the situation. All departments with the printed application form, the leadership of the signature, until I review, only to be sealed. And monthly order all printed with a single application, and input to the computer to facilitate the leadership of a certain period of time with the Indian situation of the audit.

6, the reception of foreign guests. Companies to visit the guests more often need to accompany them to the workshop, explain the company to its corresponding situation, a series of questions for the guests to answer; also ready the conference room, put the information, pour water and other matters.

7, the relevant government documents, matters of treatment. This year under the guidance of Mr. Chen, dealing with two major items: First, the company EIA documents, the second is the companys internal solid waste disposal. The two blocks in the coordination of the parties, and finally the perfect completion. The next step is the work of some of the thread. Of course, some corresponding government similar documents have also been processed.

Personal feeling this year, their growth is great, and soon. Write this summary, hope you verify the leadership.

今天是爱情飞舞的大好日子。祝天下的老夫老妻合合美美，新婚夫妇甜甜蜜蜜。

老师，天都黑了，您乖乖的，早点睡吧，晚安!我们喜欢您笑嘛，您笑起来好漂亮，真的!

老天，太蓝!大海，太咸!人生，太难!作业，太烦!和你，有缘!想你，失眠!见你，太远!唉，这可让我怎么办?想你想得我吃不下筷子，咽不下碗!

女孩吃吧吃吧不是罪，再胖的人也有权力去增肥。修长背面其实是瘦弱，爱你的人不会介意你的腰围。尝尝离别已久月饼的味道。中秋节撑死也是一种美!

日历薄薄，路途长长，愿望小小，梦想大大，事业红红，身体棒棒，人生漫漫，生活甜甜，祝愿深深，情谊浓浓，心情美美，新年乐乐。预祝春节快乐!

如果我是风，我愿给你舒爽;如果我是雨，我愿送你清凉;如果我是雷，我愿赠你理想，如果我是电，我愿赐你希望。七夕来临即将，愿你快乐徜徉!

若我有一粒快乐糖，我会送给你，愿你快乐!若我有两粒，我会给你一粒留一粒，我们共同快乐!若我有三粒，我会全给你，因为我要你蛀牙比我多!

四大幸事：除夕订到年夜饭，出门拦到出租车，串门拿到压岁钱，初一放假到十五;祝你正财偏财横财，财源滚滚;亲情友情私情，情情如意!

送你一块爱心蛋糕：底层送一生平安，中间放无限祝福，四周注满富贵吉祥，上面铺满开心快乐，再加上永远幸福，祝你天天天如愿!生日快乐。

俗话说：一年之计在于春。告诉你一个新年发财的秘笈：不论老鸡嫩鸡，把握先机;管它公羊母羊，顺手牵羊。

我托付一只最心爱的蚊子去找你，它会通知你我很想你，并请它替我亲亲你，由于它会替我送上许多红包给你。期望我是第一个祝愿你中秋高兴的人!

武林大侠来啦：教师节来临之际，我专门为您请的武林高手啊。降龙十八掌，把烦恼震得粉碎飞扬;九阴白骨爪，把忧愁赶走不留残渣，给您一个清新世界;乾坤大挪移，把快乐移入你的心底，让幸福永远陪你一起。

想幸福吗!想吧!传你幸福秘籍：保健康，多欢笑，控感情，要乐观，做运动，常联系，为人豁达，结交益友，踏实工作，低调做人。勤加练习，保幸福无疆!

Date:

It was with a great sense of loss when we/I heard of (insert name) death.

We/I wanted to let you know that you have our/my greatest sympathy,and our/my heart(s) are/is truly saddened.

(insert name) was more than just a wonderful person; he/she was always so kind and considerate to us that we always welcomed seeing him/her at every opportunity.

And,we know that his/her passing will not only leave a void in our lives,but in the hearts of all those who knew him/her.

(insert name) will always remain within our hearts,and we have included (insert name) and you in our daily prayers.May God give you strength.

If there is anything that we can do to help you in anyway,please do not hesitate to call us at anytime.You can phone either of us at (insert area code and phone number) even if it is only to talk.

Our sincere thoughts and prayers are with you.

With our deepest sympathy,

尊敬的老婆大人，今天是我们的婚礼大典，本人真诚地写下这份意义深刻的爱情保证书，以后做个乖乖老公：

一、嫁给我，做我的妻子。我向你保证，在我眼里，你是这个世界上最美丽的新娘，未来也将是最幸福的新娘。

二、老婆生气跑了我要追，不追是小狗。不和老婆吵架，就算打点小仗，小吵一下，我也要让着老婆。

三、做到“有福老婆享，有难我当”的夫妻制，时时刻刻关心、爱护、体贴老婆，坚决听老婆的话，每晚睡前给老婆一个吻，每天老婆叫我起床时，不许赖床。

四、孝敬父母。见到丈母娘，老丈人，一定要面带微笑，主动打招呼。

五、如果你渴望避开尘世的喧嚣和烦扰，渴望做一个安安静静的贤内助，那么，我将尽我的全力去工作，去挣更多的钱来维持这个家庭，只是……只是我的臭袜子要归你洗。

六、我只在乎今生今世，我希望在我有生之年，可以尽我最大的努力，让你在我的怀里，不惊风，不受雨，健康，平安，快乐。

七、再说一次我爱你。

爱你的老公：

*年**月**日