英文导游常用语【汇集20篇】

2020资深导游个人年终工作总结

转眼一年的时间又在不经意间从我们的身边匆匆消失了，过去的一年无论是对社里而言，还是对我自己来说都是忙碌而充实的一年。总结一年中的工作，“导游”工作给我的生活带来了许多快乐：工作中带着来自四面八方的游客朋友穿梭于香格里拉大地;在肃穆的佛殿里、在雄伟的大山间到处留下我快乐的足迹，一起和游客们放声歌唱……细细地去遐想、去品味、去感受这些可能令人终生难忘的导游生活。

导游职业与其他职业有一个显著的不同，那就是导游必须与客人朝夕相处，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱，她不仅仅只被看成一份工作，而更应该被珍视为一个值得终身追求的事业。虽然干导游这行并非我的初衷，然而很快我就发现：自己是适合干导游这一行的，因为我喜欢这个职业。细细总结自己20xx年带团的成功之处，大致如下。

1、通过多年的工作实践，我深深的体会到，取得了导游证，并不代表我就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工作的前提。随着改革开放，我国社会经济的高速发展，文化内涵在不断地丰富、知识更新的节奏在不断的加快，作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

2、要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》和《卡瓦格博国旅散客中心的导游管理条例》，努力的实施好旅游接待计划，做好联系游客、协调各种关系、认真讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、耐心、周到的做好导游服务工作。一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;坚持“合理而可能”的原则，在旅游服务过程中，时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。对游客提出的不合理的、不可能实现的要求和意见，本着实事求是的原则，耐心细致、不急不躁的态度，给游客作出解释和说明，得到游客的理解、信任，使游客心悦诚服。

3、努力让自己的讲解做到更好，导游讲解服务是整个旅游服务活动过程中极为重要的一个方面。包括途中讲解、景点讲解、自然景观、人文景观、历史文物、民俗风情等的介绍。在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可，首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，做到不胡编乱造、张冠李戴、信口开河，使游客没有被蒙蔽、愚弄的感觉，不引起游客的反感、责备、投诉，不影响旅游计划的实施。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒藏区文明的重任，因此我们导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩和信任，其次，在导游讲中，清楚、简洁流利的语言表达，这是导游讲解基本的要求;另外在讲佛教文化，人文景观时，其历史背景、包涵的寓意、文化内涵都要讲清说明。另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。当然，“幽默”要建立在“品位”上，列宁说过“幽默是一种优美的、健康的品质。”幽默应是有礼的、高雅的、不冒犯他人的健康的语言和表现。

4、旅游是一种社会群体活动，它涉及到社会生活的方方面面，包含“吃、住、行、游、购、娱”六大要素，而其活动的主体是人，我们业内常说，自己是“合法的人贩子”，常言说，“林子大了，什么鸟都在，世界大了，什么人都有。”旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员要有敏锐的观察能力，每带一个团队，就要迅速的观察团队人员的年龄结构、性别比例、身体状况等;很快的和游客进行沟通，从游客的言谈举止中判断出客人的文化层次、兴趣爱好，找到和游客相容的交汇点，以便找准自己导游服务的切入点，是自己能很快和游客融为一体，打成一片，是游客对自己有初步的好感。在旅游服务过程中，也要处处留心，在吃、住、行、游、购、娱各个环节上观察游客的情绪变化，并且要和游客进行积极的沟通，了解游客的心里状态，根据游客对人文景观、自然景观的不同喜好，在游览时间、游览顺序上，在讲解方式、讲解风格上做出相应的变化;根据游客的年龄层次、性别、兴趣爱好的不同适当的调整旅游的节奏、劳逸的强度，适度的进行娱乐活动。

5、导游工作内容繁多，一次团队旅游活动不是也不可能是一个导游来全部完成的，需要多方面的配合和支持。作为一个地方导游来说，景点导游、饭店、宾馆、司机等组成一个工作集体，来完成一次旅游活动。这就要求地陪导游必须要有良好的协作精神，良好的合作精神是组织好旅游活动，高质量的完成导游服务的前提，只有地陪、司机等各方密切协作，共同努力，旅游活动就会顺利和谐的进行，我们所做的各项旅游服务也会让旅游者获得物质上、精神上的享受，获得心里上的满足，从而赢得游客的信赖，为旅游业赢得信誉，最终为旅行社争取到忠诚的客户群体和为旅行社创造的利润。

从事导游工作几年来，最深的感受就是学海无崖，真正体会到了“书到用时方恨少”的尴尬。工作实践中越来越感觉到知识积累和经验积累的重要性。我深知“不积跬步，无以致千里，不积小流，无以成江海”，所以在20xx年的工作中，我将会更加努力的学习相关的知识和文化，努力总结20xx年工作的失误和不足，使自己在新的一年里有一个更大的提高，更好的完成旅行社和旅游局交给的游客接待任务，做到服务秀，利润化，游客满意化。

Everybody is good! I am the guide from China international travel service - Tang Ruiqi. Today, let me take you to visit guilin landscape together!

You must have heard of the "landscape jiatianxia guilin" this quote, it comes from the hand of the qing dynasty poet Jin Wuxiang. There are many poets have been in guilin items, visible how famous landscape of guilin.

Lets take a boat ripples on the li river together!

Water has three characteristics of the lijiang river, is static, clean, green, respectively. It make you feel less than the static flow, alive it clear can see the small fish, it seemed like a flawless emerald green.

Landscape, landscape, can not not have water mountain. Everyone please look here, this is the elephant trunk hill. Elephant trunk hill, also called xiangshan, yamagata cool, its like a giant elephants, and stretched out like a long nose, there is a beautiful fairy tale, the legend in a long time ago, a mother gave birth to a baby elephant, elephant one day by the river water, accidentally rolled down, like a mother know constantly call, long day sky like mom a fixed posture, finally became the elephant trunk hill as my mum. This is a great mother ah, this is a very touching story, is also a great maternal love, let us little like as soon as possible and like his mother can get together soon.

The hills of guilin, and show also risks. The continuous mountains, north of the mountains to the south of grids, each are not connected; The hills of guilin color bright and beautiful, reflected in the water, guilin mountain is very danger, danger peak stand out, jagged, like a heart will not fall down.

So how can add up the hill and the water not make people linger? Tour guides stop here today, hope you also go to guilin to play next time, I am here waiting for you, goodbye!

莫高窟这个名称最早出现在隋代洞窟第423号洞窟题记中，其名称的由来众说纷纭，莫衷一是，大抵有三种说法：其一，是说菲高窟开凿于沙漠的高处而得名，在古汉语中沙漠的漠和莫高窟的莫是通假字;其二是说从藏经洞出土的文书和许多唐代文献都记载，唐代沙州敦煌县境内有漠高山、漠高里之称，据此考证，鸣沙山在隋唐也称漠高山，因此将石窟以附近的乡、里名称命名;其三是说在梵文里莫高之音是解脱的意思，莫高是梵文的音译。

故事

莫高窟创建于前秦，关于莫高窟的创建由来啊，有这样一个故事。longlongago，有一个叫乐樽的和尚云游到鸣沙山下，这时正值黄昏，太阳就要沉落在茫茫无际的沙漠之中了，他又饥又饿，茫然四顾，在向东方远望时，忽然看见三危山高耸的峰顶在夕阳的映照之下，金光闪闪，好似有千佛在其中显现。和尚一下子被这奇妙的景象惊呆了，欢喜万分，立即顶礼膜拜，并许下了造窟的誓愿。他随即化缘，开凿了第一个洞窟。消息不胫而走，很快传向了四面八方，于是就有许多善男信女前来朝拜。后来又有一个叫法良的禅师，在乐樽开凿的洞窟旁边又开凿了一窟。但是时至今日，人们已经无法弄清最早开凿的究竟是哪两个洞窟了，因为到唐代时候，这里开凿的洞窟已经有一千多个了。也难怪人们会把莫高窟成为千佛洞。

概况

莫高窟已经有1600多年的历史了，壁画45000平方米，塑像2400余身，现存洞窟491个，理所应当的以它创建年代之久。建筑规模之大、壁画数量之多、塑像造型之多、保存之完整，其艺术价值之博大精深而闻名天下，享誉国内外。

壁画

说到莫高窟，不得不说的是她的壁画。莫高窟壁画就像一座巨大的美术陈列馆，向人们讲述着神秘高深的宗教艺术。壁画内容主要有尊像画(佛、菩萨、天王像等)、宣扬西方极乐世界的经变画、佛经故事画、佛教史迹华等等。壁画有的反映生产生活社会生活，有的反映衣冠服饰建筑造型，有的反映音乐舞蹈杂技各种艺术，总之就是人间百态尽在其中。也为我们了解古代人打开了一扇窗口。莫高窟的壁画艺术是龙门、云冈石窟所没有的，是世界上任何石窟寺所无法相比的，它是莫高窟艺术的精髓。如果所45000平方米壁画一张张连接起来将长达25公里，要把这些壁画哪放在路边的话，可以构成个从市区到莫高窟的一条长长的画廊。其规模之宏大，题材之广泛，艺术之精湛，被日本学者称之为一大画廊法国学者称之为墙壁上的图书馆正如一位学者看了莫高窟后感慨的说：看了离煌石窟就等于看到了世界的古代文明。

飞天

飞天是莫高窟的另一个精华。在莫高窟的众多石窟中，都绘有大量的飞天形象。飞天，是佛教中乾达婆和紧那罗的化身。乾达婆是天歌神，在佛国里散发香气，为佛献花供室;紧那罗是天乐神，在佛国里奏乐歌舞。他俩原是古印度神话里的一对夫妻，后被佛教吸收为天龙八部的众神之一，就职能不分合为一体变成飞天了。敦煌飞天的风格特征是不长翅膀，不生羽毛。那靠什么飞呢?是借助云彩，凭借飘曳的衣裙和飞舞的彩带凌空翱翔，可谓千姿百态，千变万化，婀娜多姿，曲线优美。难怪有人会说，中国女人对S型完美曲线的狂热追求是源自这里呢!

总结诚实守信

莫高窟堪称世界最大的艺术宝库之一。是举世闻名的佛教艺术宝库，所以我一个小小的导游肯定有很多地方涉及不到，不妥之处还请大家多多指教。

In our country in the south China sea, a bright pearl. It is like a big magnet, attracting tens of thousands of Chinese and foreign tourists. It is a beautiful zhuhai.

This summer vacation, mom and dad will take me to visit zhuhai, appreciate the beautiful natural scenery.

And so my father mother and I sit on the bus to zhuhai. Along the way, fast car, see the trees and flowers on both sides of the road ran back as fast as he could. For a while and come to huidong, then for shenzhen. Ahead in shenzhen, many skyscrapers. My mood is very happy, we talked and laughed in the car before you know it has been a few hours, at this time has been to the dongguan, we walked along the dongguan. Soon, humen bridge, wow, what a big ah, good length and the width of bridge, the bridge is one thousand meters, is really spectacular! Across the zhongshan we arrived in zhuhai.

Because the car sat for four hours, just get off the bus, I feel dizzy, my head but was soon my joy was washed away. I observed a look, ah! This is the zhuhai, is a much better than my hometown. Countless of tall buildings, trees and flowers.

After lunch, we began to the wharf, are you going by boat, to travel around the island. I hear people say, macau is a very beautiful place, I want to see the early, I wish fly past. Zhuhai this place air is fresh, green is good, not for a moment, my body and mind become very relaxed, very happy.

To the dock, I have a look, wow, the ship here so much! We sat on a big ship, chose a seat to sit on. "Rumbling" ship set out, in a short time to macau, we are here to overlook lisboa casino, Banks, such as observation tower. The tower is spectacular, but also particularly high, towering. Blowing cool and refreshing sea breeze, bask in the warmth of the sun, sailing in the sea, watching the beautiful scenery, I dont have to mention how happy heart. After a while, sailing. After we had finished dinner, and to explore New Yuanming Palace.

To the front round new garden, I cant help to say: "good big of a palace, I stand in front of the hall, father holding a camera, press the shutter, filmed.

The New Yuanming Palace roof is red and yellow, was built with glazed tiles and wall is deep red, whole garden looks magnificent.

We go in to see a lot of scenic spots, more minutes at 7 o clock in the evening, we watched the performance in front of the big stage, the topic is >, talked about the qing dynasty, the period of the new millennium, also a lot of dance, are: the eight banners encouraging, curved knife drum dance, dance, dance of the water... After the show, we went to the river to watch >, is about some opium traffickers to a peoples homes on the island, oppressed the people, know after the qing army, and went to war with them, the final victory. Thats too intense. After watching, we back to the hotel to rest and sleep.

The second day, we got up early, ate dinner, with great curiosity to the zhuhai fisher girl like, we got off the car, looking at fisher girl like, carved out of the fisher girl like, really big, it stands by the sea, it has made a few decades, the fisher girl like wearing skirts, hands up to hold together, dont know what to do, took a several before the fisher girl like a picture of me. We are on the car, ready to leave zhuhai.

We went on from zhuhai, zhongshan city, visit the sun yat-sens former residence and memorial hall, an hour later tour finished, returned home, happy end of travel.

The visiting zhuhai, leave me a deep and wonderful memories. Oh, unforgettable trip to zhuhai!

Welcome to guilin! My name is xijingjing, and Im very glad to be your local guide for todays visition. Now , Id like to give you a brief introduction of the guilin， guilin is famous as tourist city in the world , attracting a great number of tourists who are from all over the word .With the increasing number of tourists ,the construction of tourist service facilities have been developed rapidly in GuiLin.Nowadeys ,there are over 20 air routes that can reach Hong Kong and the other major domestic tourist cities . 现在， 桂林已经成为一个世界的重点旅游城市， 每年都吸引大量的中外旅游者前来游览， 随着游客的不断增多， 桂林市的旅游服务设施建设也在迅速的发展。 现在已有 20 多条空中航线可直接飞香港和国内的各个主要的旅游城市。 Guilin is a renowned historical and cultural city with 20xx years of history and a famous tourist city.GuiLin have a great number of ancient cultural relics, for example ,the han tombs in yanshang mountains ,the ancient pagoda of the tang dynasty , sculptures on the precipices of west mountains in tang dynasty,the ruin of dahe kiln of the song dynasty ,huaqiao ,tombs of king jinjiang of the ming dynasty ,the city wall of the ming dynasty ,and so on . 桂林具有两千年的历史文化名城， 著名的旅游城市， 桂林有着众多的古文化遗迹，如雁山汉墓群、 唐代的木龙古塔、 唐代的西山摩崖造像、 宋代的大河窑址、 花桥、明代的靖江王墓群。 明代的王城等 GuiLin locate in the Limestone karst landscape ,therefor guilin is not only surrounded by the stone in the urban area ,but also is surrounded by the weird shaped stone in the center city .It is surprised to everyone . There are many famous scenic spots. For example ,Trunk mountain, Diecai mountain, Seven Star rocks, and Fubo mountain ,and so on . 桂林处在石灰岩岩溶地貌， 所以不仅城区周围峰石环绕， 即使市区也是奇峰耸立，令人称绝， 独秀峰。 象鼻山、 伏波山、 七星岩、 芦笛岩等都以成为特色的旅游景点。 There is much characteristic food in Guilin . Nowadays , Sichuan Food and Cantonese cuisine are vary popular . From splendid restaurants to local snacks, tourists who are from around the world can find that your need is met beyond your expectations. The most popular local snacks including Guilin rice noodles (mifen), nun noodles, chestnut glutinous rice dumplings (banli zong), stewed duck with gingko, lotus-leaf duck and stewed duck with ginger. 桂林包括许多地区特色食品。 近年来， 四川菜和广东成为最受欢迎的。 从华丽的餐厅， 小吃，来自世界各地的游客一定会发现， 你需要的是 遇到超出您的期望。 最受欢迎的地方小吃 包括桂林米粉(蜜粉)， 尼姑面， 板栗粽子(半粒宗)， 白果炖老鸭， 鸭和鸭烧生姜莲花叶。 米粉 Rice noodles 扣肉 Braised pork 啤酒鱼 Beer fish 桂林人口有 125 万， 其中包括汉、 壮、 苗、 瑶等 11 个民族， 在桂林我们可以体验各种民族风情。 Guilin has a population of 1250000, including the Han , Zhuang, Miao, Yao , and other 11 ethnic groups,.In Guilin we can experience a variety of folk customs. That is all.thank you .i hope everyone has a good trip.

Dandong is located on the banks of Yalu River and yellow coast in thesoutheast of Liaoning Province, across the river from Sinuiju city of theDemocratic Republic of Korea, with an administrative area of 135200 squarekilometers. There are 36 ethnic groups including Han, Manchu, Mongolian, Hui andNorth Korea, with a total population of 2.43 million. In 1988, it became an opencoastal city with the approval of the State Council. It has jurisdiction overDonggang City, Fengcheng City, Kuandian Manchu Autonomous County, Zhenxing City,Yuanbao city and Zhenan city and a national border economic cooperation zone.In 20__, it was listed as the "five points and one line" key development area inLiaoning coastal area.

Dandong is located in the center of Northeast Asia. It is an importantintersection of Northeast Asia economic circle and Bohai rim economic circle. Itis the main land passage connecting the Korean peninsula with China and Eurasia.It is the easternmost starting point of Chinas great wall and the northernmoststarting point of Chinas Wanli sea border. It has unique advantages of coastal,riverside and border.

The railway transportation is 220 kilometers away from Pyongyang and 420kilometers away from Seoul. It is an important hub running through the railwayartery of Northeast Asia. The highway traffic is 220 kilometers away fromShenyang, the provincial capital, and 252 kilometers away from Dalian, forming abalance with the two northern central cities.

Dandong port is only 245 nautical miles away from Incheon port of SouthKorea, which is a very convenient sea passage connecting South Korea and Japan.Dandong has initially formed a three-dimensional transportation network of land,sea and air.

In Liaonings coastal opening-up strategy, Dandong, as an important pole inLiaonings "five points and one line" opening-up pattern, is facingunprecedented development opportunities. The development and construction ofDandong new area will make Dandong from a "river city" to a "port city",providing a new and higher grade ideal space for domestic and foreign investorsto invest in Dandong.

Dandong is close to mountains, river and sea. It has beautiful scenery andpleasant climate. There is no intense heat in summer and no severe cold inwinter. Its annual average temperature is 9 ℃. It is known as "the north andsouth of the Yangtze River". It is the warmest and humid place in NortheastChina and one of the most suitable cities for human beings to live in. In theterritory, rivers, lakes, seas, mountains, springs, forests, islands and othernatural landscapes are complete and each has its own characteristics. It has 24national and provincial tourist scenic spots, nature reserves and forest parks.It is one of the top 20 "citizens most satisfied cities" in China. It is anexcellent tourist city in China and a garden city in Liaoning Province.

Dandong has a coastline of 126 kilometers and a beach area of 328 squarekilometers. It has good conditions for the development of port, shipbuilding,tourism, power generation, aquaculture and other industries. Dandong is rich ingeothermal resources, with 17 natural dew points. It is a famous hot springresort in Northeast China.

旅行社导游个人年终工作总结

【工作总结导语】为大家提供旅行社导游个人年终工作总结，如果你有这方面的写作需求，相信本文内容能为你起到参考作用。工作总结就是把一个时间段的工作进行一次全面系统的总检查、总评价、总分析、总研究，并分析成绩的不足，从而得出引以为戒的经验。下面是小编收集整理的文章，欢迎大家借鉴与参考，希望对大家有所帮助。

旅行社导游年终工作总结(一)

当我们满怀激情的步入20xx年，欣然回首所走过的每一步，除了收获了一年的辛劳，我们更多的是看到了工作中的不足。只有不断的修正和完善才能使我社更加稳步健康的发展。努力使我们旅行社在众多社中形成品牌，真正成为百姓品质生活的先行者、服务行业的领头者。

20xx年共接待旅游人数：3900多人。大小团队130多个，但比去年接待总人数少了300多人，总结原因并不是旅游市场的萎缩，或许是几家旅行社的介入、或许是我们工作的不足导致接待人数的下降。总结xx年的工作计划xx年的工作。重点应该从以下几方面着手：

第一勤学习

进一步规范了我社的规章制度、岗位职责、工作流程、使我社内外部环境都得到了很大程度的改善和提高，使旅行社能够更规范地经营。我社应该在团队组建方面本着宁缺勿烂的原则严把从业人员入职关，从根源上保证了旅游的服务质量，同时积极学习现代治理理念，把员工培训作为全年的工作重点，每月进行员工文化培训、服务理念培训、旅游业务培训、政策法规培训、安全意识的培训等，让每一位员工把服务意识、守法经营、有序竞争、安全意识根植在心，从而为旅游服务质量的永续提高提供了保障。

第二抓质量

为了让旅游服务质量能够得到有效的监督和检验，我们虽然已经开通了散客回访，团队同样也应该及时回访，不能单凭游客意见表来反映。我社结合自己的实际情况，参照旅行社服务标准和相关政策规定，制定一系列旅游服务质量标准，包括上门客人的接待标准、电话咨询服务接待标准、合同签订明示标准;质量回访制度，导游带团的有关规定等等，从个个环节监督旅游服务质量，加强了与游客之间的有效沟通，同时处处宣扬文明旅游的理念，使旅游服务质量得到了提高，变一方义务为双方权利，变被动为主动。

第三常回访

为了确保旅游市场，旅行社品牌的提升新客户、老客户、团队、散客都应该要做到常回访。每一个新客户在没有定下来及时回访，并做好详细的处理结果。实行一周一查。行程中的客户也应及时打电话跟踪，质量的好坏，及时汇报。每笔业务最少一个电话，落实到个人。行程结束了的客户要定期回访，每人每周10个电话，包括探访、拜访、回访。只有常沟通才能进一步的了解旅游市场，拉笼客人，保证客源。

总之20xx年将是我社更具考验的一年，我和我部门的员工有信心在这一年里把旅游部的工作在提升一个台阶。尽心尽力为旅行社的发展和壮大作出应有的贡献。

旅行社导游年终工作总结(二)

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底，今年的导游工作即将结束，回顾这一年的工作，真是丰富多彩。虽然每一次带团都走着同样的路线，但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题，而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游，其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作，可以到处游玩，还不用花钱.可是其中的苦与累只有做导游的自己才能体会。还真是隔行如隔山啊!还有不少客人会说做导游那可是很赚钱的，可是有谁会知道导游赚的每一分钱都是那么地不容易，可以说确确实实是汗水钱!导游要有超强的耐力，带着客人登山玩水，无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈!

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点，在这里我就来总结一下导游工作中必须要把握的几点：

第一点，熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线，来争取时间。还要注意哪些路线是单行线，不要误入其中，以免惹上不必要的麻烦，耽误时间!如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢?很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉，也会让你在游客心中留下一个好的印象，会增加对你的信任度。如果有游客走失，就会第一时间告诉你，让你马上知道她在什么位置，节省很多寻找游客的时间!这就是熟悉路线的好处!

第二点 丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海，各个民族，各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富，不只是课本或是书上的知识，还得懂得民间的趣事，和正在发生的新闻，以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人，提问也会越来越难，如果你有一个问题说错了，那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点 服务大方，工作细心体贴。

我们的工作是服务行业，对象是人。我们要把游客当成上帝，对待任何游客都要热情，脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情，也不能面对着客人表露出来，也要把郁闷的心情藏在心底，有再大的委屈，也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决，要替客人想到一切可以帮忙的事，要学着像保姆那样把所有的事情都想到，做到，安排客人的住宿，吃饭，起床的时间，注意事项，一一都要说到，如果说不到，就会影响你的第二天的行程，客人会说你工作不到位，甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态!

第四点 协调工作，解决客人问题。

游客是来自全国各地，所以有着不同的要求，也会发生不同的事情。由于地域的不同，饮食习惯差异大，就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商，做符合这个团队地域口味的饭菜。晚上安排房间，客人不同意或有什么特殊要求，这就要你和宾馆协调更换新的房间等事宜。到了景点，要合理安排游览时间。让大家统一有个时间观念并且一起遵守，尽量不要让有人耽误时间而影响行程，同时还要要协调好客人不要内部起意见!这样才会确保你的工作顺利进行。最主要的就是和司机，还有全陪或是地陪导游也要相互处理好关系，哪个环节搞不好，都会让你的工作出问题!带领客人进行购物的同时，不但要完成旅行社安排的任务，还要让客人买的高兴，如果遇到买到劣质商品，你还要协调商店，退换货物，帮助客人弥补损失。所以导游还要把自己当成外交官!客人出现问题，你就要来处理，你虽然不是万能的，但是在客人的心里就是全能的，你就要出面来协调。

第五点 头脑灵活，增强应变能力。

导游在带团的过程中，会发生各式各样的意外事件。如遇到客人走失，或是客人有财物被偷等等。这时导游一定要冷静，帮助客人报案，解决事情。遇到重大事帮，头脑也要灵活的处理事情.要具备遇事不惊的能力!同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。

旅行社导游年终工作总结(三)

掐指一算做导游已2年有余，其间有酸也有甜，曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来20xx年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5：书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6：维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7：最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待!“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”!，困难经历了，但经验却留下了。带团总是不可避免要遇到三多(人多车多压力多)，作为导游就要做到三心(多一份细心，多一份小心，多一份诚心)

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解。

我付出，我努力!总相信“一份耕耘，一份收获”!

旅行社导游年终工作总结(四)

20xx年即将结束，只有在回首，才能感觉时间的飞逝。只有回首，才知收获。

算算从事导游工作已有两个年头了。去年半年多的全陪工作，让我身心疲惫。曾经试图放弃，却有百般理由选择坚持。为了坚持，为了继续，我走进了金矿，加入了遂金这个大家庭。一年，经历了酸甜苦辣，留下了经验。20xx年1月份带的第一个地接团，这对之前从未带过地接团的我来说是一个新的挑战。加上对景区和线路的不熟悉，上团前异常的紧张。好在团是顺利带下来了。到目前为止，共带了六十三个团。以下对一年带团情况做总结：

一、熟悉线路，接团前做好充分的准备。

a.出全陪前，先要了解目的地的情况，以及注意事项。(给地接导游团款时，要索要收据)

b.地接要了解各个景区的情况。特别是节假日。(问清餐怎么做，按桌还是按人，小孩是否含餐。关系到钱财时，发信息，以防事后发生纠纷时可以做凭证。)

二、用心服务。做旅游就是做服务。服务是关键。带团除了讲解就是服务。用心服务，无论客人素质高低，只要用心去服务总是对的。但服务并不等同于服务员。在餐厅就餐时，如果餐厅不是很忙，就没必要端菜送饭。有时候，遇到素质低的客人看到你做服务员做的事，他就会帮你当成服务员。如果餐厅很忙，那就有必要帮忙上菜。记得曾经出全陪时，有个很优秀的地接跟我说过，一个优秀的导游就是导游，不是服务员。服务也是要看情况和具体事情的。

三、注意协调，随机应变，以不变应万变。出现问题不能慌，要及时果断处理。七月份，带了一个团，矿里职工赴海南疗养。因种.种原因，未召开行前说明会，导致车赴机场时，出现了一系列状况。虽然这事于导游无关，因为带此团的全陪导游是自己，所以，当时情况下，只有道歉和安抚客人情绪，尽力减少公司损失。

四、书到用时方恨少。很多时候会被客人的一个问题问的哑口无言。一次带老年团，在讲到凯恩集团时，一位退休老教师问，王白浪是遂昌人吗?当时的我只能惭愧的说抱歉。我确确实实不知道王白浪是不是遂昌人。下团后，查资料才知道，他是遂昌本地人。对于一个遂昌有着重大贡献的人，我居然对他一无所知。如果平时到看看多了解了解，也不至于客人问起时，一问三不知的尴尬。

20xx年，对于旅游界来说是一个特殊的年份。新的旅游法在十月一号实施，这对整个行业来说无疑是个巨大的冲击。新法规定：为保障游客的消费权利，整个行程中不得进购物店。众所周知，在旅游业里导游的底薪极低，且无保障，工资的大部分是佣金。这也是一个公开的秘密。十一后，旅行社不得不提高导游的工资。但是真正提高多少呢?不得而知。

20xx年对我自己来说也是一个特殊的年份。第一次独立完成地接工作，第一次处理交通事故，第一次半夜带摔伤的老人去医院，第一次送机到机场，却发现关门......

很多人说，做三年导游，相当于走了三十年的人生路。虽然每个团的基本步骤差不多，拿计划单，接团，走行程，送团，报账。说起来每个团过程很简单，但每个团有不同。读万卷书，不如行万里路。旅途中的所见所闻都能让自己长见识。这是一笔难得的财富。

旅行社导游年终工作总结(五)

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可.

首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。

其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。

另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

导游2017年度工作计划范文

人往高处走，水往低处流。一个人不管在什么环境中都需要谋发展，而计划是发展的导航仪，制定良好的工作计划，能让你的能力得到发挥，能让你如愿实现你的价值。请看导游2017年度工作计划。

转眼已进入2017年的尾声，经过了5个多月的实习的我已基本熟悉了各项业务，也扎实从中学到了很多。如果说，2017年的太旅只是初创阶段的模型的话，那么经过酝酿后的2017年，将是迎接新的更大挑战的关键一年，这对作为“民间大使”的导游员来说无疑是巨大的挑战。为充分做好思想准备，迎接更充实的明天，我特制定以下计划，作为本人2017年工作的重点：

一、业务技能一马当先

优秀导游的基础要素是业务技能水平，尤其在带团过程中要“正确、清楚、生动、灵活”的说事、处事、共事。同时，导游经验的累积也要倚靠接待量，在不同的服务对象上学习不同的知识也十分重要。因此，明年争取做到以下三点：

1、景点实地带团不少于40个(至少8次为政务团队);

2、游客中心接待不少于60次(至少15次为政务接待);

3、争取年内被评为“四星级导游员”，向中级导游迈进;

二、工作态度一丝不苟

“细节决定成败”、“态度决定一切”。导游的好坏不仅在于讲解水平，亦在于服务意识和工作态度。同时在工作上，也要树立“召之即来，来之能战”的大局意识，以此提升自我。因此，明年必须做到以下三点：

1、导游服务好评率100%;

2、导游工作“0”投诉;

3、领导交办的事宜又好又快的完成;

三、解放思想一往无前

导游要解放思想，敢于创新，否则将被社会、行业所淘汰。导游也要转型，也要升级，细分后导游员将不再是单一化的职业，因此导游人员要做足准备，借鉴先进的带团模式，主动出击，以防备迎接万变。因此，明年要做到以下三点：

1、争先创优，向组织靠拢，不断提升个人的政治素养;

2、做创新型与应用型导游，做到“两手抓，两手都要硬”;

3、写出天池.花山、启园、紫金庵和太湖公园实用导游词并汇编成册，写出以上景点面向技能大赛的高质量比赛词各一篇以上;

四、知识储备一如既往

肚子里没有货的导游不是合格的导游，不会融会贯通的导游不是优秀的导游。除了多学、多听、多看、多写、多讲外，导游也要活学活用、现学现用，储备知识，也要善于运用知识，成为“杂家”后的导游将会是最受欢迎的导游。因此，明年要做到以下三点：

1、每个月读一本好书(佛学类的书籍不少于3本);

2、外省旅游至少1次，苏州城内的景点至少留下20处足迹;

3、做好“专升本”前的准备工作，确保一切顺利;

五、善于练就一技之长

导游也要有一技之长，有能驾驭环境、适应环境的能力。做到能唱、能跳，能说、会道，只有不断累积，不断学习，这样的导游才会吃香。明年，我将争取做到以下三点：

1、巩固提升已有的才艺的同时，再自学一门(评书或评弹);

2、年内考出驾照;

3、在区级以上的导游比赛及各项活动中取得优异成绩;

以上，是我个人的工作计划，我将付诸全部努力，做好经常性工作的同时，确保基本完成个人的“现代化建设”，让自己到达一个崭新的高度，做出一份新成绩!

国际专利许可合同(附英文译本)

16.1 the contrant os signed on may _________， _________， by authorized represenatives of botbpar-ties.after the contract has been signed， the two parties shall apply to their respectivethe managing onstructure of the parties or government authorities for apprval. the dateof ap-proval last obtained shall be taken as the date of effectiveness of the contract. both partfies shallexert their best efforts to obtain the approval within sixty (60)says and inform the oth-er party by telex and thereafter confirm the same by letter. ifthe contract can not come into affect within six (6) months after the date of signing，both parties are entitlid to consider themselves absolved from the contract.

16.2 tbe contract shall be valid for ten (10) years beginning from the date of itsbe-comingeffective， and shall become null and void automatically upon the expiry of thevalidity period of the contract.

16.3 the termination of this contract shall not affect in any way the outstandingclaims and the liabilities existing between the two parties upon the expiry of the validity of the contractandthe debtor shall be kept liable until he fully pays up his debts to the creditor.the contract is made out in chinese and in englsh. in case of doubt as totheinterpreta-tion of any provisions gerof， the chinese version shall be controlling.party a （signature）:_________ party b（signature）:_________conclusion place:_________ conclusion place:_________conclusion date:_________ conclusion date:_________appendis 1 name， content of patent documents and application of the patentsappendix 2 models， specifications and technical lndices of the contract productappendix 3 the starting date and counting methods of royaltyappendix 4 the content and method of licensors auditingappendix 5 training of party as personnelappendix 6 technical service or specialist send by party bappendix 7 verification and acceptance of the contract product this contract madeon_________ day of_________，by and be-tween ，organized and existingunder the laws of the peoples republic of china. with rehistered office at (hereinafterreferred to as party a) of the first part and ，organized and existing underthe laws of _________，with its principal office at_________.

共13页，当前第13页12345678910111213

新的一年即将到来，做导游已经有2余年了，很多辛酸苦辣在其中，有的时候也想过要放弃导游这份工作，但是人不能遇见困难就逃避，我要学会挑战困难。

20_年__月的时候带了一次__团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1、熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2、服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3、注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4、导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5、书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6、维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7、最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待!“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”!，困难经历了，但经验却留下了。带团总是不可避免要遇到三多(人多车多“压力多)，作为导游就要做到三心(多一份细心，多一份小心，多一份诚心)。

细心：旅游景点环境杂，作为导游比平常要一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解。

我付出，我努力!总相信“一份耕耘，一份收获”。

Mrs. Ghazala Waheed w/o Abdul Waheed, Adult, R/o House No.-*, DHA, Lahore Cantt, (hereinafter to as the LESSOR of the ONE PART).

And

Mr.* ,R/o China, refereed to as the LESSEE of the OTHER PART.(Expression “LESSOR”

and “LESSEE” wherever the context so permit shall always mean and include their respective heirs, successors legal representative and assignees).

WHEREAS the LESSOR is the lawful owner and in lawful possession of House No,-*,DHA,

Lahore Cantt, consisting of 4 Bedrooms with bath, D/D,TV; Lounge, Kitchen, Store, Servant, Quarter together with fixtures and fitting (hereinafter collectively called the DEMISED PREMISES).

AND WHEREAS the LESSOR has agreed the lease and the LESSEE has agreed to take on lease the DEMISED PREMISES on the terms and condition as given below:-

1. This agreement in only valid if LESSEE is renewed and extended for the lease period.

2. The LESSOR lets LESSEE takes the DEMISSED PREMISES for a period of 12 months

Commencing from 15th January 2019. The Lease is renewable for a further period as may be mutually agreed in writing on expiry of the lease period

3. The rent of the DEMISED PREMISES shall be USD3,300/-(US dollars Three Thousand and Three hundred Only) per month

4. The LESSOR hereby acknowledges receipt of the sum of USD.19,800/-(US dollars Nineteen Thousand and eight Hundred Only) per month.

5. It is hereby agreed between the parties that the LESSEE shall pay the aforesaid monthly rent

USD. 3,300/-(US dollars Three Thousand and Three hundred Only) as the monthly rental advance by 20th of each calendar month for which if is due after completion of advance rent period ending on 15th July 2019.

6. That the LESSOR hereby acknowledges receipt of the sum of Rs.60,000/-(Rupees Sixty Thousand Only) from the LESSEE as FIXED EDPOSIT SECURITY which shall be refunded to the LESSEE on giving back the vacant possession of the DEMISED PREMISES after deduction of damages/shortages outstanding bills for Electricity, Water, Gas and Telephone charges etc, against the DEMISED PREMISES.

THE LESSEE HERBY CONVENANTS WITH LESSOR AS FOLLOWING:

1. To pay to the LESSOR the rent hereby reserved in the manner before mentioned.

2. That the LESSEE shall not at any time during the terms, without the consent in writing of the LESSOR, pull down, damages or make any structure alterations to the DEMISED PREMESES provided always, the LESSEE shall have go write install any fixtures and fittings excluding air-conditioners in the DEMISED PREMESES, to detach and repossess the same subject to the restoration of the DEMISED PREMESES to their original state at his cost (reasonable wear and tear excepted) on the expiry of this lease or any renewal hereof.

3. To use the DEMISES PREMISES for residen

tial purpose and would not be used for a commercial purpose the DEMISES PREMISE would not be used occupied by Mr.

And family.

4. Not to sublet the whole or any part of the premises.

5. To pay regularly the bills for Electricity, Gas, Water and Telephone charges in respect of the DEMISED PREMISES. A copy of all the paid utility bill be forwarded to the LESSOR every three month regularly. In case of disconnection of any facility due to non-payment, LESSEE will be responsible to get them restored and pay the same. All dues must be cleared before the expiry of the LEASE.

6. The LESSEE shall keep and maintain the said premises in good and tenantable conditions during the tenure of the lease.

THE LESSOR HEREBY CONVENANTS WITH THE LESSEE AS FOLLOWING:-

1. To pay all existing and future rate, taxes assessments and other charges of a public nature whether impose by the Municipality, Government or any other authority in respect of DEMISED PREMISES.

2. Not to erect or set up a building or structure on the DEMISES PREMISES nor to add to any existing building or structure during the period of lease or any renewal without the written consent of the LESSEE.

IT IS HEREBY DECLEAR AND MUTURALLY AGREED BETWEEN THE LESSOR AND LESSEE ANS FOLLWING:=

1. The LESSEE and the LESSOR shall have the right and option to terminate this Lease at any time only after the expiry of the lease period i.e., 24 months, provided they give ONE (1) month notice in advance to either of the parties.

2. The meter reading of various utilities are as given below:-

UTILITY METER NUMBER TODAY’S READING

a) ELECRICITY ———————— ————————

b) GAS ———————— ————————

c) TELEPHONE ———————— ————————

d) WATER ———————— ————————

3. That the LESSEE has also agreed with the LESSOR for a mandatory increase in rent by 10% per annum, the rent would be enhanced to Rs.36,300/-( Rupees Thirty Six Thousand and Three Hundred Only), should the LESSOR and I ESSEE mutually to renew the Lease. It can be negotiated between the parties.

WHEREOF THE PARTIES hereto have executed these presents on the and day above written.

LESSSOR:__________________________

Mrs. Ghazala waheed

NIC NO._______________________

LESSEE__________________________

Mr.

Chinese passport no.___________________

2017兼职导游个人年终总结

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底,今年的导游工作即将结束,回顾这一年的工作,真是丰富多彩。虽然每一次带团都走着同样的路线,但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题,而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游,其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作,可以到处游玩,还不用花钱.可是其中的苦与累只有做导游的自己才能体会.还真是隔行如隔山啊!还有不少客人会说做导游那可是很赚钱的,可是有谁会知道导游赚的每一分钱都是那么地不容易,可以说确确实实是汗水钱!导游要有超强的耐力,带着客人登山玩水,无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈!

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点,在这里我就来总结一下导游工作中必须要把握的几点：

第一点,熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线,来争取时间。还要注意哪些路线是单行线,不要误入其中,以免惹上不必要的麻烦,耽误时间!如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢?很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉,也会让你在游客心中留下一个好的印象,会增加对你的信任度。如果有游客走失,就会第一时间告诉你,让你马上知道她在什么位置,节省很多寻找游客的时间!这就是熟悉路线的好处!

第二点 丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海,各个民族,各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富,不只是课本或是书上的知识,还得懂得民间的趣事,和正在发生的新闻,以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人,提问也会越来越难,如果你有一个问题说错了,那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点 服务大方，工作细心体贴。

我们的工作是服务行业,对象是人。我们要把游客当成上帝,对待任何游客都要热情,脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情,也不能面对着客人表露出来,也要把郁闷的心情藏在心底,有再大的委屈,也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决,要替客人想到一切可以帮忙的事,要学着像保姆那样把所有的事情都想到,做到,安排客人的住宿,吃饭,起床的时间,注意事项,一一都要说到,如果说不到,就会影响你的第二天的行程,客人会说你工作不到位,甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态!

第四点 协调工作，解决客人问题。

游客是来自全国各地,所以有着不同的要求,也会发生不同的事情。由于地域的不同，饮食习惯差异大,就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商,做符合这个团队地域口味的饭菜。晚上安排房间,客人不同意或有什么特殊要求,这就要你和宾馆协调更换新的房间等事宜。到了景点,要合理安排游览时间。让大家统一有个时间观念并且一起遵守，,尽量不要让有人耽误时间而影响行程,同时还要要协调好客人不要内部起意见!这样才会确保你的工作顺利进行。最主要的就是和司机,还有全陪或是地陪导游也要相互处理好关系,哪个环节搞不好,都会让你的工作出问题!带领客人进行购物的同时,不但要完成旅行社安排的任务,还要让客人买的高兴,如果遇到买到劣质商品,你还要协调商店,退换货物,帮助客人弥补损失。所以导游还要把自己当成外交官!客人出现问题,你就要来处理,你虽然不是万能的,但是在客人的心里就是全能的,你就要出面来协调。

第五点 头脑灵活，增强应变能力。

导游在带团的过程中,会发生各式各样的意外事件。如遇到客人走失,或是客人有财物被偷等等。这时导游一定要冷静,帮助客人报案,解决事情。遇到重大事帮,头脑也要灵活的处理事情.要具备遇事不惊的能力!同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。

第三天，由C同学负责，该同学凭着对湛江第一村——包宅村的深入的了解，以精彩的语言把景点讲得就像自己的家一样，相信评委们还是很满意的。

加强岗位操作人员的基本技能训练。在采油工、热注运行工、集输工、维修电工等主力工种中，实施了“蓝领技能素质提升工程”，使培训工作与选拔拔尖人才相结合，与提高岗位操作能力相结合，与技能鉴定相结合，切实提高岗位操作人员的技能水平，形成“以点带线，以线带面”的培训格局。

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

特级教师李日芳教师用他那诗一般的语言告诉我们课堂是生活的地方，教育是无痕的，课堂是多情的时空，教师要与课程真心相爱，品德学科应该每一节课都在创造生活，要以儿童为中心设计有效的教学活动，教学环节要深入人心，不做过眼云烟。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从20__年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

Huaqing Pool is situated about 35 kilometres east of the city of Xi’an. Historically, the Western Zhou dynasty saw the construction of the Li Palace on the spot. In the Qin dynasty a pool was built with stones, and was given the name Lishan Tang (the Lishan Hot Spring). The site was extended into a palace in the Han dynasty, and renamed the Li Palace (the Resort Palace). In the Tang dynasty, Li Shimin (Emperor Tai Zong) ordered to construct the Hot Spring Palace, and Emperor Xuan Zong had a walled palace built around Lishan Mountain in the year of 747. It was known as the Huaqing Palace. It also had the name Huaqing Pool on account of its location on the hot springs.

Huaqing Pool is located at the foot of the Lishan Mountain, a branch range of the Qinling Ranges, and stands 1,256 metres high. It is covered with pines and cypresses, looking very much like a like a dark green galloping horse from a long distance. So it has the name of the Lishan Mountain (Li means a black horse).

The Tang dynasty Emperor Xuan Zong and his favourite lady, Yang Gui Fei used to make their home at Frost Drifting Hall in winter days. When winter came, snowflakes were floating in the air, and everything in sight was white. However, they came into thaw immediately in front of the hall. It owed a great deal to the luke warm vapour rising out of the hot spring. This is the Frost Drifting Hall that greets us today.

Close by the Frost Drifting Hall lies the Nine Dragon Pool. According to legend, the Central Shaanxi Plain was once stricken by a severe drought in the very remote past. Thus, by the order of the Jade Emperor (the Supreme Deity of Heaven), an old dragon came at the head of eight young ones, and made rain here. Yet when the disaster was just abating, they lowered their guard so much that it became serious again. In a fit of anger, the Jade Emperor kept the young dragons under the Jade Cause Way (玉堤), with the Morning Glow Pavilion and the Sunset Pavilion built at both ends of it respectively, to make the young dragons spout cleat water all day long to meet the needs of local irrigation. Besides, he had the old dragon confined to the bottom of the Roaring Dragon Waterside Pavilion situated at the upper end of the Jade Causeway, and obliged him to exercise control over the young.

The Nine-Bend Corridor west of the Nine Dragon Pool leads directly to the Marble Boat, which resembles a dragon boat on the water surface. In the Marble Boat lies the Nine Dragon Tang (the Nine Dragon Hot Spring where Emperor Xuan Zong used to take baths). At the head of his court ladies and hundreds of his officials, he would come to the Huanqing Palace to spend his winter days in October of the Lunar calendar and return to Chang’an City as the year drew to its close. The Nine Dragon Hot Spring was originally built with crystal jade, whose surface was decorated with the carvings of fish, dragons, birds and flowers. In it twin lotus flowers also carved with white jade could be seen as well. The spring water welled from the break of an earthen jar, and spouted up to the lotus flowers. Hence the name Lotus Flower Tang (the Lotus Flower Hot Spring).

The Gui Fei Bathing Pool was where Yang Gui Fei, Emperor Xuan Zong’s favorite lady, used to take bath. It was originally built with white jade, and in its center a blooming flower spouted water like a spring. The pool looked very much like a Chinese flowering crabapple; Hence its name the Chinese Flowering Crabapple Hot Spring or the Lotus Hot Spring..

Lady Yang used to make a stay in this pavilion to see sights or to air her hair after a bath. Therefore, it was named the Hair Airing Pavilion. Whether the sun was rising or setting, the pavilion was aglow with sunshine; hence the name the Flying Roseate Pavilion.

Southwest of the Gui Fei Bathing Pool stands a brick-built pavilion. On its head three big Chinese characters Xi Jia Lou” (Fine Sunset-Bathed Pavilion)are inscribed according to the model of the most celebrated according to the model of the most celebrated Chinese calligrapher, Yu You Ren, here is the source of the spring water.

At this spa there are four hot springs. They have an hourly flow of 112 tons, and a constant temperature of 43°C. The spring water contains lime, sodium carbonate, sodium sulphate and other minerals, which makes it suitable for bathing and considerable treatment of quite a few diseases such as dermatosis, rheumatism, arthritis and muscular pain. The Fine Sunset-Bathed Pavilion marks the first source of the spring water, which was discovered some 3,000 years ago, roughly in the Western Zhou Dynasty. Its water flow averages 25 tons per hour.

Take up the steps east of the source of hot springs, you will gradually see the Five-Room Pavilion where Chiang Kaishek made a temporary stay during the Xi’an Incident.

The Xi’an Incident took place on December 12, 1936, and it is also known as the Double Twelfth Incident. After the Incident of September 18, 1936, the Japanese imperialists seized the three provinces northeast of China, and intensified their invasion of North China. This was the very moment vital to the Chinese nation. Yet Chiang Kaichek persisted doggedly in carrying out his reactionary policy domestic tranquility is a must for the resistance against Japanese invades,” and commanded the Northeast Army and Northwest Army, respectively headed by Zhang Xueliang and Yang Hucheng, to attack the Shaanxi-Gansu-Ningxia Border Region. Inspired by our Party’s policy let us stop the internal war and unit to resist the Japanese aggressors,” those two generals made to Chiang Kaishek the proposal of forming a united front with the Communist Party for the resistance. Not only did he reject the proposal, but flew to Xi’an to scheme the suppression of the Communist Party.” And the slaughter of the patriotic youth. Out of patriotism, Zhang and Yang started the famous Xi’an Incident.

Very early on the morning of December 12, 1936 the Incident was impending. Zhang Xueliang, together with Yang Hucheng ordered a squad of bodyguards to surround the Huaqing Pool. They fought a fierce battle there, and wiped out Chiang’s bodyguards in one vigorous effort. The sound of firing came to Chiang Kaishek, and he was so terrified that he crept out of the window with his nightgown and slippers only. What’s more, he hurt his spinal bone, and lost one of his slippers while crossing over the back wall. He staggered up Lishan Mountain, and hid himself behind a stone in the crevice halfway on it. Those brave soldiers began to search the mountain immediately when they rushed into the Five-Room Pavilion to find that Chiang’s hat and clothes were still there and that his quilt remained warm. In the end they found Chiang Kaishek, and thus escorted him to Xi’an.

In order to avoid a civil war and try t establish a national united front for the resistance against Japan, Mao Zedong on behalf of the C.C.P.C. insisted on a peaceful settlement of the Incident. Therefore, a delegation headed by Zhou Enlai was sent to Xi’an. Zhou Enlai and his suite did a large amount of work there, took everything possible into consideration, and ultimately forced Chiang Kaishek to accept the proposal by his two generals. On December 25, Chiang was freed, and flew back to Nanjing. The Xi’an Incident was so peacefully settled.

The peaceful settlement of the Incident put an end to the internal war which had lasted for ten years, and accelerated the formation and development of the national united front for the anti-Japanese drive. Moreover, it showed that the co-operative relationships between the Communist and Nationalists arrived at a new stage. It marked a great turning point in modern Chinese history.

In the year of 1946 the KMT government had a National Rejuvenation Pavilion” built near the crevice where Chiang Kaishek had hidden himself in the Incident. It was also called Vital Energy Pavilion”. After the national liberation it was renamed Catching Chiang Pavilion”. Close by the pavilion stands a wooden board which carries a brief introduction to the Xi’an Incident. Iron chains and rings in the crevices east of the pavilion, by which visitors can climb up to take a look at Chiang Kaishek’s shelter.

Up the winding path east of the Five-Room-Pavilion you will catch sight of a bridge-like construction. It shines regularly with a myriad of evening sun rays both in summer and autumn, and looks very much like rainbow. So it has the name of the Hovering Rainbow Bridge.

Located on the Xixiu Ridge (the West Embroidery Ridge) of the Lishan Mountain, the remains of the beacon tower of the Western Zhou Dynasty seem easy to identify.

The beacon tower was mostly built at the top of the mountain to give border alarm in ancient times. It was constantly under special control. Once the enemies were pressing on towards the border, the beacon tower began to take effect: it was made to smoke in the daytime while set on fire at night.

The story goes that Bao Si, Queen of the Western Zhou dynasty was highly honored, yet she never cracked a smile. King You tried many ways to put a smile on her face, but he failed over and over again. He called his court band to toll bells and beat gongs”, and she pulled a long face. Then the band were asked to play the bamboo flute and strings” and she remained displeased. Afterwards, maids of honour served wine, festively singing and dancing,” and she did not let out a smile at all.

You don’t like music! What on earth are you fond of?” the King asked.

I nearly have a liking for nothing. But I can still well remember I liked to give ear to the sound of tearing a piece of coloured silk when I was a child. It was clear anf melodious,” she replied. King You said in excitement, That is very simple. How come you didn’t let me know it earlier?”

Thus he ordered the officially appointed property manager to offer coloured silk, and made fresh and energetic maids of honour to tear it into pieces. Hundreds of bolts of coloured silk were utterly torn, but Bao Si remained unmoved.

Why didn’t you let out a single smile then?” he asked.

I have never smiled so far, ” the Queen replied.

The King tried over and over again, but failed repeatedly, and in the end he gave orders, Anyone both in and out of court who can amuse Bao Si will be awarded one thousand pieces of gold.”

Afterwards Guo Shifu, a treacherous court official came and offered advice: Set the beacon tower on fire and fool your sovereign rulers.” That night the King and Queen reached the Lishan Mountain by carriage, and gave the order. In the split second the flames of the fire lit up the sky ad the sovereign rulers moved their troops immediately to the Lishan Mountain. There they found nothing but that the King and Queen enjoyed drinking festively. The King then dispatched his bodyguard to inform them that Everything should have been all right. I have just been joking with you.” When they got this, they looked at each other in blank dismay, and left disappointed. Sure enough, Bao Si burst into laughter, stroking her hands when she noticed all the troops come in vain and go noisily. Accordingly, Guo Shifu got a prize of one thousand pieces of gold. Later on King You did so more often than not. In 771 B.C. Quan Rong (a then minority tribe) staged an armed rebellion against the Western Zhou Dynasty. King You ordered urgently to set the beacon tower on fire, but all the sovereign rulers remained unmoved. Consequently King Yu was killed, and Bao Si was taken away. The Western Zhou dynasty vanished. Herein come the Chinese idiom A single smile costs one thousand pieces of gold” and The sovereign rulers are fooled by the beacon fire.”

Hello, tourists!

Prince Gongs mansion used to be the home of "the most greedy one in allages". Later, Emperor Jiaqing made twenty-four charges and confiscated hishouse. Because the last owner was Prince Gong Aixinjueluo Yijin, it was calledPrince Gongs mansion.

There are two dragon veins in Beijing, one is the central axis of Beijing,the other is the moat. The Palace Museum is located at the head of the centralaxis. Prince Gongqins residence is located at the intersection of the twodragon veins. He Lin once said, "the emperor takes the dragons head, I take thedragons tail.". Although the dragons head is in charge of the overallsituation, it still needs the dragons tail to do great things. &"Listen, HoHo is so ambitious that he deserves to be the first greedy person in allages.";!

There are 9999 bats in Prince Gongqins mansion;. This is not a real bat,but a bat like building. In order to make himself happy, he took the homonym of"Fu" and built 9999 bats;.

When you enter the door, the first thing you see is a huge bat;. This is abat like pond called "Fu Chi";. Rockery and gravel are randomly scattered on theBank of the pool. Around Fuchi, elms are planted. The fruit and leaf of elms arelike copper coins. Whenever the fruit and leaf of copper coins fall into Fuchi,Hexiang will laugh and laugh: & lt; money falling from the sky enters my& lsquo; cornucopia & gt;, and the money on the ground also flows intomy bag. &"Thats true!

We followed the gurgling water of Fuchi and came to a door. This is abeautiful western gate with bright colors and fine workmanship. It is said thatthis is one of his 24 counts. Because this western gate was made after thewestern gate in the royal garden.

After entering the western gate and bypassing the stone carving of "SongziGuanyin", it is the opera garden of the ho family. In front of the play gardenis a garden, with some flowers in the trim bushes. The play "Xiangfei playsbutterfly" in huanzhuge was shot here. Only two places in Beijing are coveredwith green bricks. One is the Taihe hall in the Forbidden City, and the other isthe stage of the ho family. Because the sound amplification effect of greenbrick is very good, singing on the stage does not need any sound amplificationtools. In such a large theater, everyone can hear music, and it is also a greathonor to stand on the stage full of green bricks and sing for the powerfulministers such as he Lu.

Through the well carved Zhulan corridor, you come to the study of he Lin.The study is surrounded by rockery and bamboo groves, quiet and quiet. The wholeGongqin palace is not built with stone bricks. This study is made of a specialkind of bamboo. Its warm in winter and cool in summer. He likes to stayhere.

Out of the study, the magnificent building in front is the main hall — & mdash; where he Lin meets visitors. To get to the main hall, thereis a very special road. There is only one ladder, and then there is a straightand gentle slope. Because he said that in his life, he had suffered only when hewas young, and then he went all the way to the peak of power. We can cross thebottom of the ladder, avoid suffering, and go straight to the top;.

There is a story: when the Empress Dowager of Xiaozhuang was very old andsick, she loved her grandson Emperor Kangxi very much and was very depressed. Heasked Su malagu, his maid, to prepare her pen and paper, and with a stroke ofher pen, she wrote "Fu". After finishing the writing, Xuanye and Su malagu lookat the word "Fu" and are stunned & mdash; & mdash; the word is powerfuland natural. If you look closely, you can see many phrases: more fields, moresons, more talents, more longevity & hellip; & hellip; isnt this thewish of the emperors grandmother? The more Emperor Kangxi saw it, the moresatisfied he was, he ordered people to put the word "Fu" on a huge stone. As aresult, the empress dowager, who had been ill for a long time, soon recovered.Emperor Kangxi was so happy that he decided to pass on this auspicious andauspicious stone from generation to generation, so that the Aixinjueluo familycould prosper from generation to generation.

Unfortunately, when it reached Qianlong, it was stolen out of the palace.This person is he Lin. Now this stone is at the foot of our main hall, onlyshowing the side with the word "Fu". This & quot; blessing & quot; isthe 10th blessing of Prince Gongqins mansion, which means & quot; tenthousand blessings & quot;. He Shen also said with an air: & lt; theemperor is & lsquo; long live & gt; and I am & lsquo; Wanfu >! & gt; later, when Emperor Jiaqing copied his house, he wanted to movethe Fushi back to the palace, but he didnt. He Lin was too cunning. He built abat like Fushan mountain with stones and built a dragon on the left and right ofthe word "Fu", implying that "the Dragon sits on the river and mountain".Emperor Jiaqing didnt want to destroy himself, so he left the stone.

英文聘用合同(聘用外国人)

Ⅰ Party A ___________wishes to engage the service of Party B______________ as______________. The two parties, in a spirit of friendly cooperation, agree to sign this contract and pledge to fulfill conscientiously all the obligations stipulated in it.

ⅡThe period of service will be from the______day of______,20__ to the ______day of______,20__

Ⅲ The duties of Party B (see attached pages)

Ⅳ Party Bs monthly salary will be ￥_______ yuan RMB,__ % of which can be converted into foreign currency monthly.

Ⅴ Party As Obligations

1. Party A shall introduce to Party B the laws, decrees and relevant regulations enacted by the Chinese government, the Party A work system and regulations concerning administration of foreign experts.

2. Party A shall conduct direction, supervision and evaluation of Party Bs work.

3. Party A shall provide Party B with necessary working and living conditions.

4. Party A shall provide co-workers.

5. Party A shall pay Party Bs salary regularly by the month.

Ⅵ Party Bs obligations

1. Party B shall observe the laws, decrees and relevant regulations enacted by the Chinese government and shall not interfere in Chinas internal affairs.

2. Party B shall observe Party As work system and regulations concerning administration of foreign experts and shall accept Party As arrangement, direction, supervision and evaluation in regard to his/her work. Without Party As consent, Party B shall not render service elsewhere or hold concurrently any post unrelated to the work agreed on with Party A.

3. Party B shall complete the tasks agreed on schedule and guarantee the quality of work.

4. Party B shall respect Chinas religious policy, and shall not conduct religious activities incompatible with the status of an expert.

5. Party B shall respect the Chinese peoples moral standards and customs.

Ⅶ Revision, Cancellation and Termination of the Contract

1. Both parties should abide by the contract and should refrain from revising, canceling, or terminating the contract without mutual consent.

2. The contract can be revised, canceled, or terminated with mutual consent. Before both parties have reached an agreement, the contract should be strictly observed.

3. Party A has the right to cancel the contract with a written notice to Party B under the following conditions;

(1) Party B does not fulfill the contract or does not fulfill the contract obligations according to the terms stipulated, and has failed to amend after Party A has pointed it out.

(2) According to the doctors diagnosis, Party B cannot resume normal work after a continued 30 day sick leave.

4. Party B has the right to cancel the contract with a written notice to party A under the following conditions:

(1) Party A has not provided Party B with necessary working and living conditions as stipulated in the contract.

(2) Party A has not paid Party B as scheduled.

Ⅷ Breach Penalty

When either of the two parties fails to fulfill the contract or fails to fulfill the contract obligations according to the terms stipulated, that is, breaks the contract, it must pay a breach penalty of US$500 to 2,000 (or the equivalent in RMB).

If Party B asks to cancel the contract due to events beyond control, it should produce certifications by the department concerned, obtain Party As consent, and pay its own return expenses; If Party B cancels the contract without valid reason, it should pay its own return expenses and pay breach penalty to Party A. If Party A asks to cancel the contract due to events beyond control, with the consent of Party B, it should pay Party Bs return expenses; if Party A cancels the contract without valid reason, it should pay Party Bs return expenses and pay a breach penalty to Party B.

Ⅸ The appendix of this contract is an inseparable part of the contract and has equal effect

Ⅹ This contract takes effect on the date signed by both parties and will automatically expire when the contract ends. If either of the two parties asks for a new contract, it should forward its request to another party 90 days prior to the expiration of the contract, and sign the new contract with mutual consent. Party B shall bear all expenses incurred when staying on after the contract expires.

Ⅺ Arbitration

The two parties shall consult with each other and mediate any disputes which may arise about the contract. If all attempts fail, the two parties can appeal to the organization of arbitration for foreign experts affairs in the State Administration of Foreign Experts Affairs and ask for a final arbitration.

This Contract is signed at_____________ , in duplicate, this_____ day of _______,20__, in the Chinese and _______ languages ,both texts being equally authentic.

Party A                                     Party B

(Signature)                                   (Signature)

优秀导游工作总结范文

即将到来，作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看， 确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从xx年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从xx年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，xx年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

今年我带团接受投诉三次，第一次投诉原因是因为旅行社为了降低成本，雇佣不是旅游车队的车子接待游客，去了西宁，司机不认识路，我与司机再车上争吵路是否走错等等的事情，客人是无罪的，但是导游应该要和司机、全陪、领队互相沟通合作才能避免这些事情的发生，也就不会有投诉了，在这个投诉问题里我也是冲动了，所以说冲动是魔鬼，我被旅行社扣了500元钱，我要反映的问题是旅行社降低成本可以，但是不要再用不认识路的司机了，这对我们导游工作实在是一个很大的影响。第二次投诉，是我没有核对住宿的宾馆，因为在吃饭的餐厅客人斤斤计较，结账的时候和餐厅发生了一些争吵，我出于好心要全陪先带着其他客人回酒店休息，但是拿错了房卡，本来是兰花花的新酒店，最后住进了旁边的旧酒店，客人都住进去以后发现房子不是他们那个标准，便要求换房，把睡梦中的人都叫了起来，换了房子，第二天也把我给换了，这个问题是我因为疏忽犯的不该犯的错误，做我们这个工作，就要时刻保持一个兴奋的状态，对任何环节都要提前落实好，疏忽大意是最不可取的，我也损失了将近块钱，因为至今旅行社就这个问题收不来团款也不给导游报账。第三次投诉，我只带了一个人，真的是更不应该被投诉的，原因是我没有一直陪着客人，把人家冷落了，天哪，什么样的投诉都能成立，这个更提醒了我，作为宣传我们宁夏的使者，一个人也要把她当成是上帝，别看人少了，赚不到钱了，就粗心大意，话说，别拿村长不当干部，现在的客人真的是花钱不花钱都是大爷，不管你用什么办法把她陪舒服了，高兴了就ok了。处理了这个投诉，我不仅写了检讨书，甚至还被社里扣了三个月的工资，我现在签了合同还是被停薪留职的处分，我觉得很不公平，但是我是一名导游，我要为旅行社维护更多的客户，因为我，可能社里损失了就不只是一个客户这个问题了，我只能接受了。

共2页，当前第1页12

Hello everyone, my name is Leon, the lead everyone to play in the three gorges tour guide, just call me lee, ok not much said, the ship will take you to look at first.

Seen from the three gorges in seven hundred, on both sides of the mountain are all connected, without interruption. The mountains and continuous, contrasting with the sun and sky were covered. If it isnt noon evening, never see the sun and the moon.

In summer floods surged up the hill, full either upward or downward, have been block. Sometimes need to convey the emperors letters, so, from filled to Jiang Ling, although there are more than in one thousand two hundred, set out in the morning and evening to, even if a galloping horse, driving gale didnt also so fast, how fast you think about the ship!

Even more amazing in it, whenever the spring winter, white rapids and green deep tan, cyclotron to west, reflections on both sides of the scenery. Perch on top of the mountain grows a lot of strange cypress, down on the cliff of the falls, "flying between the mountains and woods, splash water, trees, mountain, grass rong sheng qing, there are a lot of fun.

The attendance of autumn frost in the morning, the bleak calm, mountain stream, silence the apes crow crow long call, continue for a long time, sad voice is unusual, in the valley of yunnan, so the fish said: longest badong three gorges wu gorge, after hearing YuanSheng, tears wet the clothes.

This is the beauty of the three gorges, magical three gorges!

Friend, have you ever been to sanya? Sanya is a sea breeze blow gently, picturesque seaside tourist city. There are many loved by Chinese and foreign tourists in the scenic area: beautiful seaside park -- -- -- -- -- "dadonghai," world famous "tianyahaijiao", has a magical legend "touching", also known as the "Oriental Hawaii" "yalong bay"... They will make you regretted leaving, deeply intoxicated.

Everyone who has visited the dadonghai, can not shout: this is a beautiful seaside park! That red green trees, the dove in the blue sky, green water, silvery white beach, compose a beautiful seaside scenery figure. The soft sand beach is a favorite haunt of people. Stand above that hits the tall coconut trees, the beach is full of colors and forms of seashells. Visitors like to lie on the beach, enjoy the beautiful sun.

Standing on the beach, looking at the blue sea water reflected the cbsi sky, the harmony, mutual set off, a lasting pleasant taste. Wind, waves surging waves one after another beach, imposing manner is very spectacular. In the endless sea, do you think will be bright and broad.

If "dadonghai" is her beauty praise by visitors, that "the ends of the earth" with her magical glamour occupy peoples heart. It does not add any artificial vulture act the role ofing, completely is a primitive natural "map" of the sea. The straight coastline, huge magic stones on the beach, colorful shells, constitute the natural beauty of the "ends of the earth". In a lot of stone, engraved with "tianya" is the most popular and the wording "cape" stones. People often leave JingYing here, also left a good memory.

When people visit tired, be sure to find a comfortable place to meimeis rest. Sanya has a lot of equipment structure fancy hotels, hotel, resort, for visitors to enjoy.

In the clouds of hotel, holiday village, the most strange luxury "nanshan resort". Because of its roof, doors and Windows, unique design, especially in the south China sea guanyin neighbors, biggest houses built around the mountain. People stay was wonderful.

Boarded the "touching," look, see the sea in sanya city arms: buildings, streets, traffic, a scene of prosperity.

Standing here I would like to: sanya in the near future will certainly build a better, attracting more visitors.

Hello everyone, welcome to the Huang Shan Mountain who seems like fairyland on the earth. My name is Wang Ping, I’m from Anhui travel agency; you also can call me Xiao Wang. This is the driver Master Li who has a lot of experience; you can be assured of our traffic safety on the road. Next, I will do my best to provide warm and thoughtful service for everyone; I hope you will be able to actively cooperate with our work. If there is something wrong, please give me your suggestion. At the same time, I wish you have a pleasant tour today.

Let me briefly explain the Huang Shan Mountain. In Mount Huangshan we find all beauties of nature; it occupies an area of 1200 square kilometers in South Anhui Province. As a double entry on the list of UNESCOs Heritage of Culture and Nature,Huang Shan Mountain is one of the top ten national spots. And it is also the National 5A level scenic spot. Xu Xiake, a great Chinese traveler visited this place twice and left “behind you wont want to visit any other mountains after seeing wu yue, but you won’t wish to see even wu yue after returning from huangshan.”

Theres a story behind the name of Huang Shan Mountain. Are you interested? Long long ago, Huangshan was called Yishan. In Tang Dynasty, the emperor Xuanzong ordered renamed Huangshan according folklore. This folklore said it was the place where Emperor Xuan Yuan attended the heaven in here. Huang Shan Mountain opens her generous arms to the guests from all over the world. Its well-known for its four wonders; do you know it?

The strange pines are unique. Huangshan pines are seen in every corner of Huang Shan Mountain. You will be amazed by their vitality and strength. The seeds fall into the crevices where they take root and grow with great vigor. So they become crooked and even downward. A representation of Guest-Greeting Pine, Guest-Goodbye Pine, Cushion Pine, Phoenix Pine and Chessboard Pine.

The Absurd Stones also are unique. Spectacular rocky peaks will inspire your imagination. Some look like human beings, birds, animals or many other objects, it makes the stones even more

fascinating when seen from different. It is amazing that every stone has its own fantastic legend.

Huang Shan Mountain is home to clouds and mists. The Sea of Clouds has a fairy tale beauty. Winter is the best season for this spectacle. According to their locations, the seas of clouds are divided into East Sea, South Sea, West Sea, North Sea and Sky Sea.

To be able to refresh yourself in the hot springs on Huang

Shan Mountain，it must be one of the best ways to enjoy and relax. Legend has it that Huang Di, the ancestor of the Chinese nation, bathed here 49 days before he ascend to heaven and became immoral.

Well, ladies and gentleman, our tour is coming to the end, thank you for your cooperation and support. In this way, please forgive me in unconsidered place. Finally, I wish you always happy and healthy.

国际专利许可合同(附英文)

arbitra-tion， the execution of the contract shall be continued except the part which is

under arbit ra-tion.

article 15 applicable law

this contract shall be governed by the laws if the people’s republic of china as tothe

interpretation and performance of the contract.

articl l6 duration

16.1 the contrant os signed on may 8， 1993， by authorized represenatives of botb

par-ties.

after the contract has been signed， the two parties shall apply to their respective

the managing onstructure of the parties or government authorities for apprval. the date

of ap-proval last obtained shall be taken as the date of effectiveness of the contract.

both partfies shallexert their best efforts to obtain the approval within sixty (60)

says and inform the oth-er party by telex and thereafter confirm the same by letter. if

the contract can not come into affect within six (6) months after the date of signing，

both parties are entitlid to consider themselves absolved from the contract.

16.2 tbe contract shall be valid for ten (10) years beginning from the date of its

be-comingeffective， and shall become null and void automatically upon the expiry of the

validity period of the contract.

16.3 the termination of this contract shall not affect in any way the outstanding

claims and the liabilities

existing between the two parties upon the expiry of the validity of the contractand

the debtor shall be kept liable until he fully pays up his debts to the creditor.

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