英文导游常用语汇总20篇

导游个人年终工作总结

【篇一】

掐指一算做导游已2年有余，其间有酸也有甜，曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来20xx年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5：书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6：维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7：最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待！“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”！，困难经历了，但经验却留下了。带团总是不可避免要遇到三多（人多车多压力多），作为导游就要做到三心（多一份细心，多一份小心，多一份诚心）

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解。

我付出，我努力！总相信“一份耕耘，一份收获”！

【篇二】

20xx年即将结束，只有在回首，才能感觉时间的飞逝。只有回首，才知收获。

算算从事导游工作已有两个年头了。去年半年多的全陪工作，让我身心疲惫。曾经试图放弃，却有百般理由选择坚持。为了坚持，为了继续，我走进了金矿，加入了遂金这个大家庭。一年，经历了酸甜苦辣，留下了经验。20xx年1月份带的第一个地接团，这对之前从未带过地接团的我来说是一个新的挑战。加上对景区和线路的不熟悉，上团前异常的紧张。好在团是顺利带下来了。到目前为止，共带了六十三个团。以下对一年带团情况做总结：

一.熟悉线路，接团前做好充分的准备。

a.出全陪前，先要了解目的地的情况，以及注意事项。(给地接导游团款时，要索要收据)

b.地接要了解各个景区的情况。特别是节假日。(问清餐怎么做，按桌还是按人，小孩是否含餐。关系到钱财时，发信息，以防事后发生纠纷时可以做凭证。)

二.用心服务。做旅游就是做服务。服务是关键。带团除了讲解就是服务。用心服务，无论客人素质高低，只要用心去服务总是对的。但服务并不等同于服务员。在餐厅就餐时，如果餐厅不是很忙，就没必要端菜送饭。有时候，遇到素质低的客人看到你做服务员做的事，他就会帮你当成服务员。如果餐厅很忙，那就有必要帮忙上菜。记得曾经出全陪时，有个很优秀的地接跟我说过，一个优秀的导游就是导游，不是服务员。服务也是要看情况和具体事情的。

三.注意协调，随机应变，以不变应万变。出现问题不能慌，要及时果断处理。七月份，带了一个团，矿里职工赴海南疗养。因种种原因，未召开行前说明会，导致车赴机场时，出现了一系列状况。虽然这事于导游无关，因为带此团的全陪导游是自己，所以，当时情况下，只有道歉和安抚客人情绪，尽力减少公司损失。

四.书到用时方恨少。很多时候会被客人的一个问题问的哑口无言。一次带老年团，在讲到凯恩集团时，一位退休老教师问，王白浪是遂昌人吗?当时的我只能惭愧的说抱歉。我确确实实不知道王白浪是不是遂昌人。下团后，查资料才知道，他是遂昌本地人。对于一个遂昌有着重大贡献的人，我居然对他一无所知。如果平时到看看多了解了解，也不至于客人问起时，一问三不知的尴尬。

20xx年，对于旅游界来说是一个特殊的年份。新的旅游法在十月一号实施，这对整个行业来说无疑是个巨大的冲击。新法规定：为保障游客的消费权利，整个行程中不得进购物店。众所周知，在旅*业里导游的底薪极低，且无保障，工资的大部分是佣金。这也是一个公开的秘密。十一后，旅行社不得不提高导游的工资。但是真正提高多少呢?不得而知。

20xx年对我自己来说也是一个特殊的年份。第一次独立完成地接工作，第一次处理交通事故，第一次半夜带摔伤的老人去医院，第一次送机到机场，却发现关门......

很多人说，做三年导游，相当于走了三十年的人生路。虽然每个团的基本步骤差不多，拿计划单，接团，走行程，送团，报账。说起来每个团过程很简单，但每个团有不同。读万卷书，不如行万里路。旅途中的所见所闻都能让自己长见识。这是一笔难得的财富。

【篇三】

今年可以说是我丰收的一年，以往的我都是坐在计调的位置操纵团队，安排客人吃住行游购娱。但是今年我可以冲到旅游工作的第一线去，去给客人介绍我们祖国的山山水水、介绍我们大连这座城市的春夏秋冬。介绍我们的大海、介绍我们的广场介绍我们的文化、介绍我们大连的每一个角落。这就是我今年的第一个收获——我的国导证、正因为有了证我得意实现我的人生梦想，去完成我的人生使命。

由于拿证时已进入旅游旺季我便做着兼职导游工作，忙忙碌碌的每一天穿行在每个旅行社的办公室和景点之间，其中有中国旅行社、瑞的旅行社、百度旅行社、中国国际旅行社等等。

在有限的时间里尽量多的为游客多做介绍、多做讲解、多服务、多微笑是我做导游的宗旨。我相信只有真情的讲解、周到的服务、微笑待人、游客才会玩的开心，作为一名大连导游员我代表的不仅是我自己、不仅是我的旅行社，我代表的是我们这座城市，大连是一座海滨城市有着数不清的奇景异观。这么漂亮的城市不能因为导游的服务差而让游客对其有反感。

当我每走进一个旅行社的同时，每次递交一份简历上面都会清楚的写着我是一名只会讲解只会服务不会赚钱的导游。可能作为我的同行业来说不会赚钱的导游不是好导游，但是只会赚钱不会服务的导游更不是好导游。但是尽管这样仍然会找到好的旅行社，因为聪明的老总都知道只要服务跟上去不愁没钱赚，现在的游客不差钱就看你怎么为他服务?作为一个海边城市的导游、作为我们八零年代的尾巴，我们的服务不仅仅停留在只会讲解几句导游词那么简单!要学会无微不至，游客的每一个动作、游客的每一个眼神、你都要了解他想需求什么?这才是一名懂得游客心理的好导游、这才算是好导游。

面对今年的第二个收获就是我有幸参加辽宁省举办的导游大赛，感受了赛场的争锋对决也让我见识了我省其他地区导游员的水平，一句话“人外有人天外有天”我承认我的没有发挥好只因为我还不够努力，尽管我像考导游证那样三更午夜的看题，但是只要在努力一些在努力一些我也许就不会错两道题，也许就是全场的分。郭老师说一句话令我印象深刻“一身的武功让一道题给废了”。我很服气但是我不甘心我等待着下一次的对决，但是对于我刚出茅庐的孩子能够参加比赛我已经知足。能站在省里的比赛场上也是一种磨砺，是金子总会发光的我等待着那一天、

今年的第三大收获就是，我接待了一个又一个的团队，分享游客的酸甜苦辣，为他们排忧解难，把不愉快留给我。把快乐带回家，没有发生误船误机事故，完成了“快乐而来满意而归”的宗旨，因为平安、开心、快乐、比什么都重要!

20xx年是我的幸运年我考上了梦寐以求的导游证。但是20xx年对我来说是一个全新的开始，我的目标是进入大连中国旅行社，踏踏实实从导游做起认认真真的为游客服务用我的真心换取他们的笑容呵呵。同时我在这里也向所有的大连导游发起倡议“做一个名干干净净的导游、不赚黑心钱、不*购物、不*游客消费、不在宣传中有虚假信息”。

让每一个来到大连旅游的人不仅看到、认识、了解这座城市的美景，更能够因为我们的介绍从而爱上这座城市。让他们的记忆中永远都有那片蓝色的大海，永远都有导游那张灿烂的笑容。作为的导游我很愿意引用赵本山老师的一句话“生产快乐快乐生产”游客出来玩就是出来寻求放松、寻求快乐的。我们呢?就是制造快乐的机器把所有不快乐的因素在我们这里都转化为快乐、快乐、快乐、

在新的一年里我还要在工作的同时继续学习旅游文化、学习祖国河山的文化、把不知道的知识弥补回来。以便在今后的导游工作中更好的为游客服务、为你服务、为大家服务。

New Yuanming Palace in the 2nd February 1997 formally completed and opened, it is located in the zhuhai jiuzhou avenue stone forest mountain, covers an area of 1.39 square kilometers, is the manuscript with the old Summer Palace in Beijing, according to the proportion of 1:1 selected the old Summer Palace built 18 of 40 landscape scene, investment 600 million yuan, is one of the first 4 a grade scenic spot in China. It is surrounded on three sides by mountains and faces the south smooth and broad, fortunas lake water area of 80000 square meters.

New Yuanming Palace concentrated represent the grand momentum of yuanmingyuan imperial garden in Beijing, all landscape architecture are built according to the size of the original copy. Hall "legitimate", "taking jiuzhou qing", "peng YaoTai island", "penghu-glance wonderful scenery of" central axis for the royal palace buildings, central axis to the west is "the concept of well ying", "haiyantang" and "(" sea bright garden scenic area, around the breeze-ruffled lotus beside," skylight "up and down," the foundation ", "song music" and so on more than 10 Chinese jiangnan garden landscape architecture. It with its strong qing culture, fine elegant chic pavilion, table, floor, cabinet and majestic big dance performance attracts numerous tourists both at home and abroad.

The second opium war in 1860, British and French troops invaded Beijing, thought xianfeng emperor is still in the old Summer Palace, to the old Summer Palace as the attack target. Xianfeng, in fact as early as before the British and French troops into Beijing led a group of ministers to escape the jehol. The invaders into the palace to see solemn temple, magnificent pavilions, secluded gardens, immediately began to rob up. According to historical records, an intruder after entering the palace, also dont know what thing, have lost the gold, silver, in order to set with jewelry jade works of art, and he had lost his gold. Priceless porcelain and enamels, because too big cant move out, should be broken. Coalition after robbing the old Summer Palace is still not satisfied, and that can only be made in China and burning yuanmingyuan emperor shaking, biggest hits, so the British soldiers in their support of the government and public opinion to burning yuanmingyuan. In October 1860 a generation of famous finally reduced to ashes under the fire of the invaders. In human cultural history of the old Summer Palace burnt loss is immeasurable, the invaders not only destroyed the unique gardens in the world, and the large number of precious cultural relics and plunder abroad, a generation of famous only ruins left. Qing emperor after several generations, though still wanted to rebuild yuanmingyuan, but eventually because of domestically, national strength is insufficient, reconstruction have to fall by the wayside.

New Yuanming Palace combines classical imperial complex, jiangnan classical gardens, buildings and western buildings as a whole, for visitors to show the prosperous time qing dynasty elegance. West park, is the noble temperament of western buildings, white marble, delicate inside adornment, let you as if place oneself in Europe in the ancient palace.

Temple fair, jiuzhou feast scenic area layout solemn, founder, reflect the royal style, or show harem and free from vulgarity temperament; Yellow colored glaze appearance grand; Green coloured glaze is full of vitality; Purple coloured glaze spirits to ward off bad luck, it is no wonder that emperor qianlong had "carved painting, complacent hin huts meaning".

Ming new park has many tourists to participate in activities, ornamental. "Legitimate" emperor began to reign; "Jiuzhou characters" adaptation; "The song in" jiangnan silk; "Penghu-glance scenic spot" imperial concubines, wedding. "Qianlong jiangnan" swim airdropping lake big parade, visitors can experience to ride the dragon boat when "emperor", "the queen" feeling; A garden teahouse, lounge, book galleries, performances of folk artists to make you feel the Chinese culture has a long history. The garden every day "emperor", "qing dynasty palace anecdotes" and "imperial concubines" program performance, visitors can see the qing court etiquette.

Andy scenic spot located at the side of the east suburb of kunming mingfeng, covers an area of 1773 mu of 8 km away from downtown. Mirage resorts to create next thirty years wanli (1602) Ming chongzhen decade (1637) moved tongdian struck binchuan chicken foot mountain, the qing emperor kangxi 10 years (1671), the day the king wu sangui reconstruction of the existing building double-hipped roof mountain type zhenwu bronze, bronze weighing 250 tons, is Chinas largest copper construction, it is the Summer Palace in Beijing mirage of the longevity hill intact; More than, the wudang mountain in hubei Andy is the largest remaining pure copper temple in China. The famous Andy belongs to taihe palace, as part of the total weight of 250 tons, for double-hipped roof flying pavilion imitation wood square building, the temple 6.7 meters high, 6.2 meters wide, deep, including stone, corrugated roof eaves beams, statues, curtain, bottle opener, you had plaque jacaranda with banners, etc were bronze.

Andy since with Chen bin Yu Wanli nonyl Yin (1602) years, ding, has more than 380 years; Wu sangui reconstruction has more than 210 years. Built during Ming wanli period. With Chen bin modeled on hubei all counties within the territory of mount wudang tianzhufeng taihe palace and mirage, built a little change. The late Ming dynasty ruled yunnan mus evil, court repeatedly being disciplined, family decline. But, he is not on its own to find root cause, and to seek relief from the superstition. Letter is: YingWuShan in the east of the city, the mountain stands the bronze, "copper is the genera, of the west can g wood", so the tour by Zhang Feng He, mount tongdian down to chicken feet of western yunnan, fengshan mirage, existing Wu Sanjia rebuilt at the beginning of the qing dynasty. There were "on the beam, the qing emperor kangxi 10 years, were the big lv, ten door day, the day prince wu sangui worship", etc.

From the bottom up the car and walk, fairy bridge, into the "mingfeng", "first tianmen", "two tianmen" and "three doors. Climbing the tianmen, visible ancient grave taihe palace gate. Al cloud: "painting lianyun, three acres of castle peak, zhu LouYing, dont drive wizard a heavy day". Again into the temple gate, lingxingmeng door, visible stand tall brick city, blow about several zhangs, just like the Forbidden City. Along the order into the "city", right against the face high steps and is the center of the taihe palace architecture, famous mirage. Spot with three layers of 36 wing Angle of 29 meters high tower, the third floor of the dome, hung Ming yongle (1432) 21 years big bronze, cast by 3.5 metres high, caliber 6.7 meters circumference, 14 tonnes, to yunnans largest antique clock. New "China golden expo garden", the wudang mountain in hubei, wutai mountain in shanxi, shandong taishan, and Beijing copper building housed a garden of the longevity hill. Estates in the pile of marble, Bridges water, step rail, road Shi Fang, plant flowers, such as landscape set each other off, form small and exquisite imitation bronze culture landscape. Andy botanical garden has 500 acres of gardens, has built the tea garden, azalea garden, magnolia, rose garden, WenShi District ten park, introduction of more than 20xx kinds of garden plants. Andy area is a combination of humanities landscape, natural landscape features of tourist attractions. Seven kilometers to the northeast in the city of kunming on phoenix mountain, have completely in bronze casting bronze, a house in the hot sun yi yi is unripe brightness, dazzling, so people called the mirage, is key protected cultural relics in China.

Spring city in qing dynasty kangxi nine years (AD 1670), wu sangui after peasant uprising, the rate of division into ju kunming, reconstruction of mirage. Can be seen on the mirage girders now ", the qing emperor kangxi 10 years, were the major of ji lu month (October) 6, day prince wu sangui to build "the copper. The inside of the Buddha, signboards, beams, level, doors and Windows, panlong, decoration and so on are made of bronze. Andy, floor, the steps of the railings are unique marble build by laying bricks or stones. The whole house majestic, beautiful and easy. Outside the temple built with walls, gates, battlements. The city on the floor. In behind the side, there are thick folded more than two strains of camellia one individual plant and crape myrtle, legend has it for the kind of the Ming dynasty, before and after the Spring Festival every year, thousands of camellia flowers in full bloom, bonus as fire.

旅行社导游部工作规划

在新的一年里，我决心认真提高业务工作水平，为我社经济效益的发展贡献自己全部力量，在新的一年里我将在以下几点进行加强以便于更好的完成社里布置下的每次带团任务：

1.加强学习，拓宽知识面，努力提高自己的文化素养，认真学习旅游专业知识以及相关常识。

2.关注本地旅游业发展走向，从而在工作中对自身的不足加以调整，以较强的针对性，针对不同群体的游客不同模式不同主题的讲解。

3.及时了解同业竞争对手先进理念，以及新的举措且及时向领导汇报，以便领导作出发展计划及工作调整。

4.对内完成好每一次接团任务，对外尽自己最大努力提高三元旅行社良好声誉。

以上是我在新的一年里为自己制定的工作方向及目标，希望在社领导和各位同事的帮助下完成，另外在xx年的工作当中，我衷心的希望社领导能够加大力度，多方面的搜集，听取对我社发展有益的意见，如使用同业114的即时通信工具mq，和用“同业通”信息化管理旅行社业务。各位同事能够积极献策，不遗余力的为我社发展作出贡献，我社可以采取奖赏制度，凡采纳的意见或有利于我社发展的计划，应给予一定的表扬物质上的奖励，以调动每一位员工的工作积极性。 新年将至，在此我提前祝老总日进斗金，生意兴隆，祝同事明年店里爆满(包满)!新年大吉预祝明年咱们旅行社在英明神武的老总领导下和全体同事的共同努力中再一次实现每个景点里都是粉色的旗帜!

Everybody is good! Now we came to the headwaters of the Yangtze river three gorges, it is divided into the qutang gorge, wu gorge and xiling. The sons of li bai in the three gorges once wrote "the early onset treasure", then the poem is widely circulated, people also full of love, for the three gorges today let us to go to the beautiful three gorges.

In the three gorges, just have to say this mountain here, it has the majestic mount tai, huangshan has completed, have the beauty of the fragrant hills. Now we look, on both sides is the continuous mountains, deftly will keep out the sun; The outline of darkness in zhongshan. It is said that only in the midday and midnight to see the sun and the moon. Upon the high mountain, towering old trees, jagged. Mountain stream between hanging a white satin, jet whipping, we can feel the face is covered with layers of water vapor. In the mountains, the lush jungle, river boat, does not have a poetic.

The quiet of the three gorges water without the west lake, also no turbidity of the Yangtze river, is various. The summer, the river water rose, will be a hillock blackish green jade river is an organic whole repeatedly, if in the spring and winter, heres another amorous feelings! Ok, I not much said, or listening to the sounds of virtual, seeing is believing, you to witness the most beautiful of the three gorges together!

2016年上半年导游工作计划范文

青春易逝，展望，力求，能有的!自我，进步!，我为制度本年度的工作计划：

规章制度，力求自身工作的高质量、高;

起来，迎接新一年的旅游工作;导游工作，导游带团技能，自身带团经验，以不变应万变;计调工作，熟练计调操作流程，熟悉线路流程，能以更优的价格和服务质量为公司员后备力量，尽量在最短的内最优的报价，注意工作;总部前台接待，熟悉散客线路、价格，时刻关注价格，更新电子屏信息;

学习，拓宽知识面，努力的文化素养，学习旅游专业知识常识导游带团技能、知识;我相信这众多导游所的;

，以较强的性，针同群体的游客不同模式不同主题的服务。

，自我进步、自我;

小笔记本，把易忘但又需要特殊注意的事情随时记下来，的习惯;这份计划会为，注意可以写得很条理，只要是能看懂就可以;

每一次任务，对外尽的努力桑悦思国旅的声誉!

这篇xx年上半年导游工作计划范文，希望大家从中得到启发。

国际专利许可合同(附英文)

on_____________ day of____________，by and be-tween __________，organized and existing

under the laws of the people’s republic of china. with rehistered office at (hereinafter

referred to as party a) of the first part and __________，organized and existing under

the laws of ____________，with its principal office at________________.

witnessth

whereas the patent right which said in the contract os owned by party b.

whereas party b has the right and agreed to grant paryt a the rights to use，

manufac-ture and sell the contract products of the ppatented technology;

whereas party a hope to use the patented technology of party b to manufacture and sell

thecontract products;

both parties authorized representatives， through friendly negotiation， have agree

to en-ter into this contract under the ertms as stipulated below;

artide 1 definitions

for the purpose of this contract， the following terms have the following meanings;

1.1.‘patented technology’means those letters patent， and applications therefor

presently owned or hereafter acquired by party b and/or which party bhas or may have the

rigt to control or grant license thereof during the term hereof in any or all countries

of the world and which are applicable to or may be used in the manufacture of cotract

products.

1.2. ‘contract products’mians the products described in appendis2 annexed hereto，

to-gether with all improvements and modifications thereof or developments with respect

there-to.

1.3. ‘patty a’means____________. or his legal representative， agent and inhetitor

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我是导游部的成员。今年xx月xx日，我走出旅校门，变成社会人，光荣的成为了太旅的一员。我非常高兴，这高兴不仅源于我对导游这一职业的向往，更有我对能在太旅扎根、收获幸福的自豪。细数工作以来的五个多月，和领导、和同事、和客人交流的每一个画面都让我深深感受到太旅大家庭的温暖，自己也在不断的实践过程中取得了工作上的突破和个人的成长，这些成绩取得和领导的关心、同事的帮助是密不可分的，点滴细节，汇成一张成绩单，现将工作总结如下：

一、善于适应环境，做合格职业人

回顾20xx年，是极不平凡的一年，也是充满希望、迎接挑战的一年。今年xx月xx日，太湖旅游区正式荣膺“国家5A级旅游景区”，xx月xx日，太湖游客中心正式投入运营。作为太旅的第一代导游员，我更有责任、更有义务为“全面走进太湖时代”、迎接“明天更美好”而奉献青春。

来到，来到导游部。我就秉持“干一行，爱一行”的原则努力适应新环境、新变化，坚决服从领导安排，和同事间建立友谊，通过实地踩点学习景点知识，并在实践带团中不断摸索如何提高服务水平。在这里，作为90后的我，正以崭新的面貌，谦逊的姿态，迎接八方来宾，服务地方旅游业。

二、敢于迎接挑战，争做政务导游员

自7月工作以来，我带团21个，（担当全陪导游2次，地陪导游19次）计24个工作日。其中政府类接待团3个，旅行社老总踩线团6个。热情的介绍，周到的服务让游客印象深刻。

游客中心接待方面，43批次客人中，包括俞书记、金区长在内的政府类接待14次，兄弟单位以及旅行社老总参观团9次。我不断推陈出新，整理完善游客中心讲解词，以“接的不同人，说不同的话”为标准，渐而讲解得到了领导的悉心指导与高度肯定。

三、勇于担责扛担，配合组长工作

xx月份，我参加的景区公司组织的竞聘。虽然意料之中的落选，然而领导的肯定让我更添足了动力，鼓足了干劲。我配合部门组长工作，尽力分担部门工作。而后，网服务台交由我负责，主动联系，积极工作，得到了双方领导的高度好评。今年xx月，太湖绿V站在我们游客中心正式运行。作为吴中区团代表，我有幸成为了这里的一名青年志愿者，并负责起上下沟通、内外联络和日常性工作。爱心义卖、旅游咨询、景点宣传，都收到了一定成效。今年12月，太湖绿V站被团区委授予“优秀志愿者组织”，本人也被授予“吴中区生态环保志愿者之星”称号，还被团区委推荐为“苏州市优秀青年志愿者”荣誉候选人。

四、乐于参加活动，提升综合素养

我乐于参加各类活动和比赛，我认为这不仅能丰富自己的阅历，也能提高个人的素养。自工作以来，我先后参加了区志愿者培训、集团DiY讲师培训以及集团勤廉书画展等活动，开拓了视野，陶冶了情操。同时积极参加公司组织的各类比赛，如景区公司导游员大赛，景区公司主持人大赛等，均荣获“第一名”的好成绩。在刚刚结束的吴中区讲解员大赛上，我一举夺得“金奖”，为公司赢得了荣誉。

五、勤于学习思考，不断夯实基础

我极富求知欲，因为这不仅是个人所求，更是业务需要。不充电的导游绝非好导游，不热爱学习的导游也无法更优秀。因此，我通过利用业余时间读书解疑，活学活用，并实地考察，虚心学习，以提高自身素养和知识储备量，以此为游客提供文化讲解，做出文化大餐。

当然学是无止境的，服务亦如此。前些日，我与单位正式签订了合同，我非常欣喜，非常感动。但冷静之余，也有种种反思。反思自己在讲解过程中是否因地制宜，因人而异？与优秀导游间的差距在哪里？反思自己在服务中还需完善那些方面？明年是否能做到让所有的客人高兴、满意？确实，个人有待提高的太多太多，无论知识储备、个人素养还是服务技能。我愿努力奋斗，不懈怠，不动摇，与太旅共同发展，再创佳绩！

Welcome to Jiuhua Mountain. Im Xiaoyu, the tour guide. Im very glad thatwe are here. I hope we can have a perfect tour together. There are 99 peaks inJiuhua Mountain, which is the holy land of Buddhism. Therefore, in order toensure safety, people will come to Jiuhua Mountain to worship Buddha and visitthe magnificent scenery of Jiuhua Mountain.

From the foot of Jiuhua Mountain, you can see that there are clouds and allkinds of strange pines and rocks. Isnt it beautiful. Now we go to the top ofthe mountain by car. There are two tall ginkgo trees on the top of the mountain.One is a male tree and the other is a mother tree. It is said that these twoancient trees were planted by Li Bai, the "immortal poet". Now we are going toDaxiong hall, the oldest palace in Jiuhua Mountain. There is a semicircularreleasing pool in front of the door of Daxiong hall. Why? Because the front doorof the palace is facing a mountain peak like a climbing tiger. A feng shuimaster said that this is a bad omen, so he asked the little monks to build apond in front of the palace A semicircular releasing pool is used as a bow, andthe stone elephant beside it is used as a bow and arrow to guard the palace. Youcan worship in the hall. The Bodhisattva in the hall is kind-hearted and lookslike the real one.

Now we come to the most famous scenic spot of Jiuhua Mountain - Tiantai.Standing on the rooftop, looking up, the rooftop is shrouded in clouds, themountain path is rolling, like a ribbon falling from the clouds. You can see thetourists up the mountain like little white dots scattered on the ribbon.

Well, now we are ready to go down the mountain. We can come back when wehave a chance. If we have a chance, Xiaoyu will be our guide again.

Hello, Im director Lin from Fuzhou. Please give me more advice. Welcome tothe "happy time train". First of all, lets start from Beijing!

OK! Now were at the "history and culture" station. Let me tell yousomething: Prince Gongs house was first built in 1776, which is more than 230years old. It was built for Heshen, a corrupt official. Later, Emperor Jiaqingmade 24 charges, so the house was confiscated. Because the last owner is PrinceGong Yixin, it is called Prince Gongs mansion. Please remember that the twoowners of this mansion are the corrupt official Heshen and Prince GongYixin.

Ladies and gentlemen, now we are at the "Fuchi" station. Do you know whyits called "Fu Chi"? Thats right! Because the shape of the pond is like a bat,he Shen wanted to make himself happy, so he chose the homonym "bat". He alsobuilt 999 bat like buildings in the palace.

We walked past the "Fuchi" and came to the picturesque "western gate"station. The door is exquisitely made, brightly colored and unparalleled. Butthis beautiful door is also one of the 24 crimes of Heshen, because it ismodeled on the western gate of Wanshou garden, the royal garden.

After entering the western gate and passing through the Zhulan corridor,you can see the study of Heshen. You can see a very grand building, which is ournext stop - "historical legend". There is a special way to get to the majesticmain hall. There is only one ladder on this road, followed by a straight andgentle slope. It is said that in his life, Heshen suffered only when he wasyoung, and then he went all the way to the top. So we can also cross the bottomof the ladder, throw all the troubles under the ladder, and then go all the waywith a happy mood!

After visiting Prince Gongs mansion unconsciously, please remember: thishistoric building stands in China! In addition, our train has arrived at theterminal. I hope you can have a safe journey and have a pleasant journey!

2016个人职业生涯导游工作计划书

正如一句格言所讲：“成功者找方法，失败者找借口”。每天向着目标前进，工作会更有充实感。作为社会大家庭的一员，我们每个人都肩负着神圣而艰巨的使命。我们应该重视它，欢迎阅读xx个人职业生涯导游工作计划书。

1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是结合天津近几年的发展概况，及未来发展计划系统讲解给游客，进而展现一个近代与现代相结合，高速发展中的天津市。

2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归。

3.在旅行社规定范围内，为我社及个人争取最大的经济效益。

4.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

5.在接到社里分派接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。

以上几点是我个人在这一年工作中学习和总结出的经验，同时经过这一年的工作也锻炼了我自己的协调办事能力和文字言语表达能力等方面，保证了每次接待旅行团的工作都能正常顺利的进行，以精神饱满的状态对待每一天的工作任务，热爱本职工作，积极提高自身各项业务素质，争取工作的主动性，具备较强的专业性;责任心，努力提高工作效率及工作质量。

感谢阅读xx个人职业生涯导游工作计划书，希望我们每位都能成为成功者。

Ladies and Gentlemen:

Welcome to the temple of Heaven. (After self-introduction) preserved cultural heritages of China. There are basically two kinds of visitors who come here: local pensioners who do exercises here in the morning and evening and sightseers both from home and abroad. All in all ,there are 12 million visitors very year. Now we are going to go along the route that leads to the alter. It will take roughly one hour. Mind you ,the emperor also walked along this route to pay tribute to the God of Heaven.

(Along the Southern Sacred Road leading to the Circular Mound Altar)

The largest group of architectures ever to be dedicated to Heaven ,the Temple of Heaven served as an exclusive altar for Chinese monarchs during the Ming and Qing dynasties. It was decreed that rulers of successive dynasties would place altars in their own capitals to worship Heaven and pray for good harvest. But why ?

The ancient Chinese believed that Heaven was the supreme ruler of the universe and the fate of mankind ,and thus worshiping rites dedicated to Heaven came into being.

The Heaven the ancient Chinese referred to was actually the Universe, or nature. In those days, there were specfic rites of worship. This was especially true during the Ming and Qing dynasties when elaborate ceremonies were held.

The Temple of Heaven was built in 1420 during the reign of Emperor Youngle of the Ming Dynasty. Situated in the southern part of the city ,this grand set of structures covers an area of 273 hectares. To better symbolize heaven and earth ,the northern part of the Temple is circular while the southern part is square .The whole compound is enclosed by two walls, a square wall outside a round one. The outer area is characterized by suburban scenery, while the inner part is used for sacrifices. The inner enclosure consists of the Hall of Prayer for Good Harvest and the Circular Mound Altar.

(Along the Imperial Passage leading from the Southern Lattice Star Gate in front of the Circular Mound Altar)

the Circular Mound Altar is enclosed by two walls ,each containing four groups of Souther

n Lattice Star Gate, each in turn consisting of three doors, with 24 marble doors altogether. Standing on the passage facing north, you will notice that with each pair of doors on is narrower than the other. This reflects the feudal hierarchy: the wider door was reserved for monarchs, while the narrower one was used by courtiers.

On the day of the ceremony ,the emperor would don his ritual costume and be ushered in by the official in charge of religious affairs. He ascended the three terraces in the forefront to pay tribute at the alter.

(Atop the Circular Mound Alter)

we are now on the top terrace of the Altar, or the third terrace .Each terrace has a flight of 9 steps. At the center of this terrace lies a round stone surrounded by 9 steps. At the center of this terrace lies a round stone surrounded by 9 concentric rings of stone. The number of stones in the first ring is 9, in the second ,18, up to 81 in the 9th ring. Even the number of carved balustrades on these terraces is a multiplee of 9. But why?

According to an cient Chinese philosophy, yin and yang were two opposing factors. Heaven and the odd numbers belonged to yang while the Earth and even numbers belonged to yin. Nine was the largest heavenly number accessible to man . What is more, the ancient people also believed that heaven consisted of nine layers and that the emperor` s abode was on the uppermost tier.

Shanhaiguan scenic spot is a world cultural heritage, a national keycultural relics protection unit, and an advanced unit in creating a nationalcivilized scenic spot. "In the boundless Jieshi East, this pass is made byheaven. "The first pass in the world" is the first pass at the eastern startingpoint of the Great Wall. It is the dividing line between the inside and outsideof the pass and an important barrier for Beijing, the capital of the MingDynasty. Its close to the mountain and the sea. Its easy to defend but hard toattack. Built in 1381 A.D., Guancheng is a scientific, complete and strictmilitary defense system composed of Guancheng, Wengcheng, Luocheng, Yicheng,Shaocheng, beacon towers and piers of Xingluo Qibu. Because of its uniqueconstruction, it stands out from many dangerous passes of the Great Wall in theMing Dynasty and is known as "the key of the two capitals and the first pass ofthe Great Wall".

Shanhaiguan, with its ancient life experience, has recorded thevicissitudes of more than 600 years and become a witness of history. Manyemperors and generals left their footprints here: Emperor Qinshihuangs questfor immortality, Emperor Weiwus eastward expedition, Emperor Taizongsexpedition to Korea, and the five emperors of the Qing Dynastys stay There havealso been many major historical events here: Xu Dajians establishment of agarrison, the Jiashen war in the late Ming Dynasty, the invasion of the EightAllied forces, the second Zhifeng war, and the first shot of the Great Wall AntiJapanese war. Laolongtou scenic spot is located on the coast of Bohai Sea, 5kmsouth of Shanhaiguan city. It is composed of Ninghai City, stone city into thesea, chenghailou, nanhaikouguan, longwuying, Haishen temple, etc.

Like a giant dragon, the Great Wall stretches across the land of China. Itseast end is 4 kilometers south of Shanhaiguan City, and it is inserted into thesea. Like the dragon head, it becomes the eastern starting point of the greatwall of Ming Dynasty, so it is called the old dragon head. Chenghai tower is thecommanding height of the old dragon head, and it is a resort to view the sea.Mengjiangnu temple is located in Fenghuang mountain, 6.5km east of Shanhaiguan,which is composed of zhennu temple and mengjiangnu garden. In front of thetemple, there are 108 steps leading to the mountain gate. Inside the red wall ofthe temple, there are two halls, bell tower, Zhenyi Pavilion, Wangfu stone, etc.In the back of the temple, there is a garden area of Jiangnan style, MengJiangnu yuan and the east west side hall, which reproduces the panoramic view of"Meng Jiangnus story", the first of the four folklores in China.

一般货物进口合同格式（附英文）

合同号码：

签约日期：

买方：

卖方：

本合同由买卖双方缔结，用中、英文字写成，两种文体具有同等效力，按照下述条款，卖方同意售出买方同意购进以下商品：

「章名」 第一部分

1.商品名称及规格

2.生产国别及制造厂商

3.单价（包装费用包括在内）

4.数量

5.总值

6.包装（适合海洋运输）

7.保险（除非另有协议，保险均由买方负责）

8.装船时间

9.装运口岸

10.目的口岸

11.装运唛头，卖方负责在每件货物上用牢固的不褪色的颜料明显地刷印或标明下述唛头，以及目的口岸、件号、毛重和净重、尺码和其它买方要求的标记。如系危险及/或有毒货物，卖方负责保证在每件货物上明显地标明货物的性质说明及习惯上被接受的标记。

12.付款条件：买方于货物装船时间前一个月通过＿＿＿＿＿＿银行开出以卖方为抬头的不可撤销信用证，卖方在货物装船启运后凭本合同交货条款第18条a款所列单据在开证银行议付贷款。上述信用证有效期将在装船后15天截止。

13.其它条件：除非经买方同意和接受，本合同其它一切有关事项均按第二部分交货条款之规定办理，该交货条款为本合同不可分的部分，本合同如有任何附加条款将自动地优先执行附加条款，如附加条款与本合同条款有抵触，则以附加条款为准。

「章名」 第二部分

「章名」 14.fob/fas条件

14.1.本合同项下货物的装运舱位由买方或买方的运输代理人＿＿＿＿＿＿＿＿＿＿＿租订。

14.2.在fob条件下，卖方应负责将所订货物在本合同第8条所规定的装船期内按买方所通知的任何日期装上买方所指定的船只。

14.3.在fas条件下，卖方应负责将所订货物在本合同第8条所规定的装船期内按买方所通知的任何日期交到买方所指定船只的吊杆下。

14.4.货物装运日前10－15天，买方应以电报或电传通知卖方合同号、船只预计到港日期、装运数量及船运代理人的名称。以便卖方经与该船运代理人联系及安排货物的装运。卖方应将联系结果通过电报或电传及时报告买方。如买方因故需要变更船只或者船只比预先通知卖方的日期提前或推迟到达装运港口，买方或其船运代理人应及时通知卖方。卖方亦应与买方的运输代理或买方保持密切联系。

14.5.如买方所订船只到达装运港后，卖方不能在买方所通知的装船时间内将货物装上船只或将货物交到吊杆之下，卖方应负担买方的一切费用和损失，如空舱费、滞期费及由此而引起的及/或遭受的买方的一切损失。

14.6.如船只撤换或延期或退关等而未及时通知卖方停止交货，在装港发生的栈租及保险费损失的计算，应以代理通知之装船日期（如货物晚于代理通知之装船日期抵达装港，应以货物抵港日期）为准，在港口免费堆存期满后第十六天起由买方负担，人力不可抗拒的情况除外。上述费用均凭原始单据经买方核实后支付。但卖方仍应在装载货船到达装港后立即将货物装船，交负担费用及风险。

Butian Boulder

Butian Boulder which is located at the edge of the sky pond, the outfall of Chengcha River seems like a huge ivory inset the sky pond. This boulder condensates after the volcanic eruption, is smelted by fire. There retains many bubbles and scratches above. With the highest point about 10 meters, the width more than 50 meters, is a pocket peninsula inset to the sky pond, and also a tourist attraction full of cultural connotation.

导游实习生工作计划2017

通过这一年的工作以及学习，我个人的工作模式又有了新的突破，工作方式也有了较大的改变，现将一年以来的工作情况总结

1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是结合天津近几年的发展概况，及未来发展计划系统讲解给游客，进而展现一个近代与现代相结合，高速发展中的天津市。

2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归。

3.在旅行社规定范围内，为我社及个人争取最大的经济效益。

4.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

5.在接到社里分派接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。

以上几点是我个人在这一年工作中学习和总结出的经验，同时经过这一年的工作也锻炼了我自己的协调办事能力和文字言语表达能力等方面，保证了每次接待旅行团的工作都能正常顺利的进行，以精神饱满的状态对待每一天的工作任务，热爱本职工作，积极提高自身各项业务素质，争取工作的主动性，具备较强的专业性;责任心，努力提高工作效率及工作质量。

在这一年的工作中我个人也存在一些问题，比如工作还不够细致，由于个人脾气秉性容易与同事造成不愉快等等，在未来的时间里我会努力改正自身存在的问题，希望社领导和各位同事多帮助我，指出我的缺点和不足。我会虚心听取，及时改正。

The Great Wall, like the Pyramids of Egypt, the Taj Mahal(1) in India and the Hanging Garden of Babylon(2), is one of the great wonders of the world. Starting out in the east on the banks of the Yalu River in Liaoning Province, the Wall stretches westwards for 12,700 kilometers to Jiayuguan in the Gobi desert, thus known as the Ten Thousand Li Wall in China. The Wall climbs up and down, twists and turns along the ridges of the Yanshan and Yinshan Mountain Chains through five provinces-Liaoning, Hebei, Shanxi, Shaanxi, and Gansu--and two autonomous regions--Ningxia and Inner Mongolia, binding the northern China together.

Historical records trace the construction of the origin of the Wall to defensive fortification back to the year 656 B.C. during the reign of King Cheng of the States of Chu. Its construction continued throughout the Warring States period in the fifth Century B.C. when ducal states Yan, Zhao, Wei, and Qin were frequently plundered by the nomadic peoples living north of the Yinshan and Yanshan mountain ranges. Walls, then, were built separately by these ducal states to ward off such harassments.

Later in 221 B.C., when Qin conquered the other states and unified China, Emperor Qinshihuang ordered the connection of these individual walls and further extensions to form the basis of the present great wall. As a matter of fact, a separate outer wall was constructed north of the Yinshan range in the Han Dynasty(206 BC--1644 BC.), which went to ruin through years of neglect. In the many intervening centuries, succeeding dynasties rebuilt parts of the Wall. The most extensive reinforcements and renovations were carried out in the Ming Dynasty (1368--1644) when altogether 18 lengthy stretches were reinforced with bricks and rocks. it is mostly the Ming Dynasty Wall that visitors see today. The Great Wall is divided into two sections, the east and west, with Shanxi Province as the dividing line. The west part is a rammed earth construction, about 5.3 meters high on average. In the eastern part, the core of the Wall is rammed earth as well, but the outer shell is reinforced with bricks and rocks. The most imposing and best preserved sections of the Great Wall are at Badaling and Mutianyu, not far from Beijing and both are open to visitors. The Wall of those sections is 7.8 meters high and 6.5 meters wide at its base, narrowing to 5.8 meters on the ramparts, wide enough for five horses to gallop abreast. There are ramparts, embrasures, peep-holes and apertures for archers on the top, besides gutters with gargoyles to drain rain-water off the parapet walk. Two-storied watch-towers are built at approximately 400-meters internals. The top stories of the watch-tower were designed for observing enemy movements, while the first was used for storing grain, fodder, military equipment and gunpowder as well as for quartering garrison soldiers. The highest watch-tower at Badaling standing on a hill-top, is reached only after a steep climb, like "climbing a ladder to heaven". The view from the top is rewarding, hoverer. The Wall follows the contour of mountains that rise one behind the other until they finally fade and merge with distant haze. A signal system formerly existed that served to communicate military information to the dynastic capital. This consisted of beacon towers on the Wall itself and on mountain tops within sight of the Wall. At the approach of enemy troops, smoke signals gave the alarm from the beacon towers in the daytime and bonfire did this at night.

Emergency signals could be relayed to the capital from distant places within a few hour long before the invention of anything like modern communications. There stand 14 major passes (Guan, in Chinese) at places of strategic importance along the Great Wall, the most important being Shanghaiguan and Jiayuguan. Yet the most impressive one is Juyongguan, about 50 kilometers northwest of Beijing. Known as "Tian Xia Di YI Guan" (The First Pass Under Heaven), Shanghaiguan Pass is situated between two sheer cliffs forming a neck connecting north China with the northeast. It had been, therefore, a key junction contested by all strategists and many famous battles were fought here. It was the gate of Shanghaiguan that the Ming general Wu Sangui opened to the Manchu army to suppress the peasant rebellion led by Li Zicheng and so surrendered the whole Ming empire to the Manchus, leading to the foundation of the Qing Dynasty. (1644-1911) Jiayuguan Pass was not so much as the "Strategic pass Under the Heaven" as an important communication center in Chinese history. Cleft between the snow-capped Qilian Mountains and the rolling Mazong Mountains, it was on the ancient Silk Road. Zhang Qian, the first envoy of Emperor Wu Di of the Western Han dynasty (206 B.C-24 A.D), crossed it on his journey to the western regions. Later, silk flowed to the west through this pass too. The gate-tower of Jiayuguan is an attractive building of excellent workmanship. It has an inner city and an outer city, the former square in shape and surrounded by a wall 11.7 meters high and 730 meters in circumference. It has two gates, an eastern one and a western one.

On each gate sits a tower facing each other. the four corners of the wall are occupied by four watch towers, one for each. Juyongguan, a gateway to ancient Beijing from Inner Mongolia, was built in a 15-kilometer long ravine flanked by mountains. The cavalrymen of Genghis Khan swept through it in the 13th century. At the center of the pass is a white marble platform named the Cloud terrace, which was called the Crossing-Street Dagoba, since its narrow arch spanned the main street of the pass and on the top of the terrace there used to be three stone dagobas, built in the Yuan Daynasty(1206-1368). At the bottom of the terrace is a half-octagonal arch gateway, interesting for its wealth of detail: it is decorated with splendid images of Buddha and four celestial guardians carved on the walls. The vividness of their expressions is matched by the exquisite workmanship. such grandiose relics works, with several stones pieced together, are rarely seen in ancient Chinese carving. The gate jambs bear a multi-lingual Buddhist sutra, carved some 600 years ago in Sanskrit(3), Tibetan, Mongolian, Uigur(4), Han Chinese and the language of Western Xia. Undoubtedly, they are valuable to the study of Buddhism and ancient languages. As a cultural heritage, the Wall belongs not only to China but to the world. The Venice charter says: "Historical and cultural architecture not only includes the individual architectural works, but also the urban or rural environment that witnessed certain civilizations, significant social developments or historical events." The Great Wall is the largest of such historical and cultural architecture, and that is why it continues to be so attractive to people all over the world. In 1987, the Wall was listed by UNESCO as a world cultural heritage site.

Notes:1. the Taj Mahal in India 印度的泰姬陵2. the Hanging Garden of Babylon 巴比伦的空中花园3. Sanskrit 梵语4. Uigur 维吾尔语

There stand 14 major passes (Guan, in Chinese) at places of strategic importance along the Great Wall, the most important being Shanghaiguan and Jiayuguan. Yet the most impressive one is Juyongguan, about 50 kilometers northwest of Beijing.

Known as "Tian Xia Di YI Guan" (The First Pass Under Heaven), Shanghaiguan Pass is situated between two sheer cliffs forming a neck connecting north China with the northeast. It had been, therefore, a key junction contested by all strategists and many famous battles were fought here. It was the gate of Shanghaiguan that the Ming general Wu Sangui opened to the Manchu army to suppress the peasant rebellion led by Li Zicheng and so surrendered the whole Ming empire to theManchus, leading to the foundation of the Qing Dynasty. (1644-1911)

Jiayuguan Pass was not so much as the "Strategic pass Under the Heaven" as an important communication center in Chinese history. Cleft between the snow-capped Qilian Mountains and the rolling Mazong Mountains, it was on the ancient Silk Road. Zhang Qian, the first envoy of Emperor Wu Di of the Western Han dynasty (206 B.C-24 A.D), crossed it on his journey to the western regions. Later, silk flowed to the west through this pass too. The gate-tower of Jiayuguan is an attractive building of excellent workmanship. It has an inner city and an outer city, the former square in shape and surrounded by a wall 11.7 meters high and 730 meters in circumference. It has two gates, an eastern one and a western one. On each gate sits a tower facing each other. the four corners of the wall are occupied by four watch towers, one for each.

Juyongguan, a gateway to ancient Beijing from Inner Mongolia, was built in a 15-kilometer long ravine flanked by mountains. The cavalrymen of Genghis Khan swept through it in the 13th century. At the center of the pass is a white marble platform named the Cloud terrace, which was called the Crossing-Street Dagoba, since its narrow arch spanned the main street of the pass and on the top of the terrace there used to be three stone dagobas, built in the Yuan Daynasty(1206-1368). At the bottom of the terrace is a half-octagonal arch gateway, interesting for its wealth of detail: it is decorated with splendid images of Buddha and four celestial guardians carved on the walls. The vividness of their expressions is matched by the exquisite workmanship. such grandiose relics works, with several stones pieced together, are rarely seen in ancient Chinese carving. The gate jambs bear a multi-lingual Buddhist sutra, carved some 600 years ago in Sanskrit(3), Tibetan, Mongolian, Uigur(4), Han Chinese and the language of Western Xia. Undoubtedly, they are valuable to the study of Buddhism and ancient languages.

As a cultural heritage, the Wall belongs not only to China but to the world. The Venice charter says: "Historical and cultural architecture not only includes the individual architectural works, but also the urban or rural environment that witnessed certain civilizations, significant social developments or historical events." The Great Wall is the largest of such historical and cultural architecture, and that is why it continues to be so attractive to people all over the world. In 1987, the Wall was listed by UNESCO as a world cultural heritage site.

2017年度兼职导游工作总结

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底,今年的导游工作即将结束,回顾这一年的工作,真是丰富多彩。虽然每一次带团都走着同样的路线,但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题,而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游,其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作,可以到处游玩,还不用花钱.可是其中的苦与累只有做导游的自己才能体会.还真是隔行如隔山啊!还有不少客人会说做导游那可是很赚钱的,可是有谁会知道导游赚的每一分钱都是那么地不容易,可以说确确实实是汗水钱!导游要有超强的耐力,带着客人登山玩水,无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈!

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点,在这里我就来总结一下导游工作中必须要把握的几点：

第一点,熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线,来争取时间。还要注意哪些路线是单行线,不要误入其中,以免惹上不必要的麻烦,耽误时间!如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢?很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉,也会让你在游客心中留下一个好的印象,会增加对你的信任度。如果有游客走失,就会第一时间告诉你,让你马上知道她在什么位置,节省很多寻找游客的时间!这就是熟悉路线的好处!

第二点 丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海,各个民族,各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富,不只是课本或是书上的知识,还得懂得民间的趣事,和正在发生的新闻,以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人,提问也会越来越难,如果你有一个问题说错了,那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点 服务大方，工作细心体贴。

我们的工作是服务行业,对象是人。我们要把游客当成上帝,对待任何游客都要热情,脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情,也不能面对着客人表露出来,也要把郁闷的心情藏在心底,有再大的委屈,也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决,要替客人想到一切可以帮忙的事,要学着像保姆那样把所有的事情都想到,做到,安排客人的住宿,吃饭,起床的时间,注意事项,一一都要说到,如果说不到,就会影响你的第二天的行程,客人会说你工作不到位,甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态!

第四点 协调工作，解决客人问题。

游客是来自全国各地,所以有着不同的要求,也会发生不同的事情。由于地域的不同，饮食习惯差异大,就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商,做符合这个团队地域口味的饭菜。晚上安排房间,客人不同意或有什么特殊要求,这就要你和宾馆协调更换新的房间等事宜。到了景点,要合理安排游览时间。让大家统一有个时间观念并且一起遵守，,尽量不要让有人耽误时间而影响行程,同时还要要协调好客人不要内部起意见!这样才会确保你的工作顺利进行。最主要的就是和司机,还有全陪或是地陪导游也要相互处理好关系,哪个环节搞不好,都会让你的工作出问题!带领客人进行购物的同时,不但要完成旅行社安排的任务,还要让客人买的高兴,如果遇到买到劣质商品,你还要协调商店,退换货物,帮助客人弥补损失。所以导游还要把自己当成外交官!客人出现问题,你就要来处理,你虽然不是万能的,但是在客人的心里就是全能的,你就要出面来协调。

第五点 头脑灵活，增强应变能力。

导游在带团的过程中,会发生各式各样的意外事件。如遇到客人走失,或是客人有财物被偷等等。这时导游一定要冷静,帮助客人报案,解决事情。遇到重大事帮,头脑也要灵活的处理事情.要具备遇事不惊的能力!同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。

恭亲王府内，有九千九百九十九只“蝙蝠”。这“蝙蝠”并不是真实的蝙蝠，而形似蝙蝠的建筑。和王申想让自己很幸福，便取“福”的谐音字“蝠”，建了九千九百九十九只“蝙蝠”。

进门后，首先映入眼帘的，便是一只硕大的“蝙蝠”。这是一只形似蝙蝠的池塘，名曰“福池”。池岸边随意错落着假山碎石。福池周围栽满了榆树，榆树的果、叶形似铜钱，每当铜钱般的果、叶掉入福池时，和王申就会笑哈哈：“天上掉下的钱，进入我的?聚宝盆?，地上的钱也是流入我和王申的囊袋中。”这话可真不假!

我们顺着福池潺潺流水走，便来一扇门前。这是一扇精美绝伦的西洋门，色彩鲜艳，做工精细。据说这也是他二十四条罪状之一。因为这一扇西洋门是仿造皇家园林——万寿园里的西洋门造的。

进了西洋门，绕过“送子观音”石雕，便是和王申家的戏园了。戏园前是一片花园，修剪整齐的灌木丛中开着些许花儿。《环珠格格》中“香妃戏蝶”这出戏就是在这里拍摄的。全北京城只有两处是满地青砖，一是故宫的太和殿，二便是和王申家的戏台了。因为青砖的扩音效果十分好，所以在戏台上唱戏不需要任何扩音工具，偌大的戏场人人都能听到音乐，能站在遍地青砖的戏台上为和王申等权贵大臣唱戏也是一种殊荣了。

Evening Scenes of Chongqing

The Red Star Pavilion in the Pipasha Park, the Kansheng Pavilion in theEling Park, and a place called Yikeshu on the Nanshan Mountain are vintagepoints for observing the nocturnal scenes of the mountain city of Chongqing. Atnight the entire city is inundated in an ocean of lights, which form a colorfulthree-dimensional painting, with waves of the Yangtze and Jialing riversglistening against the moonlit, star spangled sky.

Sites of the Provisional Capital

Chongqing figured importantly in modem Chinese history. During the War ofResistance against Japan, it was the "provisional capital" of China under theKuomintang rule from November 1937 to October 1945. Vestiges of that period arestill there in and around the city. These include the Red Crag Village and 50Zengjiayan, as well as Chiang Kai-sheks mansion, Guiyuan Garden, LinyuanGarden, and the mansion of C.C. Kong, the embassies of various countries toChina, as well as former residences of important politicians, generals andcultural figures.

Martyrs Mausoleum at Mount Gele

The former headquarters, radio station and prison of the Bureau ofInvestigation and Statistics of the Military Council (a colossal secret serviceof the Kuomintang) at the foot of the Gele Mountain in Shapingba District havebecome the mausoleum for those who died a martyrs death there in Chinas darkdays. In the dying years of World War 11, it was the site of the "Sino0USInstitute for Cooperation in Special Technology".

Dazu Grottoes

The Dazu Grottoes in the county of the same name is best known for thestone carvings on the Baodingshan and Beishan mountains, which are fine exampleof grotto sculpture in the late years of Chinese feudalism. The sculptures, donein fastidious chisel work and gracious imagery, are marked by a new sculpturallanguage that eschews religious taboos and espouses true life.

Yangtze Rivers Three Gorges

Sailong down the Yangtze from Chongqing to Yichang allows visitors to seethe spectacular scenery of the Three Gorges along with its splendid culturalheritage and fabled local folklore. The cruise, which combines sightseeing withscientific, artistic and folklore exploration, is a national-caliber touristprogram. The 193-km-long Three Gorges, consisting of the majestic Qutangxia,statuesque Wuxia and ferocious Xilingxia gorges, is one of and ferociousXilongxia gorges, is one of the worlds major canyons. Along the way there aresuch scenic attractions as the Fengdu Mountain. Baidi city, Shibao village,Zhang Fels Temple, Qu Yuans Temple, and the Three Gorges Dam.

Lesser Three Gorges

The Daning River is the largest Yangtze tributary, which rises in thesouthern side of the Daba Mountain and flows for 250km before emptying itselfinto the Yangtze at the western entrance to the Wuxia Gorge. The Lesser ThreeGorges on the Daning River, a 50km-long affair covering the Longmenxia, Bawuxiaand Dicuixia gorges in the lower reaches of the river, is billed as one ofChinas 40 best scenic resorts thanks to its gorgeous mountains, elegant peaks,turbulent rapids, limpid water, exotic rock imagery and serene scenery.

Diaoyu City, Hechuan

Established in 1242, or the 2nd year of the Chunyou reign of the SouthernSong, Diaoyu City covers 2.5 square km up the Diaoyu Mountain on the southernshore of the Jialing River in Hechuan Citys Heyang Town. In 1258, the Mongolslaunched a three-way attack on the Song, and in February the next year DiaoyuCity found itself besieged. The Song army mounted a valiant counterattack thatlast3ed for 36 years, and made world war history by rebuffing a strong enemywith a weak force. This prompted some European historians to laud Diaoyu City asthe "Mecca of the East" and "Where God broke his whip". The ruins of the ancientbattlefield of Diaoyu City are well kept there.

Jinyun Mountain

Nicknamed "Less Mount Emei", Jinyun Mountain is a national scenic resort55km from downtown Chongqing.

Furong Cave, Wulung

The Furong (Hibiscus) Cave is located by the Furong River in Wulung County.The main part of the cave is 2,700 metres in length and 3.7 square metres inarea. The Splendid Cave is the most impressive. Housed in it are nearly 30varieties of stalactites chiseled into every manner of exotic imagery by thecunning labor of nature. Major attractions are Gold Throne Hall, Leifeng Pagodaand Sky-reaching Jade Pillar.

导游实习报告范文精选

实训地点：蓝天学院 八一起义纪念馆 滕王阁

实训时间： xx年4月24日——xx年5月8日

实训目的：

一、将书本上的理论知识运用到实际中去，更好的发现自己的不足。

二、提高作为导游所必需的语言表达能力，在游客面前讲解时，不会因为外界的因素而影响到自己的讲解，努力将自己的知识传授给游客。

三、培养在外带团时导游的独立工作能力、组织协调能力，随机应变能力和人际交往能力。导游人员在带团时，她是一个独立的个体，任何事情都可能发生，因此需要提高综合能力。

实训准备：

一、将同学们分成若干组，每组选出一名组长，由组长统一负责和布置组员的任务，每到一处景点时，要有同学出来讲解。

二、准备蓝天学院、八一起义纪念馆、滕王阁三地的资料，搜集多方面的导游词，将这些书面导游词变成自己的知识。

三、提前进行对景点的了解和询问，设计出最合理的线路，以最少的路程看最多有特色的景点。

实训内容：一、蓝天学院的讲解，线路为：正大门——升旗台——景观大道(教学区)——临水广场、求真湖、蓝天阁——图书馆——学术报告厅——沙龙舞台——蓝海大剧场——体育馆——生活区——生态园——行政楼。

二、八一起义纪念馆的讲解，线路为先进陈列大楼，接着是江西大旅社，即八一起义总指挥部旧址。

三、滕王阁的讲解，即逐层讲解。

实训结果：

一、初步掌握导游讲解时所必须的语言技巧和处理突发事情的应变能力，游客在询问相关问题时能够很好的回答他们。

二、顺利完成三次户外导游培训，将平常老师上课时传授的理论知识同实际相结合。

三、其中还存在着不足，有些景点同学们不敢出来讲解，对景点资料的掌握不齐全，没有将书面上的知识变为自己的知识。

实训心得：导游是学问，也是艺术。在我们的这次户外实训课上，我们学到了很多，首先，我认识到理论知识与实际能力是非常重要的，因为在导游过程中，会有许多技巧性的东西存在，比如如何与游客沟通就是最难学会的，但确是最重要的技巧;再次到哟讲解是到哟工作的一项重要内容，在旅游过程中，现场讲解效果如何，在一定程度上反映了一个导游的素质和水平，同时也在很打程度上反映了我们导游队伍的建设，也会影响游客对整个旅游的印象。

下面，我具体地对这次户外实训谈下心得体会，我们这次的导游实训景点分为三个：

第一个景点，在校园讲解的这一块上，同学们的表现都比较好，主要是对自己的学校比较了解，准备的也比较充分，但是我们都有着共同的缺点，就是在讲解时语速在不断的加快，语速在加快，但大脑思维一时还跟不上，就会出现口头禅，这将影响到讲解的效果，你对游客的吸引力也将会降低;其次，老师也在此次校园导游中，以蓝天阁，生态园为例，讲解了园林和古建筑方面的知识，这让我们更好地结合具体事物掌握知识。

第二个景点是八一起义纪念馆，在此次的讲解中，我饿母女首先是听定点导游讲解，结束之后再分组讲解，听完导游的讲解，发现了我们之间的差距，还存在着很多不足，八一起义纪念馆是一个红色旅游区，是一个有着很重要的历史景点，也是我们革命最光荣，最值得几年的地方，但由于我们对历史背景了解不是很多，以致于在导游词的准备反方面不是很充分，再讲解时不能流利的表达出来。在这个环节中没有预想的效果，这也说明了我们更应该认真地去学习，多掌握些历史知识，对我们今后的导游讲解时会有很大的作用。

第三个景点是滕王阁，滕王阁是因为王勃写的一篇文章而名扬天下，这首先就给我们下了一个要求，就要对《滕王阁序》这篇文章要有个初步的了解，在这次的实训中，我们同样的是请这里的点点导游给我们先讲解，虽然同学们都大概知道这些知识，但还是很认真地听她的讲解，这次的实训，汇集了多方面的知识，有历史、人物、山水等等，这就要求我们要有丰富的知识面，对景物的了解也要更深层次，我们吸取了上次在八一起义纪念馆的教训，认真地准备好了导游词，对有些地方进行了现场模拟，可以说，这次的课，效果很不错。

通过这次的导游户外实训，我的确获益匪浅，作为一名导游，当你看到游客投来赞许的目光时，感到多么高兴和自豪，但是同样有着许多酸甜苦辣。