电商运营英语自我介绍(汇编20篇)

Hello everyone， my name is Lee。 This is really a great honor to have this opportunity， and I believe I can make good performance today。 Now I will introduce myself briefly。 I am 20 years old，born in Guangdong province， south of China， and I am a senior student at Guangdong University。 My major is English。 And I will receive my bachelor degree after my graduation in June。

In the past four years， I spent most of my time on study。 I passed CET4 and CET6 with a ease and acquired basic theoretical and practical knowledge of Language。 Besides， I have attended several Speech petition held in Beijing， which really showed our professional advantages。 I have taken a tour to some big factories and panies， through which I got a deep understanding of English for application。

Compared to developed countries， unfortunately， although we have made extraordinary progress since 1998， our packaging industry is still underdeveloped， messy and unstable， and the situation of employees in the field is awkward。 But I have full confidence in its bright future if only our economy can be kept at the growth pace still。 I guess you may be interested in why I choose this job。 I would like to tell you that this job is one of my lifelong goals。

If I can work here，I will work hard。 As to my character， I cannot describe it well， but I know I am optimistic and confident。 Sometimes I prefer to stay alone， reading and listening to the music， but I am not lonely， for I like to chat with my classmates about almost everything。 My favorite pastime is to play volleyball， to play cards or to surf online。 From life at university， I learn how to balance study and entertainment。 By the way， I was an actor in our amazing drama club。 I have a few glorious memories on stage。

职责

对接商品，微淘，微博，公众号管理;

负责各平台内容编辑、发布、维护、互动等日常运营管理，提高影响力和关注度;

负责建立与外部各渠道的良好关系，整合各渠道资源;

跟踪推广效果，分析数据并反馈，总结经验，建立有效运营手段提示用户活跃度，增加粉丝量;

利用社会化新媒体沟通方式，如：微博、论坛、微信等进行社会化营销，获取用户资源，创造口碑;

协助部门负责人策划互联网以及移动互联网推广方案;

捕捉网络热点事件及话题，制定符合行业的运营推广传播方案。

其它主管交办事项。

任职资格

1年以上新媒体(微淘，微博，公众号)运营相关经验;

有线上活动运营成功案例优先;

良好的学习能力、理解能力和跨部门的横向沟通能力，逻辑性、抗压性强、能适应快节奏的日常工作;

有较好的责任性和主动性;

细致耐心、诚信，敬业，富有团队协作精神，较好的执行力;

较强的风险控制意识和分析能力;

熟悉操作办公软件(Word/Excel等)，能熟练使用Photoshop CS软件优先考虑。

I have a one brother and one sister . Everyone Loves us . But they often compare my brother and sister with me . This makes me angry . I don t want to be like my brother and sister . I only want to be myself .

I like skipping , But good at skipping .

I m friendly . If you need help , please come to me . I ll help you . I hope we can be good friends.

你好，我的英文名字是Janice，我的中文名字是付小童。我10岁了，我住在广州吉南花苑。

我有一个哥哥和一个妹妹。每个人都喜欢我们。但是他们经常把我的兄弟姐妹和我比较。这让我很生气。我不想和我的兄弟姐妹一样。我只想做我自己。

我喜欢蹦蹦跳跳，但很擅长跳。

我很友好。如果你需要帮助，请到我这里来。我会帮你的。我希望我们能成为好朋友。

英语师范生实习报告

一、课前准备要充分

充分的课前准备是上好课的前提。因此，做好课前准备在教师的日常教学工作中占有很重要的地位。所以本人坚持每堂课上课之前分析教材、确定教学目标、设计教学过程、撰写教案等，在传授新内容时还有必要准备一些教具，方便教学，并且可以吸引注意力，引发学生的学习兴趣。只有自己熟悉了课本，对课堂教学的目标就更为清晰、流程更加了然于心，对课堂教学中必需的教具、学具的运用更加恰当，才能上课不慌不忙、有逻辑顺序的带领学生思考。课前的准备，不仅仅是老师的任务，更是学生的义务，如预习教材、准备练习本、学具等。并且认真做好课前准备，使学生明确学习新课程前，自己应该做什么，怎么做；坚持不懈地做好课前准备，学生就会形成学习“定势”，由被动的进行课前准备转变为主动进行，这也形成一种良好的自主学习习惯。

二、课堂教育有点难

老师的生命就体现在上课的40分钟里，要在这短短的时间里，使师生的合作学习得到有价值的引领，很多人还在摸索探究的过程中，我也当然。我在大学里修的都是英语教育，第一次代小学数学，对我而言，是个极具挑战的活。虽然整个英语思维和数学思维大不相同，但是我还是抱着尝试的态度迎面上了。刚开始的一个月，是我最难熬的日子，我用着我自以为的上课模式上着课，用我最常用的口头表达习惯来向学生解释书上的数学名词，用我愉悦的心情来带动学生学习，然而这带来的第一单元的数学考试竟然有17个学生成绩不及格，有两个同学考试得5分，这无疑带给我一次沉重的打击。看着成绩单，我无比伤心，暗自落泪，是我自己学习得不够，使用了一些不恰当的方法，我在误人子弟，我想放弃了。幸好，身边的老师和父母都鼓励我，然而我心里的那股倔强也让我重新站上了讲台。此后，我每每上新课之前，都会认真吃透教本，上网查阅各种资料、视频来进行学习，也经常向其他老师取经。

就在4月13日这个时候学校也组织了一年一次的“教研节”， 以“传承教研文化，打造精品学科”为主题，旨在以教研节为平台，进一步抓好常规课研究，规范教师教学行为，打造教学品牌，强化教师素质，促进教师专业成长。经过此次比赛，观看优秀教师的讲课，我对教学也有了更深一层的理解，找到了一些课堂教学的基本思路，并把一些情景妙用、课堂过渡、讲解重难点的方法给记录下来，便于以后学习。

经过一番学习，我知道了，课堂教育不仅是老师的舞台，更要让学生秀出真正的自己；在数学的教学过程中，最好以生活实例为主，课本为辅，让学生学以致用；要懂得控制自己的情绪，在该放松的时候放松，在该严谨的时候严谨，不能抑制学生的活泼，但要学会严肃的对待问题；点人回答问题要尽量照顾中、差学生，较难的问题留给成绩较好的同学解决；当上课有人开小差时，只用走到他的桌前敲一敲，这样既提醒了那位同学，也没有中断我的讲课……通过注意了细节问题后，孩子们接受了我的教学方式，有了更好的互动，使之学到了更多的知识，数学成绩跟之前比较也有了进步，我为此感到非常欣慰。

三、 课后也有忙不完的事

“下课时间到了，老师你们辛苦了！”随着下课铃声，我依依不舍的离开教室。回到办公室继续我的工作，例如做好课后总结、批改学生作业、准备下节课内容等事情。通过批改作业可以知道学生学习的情况，做好记载，便于下节课再补充讲解。

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1. 【渠道运营管理】：统筹OTA渠道运营，把握政策规则，制定营销策略，完成机票销售任务指标；

2. 【外部业务管理】：统筹平台渠道、航空公司、供应商的业务往来，建立友好合作关系，促成合作；

3. 【内部工作管理】：

①政策研究运用，收集平台政策，投放，比价，争取特殊政策及价格，提高竞争优势；

②推动系统优化，准确收集需求，出票、政策等系统的测试，与技术沟通优化使用场景；

③日常工作指导，制定业务标准，监控订单数据，出票、退改签、政策投放等有序执行；

4.【部门人员管理】：负责出票、退改、政策、客服团队管理；制定考核方案，提高部门人效；

5. 【其他】强化业务培训，提升团队工作效率，完成公司或上级领导交付的其他工作任务。

Introduce Myself

My name is Yang Xinxin. My English name is Mary. I’学生的) colour is green. My favourite number is six. My favourite day is Sunday. My favourite pet is a dog.

I like English,Chisene and maths. I like to eat chichen, eggs, hot dogs, and sandwiches.I don’t like meat and chocolates. I like coke and milk. I don’t like tea. I like swimming, reading, taking a trip and watching TV..

自我介绍

我的名字叫杨欣欣，我的英文名字是玛丽。我是一名小学生。最喜欢的颜色是绿色，最喜欢的数字是六，最喜欢的日子是星期六，最喜欢的宠物是小狗。

我喜欢学习英语、语文和数学。我喜欢吃鸡肉、鸡蛋、热狗和三明治，但是不喜欢吃肉和巧克力。我喜欢喝可乐和牛奶，但是不喜欢喝茶。我喜欢游泳、看书、旅行和看电视。

Hello， my name is Lee。 I am 10 years old。 Now I am studying in Changan Primary School。 I am in Grade 3， Class4。

I live in Shanghai。 There are 3 members in my family—father， mother and me。 My father is a worker but my mother is working in ICBC。 I love both of them。

In my spare time， I like paly puter games， and my favorite colour is red。 Also I love football very much， such as FC Bayern 。

I hope I can learn English well， because I think it is very important。 But IT is favorite subject， because it is very interesting。

I wish I can bee a teacher in the future。

Thats all，think you 。

Hello, everyone. My name is Li Shilong. Im 12 years old

When I was young, people say I like a boy, yes, I do not like a little girl. I like monkeys like to laugh, like crazy, a fish jump. Dad said habit, dont jump! But I will listen to where?

I like math and English. Math and English teachers love me very much, especially the English teacher, I always put it on, Zhang Cixiangs face, the math teacher is the same, every time in the baby face to face me, and my math and English grades are always good. Of course, Chinese too..

I like watermelon and mango. They taste very good. You might as well try!

I like running. Hes very good for my health. I have a great ambition. Thats why I want to be a great entrepreneur. So I also like sky blue and silver white. It means Im going to fly into the sky

I am a very strong person. Ambition when the exam, exam others better than me, I am not convinced, usually harder, the results achieved better results, because I know, only the sea heart cavity children will be successful!

My advantage is brave, I dare to go to all the competitions, and has participated in, must give back holding a certificate, otherwise, I will not be reconciled. The disadvantage is that I do not love hands to answer questions, I often said to myself, do I hand as Jack so heavy? What are you afraid of? Ill raise tomorrow! But on the second day, I also like the mouse, not to shrink to the ground, I will correct it.

My name is Rao Shuhua, 14 years old this year. I was the first Australian first primary school. Im a Taurus girl.

A pair of watery eyes, a pair of black eyes, a big mouth to say, high Yousou figure. This is me.

Sometimes, I hope I can grow up quickly, do a big bang event, so that people around are all surprised. Sometimes, but also hope that he will never grow up, as parents around the little princess

I especially love bet and others. Lost Zhezui Pakistan away. If you win, laughing eyes into a crack. Once, my classmates and I bet, he said there are 200 yuan of money, who I think: "who would have so much money, it is about". Let him put the money out. As I expected, she said to me: "I cheat you." then I laughed and shouted: "I win I win!"

My disposition is stable, gentle, quite practical efforts. I a not a playful temper spoiled lady, there will be no more crying emotional. I will not break the pale man. Dont eat my mild temper, stable temperament! When you really annoy me when and you will experience what is called "deep into the thunder fire, advise you not to try it.

I am a great emphasis on the appearance, my appearance will leave a deep impression. I dont love wearing fashionable clothes, but I love to wear clothes look lovely oh!

"Im not inferior to anyone else." as long as I work hard, Ill get ahead of everyone else. "This is my pet phrase."

This is me, a brave and confident girl

七年级学生英语自我介绍

对于七年级学生来说，英语自我介绍最难的不是语法和发音，而是如何在短时间内将自己描述出来，下面第一范文网小编为大家带来七年级学生英语自我介绍，供大家参考!

七年级学生英语自我介绍篇1

Hello everybody! I’m . My English name is . My favorite hobby is playing the piano and read English.My favorite subject is Math and Science.I like this new class very much and I’ll be in charge of everyone.

I want everyone can tie in with my work. I hope we can study hard together and have a good time. That’s all. Thank you.

七年级学生英语自我介绍篇2

Hello everyone. My name is .... I am a student of Grade eight . I am an outgoing , lovely girl and I am so welcomed by my friends and my classmates.

I have a best friend, xiao hai. She is very interesting and lovely too. She often tells funny stories and always make me laugh. We often play together. I like action movies. I think they are exciting and interesting. I often go to the movies with my friends on weekends. I can aslo play the violin and have won many prizes in the competitions. I take violin lessons twice a week. It is a little hard for me but I am very happy , because I have a dream. I want to be a great violinist one day.

Thank you.

七年级学生英语自我介绍篇3

Hello everyone.

Now let me talk about myself.

My name is _____.I was born in _____.There are _____people in my family, my father is a _____, my mother is a _______.And as everyone know,Im a student.Everyone has his own interests.As for me,I like reading books,playing basketball,listening to the music and so on.Now today we are in the same class,I hope we will get on well with each other.

Thanks.

七年级学生英语自我介绍篇4

Hello,everyone. My name is giffer and Im 12-year-old .I am Very pleased to be admitted to the Xicheng Foreign Language School. My favourite subject is Chinese and English. My hobby is blown flute and reading. There is also a very good Orchestra here. The school orchestra and this will allow me to learn a lot of knowledge in this three years. I want to study well. To give our parents and ourselves a satisfactory answer at this holiday. I took part in the training of the orchestra. Participated in the torch relay Task. I will Learn a lot and I hope that I can learn more knowledge at this secondary schoo

七年级学生英语自我介绍篇5

Hello, my name is . I am eleven. I am remit divisions fifth-grade students. Mathematics is my special, because my brain is very clever, and be good at programming, arms. This is followed by English, Chinese. I like playing badminton, and played very well. I can get along well with classmates and classmates unity, but sometimes unoidable because I some naughty, others get some unhappy. Even so, but I am also schoolmate, often put the classmates of laughter. Therefore, my friend also pretty is much. I also does not fear endures hardship, dares to attempt, even if only a little success probability, I also can do struggle. I also he shortcomings, is sometimes tick the others, and when the sitting position with bad but its basic corrections. This is me!

七年级学生英语自我介绍篇6

Good afternoon, boys and girls. My name is . I’m from . I am 12 years old. I’m a boy, and I am a student. My favorite color is green. My favorite fruit are apples and watermelons. My favorite foods are pizzas, hotdogs and hamburgers.

My old friend is . This is my new friend, . look, This is Mr. Ji, my

English teacher, and he is my cousin.

Look, I have a family photo. This is my grandfather. he’s not very old. He is 64. he likes watching TV. This is my grandmother. She’s 60. She loves me very much. Who’s this woman? She’s my mother. She is 36. She’s very beautiful. Who’s that man? He’s my dad. He’s 36, too. He always go to school with me. Who’s this boy? ha, ha, it’s me. He’s smart.

My speech is over. Thank you everyone, goodbye!

My name is . I am graduate from senior high school and major in . There are people in my family. My father works in a computer company. And my mother is a housewife. I am the youngest one in my family.

In my spare time, I like to read novels. I think reading could enlargemy knowledge. As for novels, I could imagine whatever I like such as a well-known scientist or a kung-fu master. In addition to reading, I also like to play PC games. A lot of grownups think playing PC games hinders the students from learning. But I think PC games could motivate me to learn something such as English or Japanese.My favorite course is English because I think it is interesting to say one thing via different sounds. I wish my English could be improved in the next four years and be able to speak fluent English in the future.

Hello! My name is Martin. I am a boy. I am 9 years old. I am in Class 8, Grade 3. I am tall and thin.

I like playing soccer ball and basketball. I like to eat hot dogs and hamburgers,

I am friendly. I have many friends. Do you want to make friends with me?

I am a lively and cheerful girl, my name is Chen Shuo, read the name, some people may think I am a boy, in fact, I am a character more outgoing girl. Because my dad is Chen, and Im a master, so the whole family wants me to be a master like my father.

I have shiny black hair, and I love to comb a horses tail. I have an oval face, like a small egg, on that oval face, with big, big eyes, black eyes in my eyes, like a black grape. My nose was high and my mouth was red. I never stopped talking. I really liked the face my mother gave me. I am twelve years old this year, is the only child in the family, is also home to the father, mother, a pearl in the palm "usually my pet.

My study in the class, although not one of the best, but it is small celebrity, my popularity is also very good, more than half of the class are my good friends, and there are my "intimate friends"". I not only have many friends, but also have many hobbies, such as: painting, playing computer, swimming, playing the piano, reading books....... I like reading books best. When I was young, my father bought me a lot of literacy manuals, often for me to read some story books, it can be said that my childhood was spent in the sea. As I grew older, there were more and more books in my family. Now my family is like a small library, full of books, and my own books are so numerous that there are two cabinets. Although I usually always savings to buy books, but was generous, as long as I love practical book, and not very expensive, Ill buy it immediately. Sometimes I meet a good book, and because the price is too expensive to buy, I will certainly toss and turn a few times to be willing to, so every time I enter the bookstore, have to watch for half a day. Golgi once said, "books are the ladder of human progress."". And I firmly believe that good books can accompany me all my life. I often miss other things because of reading books, so my father and mother often enlighten me and say, "reading should be learned and suitable."". So sometimes I also very troublesome, after much deliberation, I decided, after must learn to exercise restraint, restraint and restraint!

This is me, a little girl who loves reading.

我是一个活泼开朗的女孩，我的名字叫陈硕，看了这个名字，可能有的人会认为我是一个男孩子，其实我是一个性格比较外向的女孩子。因为我爸爸姓陈，又是硕士，所以全家人都希望我能够像爸爸那样也是硕士。

我有一头乌黑发亮的头发，喜欢梳一把马尾巴。我有一个椭圆形的脸蛋，像一小鸡蛋，在那椭圆形的脸上，长着一双又大又灵的眼睛，眼睛里的黑眼珠，像一个黑葡萄。我的鼻子高高的，嘴巴红红的，一说起话来就没完没了，我真喜欢妈妈给我的这张脸。我今年十二岁了，是家里的独生子，也是家里的“掌上明珠”，爸爸、妈妈平时都爱宠着我。

我在班上的学习虽然谈不上数一数二，却是小有名气，我的人缘也很好，班上有一大半的同学都是我的好朋友，其中还有我的“知心朋友”。我不仅朋友多，而且兴趣爱好也多的不得了，有：“画画、玩电脑、游泳、弹钢琴、看书……。我最喜欢看书了。我很小的时候，爸爸就給我买了许多的识字手册，还经常给我读一些故事书，可以说，我的童年就是在书海中度过的。随着我年龄的增长，我家的书也越来越多，现在我家就象一座小图书馆，到处都是书，我自己的书更是多得数不胜数，整整放了两个柜子。虽然我平时一向很节约，但是对买书却毫不吝啬，只要是我喜欢实用的书，而且不是很贵，我一定会马上买下来。有时候我遇到一本好书，又因为价格太贵而不能买，我一定会翻来覆去地看好几遍才甘心，所以每次我一进书店，都要看上大半天。高尔基曾经说过：“书是人类进步的阶梯”。而我也坚信：好书能伴我一生。我常常因为看书而误了其他的事情，因此爸爸、妈妈经常开导我说：“看书要学会适而可止”。为此有时我也很伤脑筋，想来想去，我下定决心，以后一定要学会克制、克制再克制！

这就是我，一个爱读书的小女孩。

I am a professional tourism management students, I with outstanding achievement of completing all the major courses, including their tour guide, guide basic knowledge, and foreign national folklore, tourism studies, tourism regulations, travel agency management, tourism marketing, Tourism Etiquette, catering service and management, hotel lobby and room service management, Chinese oral Tourism English, tourism geography, hotel human resource management.

In this process, three years of campus life and social practice there is bitterness, joy, sorrow, laughter, failure, more success. I have to improve their comprehensive quality and ability as the goal, a comprehensive development direction, establish a correct outlook on life and value view and view of the world, constantly challenge themselves, to enrich themselves, beyond the self, a solid foundation for the realization of the value of life lay in the full sour, sweet, bitter, hot process, in my efforts to consolidate their professional knowledge, more is a lot of books on the knowledge learned in the process. In the constant pursuit of progress continuous self value at the same time, Learning is still the main man now, I also understand that only proficient in their own business, in order to continuously enhance their own value of life, and create more social value for the society. Therefore I have hard work to learn their professional knowledge, on the professional achievements strict in demands, students teachers have been affirmed, the school year the scholarship prize two.

Because I am cheerful, can contact with different people; to live in harmony with the amiable and easy of approach, students or teachers; honest people honest, do everything; willing to help others, to share some of the work of others or the life of sadness; caution, look before you leap; things go all out, will not easily stop failing; Linweibuju, can calmly deal with unexpected events.

In daily life, I attach great importance to exercise, have good mental and physical fitness, sports performance excellence, physical training. I have broad interests, love life, especially love singing and painting, has won the prize in the calligraphy competition period and newspaper competition.

The summer vacation, I am a skilled oral self recommended candidates to the international travel service Limited by Share Ltd headquarters in either the domestic travel guides job training, also by the company and customers in the process of work. I know how to use spare time to acquire more knowledge and experience, through the work and activities of the exercise, my ability has been enhanced obviously.

In life and work I still have our shortcomings, but I dare to correct yourself, improve yourself. I believe that I have the most precious young life and knowledge, I will use my passion, vitality, confidence and knowledge to cope with all possible difficulties in life and work, to create their own the value of life!

I believe that Yifengengyun one harvest, the need to create their own wonderful life!

While leaving the school, but I would like to learn more, such as a unity of heart, a self-motivated, much more of a sense of responsibility.

职责：

1.负责公司服装电商店铺日常运营;提升店铺名气，聚集流量和人气;

2.每日、周、月监控的数据：营销数据、交易数据、商品管理、

3根据运营要求，协助运营完成店铺其他事务;

4.产品上下架，新品维护跟进。

5.完成运营总监交代的工作等。

任职资格：

1. 工作用心、细心、有责任心;

2.学习和沟通能力强，服从上级安排，有团队精神;

3.熟悉淘宝规则、交易流程、后台管理;

4.熟练掌握并使用word和excel等办公软件;

Good afternoon, teachers! My name is YangXiaodan. I`m 11

now. I`m from Class2 Grade 5 of TongPu No.2 Primary School. My English teacher is Miss Sun. She`s quiet and kind. She`s short and young. My good friend is ZhangBingbing. She`s 12. She`s tall and pretty. We`re in the same class. We both like English very much. I like painting , listening to music, playing computer games and

reading books. My favourite food is chicken. It`s tasty and yummy. I often do my homework and read books on Saturdays. This is me. Please remember YangXiaodan. Thank you very much!

My university:

I’m graduating form Jilin Normal University this June which has a history of 50 years. It shares many same characteristics with Jilin University. Both of them have a refreshing and scholarly atmosphere. Four years’ studying there made me an independent, optimistic and strict girl. I appreciate the education my university gave me.

Thank you for your time

My name is zhangyifan, this year 15-year-old boy, my special features is writing.I am an introverted person, very happy can spend a junior high school with everyone .I hope in the future day can spend amusedly with everyone for three years, increasing a perfect but substantial recollection for our lifes!

my name is __, a postgraduate student from tianjin university, and will getmy master degree in march __.

id like to summarize myself from 3 aspects:

first, im an e_cellent learner. in my sophomore year, i passed theentrance e_amination to the e_cellent student program in tianjin university andwas recommended as the postgraduate student with special courses, and then ijoined the ibm center in tianjin university. after finishing my undergraduatecourses, my gpa was 3.8 out of 4.5.

second, im an e_cellent problem-solver. during the last 4 years, i havefinished 5 projects, including the hydraulic engineering project managementsystem, and so on. and i took part in the mathematical contest in modeling in __and won the second prize in tianjin region.

last, im an e_cellent team player. ive been serving as the monitor for 6years and team leader for 2 years. and besides taking more responsibilities, ialso placed great emphasis on teamwork, in order to meet the teams goal.

good morning, everyone!it is my great honor to attend the interview.My name is . I am from university ,my majoy is biological engineering .I hope you can know more about me through the introduction of myself.

I have served as the monitor in class and the vice-chairman of student union during the school time. And I have got honors such as national scholarship, the excellent student of school,outstanding student cadres, etc. I do well on work which are from teachers in school . i am also participate in various activities and social practice.and this provide me a good platform for contacting society in future.at the same time I trained to handle interpersonal relationships .in the spare time of studying and working ,I have attended the training out of class and have passed the national senior nutritionists and middle band of jiangsu English oral test, got the social approval certificates. On Scientific research, I have finished the project of the “science and technology supermarket”in school.And the project imbursed by the jiangsu province college students innovation fund is performing now. besides,I have published two articles in core journals .

In this four years, i have made great progress not only mastering the professional knowledge, but also cultivating various ability, I believe that these will benefit me significant in study as well as work in future .

I think everything should be done with great enthusiasm .We should cherish every opportunity and be diligence! Hope you can give me this opportunity, I believe I will do better .

网店客服实习报告范文5000字

一、实习目的：

引导自己深入社会，获得实际的工作知识和技能，进一步掌握和巩固所学的技能、理论知识，培养学生的劳动观念和良好的职业道德素养，全面提高人才素质。让自己对自己未来的工作方向和工作内容有初步的认识。培养自己在外工作与上司之应付进退，与同事之相互配合和团队精神，对工作之全盘负责。为以后的工作奠定基础。

实习网店：

店铺介绍：创店时间是XX年9月30日。经过5年的努力，现在的卖家信用已经达到四个皇冠。该网店主要经营:服装/化妆品/香水/护肤品/彩妆/化妆包/韩国饰品。

二、实习内容：

1、实习岗位：网店客服

2、实习工作职责：

(1)日常网店管理：负责宝贝的上架和宝贝卖完之后的下架、每天上班第一件事情就是把电脑打开，登陆旺旺、处理旺旺上的留言。

(2)买卖沟通：使用淘宝旺旺和顾客进行交流，回答顾客咨询的问题，帮助他们成功购买商品。如果买家没有确定商品的属性，买家又不在线，给买家留言和打电话让他确定商品的属性。

(3) 使用系统接受处理网店订单，打包发货，物流跟踪

(4) 货物进出管理：没有库存的商品马上联系卖家送货，买出去的商品检查商品的质量、数量。核对卖出去的商品与订单上的是否一致。

(5)盘点库存：对货架上的商品进行清理，了解那些是热卖商品，那些卖得不是很好的，尽可能使库存数量做到最少、最有效。

(6)评价：对买方进行评价工作。

三、实习结果：

经过这一段时间的实习，清楚地了解了网店客服的工作流程和日常事务。每天在网络上与人沟通交流，使自己的口才也得到了很大的锻炼。

在工作中学到了很多技巧，同时也学到了很多与人沟通和交流的手段，主要表现在以下几个方面：

(一)上架技巧

搜索结果排名规律影响商品排名的关键因素有两个，分别是“剩余时间”和“是否推荐商品”。其中的剩余时间=宝贝有效期-(当前时间-发布时间))

淘宝会根据商品上架时间来排序的，也就是说剩余时间越短，商品就越靠前，因此，商品剩余时间越少，商品就越容易让买家就越容易看到。同时还要考虑到买家在什么时候上网人数最多，据统计上网人数最多的时候是10:00-11:30、15:30-17:30和19:30-21:30。基于以上两点考虑，为了使获得更好的宣传效果，赢得更多更有利的商品推荐机会，在以后新品上架过程中建议按照如下方法上架商品。

a、选择上架时间为七天。这样就比选择14天多了一次下架的机会，当然可以获得更多的宣传机会

b、商品一定选择在黄金时段内上架。在具体操作中，可以从11:00-16:00、19:00-23:00，每隔半小时左右发布一个新商品。为什么不同时发布呢?原因很简单啊，同时发布，也就容易同时消失。如果分隔开来发布，那么在整个黄金时段内，都有即将下架的商品可以获得很靠前的搜索排名，带来的流量也更高(这个是否半小时发布一件得根据具体情况、时间、新品在黄金时段上架，这一点很重要)

c、所有的橱窗推荐位都用在即将下架的商品上.(多关注.放在一些比较热门的.快要下架的商品上面.这个要求随时关注产品的下架时间.)

(二)买卖沟通

核心关键词：诚信、专业、热情、耐心、服务……(另外开心与幽默对做好生意也非常有帮助)

认识:店长与客户沟通一般以淘宝旺旺为主，多数用文字交流。旺旺沟通的优点是显得更从容坦然，表达得更充分。可以掩饰语言交流上的弱点，给对方好的第一印象。缺点是不直接，有虚拟成分，需要建立信任感的时间较长。

1、学会尊重，要从内心深处尊重客户。多用“您”，多写短句，多按回车键，别让客户久等。不管客户以哪种姿态和你交流，傲慢也好，怀疑也罢，要象大侠郭靖一样，以真诚对待所有的人，不管你善意敌意。不以顾客出手阔气而谄媚，真心尊重顾客，因为不了解你，现在她可能是小气的.，但是将来她可能就是大气的。

2、学会赞美，用真诚赞美赢得客户的心。通过聊天交流，发现客户的优点，用最美好的语言赞美对方。

3、多使用旺旺表情。旺旺的表情是所有的交流工具中最美的表情。初步接触多用微笑、握手，熟悉了用憨笑、大笑、干杯，再后来就可以用飞吻、拥抱了。表情是使用旺旺的优势，是沟通的润滑剂。

4、学会耐心。这一点说的轻松，做起来还真难。

5、换位思考，诚恳待人。这也是人人知道的技巧.但是请您自问：“我真的做到了吗?如果真能站在顾客角度，您就会发现有很多不能理解的都理解了，有很多不能接受的要求也接受了

6、实事求是，不隐瞒缺点。网购的很多纠纷缘起于卖家的隐瞒

7、热情如火，持之以恒。卖家真正的热情不是在成交前，而是成交之后。买家购买之前，卖家对买家热情，购买之后，还能保持原有的热情.把每个淘友当成朋友，那么您的热情是不会先多后少的。

8、区别对待不同的客户.是否研究过客户的类型?

一是交际型，有的客户很喜欢聊天，先和您聊了很久，聊得愉快了就到您的店里购买东东，成交了也成了朋友，至少很熟悉了。二是购买型，有的顾客直接买下您的东东，很快付款，收到东东后也不和您联系，直接给您好评，对您的热情很冷淡。三是礼貌型，本来因为一件拍卖的东东和您发生了联系，如果您热情如火，在聊天过程中运用恰当的技巧，她会直接到您的店里再购买一些东东，售后热情做好了，她或许因为不好意思还会到您的店里来。四是讲价型，讲了还讲，永不知足。四是拍下不买型。对待这5种客户，都要热情如火，要把重点放心第1、3种，对于第2种类型的，不要浪费太多的经历，如果执着地和她保持联系，他会认为这是一种骚扰。对待第4种要咬紧牙关，坚持始终如一，保持您的微笑。对待第5种，可以投诉、警告。也可以全当什么都没发生，因各自性格决定采取的方式，不能说哪个好，哪个不好。

9、倾听为主，顺着顾客的思路走，适当引导。真正的语言艺术不是说的天花乱坠，而是默默的倾听.顾客既然关注您的东东，一般是研究过了，您只需要回答她提出的问题就行了。如果顾客真的很外行，哪里不明白自然会逐个问您的，您可以根据顾客的问题，适当引导到交易上来，不要过分急于求成。

(三)应对买家的讨价还价

1.较小单位报价法.(根据我们店的情况..一般强调数量.)

2.证明价格是合理的

无论出于什么原因，任何买家都会对价格产生异议，大都认为产品价格比他想象的要高得多。这时，必须证明产品的定价是合理的。证明的办法就是多讲产品在设计、质量、功能等方面的优点。通常，产品的价格与这些优点有相当紧密的关系，正是所谓的“一分钱一分货”。可以应用说服技巧，透彻地分析、讲解产品的各种优点，指明买家购买产品后的利益所得远远大于支付货款的代价。

当然，不要以为价格低了买家一定会买。大幅度降价往往容易使买家对产品产生怀疑，认为它是有缺陷的，或是滞销品。有些时候，产品的价格要稍微提高一些才能打开销路。

总之，一句话：只要你能说明定价的理由，买家就会相信购买是值得的。

3.在小事上要慷慨

在讨价还价过程中，买卖双方都是要做出一定让步的。尤其是作为网店主而言，如何让步是关系到整个洽谈成败的关键。

就常理而言，虽然每一个人都愿意在讨价还价中得到好处，但并非每个人都是贪得无厌的，多数人是只要得到一点点好处，就会感到满足。

正是基于这种分析，网店主在洽谈中要在小事上做出十分慷慨的样子，使买家感到已得到对方的优惠或让步。比如，增加或者替换一些小零件时不要向买家收费，否则会因小失大，引起买家反感，并且使买家马上对价格敏感起来，影响了下一步的洽谈。反之，免费向买家提供一些廉价的、微不足道的小零件或包装品则可以增进双方的友谊，网店主是决不会吃亏的。

4.比较法

为了消除价格障碍，网店主在洽谈中可以多采用比较法，它往往能收到良好的效果。

比较的做法通常是拿所推销的商品与另外一种商品相比，以说明价格的合理性。在运用这种方法时，如果能找到一个很好的角度来引导买家，效果会非常好，如把商品的价格与日常支付的费用进行比较等。由于买家往往不知道在一定时间内日常费用加起来有多大，相比之下觉得开支有限，自然就容易购买商品了。

一位立体声录音机网店主曾向他的买家证明其录音机的价格，只相当于买家在一定时期内抽香烟和乘公共汽车费用的总和。

另一位家庭用具网店主则这样解释商品的价格：这件商品的价格是XX元，但它的使用期是XX年，这就是说，你每年只花200元，每月只花16元左右，每天还不到6角钱。考虑到它为你节约的工作时间，6角钱算什么呢?

5.讨价还价要分阶段进行

和买家讨价还价要分阶段一步一步地进行，不能一下子降得太多，而且每降一次要装出一副一筹莫展、束手无策的无奈模样。

有的买家故意用夸大其辞甚至威胁的口气，并装出要告辞的样子吓唬你。比如，他说：“价格贵得过分了，没有必要再谈下去了。”这时你千万不要上当，一下子把价格压得太低。你可显示很棘手的样子，说：“先生，你可真厉害呀!”故意花上几十秒钟时间苦思瞑想一番之后，使用交流工具打出一个思索的图标，最后咬牙作出决定：“实在没办法，那就??”比原来的报价稍微低一点，切忌降得太猛了。

当然对方仍不会就此罢休，不过，你可要稳住阵脚，并装作郑重其事、很严肃的样子宣布：“再降无论如何也不成了。”在这种情况下，买家将错觉为这是最低限度，有可能就此达成协议。也有的“铁公鸡”买家还会再压一次，尽管幅度不是很大：“如果这个价我就买了，否则咱们拜拜。”这时网店主可用手往桌子一拍，“豁出去了!就这么着吧”，立刻把价格敲定。实际上，被敲定的价格与网店规定的下限价格相比仍高出不少。

6.讨价还价不是可有可无

像挤牙膏似的一点一滴地讨价还价，到底有没有必要呢?当然有必要。

首先，买家会相信网店主说的都是实在话，他确实买了便宜货。同时也让买家相信网店主的态度是很认真的，不是产品质量不好才让价，而是被逼得没办法才被迫压价，这样一来，会使买家产生买到货真价实的产品的感觉。

网店主千方百计地与对方讨价还价，不仅仅是尽量卖个好价钱，同时也使对方觉得战胜了对手，获得了便宜，从而产生一种满足感。假使让买家轻而易举地就把价格压下来，其满足感则很淡薄，而且还会有进一步压价的危险

7.不要一开始就亮底牌

有的网店主不讲究价格策略，洽谈一开始就把最低价抛出来，并煞有介事地说：“这个最低价，够便宜的吧!”

网店主的这种做法其成功率是很低的。要知道，在洽谈的初始阶段，买家是不会相信网店主的最低报价的。这样一来，你后悔也来不及了。这时你只能像鹦鹉学舌一样反来复去他说：“这已是最低价格了，请相信我吧!”此时此刻若想谈成，只能把价格压到网店要求的下限价格之下。

8.如何应付讨价还价型买家

在买家当中，确实有一种人胡搅蛮缠，没完没了地讨价还价。这类买家与其说想占便宜不如说成心捉弄人。即使你告诉他了最低价格，他仍要求降价。对付这类买家，网店主一开始必须狠心把报价抬得高高的，在讨价还价过程中要多花点时间，每次只降一点，而且降一点就说一次“又亏了”。就这样，降个五六次，他也就满足了。

有的商品是有标价的。因标有价格所以降价的幅度十分有限，每一次降的要更少一点。

四、实习体会

经过这次实习，我对未来充满了美好的憧憬，在未来的日子，我将努力做到以下几点：

(一) 继续学习，不断提升理论素养。

在信息时代，学习是不断地汲取新信息，获得事业进步的动力。作为一名年轻大学生更应该把学习作为保持工作积极性的重要途径，不断努力提高自己的理论素养，使自己所学的得到充分的运用

(二) 努力实践，自觉进行角色转化。

“理论是灰色的，生活之树常青”，只有将理论付诸于实践才能实现理论自身的价值，也只有将理论付诸于实践才能使理论得以检验。同样，一个人的价值也是通过实践活动来实现的，也只有通过实践才能锻炼人的品质，彰现人的意志。

从学校走向社会，首要面临的问题便是角色转换的问题。从一个学生转化为一个单位人，在思想的层面上，必须认识到二者的社会角色之间存在着较大的差异。学生时代只是单纯的学习知识，而社会实践则意味着继续学习，并将知识应用于实践，学生时代可以自己选择交往的对象，而社会人则更多地被他人所选择。诸此种种的差异。不胜枚举。但仅仅在思想的层面上认识到这一点还是不够的，而是必须在实际的工作和生活中潜心体会，并自觉的进行这种角色的转换。

(三) 提高工作积极性和主动性

展现在自己面前的是一片任自己驰骋的沃土，也分明感受到了沉甸甸的责任。在今后的工作和生活中，我将继续学习，深入实践，不断提升自我，努力创造业绩，继续创造更多的价值。