业务助理英文自我介绍【20篇】

Warm and easy-going, cheerful living wave, enterprising spirit and teamwork, there are strong practical ability. Good communication skills, adaptable, quick, active, flexible, love innovation! Improve themselves, to meet the needs of work.

Hello everyone!My is.,from Qinzhou.I’m so glad to meet you,and I’m currently a student at Guangxi Textile Industrial School.my major is knitting.It’s my pleasure to join the CHAMPION training camp,because I love English and I hope I can learn something in the training for my future work.As we all know English is very useful in every field.

My English is limited that’s why I’m here.I know it’s a huge challenge for me to conquer English,but I believe that “No pains,no gains,success belongs to the persevering”,I hope I can learn more from you,Thank you!

20 years is coming to an end, look at yourself a year of work, a summary of the gain and loss of a year, feeling a lot. Over the past year, Im keen on the labor of duty, strict with oneself, adjust our work position, keep "modest", "cautious", "self-disciplined" attitude. In the leadership of care, cultivation and colleagues with the help of the support, always be diligent, positive enterprising, efforts to improve self, always working hard, to complete the task seriously, fulfill their post responsibility. As a security guard, but in my heart, constant treasure is my home village, leadership is my parents, colleagues are my brothers and sisters, community business is my own business, I want to guard my home carefully, to make it in a safe environment. I understand that as a family member, a security officer "guard, guard my responsibility is significant.

Security is a special and very dangerous work, but I have no fear, fear. Remember a celebrity once said, "we are not at work for a boss, not simply to make money, I was working for your dream, for their great future. We can only improve yourself in the performance." Therefore, we must adhere to the serious working attitude, good seemingly mundane daily work, to get, all done. Determined to complete the higher leadership to our each task, make the leadership rest assured.

Under the guidance of department manager li, we successfully completed the tasks of this year, has been living/tenants satisfaction, but also get the recognition of leadership. Our work this year is more cumbersome, have lived/tenant decorate construction, the personnel in and out of the multiple and complex, and increasingly intensified due to the influence of the wave of the current financial turmoil of the current form of severe public security, increase the pressure on all of this to our work, in this case we have strengthened in and out of the personnel, construction personnel regulation and registration, strengthen the patrol floor, to complete the accident in the bud, ensure the safety of the community.

In the work, under the departments deployment, physical training, we had a security officer included, queue training, we, etc. Stick to target, to complete the training plan with good quality, I also like players have complained at the very beginning, feel all day training this is necessary, but in the end I understand if you want to have the overall quality of professional skills and strong physical quality, has not played at his hard training critical moment how can we "find one thousand days, fighting for the" role? So we always insist on.

As a security guard or a compulsory firefighters, in organized several times this year when fire safety training and fire emergency processing scheme, to seriously study records, knowledge of fire, fire equipment, facilities of the residential area, organize regular inspections and maintenance personnel for equipment, with the principle of "prevention first, extinguish combined with prevention", ensure security and living/life and property of the tenant.

In the work life of himself in a years summary is as follows:

1, resolutely obey the leadership, comprehend and seriously implement companys management strategy and the instruction spirit, and implement the to post actual work always put the interest of the company in the first place.

2, seriously and firmly to complete the various work tasks assigned by department, actively assist supervisor to finish the daily work of the team, and for the construction of the team.

Burden 3, job involvement does not fear endures hardship, carry, find another dry, take the initiative to do "eyes, mouth, hardworking, leg attendance", actively adapt to the hard environment, hone their will in the heavy work, increase their own talent; And have the courage to discover and correct the shortcomings in their work, and constantly adjust their way of thinking and working method, is put forward by stages of higher learning and working target, continuously pursue greater progress.

4, strengthen learning, have the courage to practice, accumulating, brave in exploitation. In theoretical study and pay attention to pay attention to learning methods, learning attitude, improve the efficiency of learning, efforts to develop a solid theory foundation of basic skills, correct ideas, solid work style, meticulous organization, intelligent analysis and determination of competence, a wide range of social skills; And modesty and eagerness to learn, and constantly ask head of scriptures, learn their successful experience, constantly push ourselves to study the direction and goals.

5, adhere to the "prevention first, extinguish combined with prevention," the fire control policy, improve the fire fighting equipment inspections and maintenance measures, and strengthen the fire control knowledge training, raise awareness of fire prevention and control of fire fighting equipment operation method, ensure the safety.

Above is I do well in a year, throughout a year of work, the objective self-assessment, there are also shortcomings, with his begging leadership of correct and criticism, for in the future work to further strengthen and improve them.

1, the work of slack.

2, work experience and related management knowledge still needs further study, accumulation.

20 years will soon the past, we will be enthusiastic in 20 years, New Year means new opportunities and new challenges. "Today modes of life and bloom than ever, is expected to have more red flowers" tomorrow, I believe, in the company leadership under the wise decision of the companys tomorrow will be better, as a member of the company, in next years work, I will, as always, wholeheartedly for the companys growing contribute an own meager strength.

Personnel have two years experience, proficiency in the use of various types of office software. Is sincere and has a good character, who can be objective and direct communication, with a strong sense of team; good at learning, diligent and pragmatic, serious and responsible work, there is a strong sense of responsibility; a strong ability to adapt in the short time into the new areas, adapt and do a good job.

Thank you for a giving me such time to introduce myself. I am Mary Jell Kate Sajolan

Ive got great kids and my life is great.

I can offer six years experience in managing employees， customers and logistics with excellent project management skills and a great eye for detail. All of which should make me an ideal candidate for your organisation

I should say that I am a diligent， self-motivated and a kind person. I have the ability to work hard and achieve my target in time. I am a hard working team worker as well as a good listener. I am also very determined，very good at making my point.

I love reading and communicating with people. play music to relax myself in my spare time.

Thanks for your attention.

时光如梭，不知不觉中来绿城青竹园服务中心工作已有一年了。在我看来，这是短暂而又漫长的一年。短暂的是我还来不及掌握的工作技巧与专业知识，时光已经流逝，详细内容请看下文业务助理个人年终总结。

回顾当初在招聘会上应聘公司客服岗位的事就像发生在一样;不过如今的我已从懵懂的学生转变成了肩负工作职责的绿城员工，对客服工作也由陌生变成了熟悉。

很多人不了解客服工作，认为它很简单、单调、甚至无聊，不过是接下电话、做下记录、没事时上上网罢了;其实不然，要做一名合格、称职的客服人员，需具备相关专业知识，掌握一定的工作技巧，并要有高度的自觉性和工作责任心，否则工作上就会出现失误、失职状况;当然，这一点我也并不是一开始就认识到了，而是在工作中经历了各种挑战与磨砺后，才深刻体会到。

1、工作中的磨砺塑造了我的性格，提升了自身的心理素质。

对于我这个刚刚步入社会，工作经验不丰富的人而言，工作中不免遇到各种各样的阻碍和困难，但在各位领导和同事们的帮助下，尤其是在任主管的悉心教导下，让我遇到困难时勇于面对，敢于挑战，性格也进一步沉淀下来。记得揽秀苑与临风苑房屋交付的时候，因时间紧迫，人员较少，相关工作又较复杂;管家部全体人员连续加班一个多星期，力争在交房前把所以准备工作做充分做细致;尤其是在交付的前3日，大家每晚都加班至凌晨两三点。交房的第一天我是负责客服中心的协助工作，当我拖着疲惫的身体参与交房工作时，已有一种睁着眼睛睡觉的感觉。但当我看到从重庆远道而来的张羽在面对客户时从容甜美的笑容，娴熟的接待技巧时，内心竟荡起一波波涟漪;她也是加班加点的在工作，也会很累，为什么在客户面前却可以保持这么好的精神面貌和工作状态呢?通过公司领导对我们当天工作的总结，我才深刻体会到职业精神和微笑服务的真正含义。所谓职业精神就 当你在工作岗位时，无论你之前有多辛苦，都应把工作做到位，尽到自己的工作职责。所谓微笑服务就是当你面对客户时，无论你高兴与否，烦恼与否，都应已工作为，重客户为重，始终保持微笑，因为你代表的不单是你个人的形象，更是公司的形象。在接下来第二天、第三天交付工作中，我由协助工作转换为正式接待工作，在加强了自身情绪的掌控的同时，尽量保持着微笑服务，顺利为好几位业主办理完成了交房手续。听到上级领导的鼓励，看着业主满意的笑容，我也无比欣慰。

2、工作生活中体会到了细节的重要性。

细节因其“斜，往往被人所轻视，甚至被忽视，也常常使人感到繁琐，无暇顾及。在绿城的工作生活中，我深刻体会到细节疏忽不得，马虎不得;不论是拟就公文时的每一行文字，每一个标点，还是领导强调的服务做细化，卫生无死角等，都使我深刻的认识到，只有深入细节，才能从中获得回报;细节产生效益，细节带来成功;

3、工作学习中拓展了我的才能。

当我把上级交付每一项工作都认真努力的完成时，换来的也是上级对我的支持与肯定。前两天刚制作完毕的圣诞、元旦园区内布置方案是我自己做的第一个方案，当方案通过主管的认可后，心中充满成功的喜悦与对工作的激-情;至于接下来食堂宣传栏的布置还有园区标识系统和春节园区内的布置方案，我都会认真负责的去对待，尽我所能的把他们一项一项的做的更好。

i am from guangxi university for nationalities no. professional graduates. allow me to take up a few minutes examiners to conduct a self-introduction!

after several years of university campus life， i learned a lot of knowledge. i am pleased to accept and learn new things and do things in life are so self-disciplined; students do in the director-general， through a wide range of unusual and effective improvement measures to complete the communication and cooperation between the departments. a serious and responsible work. with team spirit. academic performance among the best in class， studying and strong interest in learning the spirit of the regular teachers have been well received.

oracle enterprise usage, financial services and government IT environments, power and minicomputer operating systems AIX, IBM architecture on the storage backup, in addition to the business plan and experience teamwork, teamwork training, the company alsoarranged visits, such as visiting famous enterprises IBM, public service activities, such as Guangzhou Haizhu childrens rehabilitation center, a variety of seminars, such as exchanges and Mingyuan company manager, IBM managers, career planning, etc. ...... learn in depth understanding of enterprise-level operating modes for the community to take the easier to work roles.

During the internship have a strong thirst for knowledge, studious, good performance, be able to complete the work within the specified time, the enthusiastic help fancy, good communication with colleagues.

After graduating from the school for more than a year, the unit leaders in the care and training, with the help of colleagues and friends, through their own continuous efforts, whether learning or work, have made great progress and gains, Just a year, is the wealth of experience in my life!

Working year, but also learning the year, in theory, I do not learn advanced ideas and mature theory, and always keep walking in the forefront of society, with the strongest weapons to arm themselves with the latest theory to Enrich themselves. At work, no matter where, no matter what time, are strict demands on themselves, assiduously, strive to become experts. Is with such a firm belief, and gradually mature.Work one year is the accumulation of the year, make full use of the knowledge, the quality and quantity of the completion of the task, and in a project to accumulate experience, learn a lesson, summed up a suitable for their work and study method.

In the twinkling of an eye, a year later, from a student to a social worker, the role of a great change, suddenly we must face their own independent life, has also been confused, after a year of trials and hardships, But also sentiment a lot, and finally, I want to say is that the work made a little achievement, thinking a little progress in my whole journey of life is only a small sum of the future but also continue to strengthen learning, continuous summary, negative And then negative, the establishment of a complete outlook on life, to his life journey to draw a perfect full stop.

After graduating from the school for more than a year, the unit leaders in the care and training, with the help of colleagues and friends, through their own continuous efforts, whether learning or work, have made great progress and gains, Just a year, is the wealth of experience in my life!

Working year, but also learning the year, in theory, I do not learn advanced ideas and mature theory, and always keep walking in the forefront of society, with the strongest weapons to arm themselves with the latest theory to Enrich themselves. At work, no matter where, no matter what time, are strict demands on themselves, assiduously, strive to become experts. Is with such a firm belief, and gradually mature.Work one year is the accumulation of the year, make full use of the knowledge, the quality and quantity of the completion of the task, and in a project to accumulate experience, learn a lesson, summed up a suitable for their work and study method.

In the twinkling of an eye, a year later, from a student to a social worker, the role of a great change, suddenly we must face their own independent life, has also been confused, after a year of trials and hardships, But also sentiment a lot, and finally, I want to say is that the work made a little achievement, thinking a little progress in my whole journey of life is only a small sum of the future but also continue to strengthen learning, continuous summary, negative And then negative, the establishment of a complete outlook on life, to his life journey to draw a perfect full stop.

My name is . Im (years old). I was born at Shaanxi Province. Im very proud of being here to meet you. Then I will introduce myself brifely. I graduated from Repast Administration Department，Xian Foreign Affairs College. During the past 二 years I got many basic professional knowledge. I like singing，drawing(painting). As far as Im concered I am honest optimistic person and I could work under some pressure. Thats all !Thank you !

我叫，我是一个活泼开朗、有热情、稳重踏实的人。在校期间，我负责学术事务，我两次被评为优秀学生干部。我参加了田径运动会在我们学校的每一年，我曾获得跳远第二名。我相信你能看出我是一个爱好运动的女孩。

我觉得我唯一的弱点是作为助理我没有足够的经验，但我相信我能在很短的时间满足您的要求。除了英语能力，我的电脑技术也很好，我打字非常快，我也能够熟练使用word和excel。我相信我自己一定能够胜任助理的工作，只希望贵公司能够给我这个机会。

本人工作认真负责,敬业忠诚.团队意识强,有丰富的基层管理经验.执行能力强.为人正派.公平公正.个性开朗.多年的行政工作经验使我对人事行政、后勤总务管理工作有了自己独到的见解。

本人能独立处理公司全盘帐务及税务，熟悉增值税一般纳税人的帐务、税务处理，并积累了一定的相关工作经验，熟悉Office办公软件的操作。而且责任心强，热情大方，善于沟通，团结协作，追求创新;做事踏实稳重、具有较强的团队精神。

第一， 专业能力强，熟悉企业的财务运作流程，对数字敏感，能把所学知识运用于实践，有创新能力。

第二， 交际能力强，具有良好的沟通能力及团队精神。

第三， 工作兢兢业业，团结同事,服从领导的工作安排,做好老板的好管家。

尊敬的销售主管：

您好!

自xx年入职以来，我一直都很享受这份工作，感谢各位领导的信任、栽培及包容，也感谢各位同事给予的友善、帮助和关心。在过去的近两年的时间里，利用公司给予良好学习时间，学习了一些新的东西来充实了自己，并增加自己的一些知识和实践经验。我对于公司的照顾表示真心的感谢!当然，我也自认为自己在这半年的工作中做出了自己的最大努力。

但因为某些个人的理由，我最终选择了向公司提出辞职申请，并希望能于今年12月正式离职。希望领导能早日找到合适的人手接替我的工作，我会尽力配合做好交接工作，保证业务的正常运作, 对公司,对客户尽好最后的责任。

希望公司对我的申请予以考虑并批准为盼。

此致

敬礼!

辞职人：

20xx年x月x日

大家好，我叫刘_，来自济宁邹城。孔子和孟子都出生在我们家乡。因此，我们那里又被称为孔孟之乡，礼仪之邦。我这个人小毛病很多，想必大家有所听说。有做的不对的地方，还请大家告诉我一声，我会改正。

在大学里，第一要学会做人，我要改变自己。在座的都是青年才俊，有句话是这样说，我要向大家学习。

前面同学有人谈到专科和本科的关联，并引经据典，阐述观点。这令我想起清人龚定庵的一句话，是“科以人重科亦重，人以科传人可知”。科，就是科举，高考前身。举个例子，我刘长清是烟大的轮机专科，以后我厉害了，烟大的名气也高了。一个人什么没有，只好对别人说，自己是烟大的本科生。这样的人我们都知道他是什么样的人。来到烟大，我很喜爱这个校园。轮机，好。我在浏览信息时看到这个专业，觉得很好，很适合自己。我来自农村，虽然很胖，家里也不富裕，因此就应能吃苦。拍案叫绝造句

我来此求学，期望能得到师长和同学的教诲。我要让自己的大学生活很充实，不好空虚和无聊;我要时刻持续一种“饥渴感”，对知识的饥渴，对生活的饥渴。

我认为出海有个很好的好处，能够给我一个空间，让我静下来，读书。我不知道能不能带些书到船上。但我曾幻想，自己在海风中看书，在海浪边写日记。我比较喜爱看文学方面的书，感觉这样的生活很理想。

谢谢大家!

各位面试官：

你们好，我是来自商业银行X班的应届毕业生.首先感谢广发银行给我这样一个展示自我的机会。 对于我的情况简历上都介绍得比较详细了在这理我想谈一谈我对这次贵行招聘的认识。

在金融学院这4年的学习生活让我满载而归，4年里我系统的学习了有关金融方面的专业知识，例如金融学，商业银行，中央银行理论与实务等。我认为随着国民经济的增长，银行已经不仅仅在承办存储款等业务，更多的是承担一种信用中介，银行已逐渐发展为老百姓生活中必不可取的金融机构。

能够到银行就业更是我们金融专业毕业生的首选。而我们学校在毕业生就业这方面也为我们量身打造了一个系统的就业体系，如对点钞、票币百张、五笔打字等专业技能进行了一定的培训与考核。另外学校也安排我们参加各种社会实践，尤其是在工行的实习，让我熟悉了银行的工作环境，了解了银行大堂的基本工作流程和业务操作，大堂是银行不可或缺的岗位，它是银行的门面，是银行业务的讲解员，也是银行与老百姓沟通的桥梁。

在这个岗位上不仅仅是体现我对专业知识的掌握程度，更重要的是它能培养我的耐心，意识，应变能力，端正我的工作态度，所以我很看重这次贵行招聘的机会。如果我能成功，我一定会努力成为企业认可，客户满意的优秀员工。

谢谢!

您好，我是。毕业于xx大学。简简单单的我，却有一颗不简单的心。我，自信，乐观，吃苦耐劳，身体素质好，敢于迎接一切新事物的挑战;有较强的学习和社会适应能力;能很好的与他人相处，具有良好的团队合作精神。在校期间，本人还参加学校勤工俭学，积极参加学校各种活动。

本人已经获得省计算机二级证书、全国普通话二级乙等。diyifanwen.com语言表达能力强、能够熟练运用Office20xx(Word,Excel)等办公软件。我的优点是敢于挑战新事物，勇于认错，严格要求自己，做事认真。

我是*学院的一名应届毕业生。所学的专业是计算机应用，是辅助设计专业。我性格温和、办事稳重、善于思考、自学能力强，易于接受新事物。我的基础知识扎实、专业知识过硬并且具有较深厚的专业计算机知识。是一名符合时代要求的具有复合知识技能的毕业生。作为即将踏入社会征途的莘莘学子，我满怀热情与追求，期待一份契机与成功。

此致

敬礼!

Hi, Good afternoon everyone :

My name is -x .And I am from No. Overseas Chinese Middle School of .It is really a GREat honor to have this opportunity for an

interview . I would like to answer whatever you may raise , and I hope I can make a good performance today .Now let me introduce myself briefly .

I am -x years old . I graduated from “ University”in . And then I got a higher deGREe in“ university ” in . I have worked for years since I graduated from the university .And I have been a headteacher for years .

Being a teacher is tired but excited . Having taught for so many years , I think I am experienced in teaching field . I have ever got much honor in teaching , but still I think I need a new environment to challenge myself .

I am open—minded , quickly thoughs and skillful in searching for information on internet . I can operate computer well . In my spare time, I have broad interests .Such as reading ,surfing the internet ,enjoying music ,writing some articles on my blog and even chatting with foreign friends online if possible .

I always believe working hard can bring us more opportunities . To be the best one is a little bit hard. But “Trying All My Best “ always can cheer me up .To succeed or fail is not the only thing . It’s in how we face and invaluate ourselves .This is the chance we take , and this is what weve worked for all our lives . Shining like a shooting star at night , and always smile at life .We’ve got to give it all . Someday when we turn back for what the footprint we have left , time will record the victory in our heart . So “ Try All My Best ” --- this is the motto of mine .

Ok !So much .Thank you !

Hello, I am Ouyang Feng, you can call me Ouyang Huoxiao front. Below I used to let everyone know me.

I graduated from Guangxi University, I love mechanical things, then a little love to do some mechanical. A big game player through the National Computer Rank Examination (two C language), the same year, the national robot contest in fourth.

This time I took my love ship to participate in robot competition, modeling is done according to Transformers, the program is my own series, I hope you can like

I hope you will support me!

Hello, I am Lisa Huang. I recently graduated from Zhejiang University, majoring in Hospitality and Hotel management. I had my internship as a receptionist in W hotel in the past six months. During my work with W hotel, my communication and interpersonal skills were improved. Also I have learned how to handle different situations. Today I am here and I am applying for the receptionist position in Westin. I truly hope that I will be a part of your team and bring immediate value to Westin.

范文附解析

The most interesting place

Dear Pacival,

I am thrilled to know that you are going to visit my hometown and I can’t wait see you again. I miss everything that happened when I was in your city, and your parents and you were so kind to me that I will try my best this time to make your stay an enjoyable and memerable one。

My home town，Changsha, is the capital of Hunan province and best known as the star city for its well developed entertainment industry and tourism. There are numerous places and attractions worth recommending, and Yuelu Mountain is the first one that I’d like to introduce to you.Firstly, in the foot of Yuelu Mountain is the prominent Yuelu Academy. It has an exceedingly long history and its architecture is characteristic of Song Dynasty. Then, after a half hour, we will reach the Bird Forest. There are various rare birds there, and they can sing, perform, and interact with us. After about an hour, we will arrive at the peak, Baiyun Summit. The scenery there is spectacular and we can have a wonderful panorama of the whole city。

I bet you must be very excited about all these activities, and the Yuelu Mountain is waiting forus to explore. All you need to do is pack up and go, and I assure you that this trip will be a great fun。

Should you have any questionand suggestion, please let me know。

I am looking forward to yourarrival。

Yours sincerely,

Romeo

以上是长沙新东方版 特此感谢

这篇文章在20xx年和20xx年都考过类似的题材(介绍家乡)，所以虽然对于满心期待考图画作文的亲可能有些措手不及，但是难度毕竟不大，应该不会有太多问题。

你可以把它当成信来写，也可以把它当做一片介绍性的文章来写(把信的格式去掉即可)。

由于每个人的家乡、校园和想带去的地方不一样，所以范文是没有太多参考价值的。只要注意：1.明确提出了你要带他去的地方;2.说出关于这个地方的两三个值得去的点或者你曾有过的经历。

这里就给出你的家乡，校园和中国道理一样。

My Friend

I have a good friend. Her name is May. She is 12 years old. Her telephone number is 87634966. Her birthday is March 5th. She is good at English and Chiese. She often plays the piano. She likes reading books and listening to the music. Her hobbies are reading and listening to music. She is a nice girl. We often help each other. We are good friends.

业务助理年终工作总结范文

时光如梭，不知不觉中来绿城青竹园服务中心工作已有一年了。在我看来，这是短暂而又漫长的一年。短暂的是我还来不及掌握的工作技巧与专业知识，时光已经流逝;漫长的是要成为一名优秀的客服人员今后的路必定很漫长。

回顾当初在招聘会上应聘公司客服岗位的事就像发生在一样;不过如今的我已从懵懂的学生转变成了肩负工作职责的绿城员工，对客服工作也由陌生变成了熟悉。

很多人不了解客服工作，认为它很简单、单调、甚至无聊，不过是接下电话、做下记录、没事时上上网罢了;其实不然，要做一名合格、称职的客服人员，需具备相关专业知识，掌握一定的工作技巧，并要有高度的自觉性和工作责任心，否则工作上就会出现失误、失职状况;当然，这一点我也并不是一开始就认识到了，而是在工作中经历了各种挑战与磨砺后，才深刻体会到。

下面是我这一年来的主要工作内容

1、业主收房、入注装修等手续和证件的办理以及业主资料、档案、钥匙的归档;其中交付园区共92户，办理交房手续46户，办理装修手续7户，入住业主2户;

2、接受各方面信息，包括业主、装修单位、房产公司、施工单位等信息，在做好记录的同时通知相关部门和人员进行处理，并对此过程进行跟踪，完成后进行回访;

3、函件、文件的制作、发送与归档，目前年度工作联系单发函150份，整改通知单115份;温馨提示55份;部门会议纪要23份，大件物品放行条1387余份。

在完成上述工作的过程中，我学到了很多，也成长了不少

1、工作中的磨砺塑造了我的性格，提升了自身的心理素质。对于我这个刚刚步入社会，工作经验不丰富的人而言，工作中不免遇到各种各样的阻碍和困难，但在各位领导和同事们的帮助下，尤其是在任主管的悉心教导下，让我遇到困难时勇于面对，敢于挑战，性格也进一步沉淀下来。记得揽秀苑与临风苑房屋交付的时候，因时间紧迫，人员较少，相关工作又较复杂;管家部全体人员连续加班一个多星期，力争在交房前把所以准备工作做充分做细致;尤其是在交付的前3日，大家每晚都加班至凌晨两三点。交房的第一天我是负责客服中心的协助工作，当我拖着疲惫的身体参与交房工作时，已有一种睁着眼睛睡觉的感觉。但当我看到从重庆远道而来的张羽在面对客户时从容甜美的笑容，娴熟的接待技巧时，内心竟荡起一波波涟漪;她也是加班加点的在工作，也会很累，为什么在客户面前却可以保持这么好的精神面貌和工作状态呢?通过公司领导对我们当天工作的总结，我才深刻体会到职业精神和微笑服务的真正含义。所谓职业精神就 当你在工作岗位时，无论你之前有多辛苦，都应把工作做到位，尽到自己的工作职责。所谓微笑服务就是当你面对客户时，无论你高兴与否，烦恼与否，都应已工作为，重客户为重，始终保持微笑，因为你代表的不单是你个人的形象，更是公司的形象。在接下来第二天、第三天交付工作中，我由协助工作转换为正式接待工作，在加强了自身情绪的掌控的同时，尽量保持着微笑服务，顺利为好几位业主办理完成了交房手续。听到上级领导的鼓励，看着业主满意的笑容，我也无比欣慰。经历了这次交房流程也对我日后的工作起到了莫大的作用，在面对领导与同事的批评与指正时能摆正心态，积极改正;在与少数难缠的工程人员沟通时也逐步变得无所畏惧;接待礼仪、电话礼仪等礼仪工作也逐步完善;

2、工作生活中体会到了细节的重要性。细节因其“斜，往往被人所轻视，甚至被忽视，也常常使人感到繁琐，无暇顾及。在绿城的工作生活中，我深刻体会到细节疏忽不得，马虎不得;不论是拟就公文时的每一行文字，每一个标点，还是领导强调的服务做细化，卫生无死角等，都使我深刻的认识到，只有深入细节，才能从中获得回报;细节产生效益，细节带来成功;

3、工作学习中拓展了我的才能;当我把上级交付每一项工作都认真努力的完成时，换来的也是上级对我的支持与肯定。前两天刚制作完毕的圣诞、元旦园区内布置方案是我自己做的第一个方案，当方案通过主管的认可后，心中充满成功的喜悦与对工作的激-情;至于接下来食堂宣传栏的布置还有园区标识系统和春节园区内的布置方案，我都会认真负责的去对待，尽我所能的把他们一项一项的做的更好。

在xx年这全新的一年里，我要努力改正过去一年里工作中的缺点，不断提升，加强以下几个方面的工作

4、加强学习物业管理的基本知识，提高客户服务技巧与心理，完善客服接待流程及礼仪;

5、加强文案、会务等制作能力;拓展各项工作技能，如学习photoshop、coreldraw软件的操作等;

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