拙政园有导游吗【合集20篇】

大家好！我是一名小导游，今天，我为大家介绍一坐文化县城——平遥古城。平遥古城是我国境内现存最为完整的明清县城，它是中原地区古县城的典型代表，现在我们还有十分钟的车程，我就先给大家做个简单的介绍。

古城位于山西省的平遥县，已有2700多年的历史，是我国唯一一座世界文化遗产古县城。平遥古城墙把平遥县城一格为两个风格迥异的世界。宝：古城便是其一。平遥城墙建于明洪武三年，全长6。4公里，为方形，城墙高12米左右，外有护城河。共有3000个哚口、72座故楼， 城墙内街道、铺面、楼市保留着明清时期的建筑；城墙外是新城，是一座古与现代建筑各成一体、交相辉映、令人遐想不已的胜地。“晋商”的发源地，中国第一家银行“日升昌”票号，在这里诞生。平遥鼎盛时期一度成为金融中心。可见，在中国金融史上，平遥占有很重要的地位。平遥有三三宝的是双林寺，寺内的彩塑造像20xx余尊，是我们的“彩塑艺术宝库”。

现在我们已经到了古城，大家跟我下车，来，首先映入我们呢眼帘的就是这青色的古城墙，大家可以仔细看看，古城的整体形状像只大乌龟，北门是龟首，南门是龟尾，东门和西门是乌龟的四肢。

现在大家跟我一起上游览车，我们在车上继续欣赏，沿着龟脊我们游览古城的大街小巷，大家可以看到这里面是一派繁荣的景象，有古代的当铺、钱庄、贸易商行，还有客栈、酒吧……都是比较丰富的，待会我们浏览车停了，大家可以自行参观，看看有没有想买的一些小纪念品，中引文这里的东西还是比较有特色的。

平遥古城是一座雄伟的古城，值得我们流连忘返，希望大家多多去发现古城的“美”！现在大家就自行参观吧，一个小时候在门口下车的地方集合，大家注意安全。

各位兄弟姐妹，咱们面前这座塔就是雷峰塔了。是目前杭州最高大的一座塔，塔身五层，高71米，在咱们杭州西湖边上显的个性抢眼。咱们此刻目前看到的这座雷峰塔已经是重新修过的一座了，因此咱们叫他新雷峰塔。雷峰塔因以前关过白娘子而出名，因此他是国内目前知名度、美誉度最高的一座塔。

我坚信大部分人都是看不透这生老病死悲欢离合这八滴眼泪的，人毕竟还是有血有肉有感情的，你看白素贞因爱上许仙带了小青化身为人嫁给了许仙，结果，唉，不用说了，雷峰塔大家都知道了，一声叹息啊。世上还真有钟爱抓耗子的狗，这就是法海了，硬是生生地破坏了这段完美的感情，成了人间的杯具。法海本是和尚一个，本应念好自我的经就行了，可偏要多管闲事。白蛇自迷许仙，许仙自娶妖怪，和别人有什么相干呢?他偏要放下经卷，横来招是搬非。之后玉皇大帝看不去了，怪他多管闲事，以至荼毒生灵要拿他法办。法海四处逃窜，最后嗖的一下躲进了最令人想不到的地方。每当到了秋天的时候，苏州的湖泊边就爬满了八只脚的怪物，这就是大闸蟹了。任取一只，煮熟剖开，你会发现里面有黄有膏。若是母蟹，你翻开蟹黄以后，会发一粒小小罗汉打座形的东东。那就是法海的化身了，因此咱们又叫它蟹和尚。想必这也是花和尚，否则怎样会一头扎进母蟹的肚中呢?历史上的雷峰塔曾两次遭遇大火，第一次是在北宋因方腊起义，一把火把外面的木结构塔身加以焚毁。到了南宋年间，曾重修雷峰塔，西湖十景之一的“雷峰夕照”就是在那个时候流传的。雷峰塔第二次遭受火烧是在明朝的嘉靖年间，当时小日本侵犯杭州，雷峰塔再次把火焚

，塔就被烧的差不多了。关于雷峰塔倒塌的原因是正因由于江南自古就是鱼米之乡，而杭州又是丝绸之都，历史上的杭州就盛产丝绸，而每年许多蚕农家里的蚕宝宝要被蛇吃掉好多，而雷峰塔是镇妖的(白蛇)，迷信的百姓们以为将雷峰塔的砖放在家里，就能够抵挡蛇妖的侵蚀，你家养蚕的就拿一块，他家求财拿一块，久而久之，塔身个性是塔基由于老百姓的破坏，加上当权者的漠不关心，雷峰塔最后在1920xx年9月25日下午1点40分轰然倒塌。

各位可能还记得在几年前，也就是20xx年3月11日，中央电视台和浙江电视台曾连袂直播了发掘雷峰塔遗址的过程，当时在雷峰塔的地宫还发掘出很多文物，其中最珍重的就是供奉佛祖释迦牟尼发髻舍利子的阿育王塔。这些是属于文物，可有一样东西，它不是文物，更谈不上是国宝，那就是当时在挖掘的时候发现塔基下方有七条已僵曲的白蛇。这样东西似乎更吸引老百姓的眼球，于是乎，人们纷纷在说，难道白素贞又回来了吗?难道真正的感情来了吗?难道关了白素贞千年的雷峰塔的倒掉是真的解放了被欺压的女性吗?喔，咱们再来看看当今社会，好像还真的是此刻女性半边天啊，女生真的翻身当家作主了喽。好像半边天还不止了，你没见社会上都不谈什么女生三从四得了吗?你没见此刻都是女生要求男生三从四得了吗?太太出门跟从，太太命令服从，太太说错了盲从;太太化妆等得，太太生日记得，太太打骂忍得，太太花钱舍得。这就是现代男生的所谓“三从四得”。各位先生可要领会好了!“三从四得”，哭笑不得。女生之见也不见得纯属调侃，但万望先生们听了不好生气。做气管炎也没什么不好的，生活调味品嘛!

新的雷峰景区是于20xx年冬奠基，20xx年秋竣工，于20xx年11月20日开始对外开放，整个景区的造价达1。5亿元人民币，新雷峰塔的下半部是遗址保护层，通高9。85米，塔身五层，高61。9米，塔身采用钢结构框架，外墙包铜，全塔共用铜280吨。登上雷峰塔，举目望远，即可看到西湖全貌，我认为这是观西湖绝佳之处。你可发此刻塔上看西湖，咱们的西湖有如有块无瑕的翡翠碧玉一般，清澈透亮。你会发现西湖周边的群山，如同丝带一样，边绵不绝。望向远方，呷上一杯上好的龙井，美丽的景色会让你享受的感觉油然而生，胸中便会豁然开郎，感觉人生就这样完美!西湖西湖，天下之西湖，最美是杭州西湖!

2017兼职导游年终个人总结

掐指一算做导游已2年有余，其间有酸也有甜。曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来20xx年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5：书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6：维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7：最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待!路漫漫其修远兮也许可以回头看看留下的脚印。年轻的我要不断的告诉自己革命尚未成功，同志仍需努力，困难经历了，但经验却留下了。带团总是不可避免要遇到三多(人多车多压力多)，作为导游就要做到三心(多一份细心，多一份小心，多一份诚心)

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停单溜，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解 。

我付出，我努力!总相信一份耕耘，一份收获!

上海景点英文导游词

located at the center of the mainlands coastline, shanghai has long been a major hub of communications, transportation, and international exchange. the municipality covers an area of 6,341 square kilometers and has a population of more than 13.5 million. shanghai is chinas largest economic comprehensive industrial base, and a famous historical and cultural city.

the city consistently attracts investment and is seen as an ideal venue for business gatherings. it is also a must on any agenda during a tour of china. shanghai has fostered a comprehensive transportation network that incorporates land, sea, and air travel, as well as a convenient urban transportation system. more than 300 airlines serve the city, proving direct flights to more than 20 countries and regions. the addition of the shanghai pudong international airport, which went into operation in 1999, is expected to increase the annual passenger volume to some 20 million.

special tourist trains running between shanghai and the neighboring provinces of jiangsu and zhejiang, as well as tourist bus routes along newly-constructed expressways, offer great convenience for regional travel. shanghai has more than 400 travel agencies to assist visitors, and the 127 star-rated hotels offer a total of 40, 000 guest rooms.

visitors to shanghai are not only dazzled by the modern metropolis and gateway to a developing china, but are also able to immerse themselves in the unique shanghai culture, a combination of chinese and western elements. colorful festivals and celebrations dot the yearly shanghai activities calendar, such as the shanghai nanhui peach blossoms festival, shanghai international tea culture festival and shanghai china international art festival.

shanghai has also introduced special tour packages aimed at the different interests of visitors, such as bicycling tours, hiking tours, gourmet tours, rehabilitation and health care tours, study tours, japanese young womens tours, honey moon tours, and convention and exhibition tours.

the bund

the well-known bund is a must for visitors to shanghai. fifty-two buildings lining the narrow shoreline of the huangpu river offer a living exhibition of gothic, baroque, roman, classic revival and renaissance architectural styles, as well as combinations of chinese and western styles. they are also a condensation of the recent history of the city. the wide embankment offers ample room for strolling and is used by locals for morning exercises and evening gatherings. in the evening, colorful lights illuminate the area and create a shimmering image deserving of the name pearl of the orient.

the yu garden

the yu gardens are a classical landscape in the southern chinese style with a history of more than 400 years. pavilions, halls, rockeries and ponds display the finest in landscaping from the southern style as seen in the ming and qing dynasties. more than 40 landscapes were ingeniously separated by latticed walls, winding corridors, and lattice windows.

peoples square

peoples square has become the political and cultural center in shanghai since 1994, when it was rebuilt. in and around the square are a massive fountain named the light of huangpu river, 10,000 square meters of lawns, six groups of relief carvings that depict the history of shanghai, the new shanghai museum, the offices of the municipal government, an underground shopping plaza, the shanghai grand theater and the shanghai exhibition center

the orient pearl tv tower

the orient pearl tv tower is 468 meters high, the tallest in asia and third tallest in the world. it faces the bund across the huangpu river. when viewed from the bund, the tower and the nanpu and yangpu bridges create a vivid imagery known as "two dragons playing with a pearl." the sphere at the top has a diameter of 45 meters and is 263 meters above ground. the observation deck in the sphere offers a sweeping view of the city. the revolving restaurant is set at 267 meters above pudong new area. the dance ball, piano bar and 20 karaoke rooms, at 271 meters, are also opened to the public. the penthouse, which sits at 350 meters, has an observation deck, meeting room, and coffee shop. the tower integrates broadcasting technologies with sightseeing, catering, shopping, amusement, and accommodations. it has become the symbol of the city and a major tourist attraction in shanghai.

cruise on the huangpu river

cruising on the huangpu river, visitors can gaze at the mighty skyscrapers, the monument tower to the peoples heroes, the famous waibaidu bridge and huangpu park on one bank, and the orient pearl tv tower, international convertion center, jin mao building and the newly rising pudong new area on the other. the yangpu and nanpu bridges span the river. from the river, visitors can also view the ruins of ancient cannon emplacements and fortifications at wusong and the magnificent view of the yangtze river as it empties into the sea.

nanjing road

nanjing road east, honored as "chinas no. l street", has become an all-weather pedestrian arcade. shops and restaurants provide products and services with their own characteristics, making it an ideal place that integrates shopping, restaurants, amusement and sightseeing.

luxun park

the museum and tomb are located in lu xun park. lu xun was an imminent man of letters. the museum exhibits lu xuns manuscripts, some of his personal effects, document., and photos. the headstone at the tomb of lu xun is in the calligraphy of vhio zedong and reads "the tomb of mr. lu xun."

dr. suns residence

dr. sun yat-sen, the forerunner of the chinese democratic revolution, and his wilr soong ching ling, lived in this building from 1918 to 1924. it was in the residence that dr. sun yat-sen met representatives of the communist party and fostered the first cooperation between the chinese communist party and the kuomintang.

soong ching lings residence

this is the former residence of soong ching ling. an honorary chairwoman of the peoples republic of china and the widow of sun yat-sen. she lived, worked, and studied here during the last years of her life.

birthplace of the communist party of china.

in july of 1921, the first national communist party congress was held in this building. the congress passed the partys program and resolutions, elected the central committee, and declared the founding of the cpc.

shanghai library

the new shanghai library, which covers an area of some 80,000 square meters, has a collection of 13 million books and is considered one of the top ten libraries in the world. the library incorporates the open-stacks approach favored in the west, which allows for convenience in borrowing books.

shanghai grand theater

located in the northwestern corner of peoples square. the shanghai grand theater covers 70,000 squat, meters. it is actually composed of three theaters. the theaters can accommodate performances of ballet opera, symphonies, chamber music modern dramas, and musicals. the theater also owns the largest, fully automatic stage in asia. the theater has become a symbol of modern culture in shanghai.

duolun road

cultural celebrities street, located along duolun road and surrounding areas,is a living memorial to the modern cultural celebrities of shang-hai and is also a condensation of modern culture. such chinese literary giants as lu xun, mao dun, guo moruo and ye shengtao lived and wrote here,making the road an important feature in chinas modern cultural history. in addition, the famous gongfei cafe. celebrities mansion, the shanghai art opera troupe, and hai shang jiu li also display the accumulated cultural atmosphere of duolun road today.

古城中的店铺熙熙攘攘，店中的商品更是百货齐全。银光耀眼的银器、图案新颖的披肩、小巧精致的民族娃娃、也成了古城中的一道风景。

古城中心――四方街更是热闹，由整齐繁华的铺面围成一块方形街面，称四方街，自清初，就有四方商旅来这里贸易，使丽江古城成为滇西北主要的商品集散地和手工艺品产地。

夜幕降临，古城中的游客们没有选择走出古城，而是留在了古城中的客栈中，在古城客栈中继续欣赏古城的美。天渐渐黑了下来，古城中的人丝毫没有减少。酒吧一条街到了夜晚也开始热闹起来，在酒吧的二楼，不论是谁，都对起歌来，楼上没有地方了，就到楼下来，连桥都没放过。有了对歌的人们，两边的酒吧也成了一道靓丽的风景线。

天空中下起了雨，透过雨看见朦朦胧胧的古城，也是一番美景，两边的房子变得模糊了，雨打在小溪中，溅起一朵朵水花，雨声伴着对歌的声音，歌声显得更好听了。雨越下越大，人们依然不想离开，打起伞，接着游古城。在古城的高处抬眼望去，一把把伞像一朵朵漂亮的花儿，空中回荡着歌声和雨声，故然有种想永远留在这里的感觉。

甲方：名称：

地址：

性质： 法人代表：

乙方：姓名： 性别：

年龄： 文化程度：

籍贯：省市县(区)乡(街办)

现住址：

身份证号码： 导游证号码：

甲方因工作需要，招(聘、雇)(乙方)为导游员。甲乙双方在平等自愿、协商一致的

基础上，根据《中华人民共和国劳动法》和《旅行社管理条例》、《导游人员管理条例》及 国家、省有关法律、法规规定签订本合同，确定双方劳动关系，并共同遵守执行。

一、合同期限(本合同期限按下列第种类型执行)

1本合同为有固定期限的劳动合同。合同期从年月日起至年月日止，共年(月)。其中试用期从年月日至年月日止，共个月。

2本合同为无固定期限的劳动合同，试用期从年月日至年月日止。

3本合同从年月日起至完成(工作、工程)止。

二、工作内容

甲方安排乙方在岗位，负责工作(根据工作需要，经双方协商，可变更工作岗位)。乙方在合同期内，按本岗位职责要求，完成甲方安排的正常导游工作任务。

三、劳动保护和劳动条件

1、甲方必须建立和健全劳动安全卫生制度，严格执行国家劳动安全卫生规程和标准，为乙 方提供符合国家规定的劳动安全卫生条件和必要的劳动保护用品。

2、甲方应按国家、省有关规定对乙方进行培训教育，乙方从事导游服务时必须经过专门培 训并取得导游员资格。

3、乙方必须严格遵守旅游法规、规章、制度和操作规程。

4、乙方因工负伤，甲方应积极负责治疗，直至医疗终结;治疗期间为乙方据实支付医疗费 ，按月支付工资;伤愈后安排乙方从事力所能及的工作。致残待遇按国家、省规定执行。

5、乙方患病或非因工负伤医疗期和女工孕期、产假期、哺乳期以及乙方符合计划生育子女 劳保医疗等各种待遇按国家、省、市规定标准执行。

6、乙方因工伤或因病死亡的丧葬费、遗属津贴等，由甲方按国家、省、市规定标准支付。

7、乙方的周休假、节日假、探亲假、年休假、产假以及婚丧等各种待遇，甲方必须按国家 、省规定执行。

四、劳动报酬

1、甲方根据乙方从事导游员业务，确定乙方工资按以下工资形式执行。但在法定工作时间 内，乙方应得的工资不得低于旅行社所在地最低工资保障标准。计月工资。乙方试用期工资元;试用期满乙方工资元，其中：基本工资元，津贴。奖金另定。

2、甲方应逐年提高乙方的工资水平。

3、甲方于每月日为发薪日，甲方无故不按时支付乙方工资的，应自拖欠之日起，支付乙方工资总额%拖欠金，直至支付工资之日止与工资一并发给乙方。

4、非因乙方原因所致的停止导游业务期间，甲方应按国家、省有关规定执行。

五、劳动纪律

甲方应根据国家、省有关规定，建立和完善各项规章制度。乙方必须严格遵守国家和江西省 的各项法律、法规以及甲方各项规章制度，服从甲方的领导、管理和指挥，积极完成导游服 务工作任务。

六、劳动合同解除的条件

1、经甲、乙双方协商一致，本劳动合同可以解除。

2、乙方有下列情形之一的，甲方可以解除劳动合同，但是应当提前三十日以书面形式通知 乙方本人：

(1)乙方患病或者非因工负伤，医疗期满后，不能从事原工作也不从事由甲方另行安排的工 作的;

(2)乙方不能胜任工作，经过培训或者调整工作岗位，仍不能胜任工作;

(3)劳动合同订立时依据的客观情况发生重大变化，致使原劳动合同无法履行，经甲、乙双 方协商不能就变更劳动合同达成协议的。

3、乙方有下列情形之一的，甲方不得解除劳动合同：

(1)因工负伤并确认丧失或者部分丧失劳动能力的;

(2)患病或者负伤，在规定的医疗期内的;

(3)女职工在孕期、产期、哺乳期内的;

(4)法律、行政法规规定的其他情形。

4、乙方解除劳动合同，应当提前三十日以书面形式通知甲方。

5、有下列情形之一的，乙方可以随时通知甲方解除劳动合同：

(1)在试用期内;

(2)甲方以暴力、威胁或者非法限制人身自由的手段强迫劳动的;

(3)甲方未按劳动合同约定支付劳动报酬或者提供劳动条件的。

七、违反劳动合同的责任

任何一方违反劳动合同规定，给对方造成经济损失的，应根据后果和责任承担经济赔偿责任和相应的法律责任。如因不可抗力原因造成不能履行合同或者一方受损害的，可不承担责任 。

八、双方协商约定其他内容

甲方出资派乙方赴外地或本单位以外培训，须签订培训合同，培训后须为甲方服 务年，如乙方提前解除劳动合同的，应支付甲方培训费，但本合同第六条第5款规 定除外，培训费用按其在甲方服务年限满一年减收%计算。

九、其他

1、甲、乙双方履行本合同发生争议，可以向当地旅游行政管理部门申请调解，也可以向有 管辖权的劳动争议仲裁委员会申请仲裁。调解不成的可在规定的时效内向劳动争议仲裁委员 会申请仲裁;不服仲裁裁决的，可在收到仲裁裁决书之日起十五天内向人民法院起诉。

2、本合同未尽事宜按国家、省现行的法律、法规、政策执行。

3、本合同一式叁份，双方签字盖章后并经当地劳动部门鉴证后各执一份。

签订合同时间：年月日

甲方：(盖章)

法定代表人：(委托代理人)

乙方：

鉴证机关：(盖章)

鉴证人：

鉴证时间：

各位朋友：

大家好!我是你们的导游涂登涛，我们听过北魏地理学家郦道元在《水经注》里有这样一段描述：“自三峡七百里中，两岸连山，略无阙处。重岩叠嶂，隐天蔽日，自非停午夜分不见曦月?”对，他所写的正是接下来两三天里，我和大家要一起乘船游览的长江三峡。大家都知道，我们的祖国山河壮美，长江三峡，它是长江风光的精华，神州山水的瑰宝，傲列中国十大旅游名胜之一，瞿塘峡的雄伟，巫峡的秀丽，西陵峡的险峻，以及它们之中大宁河、香溪、神农溪的神奇与古朴?可见长江三峡闪烁着经古不衰的独特魅力。

长江三峡，地灵人杰。这里是中国古文化的发源地之一，著名的大溪文化，在历史的长河中奇光异彩;这里孕育了中国伟大的爱国诗人屈原和昭君;这里有三国古战场，是无数英雄豪杰驰骋用武之地;这里有许多著名的名胜古迹，白帝城、黄陵庙。三峡是川鄂两省人民生活的地方，主要居住着汉族，他们都有许多独特的风俗和习惯。每年农历五月初五的龙舟赛，是楚乡人民为表达对屈原的崇敬而举行的一种祭祀活动。巴东的背娄世界、土家人的独特婚俗、还有那被称为鱼类之冠，神态威武的国宝———中华鲟。

四川之后，被四川盆地周围的群山阻挡，便顺势切割，夺路奔流，形成了奇秀壮丽的三峡。

长江三峡由瞿塘峡、巫峡和西陵峡组成。它西起重庆市奉节县的白帝城，东到湖北省宜昌市的南津关，跨奉节、巫山、巴东、秭归、宜昌等县市，全长192公里(其中峡谷段90公里)，也就是常说的“大三峡”，除此之外还有大宁河的“小三峡”和马渡河的“小小三峡”。

首先我们来到了“鬼城”丰都，大家请看，这就是《西游记》、《封神演义》、《聊斋志异》等古典名著中所提到的“阴曹地府”、“鬼国幽都”。我想大家肯定纳闷了，我们在阳间活得好好的，又没做什么大逆不道、十恶不赦、伤天害理的事，怎么要来走这一遭，下十八层地狱呢?哈哈，没事，我们都是良民，只不过游游三峡，今天我们就当是孙大圣了，鬼门关也来闯闯!

丰都古为“巴子别都”。东汉和帝永元二年置县，是传说中人类亡灵的归宿之地，集儒、佛、道民间文化于一体的民俗文化艺术宝库，被誉为中国“神曲之乡”、人类“灵魂之都”。

现在我们进入了瞿塘峡，它是三峡中最短的一个，但最为雄伟险峻，难怪古代诗人发出“纵将万管玲珑笔，难写瞿塘两岸山”的赞叹。

瞿塘峡最雄伟的一段当属奉节的夔门，它是长江三峡的西大门，峡中水深流急，江面最窄处不到50米。你们看，那临江的石壁上刻着孙元良的“夔门天下雄，船机轻轻过。”与夔门遥相对应的是北面的白帝城，也就是当年刘备托孤的地方，三国的故事脍炙人口，深入人心，古往今来，多少人为其中的英雄扼腕叹息。

“两岸猿声啼不住，轻舟已过万重山。”古时候，三峡的确有许多猿群分布，不过由于近代水上交通的发展，无数轮船来往，船笛声音过大，加之周围森林的破坏，猿猴失去了赖以生存的环境，所以我们现在很难听见猿声了。不过，在比三峡更为狭窄幽深的大宁河小三峡里还有分布，这也是让人十分欣慰的。

“曾经沧海难为水，除却巫山不是云。”好了，我们已经出了瞿塘峡，现在来到了重庆与湖北交界处的巫峡。巫峡以幽深秀丽著称。整个峡区奇峰突兀，怪石磷峋，峭壁屏列，绵延不断，是三峡中最可观的一段，宛如一条迂回曲折的画廊，充满诗情画意。巫山十二峰，千姿百态，其中最妩媚动人便是神女峰。你们看，群山上有块凸石，正像一位亭亭玉立、含情脉脉的少女，在云雾中时隐时现。

陈欧体写到“你只闻见我的香水，却没有看见我的泪水，你有你的规则，我有我的选择，你否定我的现在，我决定我的未来，你嘲笑我的未来，我可怜你总是等待，你可以轻视我们的年轻，我们会证明这是谁的时代，梦想是注定孤独的旅行，路途中少不了质疑和嘲笑，那又怎样，哪怕遍体鳞伤，也要活得漂亮，我是导游，我为自己代言。”这是我还未当导游之前的心声，我相信任何事情只要认真地做，一定要干的漂亮。但是，我的导游工作让我改变了态度，我找到了更适合我的出路，我发现我不适合当导游。

导游是一个极富挑战的第一范文网工作，首先得有深厚的功底，强大地内心，坚忍不拔的意志，这才是一个导游的最基本功。举例说说我的工作有感。

我是一个专职导游，每个人都有自己的理想，和兴趣，我最喜欢游山玩水，然后写点小稿子投投，可以赚些零花钱。所以当导游可以说是自己长久以来的理想之一。 我没有挂靠旅行社，都是自己通过朋友的介绍接待一些外国友人或者国内散客，我的第一次带团经历是赶鸭子上架，游客是朋友的朋友，朋友给的要求是只要带对路，让他们吃好喝好，陪他们一起玩，不需要有什么负担，我于是硬着头皮上，没有任何想法的接待，还好运气比较好，他们都是朋友介绍的，对我都比较好，就把我当一个小妹妹对待，对我的导游讲解没有要求，只是希望我能让他们在一个轻松愉快的景区内玩的舒心就行，我搭着他们吃住，基本上没有任何负担。这是我的处女秀，算是圆满的结束。

我印象最深的一次经历是被客人骂了整整40多分钟，被骂的原因就是因为年纪小太嫩，让他们足足排队了20多分钟，我满是无辜，但是从中教会了很多，我也领悟了不少。我不细心，如果我提早通知他们起床晚一点，不要赶上那个早高峰，他们也不要等那么久，如果我提前先做文章，知道浙江一带的人虔诚信佛的话，我就不会被骂的这么激烈啦。他们都是些大城市的富有的商人，好不容易度假，那么高的花费肯定是需要全面细微的服务，我不仅不落落大方，太斯文气，完全hold不住他们吗。

路上有好的客人也有些没有素质的客人，有次在黄龙洞，我看客人在门口买个冰欺凌要40块钱，那简直是天价，还找错钱，我很是气愤，上前找商家理论，我是在为游客着想，我是在帮他们忙，他们非但不领情还吃的痛快，我真是无语。在我面前和我洽谈导游费用的时候抠门的不行，上车了还把我臭骂一顿，不分来由的，我实在是无奈加无辜，世界上这么蛮不讲理的人我是领教过了，我没有宰他们一分钱，一路上说要投诉我，她真是霸道到不行。

这些导游经历，让我开阔了眼界，认识了很多朋友，有过很多的愉快回忆，让我也收获了不少，物质上和精神上都得到了一定的满足，当自己掌握着全团的命运像是一个将军挥斥方遒的带着自己的士兵饱览祖国大好河山，自己心里的惬意无人能知。我每次上车却从客人的衣食住行关照起，特别用心。到了地方还不停地提醒地陪，这个客人不喜欢什么，那个客人有什么不舒服的，地接都说我对客人太好，这样有点傻。

确实，在带团的过程中我发现，有些客人你对他越好，他越以为你要骗他的钱，对于一个刚刚出道的小导游，这样的感觉是很寒心的。 团带多了以后，我学会一些技巧，上车再不对客人毕恭毕敬了，而是让自己显得稳重大方，因为发现这样客人反而很信服我。讲解的时候，我也不会再死背导游词，我有本小本子，把各个景点的每个小部分用故事的形式写成一小段一小段，没事就上网找找这些景点的一些相关小细节，记下来。久而久之，讲解胸有成竹，不会那么死板。

对待客人我学会以身作则，从容不迫。其实人是一个很怪的东西，越宠他越变坏。导游虽然是服务行业，但不是什么不正经的服务行业，没必要对客人像对祖宗一样，因为我们自己没做什么坏事。当然，我对客人从心底上说还是很关心的，不过如果他们迟到了，不守时间了之类的话，我就会发脾气了。我们带的是一个团队，不是一个人。我想导游如果把自己当成团队的领导者，那很多事情做起来就会很有底气。

没入行的时候，我很关心怎么入行，这个行业好不好，收入如何等等，入了行以后，我也遇见很多新人问我这个问题。那么最后我就给新人提一些建议吧。首先这个行业没有一部分人想得那么好，也没有一部分人想的那么差，要看你从哪个角度来看待。 有人说导游很赚钱。我觉得，如果你做导游的目的是为了赚钱的话，那我建议你做点别的。导游的工作是很不稳定的，还有淡旺季之分，

平均收入和普通员工没多少区别，但付出的辛苦却是上百倍。没有保险，没有合同。专职做导游的人也只有温饱水平。 你有做导游的热情，有希望长见识和锻炼自己的心境，那么我觉得，有这个机会，你就应该试试。如果你是一个比较有内涵的人，那么当导游一定会让你快乐，这是真的。 你会接触不同的人，不同的事，遇到不同的挫折，享受不同的成就感。可以说其他任何职业，不会像导游这样，丰富你的人生经历。你也会看到不同的风景，体会不同的人生。 每次从高速公路下来，看到夕阳下坠的时候都会有种很惬意的感觉，带团结束，又回到温暖的家，才会发现，原来家是这样温暖。

“Hi!”各位女士先生小朋友们，大家好。我姓周，大家可以叫我周导，至于小朋友嘛，就叫我康哥哥吧。今天我们要参观的是雄伟的长城。

接下来我要讲几点注意事项：1、不要随意吐痰;2、不准在城墙上乱涂乱画;3、不许乱扔垃圾。

各位旅客请下车。下车后要紧跟着我，以免走散。

下面由我介绍长城。长城从远看像一条威风凛凛的龙，停在山坡休息似的，地上的方砖像一片片龙鳞。而且长城长一万三千多里，从东头的山海关到西头的嘉峪关，一望无际。

长城的结构是非常奇特的。来到八达岭上，你就可以看到长城了。长城很宽，五六匹马可以并行。你们看，那有一个个正方形的洞，你可不要小看那些洞，那是古代士兵的射口，而上面凹进去的地方也就是瞭望口了。城墙顶上，每隔三百多米就有一个烟火台，可以互相呼应。奇怪了，隔了三百多米怎么互相呼应呢?原来以前士兵看看来了多少敌人，就用烟火提醒别的城台做好战斗的准备。

游客们，今天的长城参观完毕，欢迎下次再来游玩。

2020资深导游个人年终工作总结

转眼一年的时间又在不经意间从我们的身边匆匆消失了，过去的一年无论是对社里而言，还是对我自己来说都是忙碌而充实的一年。总结一年中的工作，“导游”工作给我的生活带来了许多快乐：工作中带着来自四面八方的游客朋友穿梭于香格里拉大地;在肃穆的佛殿里、在雄伟的大山间到处留下我快乐的足迹，一起和游客们放声歌唱……细细地去遐想、去品味、去感受这些可能令人终生难忘的导游生活。

导游职业与其他职业有一个显著的不同，那就是导游必须与客人朝夕相处，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱，她不仅仅只被看成一份工作，而更应该被珍视为一个值得终身追求的事业。虽然干导游这行并非我的初衷，然而很快我就发现：自己是适合干导游这一行的，因为我喜欢这个职业。细细总结自己20xx年带团的成功之处，大致如下。

1、通过多年的工作实践，我深深的体会到，取得了导游证，并不代表我就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工作的前提。随着改革开放，我国社会经济的高速发展，文化内涵在不断地丰富、知识更新的节奏在不断的加快，作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

2、要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》和《卡瓦格博国旅散客中心的导游管理条例》，努力的实施好旅游接待计划，做好联系游客、协调各种关系、认真讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、耐心、周到的做好导游服务工作。一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;坚持“合理而可能”的原则，在旅游服务过程中，时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。对游客提出的不合理的、不可能实现的要求和意见，本着实事求是的原则，耐心细致、不急不躁的态度，给游客作出解释和说明，得到游客的理解、信任，使游客心悦诚服。

3、努力让自己的讲解做到更好，导游讲解服务是整个旅游服务活动过程中极为重要的一个方面。包括途中讲解、景点讲解、自然景观、人文景观、历史文物、民俗风情等的介绍。在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可，首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，做到不胡编乱造、张冠李戴、信口开河，使游客没有被蒙蔽、愚弄的感觉，不引起游客的反感、责备、投诉，不影响旅游计划的实施。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒藏区文明的重任，因此我们导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩和信任，其次，在导游讲中，清楚、简洁流利的语言表达，这是导游讲解基本的要求;另外在讲佛教文化，人文景观时，其历史背景、包涵的寓意、文化内涵都要讲清说明。另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。当然，“幽默”要建立在“品位”上，列宁说过“幽默是一种优美的、健康的品质。”幽默应是有礼的、高雅的、不冒犯他人的健康的语言和表现。

4、旅游是一种社会群体活动，它涉及到社会生活的方方面面，包含“吃、住、行、游、购、娱”六大要素，而其活动的主体是人，我们业内常说，自己是“合法的人贩子”，常言说，“林子大了，什么鸟都在，世界大了，什么人都有。”旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员要有敏锐的观察能力，每带一个团队，就要迅速的观察团队人员的年龄结构、性别比例、身体状况等;很快的和游客进行沟通，从游客的言谈举止中判断出客人的文化层次、兴趣爱好，找到和游客相容的交汇点，以便找准自己导游服务的切入点，是自己能很快和游客融为一体，打成一片，是游客对自己有初步的好感。在旅游服务过程中，也要处处留心，在吃、住、行、游、购、娱各个环节上观察游客的情绪变化，并且要和游客进行积极的沟通，了解游客的心里状态，根据游客对人文景观、自然景观的不同喜好，在游览时间、游览顺序上，在讲解方式、讲解风格上做出相应的变化;根据游客的年龄层次、性别、兴趣爱好的不同适当的调整旅游的节奏、劳逸的强度，适度的进行娱乐活动。

5、导游工作内容繁多，一次团队旅游活动不是也不可能是一个导游来全部完成的，需要多方面的配合和支持。作为一个地方导游来说，景点导游、饭店、宾馆、司机等组成一个工作集体，来完成一次旅游活动。这就要求地陪导游必须要有良好的协作精神，良好的合作精神是组织好旅游活动，高质量的完成导游服务的前提，只有地陪、司机等各方密切协作，共同努力，旅游活动就会顺利和谐的进行，我们所做的各项旅游服务也会让旅游者获得物质上、精神上的享受，获得心里上的满足，从而赢得游客的信赖，为旅游业赢得信誉，最终为旅行社争取到忠诚的客户群体和为旅行社创造的利润。

从事导游工作几年来，最深的感受就是学海无崖，真正体会到了“书到用时方恨少”的尴尬。工作实践中越来越感觉到知识积累和经验积累的重要性。我深知“不积跬步，无以致千里，不积小流，无以成江海”，所以在20xx年的工作中，我将会更加努力的学习相关的知识和文化，努力总结20xx年工作的失误和不足，使自己在新的一年里有一个更大的提高，更好的完成旅行社和旅游局交给的游客接待任务，做到服务秀，利润化，游客满意化。

Shiyan is built and prospered by cars. It is not only the hometown ofDongfeng Motor, the automobile city known as "Oriental Detroit", but also amountain city, tourist city and ecological garden city surrounded by beautifulmountains and waters and attractive scenery in four seasons.

Shiyan has a long history and splendid culture. This is an importantbirthplace of the Chinese nation. In 1991, archaeologists excavated two completeskulls of Australopithecus in Quyuan River, Yunxian County, and named them"Yunxian people". Anthropologists believe that this discovery fills a gap in the"chain" of human development in Asia, and is listed as the first of the "top tenarchaeological discoveries in the world" at that time. Todays urban area wasnamed Shiyan in the Qing Dynasty because people dammed the Baier River and theZhihe river for irrigation. This is the birthplace of Taoism and "Wudangboxing". Wudang Taoism has a history of more than one thousand years. Wudangancient buildings have been listed in the world cultural heritage list by theUnited Nations.

Shiyan City, located in the northwest of Hubei Province, governs fivecounties, one city, two districts and one economic and Technological DevelopmentZone, namely Yun County, Yunxi County, Zhushan County, Zhuxi County, FangCounty, Zhangwan District, Maojian District, Danjiangkou City and Bailangeconomic and Technological Development Zone. Shiyan City is not only a car citybuilt, prospered and famous for cars, but also a mountain city and tourist citysurrounded by beautiful mountains and waters and charming scenery in fourseasons. It is the central city of the adjacent areas of Hubei, Henan, Sichuan,Shaanxi and Chongqing.

This is an important birthplace of the Chinese nation. In 1991,archaeologists excavated two complete skulls of Australopithecus in QuyuanRiver, Yunxian County, and named them "Yunxian people". Anthropologists believethat this discovery fills a gap in the "chain" of human development in Asia, andis listed as the first of the "top ten archaeological discoveries in the world"at that time. Shiyan City belongs to Jiao and Yong states in Shang and ZhouDynasties; Chu state in Warring States; Changli County in Hanzhong County in Qinand Han Dynasties; Xi county in Eastern Han and Wei dynasties; Yunxiang Countyin Wudang County in Tang and Song Dynasties; Yun county was established in YuanDynasty. Todays urban area was named Shiyan in the Qing Dynasty because peopledammed the Baier River and the Zhihe river for irrigation. In 1967, in order tobuild the second automobile factory (now Dongfeng Motor Company), the state setup the Shiyan office in Yunxian County. In December 1969, the State Councilapproved the establishment of Shiyan City (county-level city), and in 1973, itwas upgraded to a provincial city. In October 1994, the former Shiyan City andYunyang District merged to form a new Shiyan City. This is the birthplace ofTaoism and "Wudang boxing". Wudang Taoism has a history of more than onethousand years. Wudang ancient buildings have been listed in the world culturalheritage list by the United Nations.

There are abundant mineral resources, including more than 50 kinds ofproven mineral deposits, such as turquoise, gold, silver, stone coal, rareearth, iron, tin, vanadium, antimony, lead, zinc, marble, asbestos, barite,uranium, potassium, molybdenum and cobalt. The theoretical reserves of waterenergy resources are 5 million KW, of which 340 kW can be developed andutilized; Fangxian County is known as the "hometown of Yaner" in China for itsabundant tea and edible fungi and high quality products. There are many kinds ofmedicinal materials, producing more than 2700 kinds of medicinal materials.Among the 363 key varieties determined by the state, there are about 235 kindsof medicinal materials in our city, known as the "natural medicine bank"; Shiyanis a shining pearl on the golden tourism line of Three Gorges - Shennongjia -Wudang Mountain - Xian. There are 25 unique scenic spots in six categories allover the city. There are Wudang Mountain, the holy land of Taoism, Yunxian apeman site and dinosaur egg fossil group, Danjiangkou reservoir, the firstman-made lake in Asia, and the newly developed lake The present skeleton fossilsof ornithopods.

Shiyan is a tourist attraction. It is a bright pearl on the golden tourismline of "Three Gorges of the Yangtze River Shennongjia Gulongzhong WudangMountain Danjiangkou Reservoir ancient city Xian". There are Wudang Mountain, aTaoist Holy Land listed in the world cultural heritage list and awarded thetitle of 4A tourist area, Danjiangkou reservoir, known as Asias firstartificial lake, Yunxian ape man site, dinosaur egg fossil group and dinosauregg fossils Dinosaur skeleton fossil is a rare dinosaur hometown in the world.There are hot springs, waterfalls, Tianchi, canyons, caves, virgin forests andmodern automobile cities. Shiyan, a place with no severe cold in winter, nointense heat in summer, no strong wind in four seasons, beautiful mountains andpleasant scenery, is a treasure land of geomantic omen.

Shiyan is the source of South to north water diversion. Danjiangkoureservoir, located in Shiyan, is the water source area and water intake of theMiddle Route Project of South to north water diversion. The Middle Route Projectof South-to-North Water Diversion directly supplies water to Beijing, Tianjin,Hebei and Henan provinces, with an annual water diversion of 13 billion cubicmeters. The construction of the middle route of the south to North WaterDiversion Project will make Shiyan the "water capital of the world, Tianchi ofAsia" and bring new development opportunities to Shiyan.

Shiyan is an ecological barrier. Because of the intersection of Qinling andBashan mountains in Shiyan, it forms the geographical boundary of the climatebetween the north and the south of China. Therefore, Shiyan is an ecologicalregulator and the ecological heart of China.

精选导游实习报告模板

一片叶子属于一个季节，年轻的我们拥有绚丽的青春年华。谁说意气风发，我们年少轻狂，经受不住暴雨的洗礼?谁说象牙塔里的我们两耳不闻窗外事，一心只读圣贤书?走出校园，踏上社会，我们书写了一份满意的答卷……

刚开始进入社会时，进入导游这个角色时就知道导游很累，得吃苦，但是没有想多少，毅然决定去参加实习，因为只有实习了才能检验出我是否合适这个角色，才可以检验两年的学习是否真正学进脑子里……

带着这些渴望我进入了导游的前期培训。

刚开始的时候，真的很兴奋，什么都不知道，什么都想学。但是有一点是我们新导游必须要克服的那就是讲导游词时不要那么死板而是像在说话，刚开始 为了说好一遍导游词经常在底下说十遍不止，为的就是第二天在社里有个出色的表现。

但是虽然练了好多遍但是底下练得时候是一两个观众，到了社里就是十来个观 众而且都是什么都知道的导游所以有时会很紧张，讲的不好……

但是随着时间的前进，我们都少都有了些进步。慢慢的成长起来……

这样有半个多月吧，导游词都熟 练的说下来啦，紧接着就是实践理论的时候啦……

要想上车当导游，光会导游词还是不够的必须有实际操作能力，而这种能力也不是天生就有的，所以要锻炼。而这种锻炼方式就是跟团……

跟老导游的团，看他们是 如何实际操作的，如何和全陪，司机和客人沟通、协调的。开始跟团时感觉很轻松，因为只需要用眼睛看就行了，不用操太大的心。精选导游实习报告模板

其实在这次跟团当中我还有个最 重要的任务那就是认路，从小我的方向感就不强，因此当导游对于我来说是个巨大的挑战。可是既然我选择了，就会努力的做到最好。在学校我们可以随便说话，我 们可以不太需要为自己的话负责任，即使出了什么问题我们也只不过被同学老师师兄姐批评一顿，我们终究不太需要为自己的行为和语言负上太大的责任。

可是当你出来工作的时候，你就得为自己一言一语负上全部的责任，你不可以胡言乱语，你不可敷衍了事，因为可能就因为自己的一句含糊不清的话而导致客人或公司有什么 损失!我们在讲每一句话的时候都要清楚这句话的准确度，不能随口而出，我们必须为自己的话负上所有的责任，没有人会为你的错误负责人，你自己也不可能让他 人为自己承担责任!

这是我们学姐在跟团中给我说的，的确我们要学的还有很多。跟了五个团不仅领会这些话的含义还学会了每个景点该如何买票，该如何带客人进 入景区，按什么路线进行讲解，时间上的安排……

在与全陪接触时应该说什么不应该说什么……

真的学到了许多……

但是自己上团以后才发现之前跟团所学的只是导 游的皮毛而已，我还没学到里面的精华……

可以说跟团只是一个小小的开始……

接下来就是带团拉，这时就是独立带团啦，身边不会再有人帮忙啦，什么事都需要自己去解决，什么事都要亲力亲为。我的第一团印象非常的深刻，那是一个十二人 的团队，都是医生和护士，自从带了他们以后，我对医生和护士就特别的敏感，每次听说是医生和护士，心里难免咯噔一下……

这就是所谓的后遗症吧。虽然是十二 个人，但是他们的车是"房车"(就是那种卧铺车)场面相当壮观。由于我是第一独立带团，还是把握不好讲导游词的时间的安排，而且还有点紧张，在说的时候出 了点错，由于在车上边讲边指路，这个对于我来说好困难啊，因为外地司机不认路，一稍不留神就可能走过……

印象非常深，回想起来觉着自己好失败啊……

但是还 是顺利的带了下来……

回家后，总结了这次失败的原因就开始带第二个团了。第二个团是教师团，以往的导游最害怕带教师团，可是这一暑假我搜都觉着教师团很好 带，只要真心对他们，尊敬他们，他们那就会对你导游很好……精选导游实习报告模板

第二个团相对很好带，因为是a、b、c车，只要第一个车安排，我们后边的听令就可以啦。一路走 下来，带的相当顺利……

很开心认识了他们，而且和带他们的全陪成了好朋友，从中也学会啦，和全陪处理好关系，他也会在出事时帮你说话。

紧接着就是第三个， 第四个……

第十四个……

时光如梭，转眼间十月份工作即将结束，在公司领导的大力支持和各部门的紧密配合下，基本完成了这个月中各个阶段的工作目标和工作计划。项目交付以来，客服部始终贯穿着前期物业管理工作的要求，加强了部门内部管理工作，强化了物业服务水平。部门各项工作有了明显的提高和改善，员工工作的用心性和职责心得到大幅度提高。

本月份部门各项工作如下：

一、规范内部管理，增强员工职责心和主动性

自皇庭玺园客服部成立以来，客服人员的专业知识参差不一：对物业管理的概念较模糊、团队合作意识较薄弱、工作主动性和职责心不强。针对上述问题，本人制定了客服助理的具体职责和样板房管理规定，明确了部门日常工作的具体要求和标准。对其进行了物业管理基础的培训，并定期进行考核。加强与员工的沟通，了解员工的内心想法和要求，并针对不一样的人员采取不一样的方法激励员工的工作用心性。目前，部门员工已经从原先的被动、办事拖拉的转变为较主动的、用心的工作状态。

二、严抓客服人员的礼节礼貌，提高服务意识

客服部是服务中心与外界联系的窗口，客服人员的服务意识和服务素质直接影响着客服部的整体工作。这半年本人制定了较全面的物业管理礼节礼貌规范，每日上岗前部门员工对着装、礼仪进行自检、互检。加强客服员语言、礼节、沟通及处理问题的技巧培训，部门始终贯穿“热情、周到、微笑、细致”的服务思想，大幅度的提高了客服人员的服务意识和服务素质。

三、按照规定工作

圆满完成从施工阶段到开盘阶段的工作，我部门主要工作是协助开发商销售楼盘，严格按照开发商制定的日常接待流程进行操作。

十、密切配合各部门的其他工作

做到内外协调一致，并监管了服务中心员工宿舍的房屋租赁事宜。

五、工作计划要点

1、继续加强客服人员的整体服务水平和服务质量，根据前期物业管理不一样阶段制定相应的培训计划。

2、协助开发公司销售楼盘，着手准备前期物业管理的接管验收工作和入伙工作。

3、完善客服部制度和流程，部门基本实现制度化管理。

4、密切配合各部门的其他工作，完成上级领导交代的各项任务。

尽管本部门工作成绩在整体上显著提高，但仍存在一些问题：客服人员由于从事前期物业管理时光不长，整体的业务水平和专业素质偏低，在处理问题的技巧和方法不够成熟，应对突发事件的经验不足，在服务中的职业素养不是很高，接到问题后未及时进行跟进和反馈。为了进一步做好来年的工作，我部门全体员工将团结一致、齐心协力的去实现公司目标，为公司贡献一份绵薄之力。

亲爱的游客们：

Dear visitors:

大家好，我是阳光旅行社的导游，我姓罗，你们可以叫我小罗。很高兴能为您服务，希望您们旅行快乐。今天，我们要去美丽的颐和园游玩，它是被列入《世界名录》的皇家园林，但是在游玩的时候我给你们提几个要求：不要到处走动，以免掉队;不可以抽烟;不可以乱扔垃圾。

Hi, Im sunshine travel guide, my name is luo, you can call me xiao luo. Glad to be of service, I hope you happy journey. Today, were going to visit the beautiful Summer Palace, it was included in the list of the world "royal garden, but the pleasure when I gave you a few requirements: dont move around, lest left behind; Can not smoking; Cant litter.

现在我们就进了颐和园的大门，绕过大殿，就来到有名的长廊了。看，那绿漆的柱子，红漆的栏杆，多漂亮呀!这条长廊长七百多米，分成二百七十三间，每一间的横槛上都有五彩的画。几千幅画没有哪两幅是相同的。这么特别的景色，您一定没见过吧!

We are now into the door to the Summer Palace, around the hall, came to the famous long corridor. Look, the pillars of the green paint, red paint of the rail, how beautiful! This corridor of more than seven hundred meters long, divided into two hundred and seventy-three rooms, each of the cross on the sill have colorful pictures. No two thousands of painting picture is the same. Such a special scenery, you must have never seen!

走完长廊，我们就来到了万寿山脚下，抬头仰望就可以看见一座八角宝塔形的三层建筑耸立在半山腰上，屋顶上的琉璃瓦闪闪发光，那就是佛香阁了。下面一排排金碧辉煌的宫殿，就是排云殿了。

Walk the promenade, we came to the foot of longevity hill, look up you can see a three layer architecture of anise pyramid stand in the hillside, the glass tiles sparkling in the roof, that is the buddhist incense. The following rows of resplendent and magnificent palace, is the row of cloud temple.

我们现在登上了万寿山，颐和园的景色大半收在眼底。看前面那就是昆明湖了，昆明湖静得像一面镜子，绿得像一块碧玉，现在我们就去昆明湖细细游赏吧!

We are now on the longevity hill, the Summer Palace landscape most in view. Look at the front that is kunming lake, kunming lake quiet like a mirror, like a piece of green jade, now we will go to kunming lake finely touring!

看，昆明湖好大呀，它周围的堤岸也好长呀。我们现在要到昆明湖的小岛了。通向小岛的这座桥是有名的十七孔桥，这座桥有“三多”，一是桥洞多，二是狮子多，三是石柱多。看，这座桥的每根石柱上都雕刻着精美的小狮子。这么多的小狮子，姿态各异，没有哪两只是相同的，真是人间极品。

Look, kunming lake good big ah, bank or grow around it. We now have to go to kunming lake island. To the island of the bridge is famous, the marble seventeen-arch bridge which the bridge has "sanduo", it is a little tunnel, the second is the lion, the three pillars of is. Look, the bridge has in each pillar carved with beautiful little lion. So many little lion, different posture, no two are just the same, really juicy.

颐和园到处都有美丽的景色，说也说不尽，下面请你们细细游赏吧!一会儿在这里集合。

The Summer Palace is filled with the beauty of the scene, said also said not, below please be touring! Collection here in a minute.

White horse temple is located in the henan luoyang city east, 10 kilometers in the south-north luoyang city harmony door 1.5 kilometers to the west, called Jin Gangya temple, the so-called "Chinas first ancient temple", is the Buddhism was introduced into China after the first official temple. It was built in the eastern han dynasty emperor yongping eleven years (AD 68), it has a history of nearly 20xx years.

White horse temple original structure size is extremely magnificent, past dynasties and rebuilt several times, but because of the war, rise and fall several times, ancient architectural structures, the peoples government to preserve the famous cultural monuments, had repeatedly repair. Existing five major temple and four compound and wing. Prior to the gate, the gate is three arch side by side. Mountain gate, a pair of stone lions and a pair of stone horse, schism, inside the gate on both sides of things have taken the second monks tomb and zhu flange. Five major temple from south to north in turn as the great, big Buddha hall, male temple, temple and which the Lu Dian. Each hall has statues, many works for the yuan, Ming and qing period. Which the Lu Dian on the cool and refreshing, cool and refreshing for taken the teng, zhu flange translation of buddhist scriptures. Wing left and right sides is symmetrical. The whole building grand solemn, layout in neat formation. In addition, there are 40 many inscriptions, is valuable to study the history of the temple.

White horse temple sits, existing is a rectangular courtyard, covers an area of about 40000 square meters. Temple gate, square south have in recent years, newly built stone memorial arch, free life pond, stone bridge, the left and right sides of the green space. About relative two stone horse horse, size, and so the horse, gentle and harmless, this is two song dynasty stone carving horse, horse is excellent stone carving art. The white horse temple gate for the reconstruction of Ming dynasty, for a three arches, side by side on behalf of the three free door, Buddhism is called nie pan gate. Part name, certificate face carved over the doorway craftsmen are relics of the eastern han dynasty. Temple five layers existing hall, located on a straight axis, partial temple on both sides are symmetrical to each other. In the great hall, in the middle of woodcarving niches, niche stick around and more than 50 of golden dragon. Within the recess for the maitreya, namely "happy Buddha". He laughs, barefoot sit cross legged, vivid and interesting, was in stitches. Inside two side, four major Kings sitting majestically, is the patron saint of buddhist. Smiling Buddha (after the wei tuo days, Buddhism guardian deity, towering stands, shows the majesty of the dharma).

White horse temple east gate walk about 300 meters, there is a 13 layer JiYun tower, straight into the sky. JiYun tower was built in the five dynasties period, originally, when the invasion of nomads from song dynasty burned. Rulers of great years to rebuild the tower, has been 800 years of history.

White horse temple building grand scale, the present layout of jiajing rebuild, only great, big Buddha hall, male temple, temple four halls. The gate on both sides of things of gad Ye Ma and zhu flange second monks tomb. Backyard, in which the Lu Ge broken stone, engraved with the history of the white horse temple is an important historic sites, temple preaching tang by building (read bed), yuan inscriptions have high artistic value. Temple originally also unearthed jade carved maitreya Buddha, has been stolen to the United States. The inside of the temple of Buddha is mostly yuan substitute dry lacquer, especially the Buddha Ursa major, is the best of the luoyang existing statue. According to records, The Three Kingdoms wei is the white horse temple have big pomegranate, jingshi legend: "charming sweet pomegranate, a stone." Temple east there is a big jin at fifteen years (1175) to build JiYun tower.

大家走过一段石子路，就能到河边了。那里有—个茅草搭的水阁。穿过水阁，在河边两棵大树下有几只小船。

大家快上船。“船夫，麻烦帮我们解开绳子。送我们到‘鸟的天堂’行吗?”船夫很乐意帮助我们，船缓缓地动了。船夫划着船，大家可以坐在船上望四周的景致。

这里河面很宽，大家可以看见水上没有波浪。船很平静地在水面流动哦。三个船夫很有规律地在划水。前面的地方河面变窄了。我们可以看见一簇簇的绿叶伸到水面来。树叶真是绿得可爱。大家可以看见前面有一棵榕树，大家一定是一次看见这么大的榕树吧?

我们的船要靠近榕树了。我们可以看清这大树了。这棵树占地160多亩，枝干的数目不可计数，一部分的树枝垂到水面，从远处看，就像一棵大树躺在水上。现在正是枝叶繁茂的时节，树上已经结了小小的果子，而且有许多落下来了。这棵榕树好像在把它的全部生命力展览给我们看。那么多的绿叶，一簇堆在另一簇上面，都留一点缝隙。翠绿的颜色明亮地在我们的眼前闪耀，似乎每一片树叶上都有一个新的生命在颤动!

这里就是“鸟的天堂”鸟在树上做窝，我们不要捉它们。瞧，几只鸟在扑翅。

这里非常清静。起了一声鸟叫。我们把手一拍，我们便看见一只大鸟飞起来，接着是第二只，第三只。我们继续拍手。这个树林很热闹。到处都是鸟。大的，小的，花的，黑的，那只站在枝上叫，那只飞起来，那只在扑翅膀。

大家注意地看。这边有一只，那边漏了那只，看那只，那又有一只，大家的眼睛真是应接不暇。一只画眉飞了出来了，给大家的拍掌声一惊，又飞进树林，站在一根小枝上兴奋地唱着呢!它的歌声真好听。

今天我们就游览到这里，明天我们返回南宁，结束这次旅游。

Dear guests

Hello! Entrusted by the tourism and reception departments, I would like toextend a warm welcome to all the guests visiting Qufu, a famous city. I am veryglad to be accompanied by a tour guide. This is a good opportunity for us toenjoy and study together. Please leave your valuable comments after reading.

First of all, I would like to briefly introduce the history and culturalrelics of Qufu.

Qufu, a famous historical and cultural city, is the hometown of Confucius,a great thinker, educator, politician, literature arranger and sage of the worldin ancient China, the hometown of Mencius, the birthplace of Xuanyuan YellowEmperor, the ancestor of the Chinese nation, the capital of Yan Emperor, thehometown of Shang and Yin, and the capital of Lu. Four of the three emperors andfive emperors lived and worked here for more than 5000 years. There are abundanttreasures underground and numerous cultural relics on the ground. At present,there are 112 cultural relics, including UN protected units, 3 World CulturalHeritage sites, 4 national protected sites, 12 provincial protected sites, andothers protected at prefecture level.

The most important ones are "three Confucius, two temples and onemausoleum", "three mountains, two forests and one temple". Confucius Temple,Confucius Mansion and Confucius forest are commonly known as "three Confucius".There are temples dedicated to Zhou Gong, the sage of the Yuan Dynasty in China,and temples dedicated to Fusheng Yanhui, the first disciple of Confucius, whichare commonly known as "two temples"; Yiling is SHAOHAO mausoleum in Shouqiu, thebirthplace of Yellow Emperor; Sanshan; and Jiuxian mountain (also known asJiushan), the birthplace of Confucius. The second forest is: mengmulin, the bestmother to educate children in the world, lianggonglin, the burial place ofConfucius parents; "Yisi" is the place where Li Bai and Du Fu wrote poems,answered correctly and parted. The famous scholar Kong Shangren lived inseclusion in Shimen temple, the national garden.

Now lets look at the Confucius Temple.

Confucius Temple, also known as Zhisheng temple, is a place for offeringsacrifices to Confucius and his wife Qi Guan and 72 sages. Together with theForbidden City in Beijing and Chengde summer resort in Hebei, Confucius Templeis known as Chinas three major ancient architectural complexes. Experts saidfour words to Confucius Temple: the oldest, the most grand, the most completepreservation, and the most prominent Oriental architectural features. Twoproblems can be seen from the Confucius Temple: one is the great contribution ofConfucius to China and even the oriental culture; the other is that China hascraftsmen in history.

Confucius Temple was built in 478 BC, the year after Confucius died. In theformer residence of Confucius, three temples were built to display Confuciusclothes, cars, books and so on. The Confucius Temple was expanded by emperors ofall dynasties, including 15 major repairs, 31 medium repairs and hundreds ofminor repairs, reaching the present scale. The Confucius Temple imitates theimperial palace. It is divided into three layout, nine courtyards. It has 466houses and 54 gates and pavilions. It runs through a central axis from east towest. There are nearly one thousand steles, covering an area of 327.5 mu, whichis two Li and 150 meters long. The Confucius Temple we see now is the scale ofthe Hongzhi period of the Ming Dynasty. After liberation, the state allocatedfunds for maintenance and protection for many times. The first batch of nationalkey cultural relic protection units announced by China were listed as worldcultural heritage in December 1994, and became cultural relic units protected bythe United Nations. Confucius Temple has been built for a long time, has a largescale, and is completely preserved, which is rare in the world.

Shinto. "Wanren palace wall" before the ancient cypress vigorous thissection of the road is "Shinto". In front of important temples, there is aspecial way of respecting and understanding, which is called "Shinto".

Wanren palace wall. This gate is the South Gate of Ming City in Qufu, andit is also the first gate of Confucius Temple. It is hung with the fourcharacters of "Wanren palace wall", which was written by Emperor Qianlong ofQing Dynasty. It comes from Zi Gong, the proud disciple of Confucius. At themeeting of the state of Lu, it was proposed that Zigongs knowledge was broadand profound, which could be compared with Confucius. Zigong stood upimmediately and said, I dare not compare with my teacher Confucius. Humanknowledge is like a wall. My wall is only one Ren high, and my teachers wall isseveral Ren high. That is to say, my knowledge is equal to a shoulder high,clear at a glance, nothing profound; Confucius knowledge is several times asmuch as mine, after detailed research, comprehensive discussion, we canunderstand all of him, after entering the door, we can see the beauty of thetemple, you cant see it outside the door. In order to describe Confuciusprofound knowledge, later generations changed from the masters wall to "hundredRen" and "thousand Ren" to the emperor of Ming Dynasty who granted Confucius thetitle of "civil servant in the world, imperial teacher of all dynasties", andpraised Confucius knowledge as "ten thousand Ren". Looking up, we cant see thetop. It also said that the wall was very solid. These four words were originallywritten by the imperial envoy of Ming Dynasty. In order to show that he attachedgreat importance to Confucius, Qianlong replaced his imperial pen with hispersonal letter "Wanren palace wall".

Jin Sheng Yu Zhen Fang. This workshop was built in Ming Dynasty to expressConfucius exquisite and perfect knowledge, just like the whole process ofplaying music, which is complete from beginning to end. Ancient music beginswith the ringing of a bell, which starts with the sound of "the beginning oforder" and ends with the striking of a chime. The sound of "jade vibration" isthe sound of the falling of the chime, which is called "the end of order".Praising Confucius knowledge is a great achievement of the sages and sages, soit is called "the sound of gold and the sound of jade vibration". The sound of"golden sound" is the sound of the bell, which starts with the sound of "jadevibration" and ends with the sound of the chime. This is also the source of theidiom "start and finish". "Jin Sheng Yu Zhen" was written by Hu zuanzong, agreat calligrapher in Ming Dynasty.

"Two cypresses bear one hole". There is an ancient cypress in the East andwest of the single hole stone arch bridge passing yuzhenfang, so it is called"two cypresses bear one hole". This bridge is called "Panshui bridge", which isconnected with the water in the pan pool beside the palace, so it is called "panwater". In the past, when I read the book of Confucius and Mencius, I wasadmitted to higher education, which is called "entering hope". Officials hope tobe promoted, do business, hope to get rich, and live a prosperous life.

Dismount monument. Outside the temple wall, there are two stone tablets,the Xiama tablet and Xiajiao tablet, which were set up in 1191 ad. The stele inthe West had been destroyed, and the stele in the East said, "officials andpeople wait to get off here.". In the past, civil and military officials andcommon people passed by, dismounted and walked on foot to show respect forConfucius and Confucius Temple.

Lattice star gate. It was built in the Ming Dynasty and rebuilt in 1754 ad.it was made of wood instead of iron and stone. "Lingxingmen" was written byEmperor Qianlong. It is said that there are twenty-eight constellations in thesky. Among them, there is a star in charge of culture called "Lingxing", alsoknown as "Wenqu star" and "tianzhenxing". It connects Confucius with the star incharge of culture in the sky and says that he is the highest in culture. Forexample, in the past, when worshiping heaven, we should first worship "Wenqustar". There is a saying that respecting Confucius is like respectingheaven.

Taihe Yuanqi square. This workshop was built in 1544 A.D. in the MingDynasty. It highly praises Confuciuss idea that "the space universe can nurtureall things.". "The harmony of heaven and earth, the harmony of the four sides,the harmony of yin and Yang" is the most basic thing, the harmony of theuniverse and the vitality of the human world. "Taihe Yuanqi" is written by ZengMian, governor of Shandong Province.

The most holy temple. The "Zhisheng Temple Square" built in the MingDynasty is made of white marble, decorated with flame jewels.

The world of moral Mou, the road crown ancient and modern. The East andwest of the Taoist temple are lined with a very strange memorial archway.Surrounded by wooden corner edges, there are a thousand heads and ten thousandcontinuations. There are eight monsters under it, which are called "Heavendragon and God lion". It is said that it is dignified and inspired, which candrive away evil and uphold justice. In the eastern memorial archway, it waswritten: "demou heaven and earth", saying that the benefits of Confucius ideasto human beings are as high as heaven and earth, and the merits and virtues canbe compared with heaven and earth. The memorial archway in the West reads"Daoguan ancient and modern", praising Confucius thoughts and methods, whichare the highest in the world.

Holy time gate. The three gates are parallel, the four platforms are thesame as above, and the central Panlong. The name of this gate comes fromMencius. For the four ancient sages, Boyi, Yiyin, liuxiahui and Confucius,Mencius summed up the Four Saints holy deeds into four sentences: Boyi is thesage of the Qing Dynasty, Yiyin is the sage of the appointed, liuxiahui is thesage of the sum, and Confucius is the sage of the time. "Shengshi" highlypraises Confucius thought, advocates enduring, and is a sage suitable for thetimes. When the emperor came to Qufu to court Confucius, he had to kneel downthree times and knock nine times, and walk through the gate of holy time. WhenYan Shenggong was born, he opened the gate of holy time. All go fast, the gateis high.

Lets have a quick look at the gate. That is to say, Confucius knowledgeof "Five Classics and four books" means that those who learn first have culturefirst, and those who learn first have knowledge first. They compete to learn,and it is a pleasure to see first and read first.

Look up at the door. It was named after Yan Huis praise of Confucius. YanHui said that the teachers way is to raise the top and drill the bottom. PraiseConfucius for his lack of knowledge, which is called "Mi Gao". It is difficultto understand classical Chinese, which is called "Mi Jian". Gao is notunattainable, but can be learned through hard work. Yan Hui said, "the masterfollowed the rules and was good at attracting people. He learned from me inwriting and said that I was polite." My teacher is good at persuasion, teachingme culture and courtesy.

Han stone man. In the pavilion of yanggaomenli, there are two Han stonepeople with high historical value. One is the "Pavilion leader" (a localofficial of Han Dynasty), and the other is the pawn of the palace gate. They areall guards in front of the tomb of the king of Lu. The stone man is valued bythe ancient scholars of epigraphy, which is of great value to the study of HanDynasty clothing and writing.

Jinshui bridge, this bridge, with the same name as the bridge in front ofthe Forbidden City, is also called Jinshui bridge, also known as Bishui bridge,with three holes arranged in a row and green water rippling.

Hongdaomen. Crossing jinshuiqiao is the "hongdaomen" appointed by theemperor of Ming Dynasty, which means "people can promote Taoism, not Taoism" inthe Analects of Confucius. Confucius is an ordinary literati, why become asaint? Praise Confucius summed up the experience of sages, especially carryforward the Yao, Shun, Yu Tang, civil and military Zhou Gongs way. "To say thatpeople can command and create everything is to praise peoples subjectiveinitiative." There are two stone tablets under the Hongdao gate. The four edgedstone tablet in the East is the "history of Qufu", which records the history ofQufus evolution. It was established in the Yuan Dynasty and has high historicalvalue. In the west is the "epitaph of Mr. Chushi", which has high calligraphyvalue.

Big middle gate. Dazhongmen is the gate of Confucius Temple in SongDynasty. It is called "Zhonghe gate", which means that problems can be solvedeasily with Confucius thoughts. In the Ming Dynasty, the temple was renamed as"the great gate of the middle", praising Confucius knowledge as a collection ofhuman knowledge. In the middle, it means "the right way of the world in themiddle, the theorem of the world in the middle". Those who leave the middle arenot the right way, but the evil way. That is to say, no left, no right, fair andjust, forward is the mean. There are two turrets at the East and West ends ofDazhong gate, which are used to guard the Confucius Temple.

Tongwenmen, four famous brands, Confucian temple. There are four monumentsin the middle gate. The tablet of Hongzhi in the west of the Ming Dynasty talksabout the ethics of the cardinal principles. On the right side of the Hongzhimonument is the "Confucian temple map" drawn by Li Dongyang, a talented man ofthe Ming Dynasty in Changsha, Hunan Province, which is of high value.

Chenghua stele was erected by Zhu Jianshen, the emperor of Chenghua in MingDynasty. There are two situations that have attracted the attention ofcelebrities of all ages. First, Chenghua tablets regular script is wellwritten, standardized, exquisite and attractive; The second is the highestevaluation of Confucius. Emperors of all dynasties have commented on Confucius.The highest evaluation is emperor Chenghua. He compares Confucius ideas andmethods to eating, dressing and spending money. One day is inseparable fromthem. With Confucius principles and methods, one can make the best use of onestalents, materials and land. Otherwise, it will be a mess. It is said that ifthere is Confucius way, there will be a world. If there is no Confucius way,there will be no world. If there is anti Confucius way, there will be no world.Such as the inscription said: "I only have Confuciuss way, the world can not bewithout Yan, there is Confuciuss way, then the principle of justice and ethics,everything has its own place..., Confuciuss way in the world, such as cloth SuShu, peoples livelihood daily use can not be short of,... Born Confuciusvertical for the holy, lifes safety, benevolence and righteousness in theright, the rise of the teachers way, from travel 3000, to the holy is thenext."

Tongwenmen. The meaning of the word "human heart" is the same as that ofthe text. That is to say, only with concerted efforts and unity can we do a goodjob; the writing should be unified, only with unified writing can we record theexperience of historical communication, and random writing will lead toconfusion. Tongwen gate is an important barrier in front of Kuiwen Pavilion.

Kuiwen Pavilion, originally a library, is a place for collecting booksgranted by the emperor. It was built in the second year of emperor Tianxi ofSong Dynasty (A.D. 1018), and was changed into "kuiwenge" when Jin Zhangzongrebuilt it. This unique and majestic building is entirely of wood structure,which is an isolated example in the construction of China building. Afterseveral earthquakes, kuiwenge was not destroyed. In the earthquake of Kangxi 5years in Qing Dynasty, "nine out of ten houses fell, one out of ten remained,and kuiwenge remained motionless.". Li Dongyang, the Minister of the Ministry ofofficial in Ming Dynasty, wrote "kuiwenge Fu", praising the architecturalresearch value of kuiwenge. Its the stele at the east end of the corridor.

In front of the pavilion, the eastern and Western courtyards are called"zhaisu", which is a place for worshippers to fast and bathe. Dongyuan is theresidence of Yan Shenggong, where Kangxi and Qianlong spent their time to wash.The West courtyard is the shelter of the sacrificial staff. Kong zhaoxun, theseventy-one generation grandson of Confucius, inlaid more than 130 steles in thetemple for worshiping Confucius in the song, yuan, Ming and Qing Dynasties onthe wall of the courtyard, so xizhaisu is also known as the stele courtyard.

Thirteen stele pavilions. This is the sixth courtyard of the ConfuciusTemple. There are 55 steles in the pavilion, which were erected in Tang, song,Jin, yuan, Ming and Qing Dynasties. The contents of the steles are the emperors,Imperial Envoys worship of Confucius, the posthumous title and evaluation ofConfucius. The records of the previous construction of the Confucius Temple arewritten in Han, Manchu, Mongolian and basiba languages. Eight in the South andfive in the north, so it is called thirteen stele pavilions. Because they areall steles approved by the emperor, they are also called imperial stelepavilions. The third and sixth pavilions in the front row from the East werebuilt in the Jin Dynasty and are rare buildings in China. All the steles arecalled "imperial steles". "Mian" is the mascot. It is said that the Dragon Kinghas nine sons, and it is the eighth son. It loves "Wen" and is good at carryingheavy loads. The stone tablet has heavy characters, which is suitable for itscharacteristics. The image should be the dragon head, turtle body, Eagle leg andsnake tail.

From the east to the north, the third Pavilion is a monument erected byEmperor Kangxi. Beijing Xishan stone by the Grand Canal, economic South andtransported here. Experts calculate that the monument weighs 130000 Jin. It wassplashed with water and frozen along the way from Jining. Sometimes it came overon the ice and only went to the land of lying cattle one day. Qufu originallyhad good stones, which should be transported from Beijing to show the emperorsattention to Confucius. There are two steles in the southeast and southwest ofthe courtyard, all of which are the records of the princes and ministers whobuilt temples and worshipped Confucius. The calligraphy value is very high.

There is one gate in the East and one in the west, Yucui gate in the Eastand Guande gate in the West. Commonly known as Donghuamen, xihuamen.

From here, the Confucius Temple is divided into three routes. The fivegates are Dacheng gate, Jinsheng gate on the left, Yuzhen gate on the right,Qisheng gate on the West and Chengsheng gate on the East. The architecturalstructure of dachengmen is "intertwined, intriguing". The center is inserted as"hook center", and the top of the left and right four corners is "bucket angle".The three characters of dachengmen were written by Emperor Yongzheng. PraiseConfucius is a collection of sages and sages, reached the supreme realm.

The first teacher planted juniper by hand. The tall and vigorous cypresstree on the left of Dacheng gate was planted by Confucius. According to records:Confucius cut three cypress trees here. In the second year of Jin Zhenyou (A.D.1214), they were destroyed by fire. The trees withered and sprouted newbranches. There were "three withers and three glories", and there was a sayingthat "cypress trees were flourishing every day.". During the Wanli period of theMing Dynasty, Yang Guangxun, a gifted scholar, wrote five characters: "the firstteacher planted cypress by hand.".

Two long corridors. On both sides of the two equal rows of houses, a totalof 80, known as the "East and West veranda", is dedicated to 72 sages. Confuciusis known as a disciple of three thousand, 72 people who are proficient in sixarts, literature and martial arts, worshipped in the East and West. All theemperors of the past dynasties were entitled to the sages. Such as DongZhongshu, Han Yu, Wang Mingyang, Zhuge Liang, Kou Zhun, Yue Fei and so on. Bythe time of the Republic of China, there were 156. The last sage is Mr. LiangQichao. The original statues and tablets were changed to wooden tablets.Dongxiwu now displays a collection of Zhonggui stone carvings before the SongDynasty. The most precious national treasures of Zhou gongxunzi and batpracticing medicine are 22 stone inscriptions of Han and Wei dynasties. The"ritual stele", "Yiying stele", "Shichen stele", "Zhang Menglong stele" and "MiFu stele" with extremely high calligraphy value are rare treasures. There aremore than 100 pieces of "Han Dynasty stone carvings" on display in Xiwu. Theyare all well-known art treasures and precious materials for the study of Han,Wei and other historical and social life. There are 584 stone inscriptions ondisplay at the north end of the East veranda, which are the yuhonglou sutraswritten by Kong Jisu, the 69 generation grandson of Confucius.

Apricot altar. It was built in memory of Confucius lecture. Confucius wasteaching to his disciples on the platform under the big apricot tree. In 1018A.D. of Song Dynasty, Confucius had 45 generations

"朝辞白帝彩云间，千里江陵一日还。两岸猿声啼不住，轻舟已过万重山"。这是人人皆知的《早发白帝城》。这首诗描写的就是美丽的三峡风光。

让我们一起踏着这古诗的风韵，一起亲近这大自然，去看看风光秀丽的三峡吧!

三峡是瞿塘峡、巫峡和西陵峡的总称。在长江上游重庆奉节和湖北宜昌之间。三峡风光，美不胜收，雄奇险拔、清幽秀丽。这真是让人陶醉于其中呀!三峡的山，连绵不断、遮天蔽日;三峡的水，水涨湍急，交通阻断。春冬之时，水退潭清，风景秀丽;秋天之时，水枯气寒，猿鸣凄凉。山水的秀美，渔歌的悲凉，猿鸟的哀啭，无不反映出祖国山河的壮美!

现在就让我们走进三峡，用我们的心灵来感受祖国山河之美吧!

尊敬的__旅行社领导：您好!

4月11日我们一行12人参加__旅游的德法意瑞+新天鹅堡11日之旅，虽然已经结束，但在我们每个旅客心里都留下了许多美好的回忆。这次愉快的境外旅游，我们要特别感谢欧洲之旅的领队——__，在整个旅游过程中，他以“真诚、热情、周到、细致”的优质服务给旅客留下深刻而美好的印象。

他思路清晰，业务娴熟，操作规范，工作责任性强，在整个快乐的旅游过程中，他没有忘记时刻提醒旅客的注意安全，不厌其烦地强调在异国游玩时的防盗意识，在他的友情提示下，我们团队在整个行程中二次贴身碰到小偷，由于大家都有防范意识，互相照看，互相提醒，我们的游客很幸运二次躲过此劫，有惊无险，整个旅途由于他的努力负责，在这方面没有留下任何遗憾。

在旅途中他全程陪同旅客，以“急客户所急，想客户所想”的高度的责任感和敬业精神，积极为旅客提供方便，当旅客语言沟通上碰到困难时，他会在第一时间在你身边当翻译，特别对晕车身体不舒服的旅客给予更多的关爱和帮助，他把自己的颈垫全程给了晕车的旅客使用而累着自己，让旅客倍感温暖，心存感恩。他把“真诚和热情”溶于服务的质和量中，把“敬爱、爱岗、敬业”化为一种服务精神，渗透到旅游过程的每一个方面。他工作主动，态度热情，服务周到，注重细节，与旅客的亲和力也很强，整个行程安排合理，体现较高的专业水准和综合业务能力，深受大家的信任和赞扬。我们至今忘记不了领队在大巴上对欧洲历史、人文、风俗滔滔不绝的讲述，从而让我们更多了解欧洲的历史;忘不了每到一个旅游景点他仔细讲述的注意事项和旅游攻略;由于春季欧洲早晚温差很大，每当当天行程结束后，他会预告第二天当地的天气和气温情况，建议旅客该穿什么样的衣服比较适合，由于他服务到位，让我们很享受这次旅行。特别对行程中碰到的二个意外小插曲，他都处理的非常让旅客满意，例1)我们在观看新天鹅堡外景时，有5个人因太投入拍照而忘了看表，当我们感到已超过了参观预约时间几分钟，那时我们很沮丧，难得来一次欧洲旅游，我们多么想参观一下新天鹅堡啊，当我们打电话给他时，我们也很清楚是在给领队__出难题，虽不抱什么希望，但还是想争取机会试一试，照理他完全有理由拒绝旅客要求，但他没有责怪我们，而是用积极的态度跑上跑下与博物馆工作人员联系，取得他们的谅解，来满足旅客的参观要求，这让我们非常感动，因为他对旅客没有任何的抱怨，这让我们更感到非常内疚和自责。2)在意大利行程结束最后要出关时，我的同事在办理退税时护照和机票一块儿不见了，我同事急得快要“疯”了，领队是一个非常细心的人，每到行程的关键节点上，他总是很用心地关注着每个游客，当他知道我同事护照和机票遗失后，他非常冷静，不是责怪而是安慰，让她冷静回想刚才在办理手续时的情景中，他很快想到去找刚才在她后面办理的旅客，不出所料，真的被后面办理的旅客误拿了，虽说有惊无险，但我们非常感谢他。他是一个综合素质高又非常称职的优秀资深领队，他在整个旅游服务中，以“热情、严谨、诚信、优质”，为贵公司树立了良好的企业形象，同时也让我们深深感受到了__旅游的企业文化，此次旅游我们很满意，这将是我们人生中一次难忘而又珍贵的旅行经历。在此，向领队__真诚的付出表示衷心的感谢。下次出行我们还会选择__旅游，希望__旅游越办越好!

__X、

____年__月__日

Today, my parents took me to Xiaoling scenic spot. Xiaoling of Ming Dynastyis the mausoleum of Emperor Zhu Yuanzhang of Ming Dynasty. Here is not onlybeautiful scenery, but also some historical knowledge, so every holiday, willgather many tourists.

Entering the gate of Ming Xiaoling Mausoleum, the first thing that comes tomind is 2 sacred Dao. One is the stone road of the East and the west, and theother is 615 meters long. In the order of the road, six stone animals are lions,tiers, camels, elephants, Kirin and horses. The other is the Weng Chong Road,the Shinto road in the north and south direction, 250 meters long, two pairs ofWen _ and two pairs of Wen Chen on the pillar. The top of the column iscylindrical, and its body is carved with dragon patterns. The dignified anddignified generals are the loyal guardians of the mausoleum. Shinto is flankedby lush towering trees, each tree has a red canna. Twigs and leaves of the treetwists and turns into a Green Avenue.

At the Xiaoling Museum of the Ming Dynasty, I visited some unearthedcultural relics of the Ming Dynasty, including jades and ceramics. I also knewthat there were 16 emperors in the Ming Dynasty, three of whom had theircapitals in Nanjing for 53 years.

A stone turtle carries a large stone tablet on its back, which is engravedwith "Zhilong Tang and Song Dynasties". This is the famous tablet hall. This isEmperor Kangxis praise for Zhu Yuanzhangs ruling the country more than that ofTang and Song dynasties. On both sides of the times are the imperial steles ofEmperor Qianlongs physical skills.

The hall of enjoyment is one of the main buildings in Xiaoling Mausoleum ofMing Dynasty, which is used to worship Zhu Yuanzhang, Empress and concubines.There are three floors, and there are stone dragons in four corners of eachfloor.

On the way home, the beautiful scenery of Ming Xiaoling isunforgettable.

各位游客，大家好!热忱欢迎大家来抗日山风景区参观游览。

抗日山原名马鞍山，位于赣榆县西部苏、鲁两省交界处，素有“中国抗日第一山”之美誉。1941—1944年间，八路军一一五师教导二旅，以及滨海军区的广大军民曾四次兴工为死难烈士树碑建塔，抗日山由此而得名。

抗日山风景区占地20xx多亩，有大小景点20余处，主体景观抗日山烈士陵园占地360多亩，依山而建，分为八个坡段，363级台阶，由抗日烈士纪念塔、纪念堂、纪念碑、碑廊、国防园、盆景园、集会广场、马鞍石、景观亭、神龟泉等景点组成。抗日山烈士陵园是我国建园最早、规模最大以“抗日”命名的烈士陵园，它是在抗日战争最艰难的岁月里，由滨海区军民一边打仗一边修建的，这在全国是独一无二的;陵园内安葬的烈士既有八路军将士，又有新四军将士;陵园内既有国内革命烈士的墓碑，又有国际友人纪念碑;纪念馆里既有中共抗日将领事迹的展示，又有国民党爱国将领英勇抗日的事迹介绍。

1982年以来，景区先后被评为“全国重点烈士纪念建筑物保护单位”，“全国青少年教育基地”，“全国爱国主义教育示范基地”等，还被国家旅游局列入全国十二大红色旅游景区之一的“苏鲁皖红色旅游景区”，纳入全国30条“红色旅游精品线路”，20xx年被国家旅游局评定为国家AAAA级旅游景区，成为苏北鲁南地区重要的红色旅游胜地。

现在我们来到了陵园的第一坡段——集会广场。新中国成立后，党和政府多次对景区进行修整和扩建，仅20xx年至20xx年就一次性增加投资20xx多万元，新建了景区大门、水上乐园、曲桥亭榭、集会广场、碑廊、管理大楼和两处停车场，改建了革命烈士墓、烈士纪念馆、纪念堂，完成了水、电、通讯、音响等配套设施，增加绿化面积近10万平方米，使景区旅游环境和游客接待条件得到进一步改观。如今的抗日山风景区，已是亭塔耸峙，碑碣林立，松柏常青，花木峥嵘，一个以抗日烈士陵园为主体，以休闲旅游为内涵，集人文景观、自然景观、革命传统教育、旅游休闲于一体，山水环绕，植被茂密，景色优美，风光独特的风景区以其独特的魅力每年吸引着来自全国各地的50多万游客前来观光游览，成为远近闻名的红色旅游胜地。一幅“山上人文景观，山坡绿树果园，山下娱乐休闲”的壮丽画卷正在向世人缓缓展开。

抗日山烈士陵园始建于1941年7月，第一座纪念建筑物，抗日烈士纪念塔于1942年7月落成。目前，陵园墓区中有751座烈士墓，安葬着800余位烈士的忠骨，塔碑上铭刻着3576位烈士的英名。每年清明节期间，苏北、鲁南等地数十万群众前来陵园，瞻仰先烈，凭吊忠魂，一些大型集会、纪念活动等，就是在这片广场上进行的。

呈现在我们面前的碑廊，总长60米，建筑面积1300多平方米，碑廊建筑高度13米，共立200多块碑。碑上所刻内容来自于两方面：一是自建园以来各级领导和社会各界人士为陵园题写的字词诗，二是请国家、省、市领导同志为建园60周年纪念活动题写的字词诗等。

我们面前的就是小沙东海战烈士冢，两边分别是陈毅与陈士榘的题词——“浩气长存”、“英灵千秋”，背面是当年滨海军区政治部撰写的《纪念小沙东海战烈士文》。