拙政园有导游吗【最新20篇】

颐和园英文导游词

good morning ladies and gentlemen:

my name is . i’m very honored to be youre guide. i do hope all of you could like my guiding and enjoy everything on your pleasant day. this morning we are going to visit the summer palace. the summer palace is located on the northwest suburbs of beijing, about 20 kilometers away from the center of the city. so it will take us about 1 hour to get there. before we arrived at the summer palace, i would like to introduce you a brief introduction of the woderful imperial garden. the summer palace is the most beautiful and the largest imperial garden existing in chinan, and it is the best-preserved imperial garden in the world. in 1998, it was placed on the list of world cultural heritage by the unesco.

the summer palace was first built as an imperial garden at the beginning of 12th century in the jin dynasty. the construction continued to the yuan and ming dynasties. in the qing dynasty, the building of imperial gardens reached its culmination. during emperor qianlong’s reign, the famous ‘three hills and five gardens’ were built on the northwest suburbs of beijing. the summer palace was a part of it and at that time was called the garden of clear ripples. in 1860, the anglo-french allied forces invaded beijing. the ‘three hills and five gardens’ were burnt down to ashes.

in 1888, the empress dowager cixi spent the navy fund having the garden of clear ripples rebuilt. and then she renamed it the garden of nurtured harmony (summer palace).

in 1900, the allied forces of eight powers invaded beijing. the summer palace was once again severely damaged. it was rebuilt again in 1902.

in 1924, the last emperor puyi was driven out of the palace, after that, the summer palace was turned into a public park.

ladies and gentlemen, please look over there, in front of us is an archway. it is called “emptiness and the collection of excellence”, and it is the first scenery of the summer palace. the two chinese words on the front side of the archway mean emptiness and refer to everything in nature and in the scenery. the two words on the back side mean collection of excellence and refer to the tranquility of the beautiful scenery just within the garden.

(outside the east palace gate)

now, we have arrived at the east palace gate. it’s the main entrance of the summer palace. on top of the gate there is a plaque with three chinese characters ‘the summer palace’ in emperor guangxu’s handwriting. the gate that we are now entering was used by the emperor, the empress only in the old days.

(inside the east palace gate)

now we are inside the summer palace. in front of us is the second gate of the summer palace— the gate of benevolence and longevity. the annex halls on both sides were used for officials on duty and the offices of the privy council. well, before we start our tour in the garden, i will briefly introduce you the layout of the summer palace and our tour route. o.k., ladies and gentlemen, may i have your attention please? let’s look at the map together, from it we can see the summer palace covers an area of 290 hectares, which the lake occupies the three-fourths. the whole garden can be divide into three parts: the area was for political activities, resting places of the emperor and empress, and sightseeing areas. our tour will start from the area of the political activities, and end off the marble boat. on the way, we will visit the main constructions of the summer palace, such as the hall of jade ripples, the hall of happiness and longevity, the long corridor, the hall of dispelling clouds and so on. it will take us about two hours to visit the summer palace. please attention, we won’t walk back and our driver will pick us up at the north gate. should you get lost or separated from the group, please meet us at the north gate.

ok, everyone, let’s start our tour from the emperors’ office --- the hall of benevolence and longevity. follow me please.

(inside the courtyard of the benevolence and longevity)

passing through the gate of benevolence and longevity, we have already entered the courtyard of the hall of benevolence and longevity. the huge rock in front of us is taihu rock. it was quarried from taihu lake in jiangsu province, so it was known as taihu rock. please look around the courtyard and you can see there are four grotesque shaped rocks placed in each corner of this courtyard, representing the four seasons of the year. the taihu rocks are usually used as decoration for beautifying gardens and they are thin, crease, leak and penetration in characters.

the bronze mythical animal behind the taihu rock is known as suanni or some people call it qilin. according to ancient chinese mythology, the dragon had nine sons, but none of them became a real dragon. suanni was one of the nine sons of the dragon. it was an auspicious animal that could avoid evil spirits in ancient lengeds. suanni has the head of dragon, the antlers of dear, the hooves of ox and the tail of lion.

(in front of the hall of benevolence and longevity)

this grand hall is the hall of benevolence and longevity. it was first built in 1750. the name of this hall taken from a book entitled ‘lun yu’ by confucius doctrine means, “ those who are benevolent can enjoy a long life.” this hall was the place where emperor guangxu and empress dowager cixi held audience and handled state affairs when they were in the summer palace. for protecting the historical cultural relic, we couldn’t enter the hall. so i would like to briefly introduce you the decorations in the hall of benevolence and longevity. the arrangement of the hall has been left untouched. in the middle of the hall stands an emperor’s throne carved with nine dragons on design. there are two big fans on both sides behind the throne which are made of peacock feathers. behind the throne there is a big screen with red sandalwood frame and glass mirror inlaid. on the mirror there are 226 chinese characters of the word ‘longevity’ written in different styles. there are two scrolls on each side of the wall with a big chinese character ‘longevity’ written on it. it was said that the word ‘longevity’ written by empress dowager cixi. there are 100 bats painted at the background of the scroll symbolizing happiness.

well, please look up the two pairs of incense burners in the shape of a dragon and a phoenix in front of the hall. they were used to burn incense sticks to create the appropriate atmosphere. in the old days, the dragon and phoenix were the symbol of the emperor and empress. according to ritual, the dragons should be placed in the center while phoenixes were to either side in front of the hall.however, here, the dragons are off to the sides and the phoenixes are in the middle. this was a product of the end of qing dynasty when empress dowager cixi handled state affairs behind the screen.

(at the entrance of garden of virtuour harmony)

we are now visiting the garden of virtuous harmony, where emperor qianlong and empress dowager cixi were entertained with bejing opera performances. it mainly consists of the dressing house, the grand theater building and the hall of pleasure smile. the grand theater building was known as the ‘cradle of beijing opera’ was uniquely laid out and magnificently decorated. there are 7 exhibition halls with articles of daily use on display here.

(in front of the grand theater building)

this is the grand theater building. of the three main theater buildings of the qing dynasty, the grand theater building is the tallest and largest one. the other two are changyin pavilion in the forbidden city and qingyin pavilion in the mountain resort in chengde. the grand theater building, a three-storied structure, has a double roof with upturned eaves. it is 21 meters high and 17 meters wide. performances could be staged simultaneously on three levels. the top one was a symbol of happiness, the middle level was emolument level and the bottom stage was named longevity stage. each level has the entrance and the exit. there are some trapdoors in the ceiling and below the floor for ‘celestial being’ to fly down from the sky and the ‘devils’ to appear from the earth to set off a certain atmosphere on the stage. there is also a well and five ponds built under the stage for a good effect of water scenes. the stage is open to three sides.

well, please look at the construction that stands right opposite the grand theater building, it’s the hall of pleasure smile. the empress dowager cixi used bo sit inside the hall to watch and enjoy the peking opera.

(a lakeside walk from the garden of virtuous harmony to the hall of jade ripples)

we are now standing in the middle of a rockery behind the hall of benevolence and longevity. it appears that there’s nothing special ahead. however, after we clear the rockery, we will reach kunming lake. this is an application of a specific style of chinese

gardening.

now, we are walking along the bank of the kunming lake. look over there, not far away in the lake there is an islet. it’s called the spring heralding islet. the pavilion on the islet is called the spring heralding pavilion. a number of willow trees and peach trees were planted on this islet. in early spring, when the ice begins to melt, peach trees are red in pink blossoms, willow trees turn a tender green signaling that the early spring has returned. hence the name ‘heralding sping pavilion’.

(in front of the hall of jade ripples)

this group of special and quiet courtyard dwellings is the hall of jade ripples. the words “jade ripples” came from a verse “gentle ripples gushing out of jade spring”, which refers to the rippling water in the lake. it was first used by emperor qianlong to attend to state affairs. in the late qing dynasty, it was where emperor guangxu was put under house arrest.

this hall is a hallmark of the movement of 1898. emperor guangxu was emperor dowager cixi’s nephew. after emperor tongzhi died, emperor dowager cixi made her nephew, who was at that time four years old a successor in order to continue her hold on imperial power. she ‘handled state affairs behind the screen’. after emperor guangxu ‘managed state affairs personally’ at the age of 19, a political conflict occurred between the conservatives and the reformers. in 1898, the reform movement took place with the aim of sustaining the core principles of the qing dynasty while reforming outdated laws. the movement lasted for103 days until it was suppressed by empress dowager cixi. it was called the ‘hundred-day reform’. after the reform failed, emperor guangxu was put under house arrest here. for the strict control of him, empress dowager cixi ordered to build many brick walls in the front, back, and on the right and left of the hall of jade ripples. at that time the hall was entirely sealed up, just like a prison. today only the hidden walls in the east and west annex room still maintain its original appearance. it is open to visitors as the relic related to the 1898 reform movement.

(in front of the chamber of collecting books)

this is the chamber of collecting books. in chinese, it’s called “yi yun guang”. “yun” was a kind of fragrant weed. in ancient times, it was usually used as termite repellent in rooms where books were stored.in the emperor qianlong’s reign, the purpose of the hall was for collecting books. later it was converted into a residence. there used to be the residence of guangxu’s empress longyu, and his favorite concubine zhenfei.

(in the hall of happiness and longevity)

this group of courtyard is the hall of happiness and longevity. it was the major architectural structure in the living quarters and the residence of empress dowager cixi. the whole compound was basically made of wood, which is ideal for ventilation and lighting. with its quiet and tasteful layout, the hall of happiness and longevity made life very easy and convenient. in front of the hall of happiness and longevity there is a huge rock placed in the middle of this courtyard named “qing zhi xiu” and nicknamed as “family bankruptcy rock”. this huge rock was discovered in fangshan district by a ming official mi wanzhong. he wanted to transport it to his own garden “shaoyuan”. in the old days, transporting such rock was very difficult. after spending all his money to ship it, he still could not succeed in doing this. the big rock was then left on the roadside somewhere near liangxiang county, 30 kilometers southwest of beijing. hence it was nicknamed “family bancruptcy rock”. later emperor qianlong discovered it and transported to the garden of clear ripples and laid in front of the hall of happiness and longevity. the colorful glass chandeliers hanging inside the hall was introduced from germany in 1903. it is one of the earliest electric lights in china.

(in front of the gate of inviting the moon of the long corridor)

ladies and gentlemen, you may have visited some of the best museums in the world, such as the louvre in france and the museum of great britain. now i will show you a special gallery in the palace—the long corridor. in 1990, the long corridor was listed in the guinness book of world records as ‘the longest painted corridor’ in the world’. it would be a pity if we leave the summer palace without visiting the long corridor and the marble boat. now, here we go, the long corridor first!

(strolling along the long corridor)

the long corridor starts from the gate inviting the moon to the shizhang gate. it is 728 meters long and consists of 273 sections. the long corridor is one of the major structures of the summer palace. since the corridor was designed to follow the physical features of the southern slope of longevity hill, four multiple-eaved, octagonal pavilions ( retaining the goodness pavilion, living with the ripples pavilion, autumn water pavilion, clear and far pavilion) were placed at bends and undulation, they represent four seaons of a year. thus visitors will hardly notice the rise and fall of the terrain. as a major part of the architectural style of the summer palace, the long corridor serves as an ingenious connector between the lake and the hill. scattered buildings on the southern slope were linked to create a unified complex.

the long corridor is the longest covered veranda in any chinese garden. on the purlins and beams of the covered veranda, there are over 14,000 suzhou style paintings. among them, there are 546 color paintings relating to the scenes of west lake in hangzhou, zhejiang province. beside the colorful paintings of natural scenery, there are also scenes of flowers, birds, fish, insects, mythology and figures. the paintings of figures are mainly adapted from ancient chinese classical literature, such as ‘pilgrimage to the west’, ‘the romance of the three kingdoms’, ‘the western chamber’, “water margin’, and ‘the dream of the red mansion’.

(in front of the gate of dispelling clouds)

now we are approaching the central part of the structures on the lakeside slope, the tower of buddhist incense within the hall of dispelling clouds. the central axis line starts from the wharf next to the lake to the sea of wisdom on top of the hill. the main architectural structures here are the gate of dispelling clouds, hall of dispelling clouds, tower of buddhist incense and the sea of wisdom, which altogether form a splendid three-dimensional landscape. the layout of this group of architectures was based on scenes described in buddhist sutras. this group of structures are among the most magnificently constructed here in the summer palace. this is a good place to taking photos, we will stay here for about 15 minutes.

now we are walking continuely along the long corridor, the next scene we are going to visit is marble boat.

look over there! halfway up the slope there stands the hall of listening to orioles. it was the place for emperor and empress to enjoy opera and court music. it is said the singing of orioles is very pleasing. before the garden of virtuous harmony was built, empress dowager cixi enjoyed opera and music here. now the hall is one of the most famous restaurants in china, featuring imperial dishes and desserts.

this is the famous marble boat. a famous scientist of china’s eastern han dynasty once said, “water can float the boat, but it can also tip it over.” a prime minister of tang dynasty wei zheng once used these words to persuade li shimin, the emperor of the tang dynasty. he said people are water and the emperor is the boat. people can support a good emperor. however, they also can overthrow the dynasty. emperor qianlong built this huge boat in the garden in order to make the allusion concrete. on one hand, emperor qianlong encouraged himself to run the country well. on the other hand, he wanted to show that his rule of the qing dynasty was as firm as the marble boat and there was no fear of overturning the boat. the marble boat was the place for emperor qianlong to sample tea and enjoy the scenery of kunming lake. emperor qianlong once came here to engage in the freeing of captive animals. in the times of qianlong, the marble boat was a chinese styled stone boat with a chinese style wooden superstructure on the top of it. when it was rebuilt in the times of guangxu, a foreign and chinese elements mixed resulting in two wheels to be added to the boat, one on each side. the floor was paved with colored bricks. all of the windows were inlaid with multiple-colored glass. a big mirror was installed on the superstructure for viewing rain.

our tour is drawing to a close after we visited the marble boat. today we only visited the major scenic spots of the summer palace. i have left other spots of interest for your next visit. i will now show you out through the ruyi gate. our coach is waiting for us outside the gate. i do hope you enjoyed today’s tour. thank you.

又到了一年一度的导游证年审时间。我是一名新导游，年审对于我来说很新鲜，也是对于我导游工作的一种检验，这次的年审是通过网络视频学习完成的。仔细看完各位位专家的讲解，让我感触颇深，体会到了导游工作的内涵与精华，以及需要注意和学习的地方，充分补充了自身的欠缺。这不仅是对我们从事导游行业者的上一年总结和对下一年的展望了，更是一次发现自身不足和学习的机会。无可否认我们导游人员的工作是辛苦的：在风吹日晒的时候，在别人休息的节假日，在人们呼呼大睡的凌晨，可能我们正忙碌着。我们的职业幸苦是必然的，但我们苦中一样带着甜。我们可以饱览祖国的大好河山，我们可以广交良师益友，同事还能解决自己的生计问题，更重要的是能给客人带来快乐，同时让自己也收获了一份职业的满足感。

通过这三天的听课学习让我明白懂得了好多道理，要做一位合格甚至优秀的导游员并非一朝一夕的事，我们平常都认为只要客人不投诉，自己能挣到钱，带完团就可以了。却不知其中有多少地方存在着不足。在接到计划直至最后的送团结束这个过程中的许多细节可能会被我们忽略。如果你态度不端正，就不会很认真的带团只是敷衍了事，如果你做事不拘小节完全一个马大哈，游客怎么可能信得过你呢。给我们自己找好一个定位，要有服务的意识，游客是我们的上帝是我们的衣食父母，但我们又得做到不卑不亢。我们导游员应该做到：谦逊礼让，待人热情，举止端庄，文明讲解，遵约守时，尊重他人，善始善终。导游是一个杂家，在提高自身修养素质的同时对文化要求也比较高，涉及的领域极其广泛，要上知天文下知地理，历史上下五千年……就拿讲解来说，我们即使肚子里没什么货，导游词可以不完整，但我们要有自己的亮点和特色。在语言方面要做到：现场感、讲故事;导游要贴近游客、贴近生活、与游客互动。

时间匆匆过去，通过这一年的时间，我决定在接下来的工作情要做到如下标准：

1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是应该穿插各种名人掌故，风俗习惯，不断提高本人的服务理念。

2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归。

3. 在工作过程中，不断的向别的前辈学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

4.在接到接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。

以上几点是我个人在这一年工作中学习和总结出的经验，同时经过这一年的工作也锻炼了我自己的协调办事能力和文字言语表达能力等方面，但是还存在很多不足我相信在接下来的时间中我会很好的提高自己。

甲方：_________

乙方：_________

根据《中华人民共和国劳动法》和国家、省关于全面实行劳动合同制的有关规定，_________旅行社因工作需要与在平等自愿、协商一致的基础上签定本合同并共同遵守合同所列各项条款。

一、期限：从________年______月______日起至_______月______日。

二、工作任务：乙方在导游岗位上从事导游工作，按照旅行社和《导游人员管理条例》的要求，按时优质完成任务。

三、劳动保护

1.甲方根据本企业规定为乙方配发工作服。

2.带团外出含个人旅游保险。

3.利用淡季免费对导游进行各地景点考察学习。

四、劳动报酬：工资采取与经济效益挂钩考核的办法，多劳多得。

1.乙方组团出游的，乙方获利润的________%。

2.带游客到____________住宿提________%酬金。

3.由旅行社委托地接：________元次、________元次、________元次。

4.外出带团________元天。

五、劳动纪律：乙方必须严格遵守国家旅游政策法规，积极参加甲方组织的业务学习培训，不断提高业务素质，保守甲方的商业秘密，维护甲方的声誉，爱护甲方的财产。给甲方造成损失按________--________倍赔偿。

六、合同终止：凡有违反政策法规的或严重违反甲方有关规章制度的，甲方有权终止合同。

七、以上合同条款如有未尽事宜可协商补充，补充合同与原合同有同等法律效力。

八、本合同一式三份，甲乙双方各执一份，报_________旅游管理局一份。

甲方：______________旅行社

乙方：____________________

________年______月______日

各位游客，大家好，我是你们本次旅程的导游，本人姓朱，可以叫我朱导。

我们现在乘着游艇在天马河上，向“鸟的天堂”使去。大家抬头看，呈现在你们眼前的，是一片翠绿而茂盛茂咪的榕树林，像不像浮在水面的一片绿洲呢!你们中有人也许知道，他只是一棵树，它粗壮的树干上，无数树枝向着四面八方伸展，枝上又生根，所以成了“独木成林”的奇观。

大家可以看看它的叶子，苍翠欲滴，翠绿欲流，绿的那么耀眼，似乎每一片叶子绿叶上都有新的生命在颤动，显得勃勃生机。好像要把它的生命力展示给我们看。现在我们来到它的浓荫下，呀，它长得好密呀，真是遮天蔽日啊!

大家竖起耳朵听，听到了什么?对了，是鸟儿那清脆的鸣叫声，你们看，它们有的在梳洗羽毛，有的在追逐嬉戏，万鸟盘旋飞舞，展翅高飞，这儿最有名的是白鹤和灰麻鹤，白鹤是日出夕归，而灰麻鹤恰恰相反，是夕出日归，清晨或傍晚，万鸟交替出归，到时，看见了这只，错过了那只;看见了这只，另一只又飞起来了。你们绝对应接不暇哦!

现在，让我们踏上小岛，感受它的勃勃生机吧!

介绍故宫的英文导游词范文

Dear:

Lying at the center of Beijing， the Forbidden City， called Gu Gong， in Chinese， was the imperial palace during the Ming and Qing dynasties. Now known as the Palace Museum， it is to the north of Tiananmen Square. Rectangular in shape， it is the world‘s largest palace complex and covers 74 hectares. Surrounded by a six meter deep moat and a ten meter high wall are 9，999 buildings. The wall has a gate on each side. Opposite the Tiananmen Gate， to the north is the Gate of Devine Might (Shenwumen)， which faces Jingshan Park. The distance between these two gates is 960 meters， while the distance between the gates in the east and west walls is 750 meters. There are unique and delicately structured towers on each of the four corners of the curtain wall. These afford views over both the palace and the city outside. The Forbidden City is divided into two parts. The southern section， or the Outer Court was where the emperor exercised his supreme power over the nation. The northern section， or the Inner Court was where he lived with his royal family. Until 1924 when the last emperor of China was driven from the Inner Court， fourteen emperors of the Ming dynasty and ten emperors of the Qing dynasty had reigned here. Having been the imperial palace for some five centuries， it houses numerous rare treasures and curiosities. Listed by UNESCO as a World Cultural Heritage Site in 1987， the Palace Museum is now one of the most popular tourist attractions world wide.

Construction of the palace complex began in 1407， the 5th year of the Yongle reign of the third emperor of the Ming dynasty. It was completed fourteen years later in 1420. It was said that a million workers including one hundred thousand artisans were driven into the long-term hard labor. Stone needed was quarried from Fangshan， a suburb of Beijing. It was said a well was dug every fifty meters along the road in order to pour water onto the road in winter to slide huge stones on ice into the city. Huge amounts of timber and other materials were freighted from faraway provinces. Ancient Chinese people displayed their very considerable skills in building the Forbidden City. Take the grand red city wall for example. It has an 8.6 meters wide base reducing to 6.66 meters wide at the top. The angular shape of the wall totally frustrates attempts to climb it. The bricks were made from white lime and glutinous rice while the cement is made from glutinous rice and egg whites. These incredible materials make the wall extraordinarily strong.

Since yellow is the symbol of the royal family， it is the dominant color in the Forbidden City. Roofs are built with yellow glazed tiles; decorations in the palace are painted yellow; even the bricks on the ground are made yellow by a special process. However， there is one exception. Wenyuange， the royal library， has a black roof. The reason is that it was believed black represented water then and could extinguish fire.

Nowadays， the Forbidden City， or the Palace Museum is open to tourists from home and abroad. Splendid painted decoration on these royal architectural wonders， the grand and deluxe halls， with their surprisingly magnificent treasures will certainly satisfy "modern civilians".

我来到xx公司虽然仅有一个月的时间，但在这短短的一个月里，却让我感到公司领导对工作的精益求精、不断创新以及培养团队的合作精神，-让我感到加入xx公司是一次职场生涯的正确选择。能荣幸成为xx公司大家庭的一份子，我感到无比自豪，相信这种自豪感将使我更有活力的投入到工作中作为一名进入一个全新工作环境的新员工来说，尽管在过去的工作中积累了必须的工作经验，但刚入公司，难免还是有一个适应期。为了能让自我尽入工作状态和适应新的环境，有问题及时请教同事，进取学习工作所需要的各项专业知识，努力提高自我的业务水平，在那里我要异常感激在这段时间帮忙过我的领导和同事，正是因为有了他们无微不至的关怀和不厌其烦的帮忙，才使我尽早从那种紧张情绪中释放出来，尽快地适应环境，全身心地投入工作!因为正如我了解的那样，xx公司是关心自我的每一位员工，给每一位员工足够的空间展现自我!在xx公司，我喜欢业务员这个岗位，因为这个岗位具有很高的挑战性，能让我把十多年的知识学以致用，并能很好的发挥制定的计划、处理问题的本事。

良好的心态加上进取的行动才能带来丰硕的成果。为了做好销售这份工作，我正用心的做着领导安排的每一项任务。

在充分信任和合作的基础上会建立良好的人际关系。除此之外，我还要时刻坚持高昂的学习活力，不断地充实自我，提高技能，以适应公司快速的发展。在工作中可能会有迷惑和压力，但我相信只要能端正心态、有十足的信心勇敢地走下去，就必须会取得成功。

社会在前进，竞争日趋热烈，我不仅仅要发挥自身的优势，更要经过学习他人的经验，努力提高自身的素质。xx公司的发展目标是宏伟而长远的，公司的发展就是我们每个人的发展，我相信我有本事把握机遇，与xx公司一齐应对挑战，永不低头!再次感激xx公司。

Double cease day, mom and dad is going to take my children to play in the park in yichang, I was very happy.

Today, we all got up early. Wash and dress up, ate breakfast, and set off. My mom and dad to sit for an hour of car, finally arrived yichang, my parents and I got off the bus saw the wide parking lot and parked inside the large and small car, walked to the parking lot outside, I see the broad road, the road with beautiful flowers, neat, sidewalk no garbage, clean.

We came to childrens park gate, the center of the park with lots of the flowers, colorful, very beautiful; Carries out my name on both sides of the trees, grown very lush, lush.

Walk to the park, I saw pigeons at a glance, with white, black, pink... Looking at a lot of children in there to feed the pigeons, I also. Dad met, bought a bag of corn and gave it to my, I took a few, from corn bag in hand, a few dove coming towards me, with a sharp beak pecking at the corn son, I feel itchy, this is fun.

After feeding pigeons, we walked forward, suddenly, I saw a tall and big ferris wheel, I told mom and dad said: "I want to go to the ferris wheel, you can accompany me to play?"

"Yes!" father said.

Mother bought three tickets, before we go to the ferris wheel, have the staff took us to the trunk, we sat in the trunk, trunk up slowly, I looked in the window, "good high!" I called to get up, and I looked down on, see the lawn, a lot of people play on the lawn, trunk up to the highest, I cant look down, heart all quick to drop out, I grabbed my dads hand tightly, afraid to fall, also good, trunk and slowly down, we walked out of the trunk, I could hardly stand, dizzy, but I think a lot of fun. I think: if again, I will also play the ferris wheel.

We also played sand painting, a balloon, bumper car... The park there are a lot of a lot of fun!

A day passed quickly, in the evening, I reluctantly left the park.

Today is a happy day.

朋友们，大家好!我们现在进入了红石峡景区，它是由于地壳断裂运动遗留下来的断裂构造遗迹，看上去是很狭窄的线状峡谷，这就是一线天，大家也许回想这里的岩石为什么是红色的呢?这是因为岩石中铁质矿物的氧化，长年累月，崖壁就被染成了红色，这样形成了丹崖碧水的奇妙景色。

进入峪内，各位是不是感觉比外面要暖和一些呢?大家请看，两侧是悬崖绝壁，四周群山环抱，这样就使峪内外空气不易流通，因而造成了峪内独特的气候特点，在烈日炎炎的夏天，峪内却凉爽宜人，在峪外天寒地冻之时，峪内却青草不枯，仿佛处在恒久的温暖中，故也叫温盘峪。

朋友们，我们继续向前行，来到了子房湖，在汉朝建国初，张良在帮助刘邦建立汉业之后，功高震主，惟恐遭到刘的毒害，再三恳求，告老还乡而去。张良回到家乡之后，仍然坐卧不安，觉得还不太保险，便偷偷地微服出行，隐居到了云台山。因张良字子房，故此处的村庄叫子房村，湖叫“子房湖”。沿湖而行，可见对面山峦中有“达摩峰”。相传印度僧人达摩来中国传教，到达少林寺，面壁10年仍常有杂念涌入心头，于是走出寺庙，要找一处绝妙的静处修行。后来就来到去台山，在子房湖西畔山峦上静坐。此处人迹罕至，达摩高居山巅，终山岚流云为伴，山灵一片净化像山样入定下来，不久即化仙而去，此处则留下了“达摩峰。

过了漫水桥，我们来到了泉瀑峡，大家请看，这里山雄水秀，峰高瀑急，青山四合，犹如仙阁，可见大自然的鬼斧神工是多么的巧妙。

朋友们，一路欢歌一路美景，不知不觉中我们来到了老潭沟的尽头，俗话说：“游云台，赞云台，不到天瀑不算来”，这就是最著名的云台天瀑，落差达314米，宽约5—7米，是亚洲目前发现的落差最大的瀑布，天瀑之高雄冠九州!“此时飞流直下三千尺，疑是银河落九天”的千古名言定会涌上你的心头。她盛水期间气壮山河，淡水之时，仪态万千，大家请看，瀑布上端朵朵白云，又好像团团棉絮，悠悠飘落，连绵不绝，下端宛如飞花溅玉，溅起1米多高的水花，又化成一团水雾，把瀑布罩在蒙蒙的雾中。它既表现了力量，又体现了柔美，让人感觉充满了活力，精神振奋。

出了老潭沟不远，有石桥横架河谷，通往潭瀑峡，又叫小寨沟，这里三步一泉，五步一瀑，十步一潭，呈现出千变万化的飞瀑，流泉，彩潭，奇石等景观，风光怡人，宛若秀丽江南，故得雅号“潭瀑川”。过了减肥石，又见金龙卧波，再往前行，眼前豁然开朗，浪花翻滚的丫字瀑布带着清新和凉意向您扑面而来。

再往前走，就是清漪池，这里水浅而清澈，色彩艳丽，青苔把一潭水映得碧绿无尘，人说“水至清则无鱼”，但这里却有鱼，为了适应水清的环境，鱼身逐渐变得透明，几乎和水一样了。

好了，朋友们，因时间关系，今天的讲解就到这里了，谢谢各位的支持!

Welcome to Jiuhua Mountain. Im Xiaoyu, the tour guide. Im very glad thatwe are here. I hope we can have a perfect tour together. There are 99 peaks inJiuhua Mountain, which is the holy land of Buddhism. Therefore, in order toensure safety, people will come to Jiuhua Mountain to worship Buddha and visitthe magnificent scenery of Jiuhua Mountain.

From the foot of Jiuhua Mountain, you can see that there are clouds and allkinds of strange pines and rocks. Isnt it beautiful. Now we go to the top ofthe mountain by car. There are two tall ginkgo trees on the top of the mountain.One is a male tree and the other is a mother tree. It is said that these twoancient trees were planted by Li Bai, the "immortal poet". Now we are going toDaxiong hall, the oldest palace in Jiuhua Mountain. There is a semicircularreleasing pool in front of the door of Daxiong hall. Why? Because the front doorof the palace is facing a mountain peak like a climbing tiger. A feng shuimaster said that this is a bad omen, so he asked the little monks to build apond in front of the palace A semicircular releasing pool is used as a bow, andthe stone elephant beside it is used as a bow and arrow to guard the palace. Youcan worship in the hall. The Bodhisattva in the hall is kind-hearted and lookslike the real one.

Now we come to the most famous scenic spot of Jiuhua Mountain - Tiantai.Standing on the rooftop, looking up, the rooftop is shrouded in clouds, themountain path is rolling, like a ribbon falling from the clouds. You can see thetourists up the mountain like little white dots scattered on the ribbon.

Well, now we are ready to go down the mountain. We can come back when wehave a chance. If we have a chance, Xiaoyu will be our guide again.

各位游客们，大家好，我是来自绍兴的沈导游，长话不多说，现在就由我带着大家去鲁迅故里走一走，感受一下那里的美丽风景吧!

到了，这就是我们今天的目的地-鲁迅故里。首先，马上你就可以看到这条街的左边就是著名的咸亨酒店，它坐北朝南，门外塑有鲁迅笔下人物孔乙己的雕像，里面有我们绍兴著名的土特产，比如臭豆腐，茴香豆，莓干菜和热腾腾黄酒等，想去品尝品尝的游客不妨到里面坐一坐。

再往前走，就进入了鲁迅故里的后门，这整条街是用石板铺成的，所有的建筑都是砖瓦结构，很有江南水乡的特色，这条街也十分热闹，人也非常多，所以后面的游客千万别掉队。再往前走，左边有鲁迅先生生活的地方-鲁迅故居，它的门前还有一条小河流过，是以前的交通要道;故居的后面是百草园，他童年时代的乐园，玩耍嬉戏的地方;三味书屋是清末绍兴城里有名的私塾，鲁迅12 岁--17岁就在这里求学。这些地方里面的家具基本上都是当年的原物，保持着原状。大家可以去自由地参观一下，联系鲁迅的一些作品可以增加大家的游兴。

另外要想买些土特产的可以在这条街去看一看 ,许多小商店都可以买到，绍兴土特产是好吃不贵，引来许多游客的关注。

尊敬的旅客朋友们：

大家好!我是乐山大佛旅行社的导游，我姓陈，叫陈一鸣，大家叫我小陈或陈导都可以，今天将由我和大家起游览四川的名胜景区—乐山大佛。

大家快看，我们已经来到了目的地—乐山的港码头，对面的大山就是有名的凌之山。大家仔细观察那座大山，是不是隐隐约约可以看见一座巨型睡佛呢?这是一座天然形成的睡佛。这座巨型睡佛的胸部的后面，就是有名的乐山大佛。这也是乐山最有名的奇观——佛中有佛。

好了，看完睡佛咱们再一起去看看乐山大佛吧!这座大佛有71米多高，肩膀就有64米宽，嘴巴和眼睛长3。3米。大家猜一猜乐山大佛的耳朵上能站多少个人?哈哈!不知道吧!告诉大家大佛的耳朵上能站30多个成年人呢!相传乐山大佛为了镇住水妖，保护乐山老百姓，他只能一动不动地坐在那里，压住水妖，让他出不来作怪，至今他还坐在那滔滔江水之中。

旅行团导游工作计划范文

在新的一年里，我决心认真提高业务工作水平，为我社经济效益的发展贡献自己全部力量，在新的一年里我将在以下几点进行加强以便于更好的完成社里布置下的每次带团任务：

1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是结合天津近几年的发展概况，及未来发展计划系统讲解给游客，进而展现一个近代与现代相结合，高速发展中的天津市。

2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归。

3.在旅行社规定范围内，为我社及个人争取最大的经济效益。

4.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

5.在接到社里分派接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。

一、实践目的：

导游的理论知识与实际相结合，培养个人的自学和动手能力、理解能力以及思维能力。通过实践让我们进一步的巩固和理解在学校所学的知识，培养和提高我们的理论能力和联系实际，更好的掌握课本的知识和实际的操作能力。同时，也提高自己的人际交往能力，与他人团结协作的能力，使自己更好的融入社会环境中。

二、实践内容：

在开始实践之前，我们先对我们将要去实践的地点——珍珠泉做了详细的了解。我们四个人分工上网收集珍珠泉的有关资料：冯亚茹负责珍珠泉的历史资料收集，陶莉莉负责珍珠泉的特色消费项目资料收集，赵旭及李莎莎则负责景区内各个景点的资料收集。我们将收集到的资料整理后，打印了几份重要的资料，以备讲解时使用。

周六一大早，我们就赶到了珍珠泉。因为东门一般游客比较少，所以我们选择把重点放在了西门。我们带了一张大白纸，纸上写明了我们提供的是免费的导游讲解服务。由于天色比较早，天又比较冷，所以我们到达的时候还没有什么游客。我们利用这段时间将资料复习了一下。

慢慢的游客开始变多，我们也开始了我们的工作。

刚开始，游客们看到我们，还不太乐意相信是免费讲解。无奈之下，我们只好主动上前，热情的介绍游客周围的相关景点。

从一开始的紧张，到慢慢放松，后来越来越熟练，找我们讲解的游客也越来越多。

三、实践结果：

虽然我们一开始并不是很熟练，讲解的质量不是很高。但是在游客们的配合与谅解下，我们的免费导游讲解实践活动还是圆满的画上了句号。

四、实践总结或体会：

这一次的导游实践活动，让我们学到了不少知识，同时也让我们了解到一个导游应具备的素质。现总结如下，作为一个导游，要具备：

1.强烈的责任感和服务热情。导游工作是一项脑体高度结合的服务工作，态度决定行 动，拥有强烈的责任心，才会在实际工作中投入满腔的工作热情，为客人提供高质量的服务。

2.应具备广泛的基础常识。作为一名导游，尤其一名外语导游，在带团过程中不仅仅是一名讲解员，还是一个＂大保姆＂。客人事无巨细可能都需要导游为其操心，对于客人，面对的是一个无从下手陌生的环境，因此导游如果缺乏日常生活中的基础常识，就无法迅速为客人排忧解难。

3.语言清晰准确，讲解生动活泼。语言表达能力是导游最重要的基本功之一，尤其是外语导游，语言正确清晰才能向游客传播中华文明，让客人了解自己的观点，同时充分了解客人的需求，及时提供服务，另外，生动活泼的讲解会使美丽风光锦上添花，会使沉睡的古迹死而复活，优雅的工艺品栩栩如生，从而给顾客留下难忘的深刻印象。

4.具备相应的旅行常识与专业知识.在带团过程中，团队随时可能出现不可

预料的问题，导游具有相应的知识，就可在第一时间将损失减少至最低，为游客为公司争取到最大的利益。

5.广博文化知识面。导游接触的游客中，各种社会背景、文化层次不尽相同，合格的导游就应该做一个"杂家“，上知天文地理，下知鸡毛蒜皮，这样在进行讲解中，就可运用所掌握的知识和智慧来应对。

6.具有组织协调应变能力。导游的服务对象是不断变化的复杂群体，同时导游工作还离不开旅游接待服务中气体相关部门的配合和支持，任何一个环节出现偏差，都会令导游服务黯然失色，因此一个合格导游员要头脑清晰，有交情组织协调应变能力，保证游客的旅游活动顺利进行。

7.注意仪容仪表，自身修养。许多外国旅游业是一个综合性服务行业，许多外国游客到一个国家最先和最多接触的是导游人员，因此导游经常被人誉为"企业形象，民间大使“，良好的仪容仪表会给人产生美好的第一印象，从而反映出一个企业乃至一个地区、国家的精神面貌和道德水准，因此良好的仪容仪表是提供良好服务的基矗

当导游真的很辛苦，但又是苦中作乐，苦尽甘来。开始时感觉特别辛苦，但慢慢的适应了这种生活节奏，就感觉还行，当导游就是很自由，无拘无束，当服务员的，每天都有事干同样的活，见那几个熟悉的人，总之生活圈子很小，但导游就不要一样了，每天见不同的人，解释不通的朋友，而且还很自由，这也是我们喜欢当导游的最主要原因。

在本次实践活动中，我们的人际交往能力，与人沟通的能力，与人协作的能力，组织能力等等都得到了提升。

五、结束语：

旅游，随着人民生活水平的不断提高，已成为时尚选择。旅游业的开发，不仅能充分利用区域资源优势，还能推进环境治理，营造文明向上氛围，挖掘能供游览的景观特色，不断塑造区域绚丽多姿的美感，吸引游客观光。

这次社会的实践，让我们学会了团结、协作、共同完成任务，为我们以后的工作和学习提供了宝贵的经验和教训，我们会以此次实践为起点，以后更加勤奋学习，锻炼自己的各方面的能力，努力提高自己的综合实力!

导游实习周记通用版

导游主要工作内容为引导游客感受山水之美，解决旅途中可能出现的突发事件，并给予游客食、宿、行等方面的帮助。下面是小编精心收集的实习周记，希望能对你有所帮助。

导游实习周记(一)

人一旦投入工作，就会觉得时间过得很快，在旅行社的半个多月我深有体会。起初到旅行社感觉工作很是枯燥，做了几天后，就感觉很多的事都是在不断的重复，其实只要用心去做，每次都会有所不同。

在这一周，我出去带了去黄山的团，虽然是全陪，但我知道平铺直抒像背书一样的讲导游词对游客来说简直是吃力不讨好，游客出去玩就是全开心的，你所讲的东西必须要能引起他们的兴趣才行。所谓导游词大全上的导游词太书面化，不加工润色的讲出来是没有效果的，因此，我不仅记熟书上的导游词，还花了很久的时间到旅游论坛上找相关的趣味导游词。平时没事的时候我还看看《读者》或是《青年文摘》之类的杂志，记些小故事、看些野史。有时间我还会将景点的讲解融入到故事里，我想这样游客会更有兴趣的。

除了要学会景点的讲解外，在车上的娱乐也是非常重要的。去黄山的团在车上来去基本上要将近六个小时，这么长的时间也是在游客行程之内的，作为导游我觉得有义务让游客整个行程中都能获得快乐。在车上基本是娱乐活动，比如唱歌、做小游戏、讲故事，这是一个互动的过程。要带动游客主动的参与，导游首先要有会点什么。如果自己都不会，就很难要求游客很好的配合了。我是个五音不全的人，唱歌是高音上不去，低音下不来，唱出来老跑调，我基本上不会当着众人唱歌的，所以我就搜集了一些笑话、谜语和小故事之类的小节目。还有，充分发挥领队的作用，由领队来带领团友，事半功倍呢。

在旅游景点中，要时刻与游客保持联系，注意团队的人数，这就考验导游的细心了。还有，在游玩中，适度地与客人开开小玩笑，也是起到“润滑剂”的作用。

导游实习周记(二)

我们学的是导游专业，进入大学一年以来，只是学习课堂知识，这个学期末，老师为了让我们知道更多导游带团知识，组织同学全体杭州景点旅游，并让我们自己编写导游词，互相讲解，取长补短。

24号早上七点，我们全体集中出发，唱着小曲，导游讲解，热情洋溢的向目的地——杭州出发了。

首先我们来到的是花港观鱼，花港观鱼地处速递南段西侧，前接柳丝葱茏的苏堤，北靠层峦叠翠的高山，碧波粼粼的小南湖和西里湖像两面镶着翡翠框架的镜子镶嵌左右。花港观鱼的艺术布局充分利用了原有的自然地形条件，景区划分明确，各具鲜明的主题和特点。老师让我们分队游览，既可以互相照顾，又可以玩的尽兴。大草坪上雪松挺拔，红鱼池里游弋着各种美丽的鱼，周围栏杆旁游客的投饵，使那些鱼儿兴奋异常，纷纷跃跃欲试。我们看到那些有趣的鱼，心情都变得明朗起来，大家闹着要拍照，结果那些鱼儿一下子哗啦的就散开了，大家又笑又恼。

老师说既然来到杭州，就不得不去三潭印月。然后我们全体坐船来到三潭印月，三潭印月是西湖中最大的岛屿，风景秀丽、景色清幽，尤三潭印明月的景观享誉中外。据说此处中秋之夜可见到33个月亮。小瀛洲与湖心亭，阮公墩合称为湖上三岛，而三潭印月是西湖三岛中最大的一个岛，面积七公顷。四周围是环形堤埂，岛中有湖，水面划为“田”字形，建有一座九转三回、三十个弯的九曲桥。岛上建筑精致，天台楼阁，尽显西湖的妩媚。坐在船上看四周的湖水，感觉心如平静，同学的喧闹声突然安静下来。

俗话说到杭州一看西湖，二看灵隐，灵隐位于西湖西部的飞来峰旁，离西湖不远，可谓不可不去。相传始东晋时印度僧人慧理来到杭州，看到这里山峰奇秀，以为是“仙林所隐”,就在这里建寺，取名灵隐。

精选导游年度工作总结

x年是不平凡的一年，x年我从学校走了出来，把两年里所学到的关于导游的知识运用到我的工作中，从理论转向实践 。2017年6月开始我在南岳衡山从事地接导游导游工作，时间不长，资力也不深，而感慨却颇多：

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践 ，我深深的体会 到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习 、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真 学习 《导游人员管理 暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求最大限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可，首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

2017旅行社导游年底总结

xx市旅行社是～年10月成立的，真正的做业务是从～年4月15日开始至今已有一年半有余，在各位领导的关怀鼓励下， 不断学习，自己加压，业务从无到有，从小到大，开拓出一条属于自己的旅游发展新路。

旅行社成立之初，我们便确立了一切从游客利益出发，“无投诉、零缺陷，打造旅游绿色通道”的理念。起点高、严要求，要做到让游客全程满意，树立旅游形象，需要从房、餐、门、车、导服各个环节入手，首先我们做了以下工作：

一、立足长远，把工作落到实处，从细节上做文章。

保证高标准严要求，从根本上做到让游客满意为宗旨的服务理念，“无投诉，零缺陷，打造旅游绿色通道”不是空洞的，是每一个游客都能感受到的，不把“游客是上帝”作为口号，而是真正的让游客找到做上帝的感觉，进而树立品牌，树形象，扩大影响。回顾一年半的历程，截至目前接待游客23247人，组团700人次，达到了无投诉，零缺陷，收到游客表扬信500多封，锦旗四面，固定客源及友好协作单位不断增加，发展趋势良好，达到了社会效益、经济效益双丰收。

目前，我社有业务人员8名。计调2名，固定团队导游员14名，散客导游10名，职责分工明细，全体人员牢固树立不给旅游摸黑，不给丢脸的思想，各尽其责，各司其职每人上岗之初先交质量保证金—5000元不等，保证其为游客提供优质服务，为避免各部门利用职务方便，做出损害游客利益的事件发生，游览过程分段负责，互相监督，引入竞争机制，鼓励开展外联活动，参加全国大中小旅游促销会议10余次，发放各类旅游宣传品xx0余份。业务的良性开展为形成合力，巩固公司品牌效应，起到了很好的保障作用。

二、抓思想教育，业务培训经常化。

导游是旅游的灵魂。导游在整个旅游过程中的作用不可低估。经过培训考核确立自己的固定导游队伍。从思想上业务上严格要求，使大家意识到自己的责任重大，谁也不愿成为第一个被投诉的导游员，设立委屈奖，鼓励优质服务标兵，奖罚分明，例如：凡我社导游员获得客人表扬信者，免除此导游员所带旅游团的全部人头费，以此作为奖励，让导游和旅行社利益双收、风险共担。每年抓淡季组织导游员进行政策法规，景点的讲解的培训，在培训的过程中大量的引用我社导游员旺季带团中所遇到的大大小小问题，深入剖析问题根源，并本着合理合法的原则，结合客人当时的心理变化分析出最周到有效的解决办法，以供大家分享，从而使得每个导游员可以在别人实战带团中，汲取工作经验，为今后更好的为客人服务、巩固与组团社间互信的关系，都奠定了良好的基础。在导游业务培训过程中，不光要突出讲解内容精彩，更要强调对《旅游心理学》、《市场营销》、《旅行社管理概论》、《公关礼仪》相关知识的培训，因为做为一名合格导游员在带领好客人进行观光游览的同时，还要合理的适当的激发客人的消费动机，从而促进我市经济的发展，拉动我市绿色gdp增长。针对组团社，导游员更是代表着地接社的形象与接待能力，强化导游员对《旅行社管理概论》的学习其意义在于使导游员了解旅行社经营过程中各部门工作内容，充分认清地接社、宾馆、酒店、以及组团社之间的利害关系及利益分配，使得导游员在工作过程中，在满足对客人服务同时，能够配合好所在旅行社各部门的工作，更能照顾到组团社的利益，全陪的利益，从而使自身的工作能够顺利展开，从根本上避免了因导游员不了解旅行社业务原因，造成客人投诉或为我社砸掉老客户等事情的发生。每次培训时间不少于20天，使所掌握的知识能够更好的应用于实际工作中，同时也激发了我社导游员的学习热情，更为来年工作的展开，提供了思想上的保障。年终组织优秀导游员外出旅游，既作为奖励，又作为一次与异地同仁学习交流的好机会。

三、建立长期有效的合作机制，保证通道畅通无阻。

与我社合作的宾馆、酒店、都经过我们实地考察，听取游客的意见和建议保质保量的为游客提供服务。旅行社总经理和各协作部门经理经常往来了解情况，我社通过举办“旅游联谊会”的形式，一方面可以巩固加强与相关单位的合作关系，对旺季的工作做出总结，另一方面也可以使我社各部门外联过程中的工作透明化，从根本上杜绝了计调吃房差，导游吃餐差现象的发生。让游客真正感受到通道的舒适、温暖与畅通。落实财物制度，不过分给宾馆，餐厅压价，不欠合作单位一分钱。树立了在协作单位中的良好形象，使协作单位领会文化，融入绿色通道，为游客提供绿色优质服务。

四、敢于承担责任，取得组团社及来承游客的信任，更好的开展旅游业务。

在旅游业务过程中，最让人怵头的事就是游客对旅游过程中某个环节的投诉，“一票否决”，从不在责任问题上推诿，互相指责，而是敢于承担责任，不给组团社找麻烦，深刻的认识到组团社与地接社间“责任”与“利益”的一致性，用诚信架起了友谊的桥梁，巩固了业务合作成果，人脉，人气不断上升!

我们注意到旅行社企业需要赢利，但忽略过程中的某一环节，甚至于急功近利“一槌子买卖”势必是搬起石头砸自己的脚，只注重结果，而不注重过程的办法是不可取的。

五、充分利用网络媒体，积极开展电子商务。

随着通讯和计算机技术的发展，因特网的不断普及，使旅游信息的流转不再受时间、空间的限制，旅游资源的经营者和最终的旅游消费者之间能够建立起更直接的关系。

我国网民人数的增加为计算机网络信息交流的普及和广泛应用奠定了基础。作为旅游业三大支柱之一的旅行社担负着组合旅游产品、并直接向旅游消费者推介和销售的职能，同时又担负着向旅游产品供应企业及时反馈旅游市场需求的功能。旅行社的这一中介地位决定其收集信息、传递信息、综合利用信息的重要性。因特网将旅行社推向变革的大潮之中。因特网所引发的学习革命必将会对旅行社产生巨大的冲击：一方面，旅行社可以从网上轻而易举地获得超大量的信息，可加强旅行社与旅游供应商和旅游者之间的联系，也可使旅行社的传统

经营运作方式信息化、简单化、科学化，促进旅行社经营管理现代化;另一方面，因特网也会把旅游供应商和旅游消费者聚集在一起，互通信息，以致抛开旅行社中介机构，不必依靠旅行社所提供的信息，就可以直接进行买卖活动，旅行社传统的市场将被其他类型的竞争者分割。因此，因特网的运用，既给旅行社的业务发展创造了更多的机会，又使旅行社的传统经营方式受到了极大的挑战。若不改变经营机制，转换服务功能，积极开拓新的业务，旅行社将被订房中心、信息交流中心等网上的信息服务机构所取代。我社充分认识到了行业经营模式所面临挑战的严峻性，因此，从今年年初，我社便大力开展了旅行社电子商务，充分利用网络媒体宣传我社优势及经营理念，并与“同程网”、“新浪乐途旅游版块”、“自驾车旅游联盟”、“51766旅游平台”等多家旅游营销平台展开合作，并且取得了不小的成果，积累了宝贵的电子商务经验，更结识了很多全国各地的同行朋友，不再完全依赖北京中转，初步展开了与华中、华东、四川等地的“直客”营销，节省了流动资金，降低了经营成本。在我社内部办公信息化改革方面，我社引入了“旅行社无纸化办公系统”，提高了各部门的工作效率，初步形成了以自动化无纸办公为主，以传统办公为有益补充的办公格局。与此同时，我社还充分与市网通公司展开合作，积极开展电话营销，使游客可以方便快捷与我社取得联系，从而在散客接待领域同样取得了不小的业绩。

最后，相信在新的一年里有那么多的朋友关注着，关心着。不会让每一位游客失望，我们会一如既往的坚持“无投诉，零缺陷，打造旅游绿色通道”的理念，为广大游客提供尽善尽美的服务，为旅游贡献自己的力量!

精选导游实习报告范例

首先我想说说对导游的认识和我认为导游应该有的素质和带团的技巧。在日常生活中，在旅游行业中，导游一直是个敏感而又热门的话题。导游是什么?导游是种工作，是门职业。所以有人说导游是“一张嘴，两条腿;走遍山山和水水”。

一张嘴要说。说什么?要说山要道水。怎么说?要洋洋洒洒，尽情发挥;要指点江山，激扬文字;要热情洋溢，慷慨激昂;要侠骨柔情，荡气回肠。两条腿要走。怎么走? 即不走回头路，不走重复路，不走冤枉路，不走失败路。引领游客观赏大中华的名胜古迹和走遍祖国的山山水水。

导游是“五大员”

是宣传员一要宣传科学，传播知识，弘扬文化，促进精神文明的建设。

是安全员一要注意行车安全，旅游安全，食宿安全和人身安全等。

是卫生员一要懂一些医药常识，急救知识;要会处理旅途中突发的事件。

是服务员-要解决吃住行游娱购等事宜。

因此要全心全意，真心实意地对待游客，要满腔热诚。以诚待人，以情感人。

旅游六要素

食一民以食为天，要知道一些各地的特色莱肴，如川菜粤菜本帮菜;以及各地的特色风味小吃等，要安排好游客的正餐。

宿一要知道你所去的地方住宿标准，房间设施和服务内容和服务范围等。

行一要了解交通工具，会掌握时间，要注意行车安全。还要会制造旅途气氛，如说笑话、猜谜语、讲故事、做游戏等，以解除游客旅途的寂默。

游一要知道各地的名胜古迹，山水风光;各地建设成就和风土人情等。

娱一要有参与性，娱乐性，趣味性和艺术性。

购一要不误导，不卖假，不上当受骗。

有人说，导游是旅行社的门面和旗帜，的确如此。一个好的旅行社必定有好的导游，优秀的导游和出卖拔萃的导游。这些人是旅行社的顶梁柱。

正因为导游如此重要，所以有人把导游彻底称为是旅行社的灵魂，这是一点也不过份的。导游有专业和业余之分。如果有人问我下辈子干什么?我会非常自豪地告诉他，下一辈子我还干旅游，还当导游。为付么呢?因为我是真的喜欢，真的热爱。

常言道，“三百六十行，行行出状元”，现在看来是远远不止了。“状元”指什么呢?是指某一专业领域内的佼佼者。何为佼佼者?就是在导游工作的各方面都出类拔萃者。具体表现在那里呢? 主要表现在思维方式，表达能力，办事效率，应变能力等方面的与众不同。就是我们平时所说的要有“大将风度”。大将风度：要胆大心细，遇事不慌，要胸有成竹，指挥若定;要临危授命，力挽狂澜。“将在外君命有所不受”， 遇到突发事件要果断处理，能独挡一面;因为“沧海横流，方显英雄本色”。

形态的：手拿小旗子，肩背小喇叭;别着bp机，拿着大哥大;身扎大腰包，叽哩又哇啦。精神的：干干净净，大大方方;雷厉风行，意气风发。作风的： 走路风风大大，说话响响亮亮，回答干干脆脆，办事利利落落。说走咱就走，风风火火闯九州。路见不平一声吼，该出手时就出手。艰苦性：起早摸黑，披星戴月，跋山涉水;从鸡叫忙到鬼叫，忙得象个赤佬。有人说，爱情两个字好辛苦，我说，旅游两个字好辛苦。因此，要以苦为乐，苦中作乐。

导游是门技术

任何工作都有自己的专门技术，导游工作也不例外。

首先要认真负责。世界上怕就怕“认真”二字，无论什么事，也无论大小，只有“认真”了，才能敢于“负责”。除了“认真’’了，还要“熟练”。要“熟”只有一个方法，那就是要多练! 练到什么程度呢?要练到“滚瓜烂熟”。知识这个东西是“待到用时方恨少”。所以平时要“拳不离手曲不离口’，到用时才能从容不迫，如数家珍一般。只有“熟”了才能“生巧”，也只有“熟能生巧做到这一步还只是个“熟练工”，离我们所说的好导游、优秀导游还有很大的距离。不要灰心，既然入了门，就得下恒心。入门既不难，深造也是办得到的。“世上无难事，只怕有心人。只要工夫深，铁棒磨成针”。功夫定会不负有心人。还要一专多能，多才多艺。导游队伍是个藏龙卧虎之地，因此不管你是什么原因进旅游业的，入行就要遵循行规。随着导游工作时间的增长，经验的增长，还要向导游工作的深度和广度进军， 如有机会还要进一步的深造。

导游更是门艺术

要把着龙头走，上了车我就是老大。我们知道，一条船上只能有一个老大，老大多了船要翻的。正常情况下，首先是要照顾大多数人的利益，不能耽误大家的游程。对待生人：不管你是什么级别，上了车我就是最大，哪怕你是市长部长。对待熟人：要熟规无睹，视而不见，目中无人，目空一切。千万不能紧张，那样你才能发挥的好。要掌握节奏：该快就快，该慢就慢，快慢接合。要顺着潮流：看大趋势，要因势利导，适时引导，不能拧着来。要跟着感觉走：感觉好时，尽情发挥;感觉不好时，及时调整。要控制住自己的情感，要掌握分寸，不能乱了方寸。要一专多能：要多才多艺，会说会唱，会跳会喝。如会一些摄影、摄像，书法，绘画等更好，对你的导游工作将大有帮助。要扬长避短：要即兴发挥，发挥自己的强项，往往能超常发挥。如果说“熟”是技术，那么“巧’’就是艺术。

为什么这么说呢? 因为这不但是种工作能力的提高，也是种境界的升华，更是种艺术的造诣。巧的艺术就是时间上恰到好处，是姓郑的嫁恰姓何的一郑(正)何(合)氏(适)。完美的艺术就是技艺上的炉火纯青，即不温不火。程度上的恰如其分，要适时发表，即不早不晚。

导游是种素质

从事每样工作都需要具备一定的素质，导游工作也不例外。首先人要正派。心理素质要好，承受能力强。文化素质要好，知识面要广博丰富。身体素质要好，要经得起风吹雨打。

导游是种能力

导游工作是综合能力的体现，或者说是各种能力的综合。说法不同，意思一样。就是说导游要有能力。

要有社交能力：男的要成为公关先生，女的要成为公关小姐。

要有说话能力：说话要沉稳老练，要充分留有余地，即看人说话。说话时还要看对象，看层次，看时机，看场合。

要有组织能力，还要有因时而异、因人而异、因地而异的应变能力。

亲爱的游客们：

Dear visitors:

大家好，我是阳光旅行社的导游，我姓罗，你们可以叫我小罗。很高兴能为您服务，希望您们旅行快乐。今天，我们要去美丽的颐和园游玩，它是被列入《世界名录》的皇家园林，但是在游玩的时候我给你们提几个要求：不要到处走动，以免掉队;不可以抽烟;不可以乱扔垃圾。

Hi, Im sunshine travel guide, my name is luo, you can call me xiao luo. Glad to be of service, I hope you happy journey. Today, were going to visit the beautiful Summer Palace, it was included in the list of the world "royal garden, but the pleasure when I gave you a few requirements: dont move around, lest left behind; Can not smoking; Cant litter.

现在我们就进了颐和园的大门，绕过大殿，就来到有名的长廊了。看，那绿漆的柱子，红漆的栏杆，多漂亮呀!这条长廊长七百多米，分成二百七十三间，每一间的横槛上都有五彩的画。几千幅画没有哪两幅是相同的。这么特别的景色，您一定没见过吧!

We are now into the door to the Summer Palace, around the hall, came to the famous long corridor. Look, the pillars of the green paint, red paint of the rail, how beautiful! This corridor of more than seven hundred meters long, divided into two hundred and seventy-three rooms, each of the cross on the sill have colorful pictures. No two thousands of painting picture is the same. Such a special scenery, you must have never seen!

走完长廊，我们就来到了万寿山脚下，抬头仰望就可以看见一座八角宝塔形的三层建筑耸立在半山腰上，屋顶上的琉璃瓦闪闪发光，那就是佛香阁了。下面一排排金碧辉煌的宫殿，就是排云殿了。

Walk the promenade, we came to the foot of longevity hill, look up you can see a three layer architecture of anise pyramid stand in the hillside, the glass tiles sparkling in the roof, that is the buddhist incense. The following rows of resplendent and magnificent palace, is the row of cloud temple.

我们现在登上了万寿山，颐和园的景色大半收在眼底。看前面那就是昆明湖了，昆明湖静得像一面镜子，绿得像一块碧玉，现在我们就去昆明湖细细游赏吧!

We are now on the longevity hill, the Summer Palace landscape most in view. Look at the front that is kunming lake, kunming lake quiet like a mirror, like a piece of green jade, now we will go to kunming lake finely touring!

看，昆明湖好大呀，它周围的堤岸也好长呀。我们现在要到昆明湖的小岛了。通向小岛的这座桥是有名的十七孔桥，这座桥有“三多”，一是桥洞多，二是狮子多，三是石柱多。看，这座桥的每根石柱上都雕刻着精美的小狮子。这么多的小狮子，姿态各异，没有哪两只是相同的，真是人间极品。

Look, kunming lake good big ah, bank or grow around it. We now have to go to kunming lake island. To the island of the bridge is famous, the marble seventeen-arch bridge which the bridge has "sanduo", it is a little tunnel, the second is the lion, the three pillars of is. Look, the bridge has in each pillar carved with beautiful little lion. So many little lion, different posture, no two are just the same, really juicy.

颐和园到处都有美丽的景色，说也说不尽，下面请你们细细游赏吧!一会儿在这里集合。

The Summer Palace is filled with the beauty of the scene, said also said not, below please be touring! Collection here in a minute.

各位朋友：

早上好!我叫陈映雪，是悠然旅行社的导游，今天很荣幸能为大家服务，你们就叫我雪儿好了!今天我们要游览的景观是享誉世界的长城。长城是世界珍贵的历史文物，希望大家爱护长城，可不要乱扔垃圾、乱写乱画哦!

长城历史悠久，有2019多年的历史，春秋战国时期，各诸侯国为了互相防御，都在地势险要的地方修筑长城。据《左传》记载：公元前656年，“楚国方城”是关于长城的最早记载。秦始皇灭六国统一中国后，为了防御北方匈奴的南侵，于公元前224年，将原秦、赵、燕三国的北边长城，加以修缮，连贯起来。故址西起临洮(今甘肃泯县)北傍阴山，东到辽东，这就是俗称的“万里长城”，至今还有遗迹残存。此后，汉、北魏、北周、北齐、隋历代都修筑过长城。

明代为了防御异族的入侵，前后修筑长城达18次，全长6700公里，东起山海关，西至嘉峪关，我们今天游览的这一段长城就是明代修筑的，位于八达岭。

现在我们已经到达了八达岭脚下。游客朋友，请大家抬头看长城：它像一条巨龙，在崇山峻岭之间蜿蜒盘旋。请大家跟我走上长城，看：长城的城墙上每隔三百多米就有一座方形城台，是古代用来屯兵的堡垒。据说打仗的时候，城台之间可以互相呼应。城墙顶上还铺着十分平整的方砖，像很宽的马路，大概二三台汽车可以并行。城墙外沿有许多两米多高的、成排的垛口，供?望和射击用。

朋友们，看看你的脚下是什么?猜猜有多重?告诉你们吧!这是条石，一块有两三千斤重呢!那时候，没有火车、汽车，也没有起重机，就靠着无数的肩膀无数的双手，一步一步抬上那陡峭的山岭。这是多少劳动人民的血汗和智慧，才凝结成这前不见头、后不见尾的万里长城啊!

这就是长城!这就是西起嘉峪关，东到山海关，朝朝暮暮，迎大海日出，送戈壁落照，或翘首于峰巅之上，或俯身于峡谷之中，跌宕起伏，绵延千万里的万里长城。长城它是这样的气魄雄伟，在世界历史上是一个伟大的奇迹!

各位游客，今天的游览到这里就结束了，非常感谢大家对我的支持与合作。雄伟的万里长城永远恭候您的光临!

2019年北京奥运会再见!

各位游客大家好，很高兴在这里结识大家，首先我代表我的旅行社~~~向大家表示热烈的欢迎，简单的做一下自我介绍，我的名字叫王亚，我又很多的外号，又恨多人见到我都特别客气的说，你是小王吧!后来就让我有了个“小王八”的外号。这样可能会比较长寿，比较好记些吧!

人家常说：百年修得同船度，千年修得共枕眠。凡事讲究一个缘字，哪么今天我就送大家五个缘子。这一是有缘的缘，前世五百次的回眸换来今天的擦肩而过，那我们今天在这里相聚，前世可不知五百次的相聚哦!这二是心愿的愿，希望大家在这次的旅游中了了自己想看到风景的愿望。这三呢就是团圆的圆，望大家团团圆圆。这四就是财源的源，今年是虎年，希望大家发牛才，叫牛友，有牛游，财源广进。这第五是原谅的原，在这次旅游中可能我游很多地方做的不好，没有满足每个人的心意，还请大家人大有大量，原谅我的不足。

这五个缘子送给大家，希望我们这次的旅途顺利，相处愉快!

Tourists "dear friends hello! Yesterday we visited the magnificent leshan giant Buddha together, today, were going to with it and called 5 a grade scenic spot and two of the world natural and cultural heritages, and mount emei. I called GuYiJia, you can call me little koo. Today we are going to the mountain is not general, it is praised as a world mountain emei."

"Now, we have already came to the gate of the temple in ten thousand, is a beautiful temples here. Here are two of the big banyan tree, into the temple, ten thousand, you can go to buy some incense worshipping Buddha, you can also watch flower-and-bird insect fish, twenty minutes later we set off."

"Please pay attention to a tourist, we soon to nine ridge hillock monkey area, pays special attention to the hands of bamboo sticks, let the child go, honor for defense! Look, the Monkey King, as long as it does not infringe our, our safety! Be careful, it came over, Mr Stone it with your hand, and in addition, others set starting point, so that it will run! Shout, it finally went away, from the fork in the road, with tight!"

"Now we have to meet a fairy temple, what do you do a little rest, we will go down, the next is mount emei of rare plants corridor. There, rare plants ginkgo can be seen everywhere, and endangered plants such as metasequoia not a few."

"We have entered the surd pavilion. The monkey is very gentle and lovely, however, we are here to see water. Look, the steep rock streams into the shade curtain waterfall, clear water just mask instep, will surely make you refreshed, relaxed and happy!"

"Dear friends, emei mountain is a good place, fresh air, trees towering, surd cabinet is also a good place, the water clear Shi Jing, grass green flowers. I wish you a happy journey the next more, bye!"