英文导游常用语【实用20篇】

Everybody is good! My name is zhang, you can call me a guide. Today I bring you to visit verve magnificent Great Wall.

MAO zedong once said: "not a true man unless he comes to the Great Wall". Why dont we go on a tour today? Good! We can eat when men now! On the former see head, after the end of the Great Wall.

About the Great Wall, there is a moving story, legend meng jiangnus husband was caught to build the Great Wall, the meng jiangnu then struggling to find her husband, however, meng jiangnu I get to know and her husband were dead tired at the foot of the Great Wall. After hearing the news, meng jiangnu cry for three days and three nights at the foot of the Great Wall, just listen to "bang" a loud walls down, to see the bodies of her husband!

Now that we have stood on the badaling, stepping at the foot of the square brick, holding the stone on the wall, naturally think of the Great Wall is built. Tourists, look at these countless stone alone, with 2 - one thousand catties a enough at that time, there was also no crane, crane, forklift, rely on the shoulder, countless hands, step by step, carry on the steep mountains.

Well, the beauty of the Great Wall I said also said not over, now please enjoy the beautiful scenery of the Great Wall!

During the spring equinox every year, cherry blossoms on the campus ofWuhan University compete with each other for beauty and beauty. After the bleakwinter, cherry blossoms first bring people joy and joy. Cherry blossom is thenational flower of Japan, but it is not unique to Japan. In fact, it is oftenseen in Yunnan and other places in the upper reaches of the Yangtze River. Atthe beginning of the Anti Japanese War, there were cherry blossoms in WuhanUniversity. According to Tang Zibing (also known as Tang Shanghao), he graduatedfrom the Economics Department of Wuhan University in 1934, then studied inJapan, and returned to Wuhan University to teach in 1937. After the victory ofthe Anti Japanese War, he went to Chinese Taiwan, taught in various colleges anduniversities in Taipei, and now lives in the United States). Mr. Li recalledthat after Japan launched the brutal war of aggression against China in 1937, itmoved fiercely to central China, and the situation in Wuhan became increasinglytense. In April 1938, Wuhan University moved to Leshan, Sichuan Province. WangXinggong, President of Wuhan University, decided to appoint Tang Zibing andother five people to stay in Han Dynasty. In October, after the Japanese armyoccupied Wuhan, Tang et al. Evaded the French concession in Hankou, and WuhanUniversity became the headquarters of the Japanese army in the Central Plains.On campus, there are more than 100 cadres of the first Japanese regiment, whoseheadquarters are located in the College of Arts. The three academies of Arts,science and engineering are used by a large number of civil servants in theCentral Plains command of the Japanese army. The dormitories for professors areoccupied by senior Japanese officials. The dining room (the first canteen forcollege students) is upstairs and downstairs by the Japanese army fieldhospital. After the Japanese army occupied Wuhan University, Tang Zibing tookhis wife (Japanese) and the left behind personnel to negotiate with the Japanesearmy inside the University, demanding that the Japanese army strictly protectthe campus facilities of Wuhan University. The interviewee was the commander ofthe regiment, the great assistant of Yi chieftain wasteland. He said that theJapanese army "has no intention of destroying the non military facilitieswithout resistance. In particular, we should take good care of the plants andtrees on the campus of the high school. Second, if the troops are mobilizedfrequently, I can leave a message when I am stationed: the receiver still paysattention, and then I can visit again. "At the beginning of 1939, Chang et al.Learned that the Japanese army had changed its defense, and once again" theoriginal class members went to the campus to negotiate with the Japaneseauthorities. Once again, he asked the Japanese army to take good care of all thecampus facilities. This time, major general Takahashi, a civilian militaryofficer, was interviewed. Due to the lack of garrison, the campus has become theagency for handling the post logistics in Japan, and its attitude is more kind.Takahashi made it clear that "we should try our best to protect this culturalarea which is more beautiful than the sunlight and Hakone in Japan." he alsosaid: "only when the spring is bright and beautiful, we still need flowers andtrees to decorate it. We can plant cherry blossoms here from Japan to enhanceour mood." Then he led Tang to the College of liberal arts and told long thatthey were going to plant cherry trees in the future (now the cherry gardenavenue) to show that they had made up their mind to plant cherry trees everyday. Tang Zibing was not satisfied with the Japanese armys method of plantingcherry trees, because cherry trees are the national flower of Japan. He wantedto plant them in Wuhan University for a long time, but he didnt dare to opposethem publicly. So he came up with the suggestion that "plum blossom can beplanted at the same time" when planting Japanese cherry trees. On the surface,Takahashi objected to Tangs suggestion, saying only: "cherry seedlings are easyto get, plum seeds are hard to find. Next year, you can come to enjoy cherrytrees." in fact, he denied Tangs opinion. From Mr. Tangs recollection, we caninfer that Japanese cherry trees were first planted in Wuhan Tianxue in 1939.Takahashi planted no more than 50 Japanese cherry trees in that year, mainlydistributed on todays Tuoyuan Avenue. These cherry trees began to decay in the1950s. In 1957, the third management department of Wuhan University renewed theold cherry trees. In 1965, more than 50 cherry trees were planted in the area ofYingYuan Avenue in Wuhan University farm, and the variety increased greatly. Inthe 1970s, a batch of cherry trees were introduced into Wuhan University farm torenew the old cherry trees. In the 1980s, after the establishment of theGreening Committee of Wuhan University, a comprehensive and reasonable layout ofcherry trees on campus was carried out, and the planting area of cherry treeswas expanded, from Wang Zais new fourth teaching building, gymnasium, newsecond teaching building, through YingYuan Avenue and its broad area, biologybuilding, humanities Museum (i.e. Yifu Building), physics building,administration building, to new and old receptions Cherry blossoms have beenplanted in all schools, students second canteen and Wuhan University Hospital.According to incomplete statistics, there are at least 500 cherry trees on thecampus of Wuhan University. Sakura is a deciduous tree or small tree ofRosaceae. It has beautiful flower shape and is suitable for vibration beltplanting. The bark of cherry tree is smooth, purplish brown and glossy, withluxuriant branches and leaves and green ginseng, which can be used for plantingbeside pedestrian and vehicular roads. There are many kinds of cherry blossomswith their own characteristics. At present, there are several varieties ofcherry blossoms in Wuhan University. In addition to one or two exotic Dahongshancherry blossoms among the Japanese cherry blossoms updated in the 1950s, thisvariety also introduced a batch of mountain cherry blossoms from Shanghai in1973, also known as double petal cherry blossoms. The flowering period is laterthan that of Japanese cherry blossoms, with flowers and leaves in full bloom andvarious colors. At present, there are four kinds of cherry blossoms in WuhanUniversity: white, green, pink and scarlet. They grow luxuriantly and are cute.(2) In 1973, Japanese friends sent a batch of cherry trees to Premier ZhouEnlai. Premier Zhou once lived in Wuhan University, so the central governmenthad a lot of them

The Customs Department transferred the seedlings to Wuhan University forplanting. This cherry tree has white flowers and smaller ones. (3) The Japanesecall it "eight cherry trees". In 1983, a Japanese friend presented 100 cherrytrees to Wuhan University. Now they are in the growing period, with tightflowers, luxuriant leaves and colorful pink flowers. This kind of cherry enjoysa high reputation in Japan. (4) Zaoying (the name of the plant has not yet beenidentified). In early 1989, Wuhan University introduced 15 cherry trees fromYunnan and planted them on the road of Wuhan University Hospital It is also inthe opening period when plum blossom is strong and needs to be adjusted. Fromthe above, we can see that there are more than 10 varieties of cherry blossomsin Wuhan University, but the blooming period of some cherry blossoms is veryshort, generally only about 15 days, and the flowering period is not consistent.For example, early cherry usually blooms in early March every year; JapaneseCherry usually blooms from late March to early April; while double cherry anddrooping cherry usually bloom in early April. Due to the different florescence,the technical management is very particular. Cherry blossoms were originallyplanted in Wuhan University just to make the campus green for the teachers andstudents of Wuhan University to enjoy. Now it has changed a lot and become oneof the most important landscapes in Wuhan city. It is estimated that nearly onemillion Chinese and foreign tourists visit Wuda every year to watch cherryblossoms. In the eyes of Wuhan people, Wuda seems to be the only scenic spot towatch cherry blossoms, The relevant units of Wuhan city and the relevantdepartments of the central government also took advantage of the opportunity tohold various academic seminars, experience exchange meetings, sportscompetitions and other activities in Wuhan University, which increased thelively atmosphere of the cherry blossom period. The cherry blossoms of Wuda arenot only for Chinese and foreign visitors to enjoy, but also for breedingvarious cherry varieties for brother units to beautify the environment. In 1988,Wuhan University transferred 16 rare cherry trees to Central South University ofFinance and economics. These cherry trees were deeply loved by the teachers andstudents of the University. In 1991, Wuhan University transferred more than 100cherry trees of more than 10 varieties to the cherry garden of Yuyuantan Park inBeijing, which was also praised by the people of Beijing. At present, theGreening Committee of Wuhan University is stepping up the propagation of variousvarieties of cherry trees. In addition to meeting the needs of campus greening,it will also support units outside the campus to beautify the environment. Wefirmly believe that in the near future, the cherry seedlings of Wuhan Universitywill take root and blossom in more areas.

Cherry blossoms are native to the temperate Himalayas of the northernhemisphere, including northern India, the Yangtze River Valley of China, Chinese TaiwanProvince of China, Korea and Japan. It is the most abundant in southwestmountain areas of China and cultivated in North China. At the beginning of theAnti Japanese War, there were cherry blossoms in Wuhan University. According toTang Zibing (also known as Tang Shanghao), he graduated from the EconomicsDepartment of Wuhan University in 1934, then studied in Japan, and returned toWuhan University to teach in 1937. After the victory of the Anti Japanese War,he went to Chinese Taiwan, taught in various colleges and universities in Taipei, andnow lives in the United States). Mr. Li recalled that after Japan launched thebrutal war of aggression against China in 1937, it moved fiercely to centralChina, and the situation in Wuhan became increasingly tense. In April 1938,Wuhan University moved to Leshan, Sichuan Province. Wang Xinggong, President ofWuhan University, decided to appoint Tang Zibing and other five people to stayin Han Dynasty. In October, after the Japanese army occupied Wuhan, Tang et al.Evaded the French concession in Hankou, and Wuhan University became theheadquarters of the Japanese army in the Central Plains. On campus, there aremore than 100 cadres of the first Japanese regiment, whose headquarters arelocated in the College of Arts. The three academies of Arts, science andengineering are used by a large number of civil servants in the Central Plainscommand of the Japanese army. The dormitories for professors are occupied bysenior Japanese officials. The dining room (the first canteen for collegestudents) is upstairs and downstairs by the Japanese army field hospital. Afterthe Japanese army occupied Wuhan University, Tang Zibing took his wife(Japanese) and the left behind personnel to negotiate with the Japanese armyinside the University, demanding that the Japanese army strictly protect thecampus facilities of Wuhan University. The interviewee was the commander of theregiment, the great assistant of Yi chieftain wasteland. He said that theJapanese army "has no intention of destroying the non military facilitieswithout resistance. In particular, we should take good care of the plants andtrees on the campus of the high school. Second, if the troops are mobilizedfrequently, I can leave a message when I am stationed: the receiver still paysattention, and then I can visit again. "At the beginning of 1939, Chang et al.Learned that the Japanese army had changed its defense, and once again" theoriginal class members went to the campus to negotiate with the Japaneseauthorities. Once again, he asked the Japanese army to take good care of all thecampus facilities. This time, major general Takahashi, a civilian militaryofficer, was interviewed. Due to the lack of garrison, the campus has become theopportunity for Japan to handle the post logistics

His attitude is more amiable. Takahashi made it clear that "we should tryour best to protect this cultural area which is more beautiful than the sunlightand Hakone in Japan." he also said: "only when the spring is bright andbeautiful, we still need flowers and trees to decorate it. We can plant cherryblossoms here from Japan to enhance our mood." Then he led Tang to the Collegeof liberal arts and told long that they were going to plant cherry trees in thefuture (now the cherry garden avenue) to show that they had made up their mindto plant cherry trees every day. Tang Zibing was not satisfied with the Japanesearmys method of planting cherry trees, because cherry trees are the nationalflower of Japan. He wanted to plant them in Wuhan University for a long time,but he didnt dare to oppose them publicly. So he came up with the suggestionthat "plum blossom can be planted at the same time" when planting Japanesecherry trees. On the surface, Takahashi objected to Tangs suggestion, sayingonly: "cherry seedlings are easy to get, plum seeds are hard to find. Next year,you can come to enjoy cherry trees." in fact, he denied Tangs opinion. From Mr.Tangs recollection, we infer that Japanese cherry blossom was first planted inWuhan Tianxue in 1939

East Lake cherry garden, one of the three largest cherry garden in theworld, can be called the three largest cherry garden in the world together withHongqian cherry garden in Japan and Washington cherry garden in the UnitedStates. First of all, the garden covers an area of nearly 200 mu, and its gardenand architectural layout are exquisite, exquisite and high-grade. More than 5000cherry trees have been planted with 20 varieties, most of which are from Japan.Second, the garden adapts measures to local conditions, and combines Chinesegarden style and Japanese harmony garden style organically. Chinese and Japaneselandscape experts and aestheticians who have been here all give high evaluation.It can be seen that Japanese Cherry Blossom experts can not overestimate thatthe garden is one of the three largest Cherry Blossom gardens in the world. Theunique East Lake cherry garden east lake cherry garden is located in thebeautiful Moshan scenic area. The elegant Chinese garden and the heavy Japaneseharmony architecture are integrated into one, which can be described as the bestof the scenery. For example, the landmark "five tower" in the park is dignifiedand exquisite; the "Red Bridge" passing through the water, the "stream" withstrange rocks, the floating colorful "island in the lake", the extraordinary"Bird House" and the complacent "carp flag" all give visitors a relaxed andhappy sense of beauty. The area of the garden is large, the terrain isundulating, and the cherry trees are planted in pieces. The age of the trees isup to 40 years. There are many varieties and colorful. There are single petalsas bright as clouds, double petals as magnificent, and the colors are pink,water red, purple, white, etc. there are also drooping cherry flowers that arehard to see in other places. The early, middle and late varieties of cherryblossoms in the garden have a flowering period of more than 20 days, which makesup for the short flowering period of single cherry blossom and takes a long timeto appreciate. East Lake cherry garden becomes famous

Donghu cherry garden was built in 1978. In memory of Premier Zhou Enlai(the 78th anniversary of Premier Zhous birth), former Japanese Prime MinisterTanaka presented Deng Yingchao with 78 cherry trees. Deng Yingchao chose Wuhanas the planting site of the 78 cherry trees, which were planted on the Bank ofDonghu Lake and the South foot of Moshan mountain. In 1997, the Wuhan municipalgovernment invited Japanese experts to visit the site for many times and decidedto expand the East Lake cherry garden. In 1998, the East Lake Scenic AreaAdministration and the luao Bank of Japan jointly invested 15 million yuan inthe construction of the park. In March, the cherry blossom garden was opened towelcome guests. The construction of the park took nearly 30 years, but it is arecent year that it has formed such a scale and characteristics. Since theexpansion of the garden, through the careful design and hard cultivation ofChinese and Japanese experts (especially in recent years, more than 20 batchesof Japanese Cherry Blossom experts have come to the garden for technicalguidance and cultivation), the cherry trees in the garden have been able to growvigorously, making this years East Lake cherry garden "flower like sea, peoplelike tide".

Wuhan East Lake Moshan cherry garden is located in the southern foot ofMoshan near Meiyuan, covering an area of 150 mu, with 5000 cherry trees. Thefirst batch of cherry blossoms planted in the garden were presented to DengYingchao by former Japanese Prime Minister Kakuei Tanaka, and then transferredto Donghu by Deng Yingchao. The vast majority of cherry blossoms now are jointlyinvested and planted by China and Japan in 1998. Moshan cherry garden in WuhanEast Lake, Hongqian cherry garden in Aomori County, Japan and Washington cherrygarden in the United States are known as the three largest cherry capital in theworld. Moshan cherry blossom garden is centered on the five tower imitatingJapanese architecture, with Japanese garden style ponds, islands, streams,Hongqiao, niaoju and Doumen,

Even the management room and the ticket office are well-designed imitativeJapanese buildings. During the opening period of cherry blossom, the park willregularly play Japanese folk songs and provide many Japanese snacks. The wholescenic spot is full of Japanese customs. Walking into Moshan cherry garden inWuhan East Lake, thousands of cherry blossoms are blooming on the greenhillside. Breeze blowing, swaying flowers, falling flowers. The water shadow ofthe wooden pagoda is full of fragrance, which makes people linger in the springbreeze. It is understood that Moshan cherry garden, which was founded in 1979,now has more than 30 varieties, such as Yoshino Sakurai, Guanshan Sakurai, DadaoSakurai and Chuizhi Sakurai. The whole garden adopts Japanese style courtyarddesign, which has Japanese characteristics. In the cherry garden, there is apavilion called 78 Cherry Blossom Pavilion, which has 78 cherry blossoms. Itcommemorates the signing of the Sino Japanese Friendship Treaty in 1978.

导游实习报告

实习地点：旅行社

实习目的：通过这次实习对旅行社的具体营运与操作.管理等方面有了了解,丰富社会实践经验。

实习时间：XX年2月15日—XX年5月15日

一、旅行社总体介绍：

旅行社成立于XX年5月，是由一批优秀的管理人员和高素质的导游队伍组成，以现代制度运营的旅游企业，在总经理周海鸥的领导下和淮安各界的关心与支持下，连续两年（、XX年）旅游业务销售总额位居全市首位。本社多年以来一直以“服务创品牌，满意在东方”为立社之本，以“诚誉、守信、兑诺、前瞻、安全”为服务宗旨，热心为新老客户服务。

二、作为一名合格的导游，必须对自己的工作认真负责。这段时间的旅行社实习,对我来说受益匪浅，这次实习也让我发现书本上的知识与实际问题的差距，对旅行社这一行业有了更深的体会。在实习期间我体会到旅游这个行业中旅行社，社与社之间的竞争、人与人竞争的激烈程度。在旅游业业这样的服务性行业所需要的人才不仅是要有一定的专业知识，还需要你懂得如何为人处事和接人带物，以及对旅行社顾客的耐心以及责任心。着实更为重要的在实际的过程中我才真正发现自己学识的浅薄，经验的缺乏，真是学到用时方恨少，我感觉在学校学到的理论知识和自己在工作中实践其实并不是一个概念，我想这也是学校之所以让我们在最后一个学期实习的原因，让我们进一步的巩固和理解课堂所学知识，培养和提高学生的能力，理论联系实际，我认为实践环节重要的是理论联系实际，提高了我们调查研究，观察问题，分析问题和解决问题的能力和方法，培养在校大学生在社会中的生存及能力，在实习期间所学习到的社会经验和团队精神将会使我终身受益。

实习期间我了解到以下几点：

1、了解旅游地的内外交通、旅游地的环境保护等。

2.   了解旅行社的服务规程及管理要领.。

3. 了解旅行社的性质，经营业务与管理模式。旅行社是为人们旅行提供服务的专门机构。旅游活动的发展是旅行社得以生产和发展的前提条件，从行业性质来看，旅行社属于服务业。为旅游者提供食、住、行、游、购、娱的六方面服务。从20世纪20年代我国第一家旅行社创立，随着我国国民经济的发展、国家政策的开放与完善，旅游景点的不断开发，我国的旅行社的数量快速增长，并且服务质量也不断提升。我国的旅行社按照经营业务范围划分为：国际旅行社和国内旅行社。国际旅行社经营入境旅游业务，出境旅游业务和国内旅游业务；国内旅行社专门经营国内旅游业务。

4. 旅游资源环境的好坏直接影响旅行社的经营.生态旅游地收入障碍可以是下几种： （1）经济与环境的矛盾，这集中体现在门票收入与可容纳游客量的矛盾上。大量旅游者的介入必然对旅游地的生态环境造成威胁，控制游人数量又使经济收益受限。

（2）经济水平和产业结构的向限。即在经济发达地区,旅游业促动其他行业部门而产出的间接经济效益远远大于旅游直接收入，而生态旅游地通常位于生态条件优越，人工干扰程度低的地方，这些地区大多经济落后，交通不便，生态旅游地由于受经济发展水平和地区产业结构的局限，对于旅游的强拉动力的反馈水平低，最终间接收入低.。

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兼职导游年底工作总结模板

掐指一算做导游已2年有余，其间有酸也有甜。曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来20xx年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5：书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6：维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7：最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待!路漫漫其修远兮也许可以回头看看留下的脚印。年轻的我要不断的告诉自己革命尚未成功，同志仍需努力，困难经历了，但经验却留下了。带团总是不可避免要遇到三多(人多车多压力多)，作为导游就要做到三心(多一份细心，多一份小心，多一份诚心)

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停单溜，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解 。

我付出，我努力!总相信一份耕耘，一份收获!

Lion grove is located in the northeast of suzhou city swallow gate garden road, was built in the yuan dynasty, as the representative of the yuan dynasty garden. Garden rockery throughout, gallery, number crunchers looms, winding path leading to a secluded spot, feel history generally. Lions angled Lin Ping rectangle, area of about 10000 square meters, is one of the representative of suzhou classical garden, has one of the largest remaining ancient rockery group, a rockery kingdom. Are embedded in the walls of the gallerys four big famous song dynasty, su shi, huang tingjian, calligraphy Cai Xiang monuments, and the southern song dynasty wen tianxiang inscriptions of plum blossom poems. Lion originally bodhi authentic temple garden, Lin in A.D. 1341, the monk preached day such as Jackson went to suzhou, by his disciples. Later that year came the disciples to buy to buy the house for days like phil Jackson to build monasteries. Day such as master b from 27 master monk word on west zhejiang lionrock, in memory of his teacher, named "lion forest". Also because the Buddha book has "lion roar" a word, and numerous rockeries resembling a lion shape and name.

Day such as master xie, disciple, gradually deserted temple garden. Ming wanli seventeen years, Ming surname monk begging for alms chang-an yu, rebuild the lion Lin Shengen temple, Buddha hall, thriving scene. To kangxi years, temple, garden, for the father of Huang Xi, hengchow magistrate after Huang Xingzu bought, named "for garden." On February 11, 1703 AD the qing emperor kangxi tour at this point, given the forehead "lion Lin temple", after the qing emperor qianlong six lion grove, has been given according to the mirror round, "painting of Buddha and existing" really fun "equal plaque. Qing qianlong 36 years, Huang Xi examination, refinement, reforming courtyard, named "five pine garden". To the middle of the reign of qing emperor guangxu huang family decline, garden have qian Bridges, rockery is still only.

精选全陪导游工作总结

暑假回家,在旅行社做了两个月的事。觉得还是比较幸运能有这样的机会,毕竟自己也不是学的这个专业,却能有机会接触这个职业,真的很开心!这两个月带了一些团,几乎都是做的全陪导游。总的来说还是有些心得的!

做导游的都知道,要说挣钱还是不要做全陪导游比较好。全陪导游的好处就是可以跑很多地方,我想可以在自己还不需要为养家胡口担心的时候借全陪导游的机会多出去走走还是不错的。我就是这样想的,所以我总能保持乐观的心态,不会去在意太多的什么。所以说我的小结可能很片面,但是我就是这么做的;人嘛,生活就是要开心才好哦!

一、这是火车团出站前应该做好的准备工作

1.在进站前半个小时左右给地接导游发简讯，明确好进站时间和接站方式。

2.下车前嘱咐好游客收拾好自己的行李，一定要多次强调以防落下东西。

3.出站前需查清人数，举旗带团出站;期间要做到眼明手快，看好出站口，防止自己作为一名导游却不认识路的尴尬场面。

二、在吃饭时应该注意的问题

1.到了饭店，自己应该立即熟悉饭店的情况;例如厕所的位子，游客吃饭地方及自己用餐的地方。

2.等游客的餐桌开始上菜后，自己就要抓紧时间用餐，防止自己饿肚子。

3.游客用餐后客气的问是否满意，若出现有什么不足的地方尽量和游客解释，请他们谅解，毕竟在外是不能和家里比的;但是也要尽力和地导协调，看是否能够改善。

三、景区游玩是需要注意的情况

1.若是三四十人的大团就应该和地导配合好工作，一个在前一个在后防止有人掉队找不到出入口;都是大人的团，也比较轻松，自己可以好好的玩;有小孩的团，一定要家长带好自己的小孩。

2.在进入景点前就应该和游客说明注意事项，小孩的票问题应该明确的说明，防止为了琐碎的事情耽误大家的游览时间。

3.下车前提醒游客随身携带贵重物品，不要将贵重物品放在车上。

4.几乎每到一个景点地接导游都会安排好时间，在规定的时间完成这次的游览行程，可是途中常会出现因为购物而耽误时间的事情发生，自己要做好督促工作;在做工作时应该以平和的心态对待，切记不可急噪，好好的和游客说明情况。

5.因为景区太大的缘故可能会出现几条不同的路，这时应该和游客说明好情况，若游客坚持要走另一条路，则可以双方协调好，定下在出口等的时间。

6.在车开动前务必要清点好人数。

四、入住酒店的问题

1.拿好房牌号记录清楚在自己的这个团队的所有房号，在发放房牌号以前应该和游客说明好房间的设施，需要游客检查是否齐全，如出现少东西的情况立即给总台电话。

2.因为晚上多数为自由活动时间，记得嘱咐好准备晚上出门的游客注意安全。

3.自己在叫早后应立即收拾好行李，安排好早餐开始这一天的行程。

4.退房那天，自己应该早起;多次强调游客是否收拾好了东西，房牌应该尽早拿到总台，以便查房节省自己的时间。

5.若做好了第一点，则一般在退房的时候不会出现这种状况，但是难免会发生意外的时候;遇到酒店说少了东西的时候一定要坚定自己的立场，立即和地接导游联系，拜托他帮忙解决，毕竟是本地人好办事的。

以上这些都是常规的问题，需要我们快速，很好的解决。精选全陪导游工作总结

但是要做好一名全陪导游，这些还是不够的。

1.这是最重要的一点，就是要态度好;无论发生什么事情自己都必须保持镇定，更不能是小性子;保持微笑。

2.无论是对游客还对师傅都要有礼貌，上车记得和师傅说声早，下车记得和师傅说声辛苦您了;几句简单的问候语会使大家的心情都好的。

3.要尽量协调好游客与导游双方的关系，站在游客的角度想问题也要合理的为地接导游解释一些地接做的不够明白的事情，让游客觉得是大家都是在为他们找想，这样旅途才能愉快;绝对不能把问题带回来解决!

4.这是最后一点，我们毕竟是靠这个工作;帐还是要好好算清楚的!

总的来说，做全陪导游是比较幸福的事情，但是有时候也会委屈。只要自己保持好心态，出门在外给别人一个好印象总是好的，微笑--我一直都认为那是解决问题的最好方法。

Tian’anmen Rostrum

Tian’anmen( the Gate of Heavenly Peace), is located in the center ofBeijing. It was first built in 1417 and named Chengtianmen( the Gate of HeavenlySuccession). At the end of the Ming Dynasty, it was seriously damaged by war.When it was rebuilt under the Qing in 1651, it was renamed Tian’anmen, andserved as the main entrance to the Imperial City, the administrative andresidential quarters for court officials and retainers. The southern sections ofthe Imperial City wall still stand on both sides of the Gate. The tower at thetop of the gate is nine-room wide and five –room deep. According to the Book ofChanges, the two numbers nine and five, when combined, symbolize the supremestatus of a sovereign.During the Ming and Qing dynasties, Tian’anmen was theplace where state ceremonies took place. The most important one of them was theissuing of imperial edicts, which followed these steps:

1) The Minister of Rites would receive the edict in Taihedian( Hall ofSupreme Harmony), where the Emperor was holding his court. The minister wouldthen carry the decree on a yunpan( tray of cloud), and withdraw from the hallvia Taihemen( Gate of supreme Harmony)

2) The Minister would put the tray in a miniature longting( dragonpavilion). Beneath a yellow umbrella and carry it via Wumen( Meridian Gate), toTian’anmen Gate tower.

3) A courtier would be invested to proclaim the edict. The civil andmilitary officials lining both sides of the gateway beneath the tower wouldprostrate themselves in the direction of the emperor in waiting for the decreeto the proclaimed.

4) The courtier would then put the edict in a phoenix-shaped wooden box andlower it from the tower by means of a silk cord. The document would finally becarried in a similar tray of cloud under a yellow umbrella to the Ministry ofRites.

5) The edict, copied on yellow paper, would be made known to the wholecountry.

Such a process was historically recorded as “ Imperial Edict Issued byGolden Phoenix”.During the Ming and Qing dynasties Tian’anmen was the mostimportant passage. It was this gate that the Emperor and his retinue would gothrough on their way to the altars for ritual and religious activities.

On the Westside of Tian’anmen stands ZhongshanPark( Dr. Sun Yat-sen’sPark), and on the east side, the Working People’s Cultural Palave. The Park wasformerly called Shejitan( Altar of Land and Grain), built in 1420 for offeringsacrificial items to the God of Land. It was opened to the public as a park in1914 and its name was changed in 1928 to the present one in memory of the greatpioneer of the Chinese Democratic Revolution.The Working People’s CulturalPalace used to be Taimiao( the Supreme Ancestral Temple), where tablets of thedeceased dynastic rulers were kept.

The stream in front of Tian’anmen is called Waijinshuihe( Outer GoldenRiver),with seven marble bridges spanning over it . Of these sevenbridges,historical records say the middle one was for the exclusive use of theemperor and was accordingly called Yuluqiao( Imperial Bridge). The bridgesflanking it on either side were meant for the members of the royal family andwere therefore called Wanggongqiao( Royal’s Bridges). Farther away on each sideof the two were bridges for officials ranking above the third order and werenamed Pinjiqiao( ministerial Bridges). The remaining two bridges were for theuse by the retinue below the third order and wre called Gongshengqiao( commonBridges). They anr the one in front of the Supreme Ancestral Temple to the eastand the one in front of the Altar of land and Grain to the west.

The two stone lions by the Gate of Tian’anmen, one on each side were meantas sentries. They gaze toward the middle axis, guarding the emperor’s walkway.In front of the gate stands a pair of marble columns called Huabiao. They areelaborately cut in bas-relief following the pattern of a legendary dragon.Behind the gate stands another pair of similar columns. The story of Huabiao maybe traced to a couple of sources. One of the versions accredits its invention toone of the Chinese sage kings named Yao, who was said to have set up a woodenpillar in order to allow the ordinary people to expose evil-doers, hence it wasoriginally called a slander pillar. Later it ws reduced to a signpost, and nowit serves as an ornament.

Hello everyone!

Confucius said, "it is a pleasure to have friends coming from afar." first, please allow me to extend a warm welcome to all of you on behalf of nanjing China travel agency. My name is wang. Im the tour guide. Can do for you guide is my pleasure, I and the driver Mr. Wang must service for you, try our best to meet your request, help you solve the problems and difficulties, spirits, to everyone needs. I hope that through my introduction, the ancient and beautiful nanjing will make a memorable impression. I wish you a pleasant journey!

Now I will give you a brief introduction to nanjing. Nanjing, or nanjing, is located in the lower reaches of the Yangtze river and is located in the golden belt of the lower Yangtze river. The area of nanjing city is about 6,597 square kilometers, with a population of nearly 8 million and a total of 11 districts and counties. It is the center of politics, economy and culture of the whole province. Climate is subtropical climate, four distinct seasons, is a very ideal tourist attraction.

Nanjing has a long history and is one of the four ancient capitals of Ming dynasty. There are "jiangnan beauties, jinling empire state" reputation. It has been more than 2,400 years since the king goujian established the "yue cheng" in 472 BC. In history, the official construction of the city began with the eastern wu sun quan, and later the eastern jin, song, qi, liang and Chen have all been established. Therefore, nanjing is known as "the ancient capital of six dynasties". Since then, the southern tang, taiping army and the republic of China have also built the capital, so nanjing has another ten dynasties.

In todays reform and opening up, nanjings economy is booming, nanjing in developing tourism, nanjing has become a comprehensive industrial base in east China, pillar industries include: electronics, auto industry, petrochemical industry, steel, electricity. Nanjing is increasing the infrastructure of the city and improving the hard environment of foreign investment in nanjing. Nanjing is also a national garden city, a national excellent tourist city, a national health city and so on. Nanjing has more than 200 tourist attractions, attracting many domestic and international tourists. Nanjings urban features are: "human and green" as one. Therefore, nanjing will become a modern international humanistic and green city with more dynamic economic development, distinct cultural features, more beautiful living environment and more harmonious society.

颐和园英文导游词

good morning ladies and gentlemen:

my name is . i’m very honored to be youre guide. i do hope all of you could like my guiding and enjoy everything on your pleasant day. this morning we are going to visit the summer palace. the summer palace is located on the northwest suburbs of beijing, about 20 kilometers away from the center of the city. so it will take us about 1 hour to get there. before we arrived at the summer palace, i would like to introduce you a brief introduction of the woderful imperial garden. the summer palace is the most beautiful and the largest imperial garden existing in chinan, and it is the best-preserved imperial garden in the world. in 1998, it was placed on the list of world cultural heritage by the unesco.

the summer palace was first built as an imperial garden at the beginning of 12th century in the jin dynasty. the construction continued to the yuan and ming dynasties. in the qing dynasty, the building of imperial gardens reached its culmination. during emperor qianlong’s reign, the famous ‘three hills and five gardens’ were built on the northwest suburbs of beijing. the summer palace was a part of it and at that time was called the garden of clear ripples. in 1860, the anglo-french allied forces invaded beijing. the ‘three hills and five gardens’ were burnt down to ashes.

in 1888, the empress dowager cixi spent the navy fund having the garden of clear ripples rebuilt. and then she renamed it the garden of nurtured harmony (summer palace).

in 1900, the allied forces of eight powers invaded beijing. the summer palace was once again severely damaged. it was rebuilt again in 1902.

in 1924, the last emperor puyi was driven out of the palace, after that, the summer palace was turned into a public park.

ladies and gentlemen, please look over there, in front of us is an archway. it is called “emptiness and the collection of excellence”, and it is the first scenery of the summer palace. the two chinese words on the front side of the archway mean emptiness and refer to everything in nature and in the scenery. the two words on the back side mean collection of excellence and refer to the tranquility of the beautiful scenery just within the garden.

(outside the east palace gate)

now, we have arrived at the east palace gate. it’s the main entrance of the summer palace. on top of the gate there is a plaque with three chinese characters ‘the summer palace’ in emperor guangxu’s handwriting. the gate that we are now entering was used by the emperor, the empress only in the old days.

(inside the east palace gate)

now we are inside the summer palace. in front of us is the second gate of the summer palace— the gate of benevolence and longevity. the annex halls on both sides were used for officials on duty and the offices of the privy council. well, before we start our tour in the garden, i will briefly introduce you the layout of the summer palace and our tour route. o.k., ladies and gentlemen, may i have your attention please? let’s look at the map together, from it we can see the summer palace covers an area of 290 hectares, which the lake occupies the three-fourths. the whole garden can be divide into three parts: the area was for political activities, resting places of the emperor and empress, and sightseeing areas. our tour will start from the area of the political activities, and end off the marble boat. on the way, we will visit the main constructions of the summer palace, such as the hall of jade ripples, the hall of happiness and longevity, the long corridor, the hall of dispelling clouds and so on. it will take us about two hours to visit the summer palace. please attention, we won’t walk back and our driver will pick us up at the north gate. should you get lost or separated from the group, please meet us at the north gate.

ok, everyone, let’s start our tour from the emperors’ office --- the hall of benevolence and longevity. follow me please.

(inside the courtyard of the benevolence and longevity)

passing through the gate of benevolence and longevity, we have already entered the courtyard of the hall of benevolence and longevity. the huge rock in front of us is taihu rock. it was quarried from taihu lake in jiangsu province, so it was known as taihu rock. please look around the courtyard and you can see there are four grotesque shaped rocks placed in each corner of this courtyard, representing the four seasons of the year. the taihu rocks are usually used as decoration for beautifying gardens and they are thin, crease, leak and penetration in characters.

the bronze mythical animal behind the taihu rock is known as suanni or some people call it qilin. according to ancient chinese mythology, the dragon had nine sons, but none of them became a real dragon. suanni was one of the nine sons of the dragon. it was an auspicious animal that could avoid evil spirits in ancient lengeds. suanni has the head of dragon, the antlers of dear, the hooves of ox and the tail of lion.

(in front of the hall of benevolence and longevity)

this grand hall is the hall of benevolence and longevity. it was first built in 1750. the name of this hall taken from a book entitled ‘lun yu’ by confucius doctrine means, “ those who are benevolent can enjoy a long life.” this hall was the place where emperor guangxu and empress dowager cixi held audience and handled state affairs when they were in the summer palace. for protecting the historical cultural relic, we couldn’t enter the hall. so i would like to briefly introduce you the decorations in the hall of benevolence and longevity. the arrangement of the hall has been left untouched. in the middle of the hall stands an emperor’s throne carved with nine dragons on design. there are two big fans on both sides behind the throne which are made of peacock feathers. behind the throne there is a big screen with red sandalwood frame and glass mirror inlaid. on the mirror there are 226 chinese characters of the word ‘longevity’ written in different styles. there are two scrolls on each side of the wall with a big chinese character ‘longevity’ written on it. it was said that the word ‘longevity’ written by empress dowager cixi. there are 100 bats painted at the background of the scroll symbolizing happiness.

well, please look up the two pairs of incense burners in the shape of a dragon and a phoenix in front of the hall. they were used to burn incense sticks to create the appropriate atmosphere. in the old days, the dragon and phoenix were the symbol of the emperor and empress. according to ritual, the dragons should be placed in the center while phoenixes were to either side in front of the hall.however, here, the dragons are off to the sides and the phoenixes are in the middle. this was a product of the end of qing dynasty when empress dowager cixi handled state affairs behind the screen.

(at the entrance of garden of virtuour harmony)

we are now visiting the garden of virtuous harmony, where emperor qianlong and empress dowager cixi were entertained with bejing opera performances. it mainly consists of the dressing house, the grand theater building and the hall of pleasure smile. the grand theater building was known as the ‘cradle of beijing opera’ was uniquely laid out and magnificently decorated. there are 7 exhibition halls with articles of daily use on display here.

(in front of the grand theater building)

this is the grand theater building. of the three main theater buildings of the qing dynasty, the grand theater building is the tallest and largest one. the other two are changyin pavilion in the forbidden city and qingyin pavilion in the mountain resort in chengde. the grand theater building, a three-storied structure, has a double roof with upturned eaves. it is 21 meters high and 17 meters wide. performances could be staged simultaneously on three levels. the top one was a symbol of happiness, the middle level was emolument level and the bottom stage was named longevity stage. each level has the entrance and the exit. there are some trapdoors in the ceiling and below the floor for ‘celestial being’ to fly down from the sky and the ‘devils’ to appear from the earth to set off a certain atmosphere on the stage. there is also a well and five ponds built under the stage for a good effect of water scenes. the stage is open to three sides.

well, please look at the construction that stands right opposite the grand theater building, it’s the hall of pleasure smile. the empress dowager cixi used bo sit inside the hall to watch and enjoy the peking opera.

(a lakeside walk from the garden of virtuous harmony to the hall of jade ripples)

we are now standing in the middle of a rockery behind the hall of benevolence and longevity. it appears that there’s nothing special ahead. however, after we clear the rockery, we will reach kunming lake. this is an application of a specific style of chinese

gardening.

now, we are walking along the bank of the kunming lake. look over there, not far away in the lake there is an islet. it’s called the spring heralding islet. the pavilion on the islet is called the spring heralding pavilion. a number of willow trees and peach trees were planted on this islet. in early spring, when the ice begins to melt, peach trees are red in pink blossoms, willow trees turn a tender green signaling that the early spring has returned. hence the name ‘heralding sping pavilion’.

(in front of the hall of jade ripples)

this group of special and quiet courtyard dwellings is the hall of jade ripples. the words “jade ripples” came from a verse “gentle ripples gushing out of jade spring”, which refers to the rippling water in the lake. it was first used by emperor qianlong to attend to state affairs. in the late qing dynasty, it was where emperor guangxu was put under house arrest.

this hall is a hallmark of the movement of 1898. emperor guangxu was emperor dowager cixi’s nephew. after emperor tongzhi died, emperor dowager cixi made her nephew, who was at that time four years old a successor in order to continue her hold on imperial power. she ‘handled state affairs behind the screen’. after emperor guangxu ‘managed state affairs personally’ at the age of 19, a political conflict occurred between the conservatives and the reformers. in 1898, the reform movement took place with the aim of sustaining the core principles of the qing dynasty while reforming outdated laws. the movement lasted for103 days until it was suppressed by empress dowager cixi. it was called the ‘hundred-day reform’. after the reform failed, emperor guangxu was put under house arrest here. for the strict control of him, empress dowager cixi ordered to build many brick walls in the front, back, and on the right and left of the hall of jade ripples. at that time the hall was entirely sealed up, just like a prison. today only the hidden walls in the east and west annex room still maintain its original appearance. it is open to visitors as the relic related to the 1898 reform movement.

(in front of the chamber of collecting books)

this is the chamber of collecting books. in chinese, it’s called “yi yun guang”. “yun” was a kind of fragrant weed. in ancient times, it was usually used as termite repellent in rooms where books were stored.in the emperor qianlong’s reign, the purpose of the hall was for collecting books. later it was converted into a residence. there used to be the residence of guangxu’s empress longyu, and his favorite concubine zhenfei.

(in the hall of happiness and longevity)

this group of courtyard is the hall of happiness and longevity. it was the major architectural structure in the living quarters and the residence of empress dowager cixi. the whole compound was basically made of wood, which is ideal for ventilation and lighting. with its quiet and tasteful layout, the hall of happiness and longevity made life very easy and convenient. in front of the hall of happiness and longevity there is a huge rock placed in the middle of this courtyard named “qing zhi xiu” and nicknamed as “family bankruptcy rock”. this huge rock was discovered in fangshan district by a ming official mi wanzhong. he wanted to transport it to his own garden “shaoyuan”. in the old days, transporting such rock was very difficult. after spending all his money to ship it, he still could not succeed in doing this. the big rock was then left on the roadside somewhere near liangxiang county, 30 kilometers southwest of beijing. hence it was nicknamed “family bancruptcy rock”. later emperor qianlong discovered it and transported to the garden of clear ripples and laid in front of the hall of happiness and longevity. the colorful glass chandeliers hanging inside the hall was introduced from germany in 1903. it is one of the earliest electric lights in china.

(in front of the gate of inviting the moon of the long corridor)

ladies and gentlemen, you may have visited some of the best museums in the world, such as the louvre in france and the museum of great britain. now i will show you a special gallery in the palace—the long corridor. in 1990, the long corridor was listed in the guinness book of world records as ‘the longest painted corridor’ in the world’. it would be a pity if we leave the summer palace without visiting the long corridor and the marble boat. now, here we go, the long corridor first!

(strolling along the long corridor)

the long corridor starts from the gate inviting the moon to the shizhang gate. it is 728 meters long and consists of 273 sections. the long corridor is one of the major structures of the summer palace. since the corridor was designed to follow the physical features of the southern slope of longevity hill, four multiple-eaved, octagonal pavilions ( retaining the goodness pavilion, living with the ripples pavilion, autumn water pavilion, clear and far pavilion) were placed at bends and undulation, they represent four seaons of a year. thus visitors will hardly notice the rise and fall of the terrain. as a major part of the architectural style of the summer palace, the long corridor serves as an ingenious connector between the lake and the hill. scattered buildings on the southern slope were linked to create a unified complex.

the long corridor is the longest covered veranda in any chinese garden. on the purlins and beams of the covered veranda, there are over 14,000 suzhou style paintings. among them, there are 546 color paintings relating to the scenes of west lake in hangzhou, zhejiang province. beside the colorful paintings of natural scenery, there are also scenes of flowers, birds, fish, insects, mythology and figures. the paintings of figures are mainly adapted from ancient chinese classical literature, such as ‘pilgrimage to the west’, ‘the romance of the three kingdoms’, ‘the western chamber’, “water margin’, and ‘the dream of the red mansion’.

(in front of the gate of dispelling clouds)

now we are approaching the central part of the structures on the lakeside slope, the tower of buddhist incense within the hall of dispelling clouds. the central axis line starts from the wharf next to the lake to the sea of wisdom on top of the hill. the main architectural structures here are the gate of dispelling clouds, hall of dispelling clouds, tower of buddhist incense and the sea of wisdom, which altogether form a splendid three-dimensional landscape. the layout of this group of architectures was based on scenes described in buddhist sutras. this group of structures are among the most magnificently constructed here in the summer palace. this is a good place to taking photos, we will stay here for about 15 minutes.

now we are walking continuely along the long corridor, the next scene we are going to visit is marble boat.

look over there! halfway up the slope there stands the hall of listening to orioles. it was the place for emperor and empress to enjoy opera and court music. it is said the singing of orioles is very pleasing. before the garden of virtuous harmony was built, empress dowager cixi enjoyed opera and music here. now the hall is one of the most famous restaurants in china, featuring imperial dishes and desserts.

this is the famous marble boat. a famous scientist of china’s eastern han dynasty once said, “water can float the boat, but it can also tip it over.” a prime minister of tang dynasty wei zheng once used these words to persuade li shimin, the emperor of the tang dynasty. he said people are water and the emperor is the boat. people can support a good emperor. however, they also can overthrow the dynasty. emperor qianlong built this huge boat in the garden in order to make the allusion concrete. on one hand, emperor qianlong encouraged himself to run the country well. on the other hand, he wanted to show that his rule of the qing dynasty was as firm as the marble boat and there was no fear of overturning the boat. the marble boat was the place for emperor qianlong to sample tea and enjoy the scenery of kunming lake. emperor qianlong once came here to engage in the freeing of captive animals. in the times of qianlong, the marble boat was a chinese styled stone boat with a chinese style wooden superstructure on the top of it. when it was rebuilt in the times of guangxu, a foreign and chinese elements mixed resulting in two wheels to be added to the boat, one on each side. the floor was paved with colored bricks. all of the windows were inlaid with multiple-colored glass. a big mirror was installed on the superstructure for viewing rain.

our tour is drawing to a close after we visited the marble boat. today we only visited the major scenic spots of the summer palace. i have left other spots of interest for your next visit. i will now show you out through the ruyi gate. our coach is waiting for us outside the gate. i do hope you enjoyed today’s tour. thank you.

导游实习报告范文精选

实训地点：蓝天学院 八一起义纪念馆 滕王阁

实训时间： xx年4月24日——xx年5月8日

实训目的：

一、将书本上的理论知识运用到实际中去，更好的发现自己的不足。

二、提高作为导游所必需的语言表达能力，在游客面前讲解时，不会因为外界的因素而影响到自己的讲解，努力将自己的知识传授给游客。

三、培养在外带团时导游的独立工作能力、组织协调能力，随机应变能力和人际交往能力。导游人员在带团时，她是一个独立的个体，任何事情都可能发生，因此需要提高综合能力。

实训准备：

一、将同学们分成若干组，每组选出一名组长，由组长统一负责和布置组员的任务，每到一处景点时，要有同学出来讲解。

二、准备蓝天学院、八一起义纪念馆、滕王阁三地的资料，搜集多方面的导游词，将这些书面导游词变成自己的知识。

三、提前进行对景点的了解和询问，设计出最合理的线路，以最少的路程看最多有特色的景点。

实训内容：一、蓝天学院的讲解，线路为：正大门——升旗台——景观大道(教学区)——临水广场、求真湖、蓝天阁——图书馆——学术报告厅——沙龙舞台——蓝海大剧场——体育馆——生活区——生态园——行政楼。

二、八一起义纪念馆的讲解，线路为先进陈列大楼，接着是江西大旅社，即八一起义总指挥部旧址。

三、滕王阁的讲解，即逐层讲解。

实训结果：

一、初步掌握导游讲解时所必须的语言技巧和处理突发事情的应变能力，游客在询问相关问题时能够很好的回答他们。

二、顺利完成三次户外导游培训，将平常老师上课时传授的理论知识同实际相结合。

三、其中还存在着不足，有些景点同学们不敢出来讲解，对景点资料的掌握不齐全，没有将书面上的知识变为自己的知识。

实训心得：导游是学问，也是艺术。在我们的这次户外实训课上，我们学到了很多，首先，我认识到理论知识与实际能力是非常重要的，因为在导游过程中，会有许多技巧性的东西存在，比如如何与游客沟通就是最难学会的，但确是最重要的技巧;再次到哟讲解是到哟工作的一项重要内容，在旅游过程中，现场讲解效果如何，在一定程度上反映了一个导游的素质和水平，同时也在很打程度上反映了我们导游队伍的建设，也会影响游客对整个旅游的印象。

下面，我具体地对这次户外实训谈下心得体会，我们这次的导游实训景点分为三个：

第一个景点，在校园讲解的这一块上，同学们的表现都比较好，主要是对自己的学校比较了解，准备的也比较充分，但是我们都有着共同的缺点，就是在讲解时语速在不断的加快，语速在加快，但大脑思维一时还跟不上，就会出现口头禅，这将影响到讲解的效果，你对游客的吸引力也将会降低;其次，老师也在此次校园导游中，以蓝天阁，生态园为例，讲解了园林和古建筑方面的知识，这让我们更好地结合具体事物掌握知识。

第二个景点是八一起义纪念馆，在此次的讲解中，我饿母女首先是听定点导游讲解，结束之后再分组讲解，听完导游的讲解，发现了我们之间的差距，还存在着很多不足，八一起义纪念馆是一个红色旅游区，是一个有着很重要的历史景点，也是我们革命最光荣，最值得几年的地方，但由于我们对历史背景了解不是很多，以致于在导游词的准备反方面不是很充分，再讲解时不能流利的表达出来。在这个环节中没有预想的效果，这也说明了我们更应该认真地去学习，多掌握些历史知识，对我们今后的导游讲解时会有很大的作用。

第三个景点是滕王阁，滕王阁是因为王勃写的一篇文章而名扬天下，这首先就给我们下了一个要求，就要对《滕王阁序》这篇文章要有个初步的了解，在这次的实训中，我们同样的是请这里的点点导游给我们先讲解，虽然同学们都大概知道这些知识，但还是很认真地听她的讲解，这次的实训，汇集了多方面的知识，有历史、人物、山水等等，这就要求我们要有丰富的知识面，对景物的了解也要更深层次，我们吸取了上次在八一起义纪念馆的教训，认真地准备好了导游词，对有些地方进行了现场模拟，可以说，这次的课，效果很不错。

通过这次的导游户外实训，我的确获益匪浅，作为一名导游，当你看到游客投来赞许的目光时，感到多么高兴和自豪，但是同样有着许多酸甜苦辣。

庐山英文导游词

庐山，又名匡山、匡庐，是中华十大名山之一，位于江西省九江市庐山区境内，九江县一东，星子县以西。，相对高度1200～1400米。最高峰为汉阳峰，海拔1474米，东偎婺源鄱阳湖，南靠南昌滕王阁，西邻京九大通脉，北枕滔滔长江。下面是关于庐山的英文导游词范文，欢迎大家阅读!

庐山英文导游词

Friends, to visit with everyone Xiufeng Lushan Mountain, the Scenic Xiufeng shared interest. Is a good time to do yo!

Throughout the ages here enjoy "the beauty of Lushan in Shannan, Shannan of the United States in the Xiufeng" argument. Xiufeng mountain, Xiufeng water, attitude happening, you do not want to be her infection, not as myself! Artful shape of the mountains here are the (Heming peak), crawling like turtle (turtle line peak), tangible, such as incense burners like (Hyangnobong), and days like Tu sword (swords peak), sister-phase Hees (her sister peak), women in the rest of the sleeping mountains ... ... and so on; in the mountain streams flow between these peaks, even Pentium out of the "waterf-alls three thousand feet," the Lushan Waterf-all. Green shows where the mountains, waterf-alls You beauty, lush forest, lake of Health enchanting, natural day become a competing show depicting the beauty of the peaks.

Xiufeng ancient Chinese life is to love the place fondly. Jiang Yan a gifted poet, "from the Tang Jianping Wang Lushan Hyangnobong" of the poem, awoke the world trend cents if the greedy people. World wide love Shen Ding, Huainan good Dan by. This peak is a phoenix crane, between the best fairy.

For a time, and the world of people here feel the love between the fairy world of fun. To the Southern Tang Dynasty, when the Southern Tang Emperor Li Jing in the Lord, doing the emperor had previously come here to buy the house was built in the mountain school. When the emperor after the master, it will be his study came from a place in the Xiufeng, gave the monastery the monks do. And given the temple name "to open the first Temple," which is probably Li Jing that the founding of his career here because of it pre-Xiang Zhao.

Opened the first temple was built in 951 AD after the year, personally selected the master Li Jing Shao Zong master monk at the time to open when the first temple abbot. In the Southern Tang Emperor in direct support of the Lord, open the first Buddhist Temple of Zen Buddhism from China to become a Green Cloud Gate were originally an important temple.

After the Ming and Qing period, the opening of the first Temple in the Lushan growing. Qing Emperor Kangxi, a good thing to open one after another from the first temple, the temples large-scale development of an unprecedented period. Chao Yuan monk from Emperor Kangxi year (AD 1692) to open the first Temple headed after contact with the outside world, increasing exchanges, will also be here to fairy charm to the world with a flood of people. Emperor Kangxi was a great yearning Xiufeng landscapes, were not allowed to visit. Yu Shu had his hand "Prajna Heart Sutra", Jiang Yans poem "From Deng Jianping Wang Lushan Hyangnobong" and given to open the first Temple, the comfort of mood from the Pat-miss.

We all know the Bund in Shanghai. It can be seen that it is one of the mostprosperous places in China, but the former captivity also made her have amiserable history: in 1845, Britain made her concession, and in 1849, Francealso occupied the Bund. But how beautiful and prosperous she is in front of theworld today!

Last summer vacation, my mother and I came to this loess land known as the"World Architecture Expo". As soon as I arrived at my destination, the waves ofthe Huangpu River attracted my eyes. The green algae glided in the water, itsgentle and slender waist.

As soon as we got out of the car, we came to the Asia building, theheadquarters of China Pacific Insurance Company. The lintel of the building isalso designed in broken pattern, which is beautiful and vivid. Further on, wecame to Dongfeng Hotel, once the most luxurious club in Shanghai - ShanghaiFederation. It has a bar of more than 110 feet, known as the longest bar in theFar East. We went on and came to a red house. After the guides explanation, Irealized that this was the famous steamship investment promotion company.Walking along the Huangpu river bank, the famous tower of Shanghai is a glance:the Peace Hotel, Pudong development building and the Oriental Pearl TV Toweropposite the Huangpu River, the world financial center.

At the end of Shili Nanjing Road, there is a bronze statue. He stares atthe flowers and grass here. Who is he? He is general Chen Yi, the first mayor ofShanghai in New China. Looking at the statue, I can see General Chen Yisinspection work in the wind and rain. His simple image and amiable, open-mindeddemeanor

Once again deeply imprinted in my heart.

Its getting dark. We came to the hotel, ate in a hurry, and then we wentback to the Bund. At this time, the sky has become dark red, and the lights ofthousands of families have been turned on in the sky. We came to the "Bundcruise terminal" to take a boat sightseeing.

We came to the cruise ship, the ship slowly driving on the Huangpu River,the lights on the shore printed on the water, as if it had become a wide pair ofoil paintings, water, quiet, seemingly dark but bright. After getting off theboat, we went straight to the tallest building in Shanghai, the world financialcenter.

We took the high-speed elevator in the global financial center. I heardthat it had a maximum speed of 10 meters per second. In less than 2 minutes, wearrived at the top of the building. The floor was transparent everywhere.Walking on it was really a pleasure to "see all the mountains and small ones".At first glance, there are colorful lights everywhere, cars are shuttling, andthe Huangpu River is even more beautiful. The stars on the opposite side of theOriental Pearl TV Tower rain are linked into one piece, forming a beautifulscene of "sky and even Pujiang". I heard that Shanghais electricity bill willspend nearly 300 thousand yuan a day.

I looked at the charming lights motionless, only feel the heart clear aswater, I, intoxicated!

大家都知道上海的外滩吧!那里可以看得上是我国最繁荣的地方之一，但曾经的被虏也让她有一段凄惨的历史：1845年，英国吧她划为了自己的租界地，1849年，法国也强占了外滩。可今天呈现在世人面前的她又是多么美丽多么繁荣呀!

去年暑假，我和妈妈一同来到了这个被人们称为"万国建筑博览"的黄土地上。刚到目的地，这黄浦江的水浪就深深的吸引了我的眼球，青绿的水藻在水里滑动这它那轻柔又纤细的腰肢。

一下车，我们来到了中国太平洋保险公司总部：亚细亚大楼，它的门楣上还运用了断花式的设计，优美生动。再往前走，我们来到了东风饭店，曾经，他是上海最豪华的俱乐部——上海总会。它有一条110多英尺的吧台，号称远东最长的吧台。我们继续前进，来到了一幢红房子前，经导游说明，我才知道，原来这就是当年大名鼎鼎的轮船招商局。漫步在这黄浦江岸，上海的名楼名塔一览无遗：和平饭店，浦东发展大厦以及黄浦江对面的东方明珠电视塔，环球金融中心......

来到十里南京路的尽头，那儿有一座青铜浇注的塑像，他凝视着这里的一花一草，他是谁呢?他就是新中国第一任上海市的市长——陈毅将军，看着着座塑像，我仿佛看到了陈毅将军当年在风雨中视查工作。他那种公朴的形象和和蔼可亲、虚怀若谷的风度

再一次深深的烙印在了我的心里。

天渐渐暗下来了。我们来到饭店，匆匆吃过之后，我们又回到外滩。此时的天已成了暗红色，天空中，万家的灯火也陆续打开了，我们来到"外滩游轮码头"打算坐船观光。

我们来到了游轮上，船在黄浦江上缓缓行驶，岸上的灯光印在水面上，仿佛成了一阔副油画，水，静静的，看似漆黑却透出亮丽。下了船后，我们直奔上海最高的建筑——环球金融中心。

我们在环球金融中心乘高速电梯，听说他有最高10米每秒的速度呢!不出2分钟，我们来到了楼顶100楼，在哪儿，地板都是透明的，走在上面真是有种"一览众山小"的快感。一眼望去，到处是五彩的灯火，到处是汽车在穿梭，那黄浦江也更美了，对面的东方明珠广播电视塔雨天上的星星连成一片，形成了"天星连浦江"的美丽景象，听说上海一天的电费就得花去近30万元呢!

我一动不动的望着这迷人的灯火，只觉得心清如水，我，陶醉了!

旅行社导游实习报告范文

3.挑战：对方旅行社的介入，给中国旅行社带来了很大的压力，使得中国的一些中级旅行社在激烈的竞争中失败后难在崛起，对方旅行社在经营管理方式上的丰富经验使其拥有了很强的应变能力，对方合资旅行社的数量，会导致行业竟争进一步加剧，客源市场竞争，营销网络，人才的激烈竞争，外企的优厚待遇，导致人才流失现象，中国信息技术及互联网技术的弱势，使得中国在旅游市场上的竞争力显得较弱。

实习体会：

一.加强旅游知识产权的改革。我特别留意报纸杂志上旅行社打出的广告，我发现旅行社虽各异，但各旅行社所列出的旅游路线都几乎相同，在行程用餐、住宿、交通等各方面大同小异。因为旅行社产品的单一相同，导致各旅行社大打价格战，各旅行社都尽量压低一条线路的价格，这必然会导致服务质量的下降，而旅行社又不愿去开发新的旅游路线，旅游产品，因为一条新的旅游路线的开发需要大量的人力物力财力，花费成本很大。而且新的线路开发出去以后很快会被其他旅行社抄袭使用，这样会使旅行社的竞争力减弱，所以加强旅游产权势在必行，还不光是保护旅行社的权利，更是为了广大消费者能体现新的惊喜。

二.导游人员服务质量下降。导游人员中，他们的带团经验都非常丰富，平均来说都有2.3年的工作经验。他们的学历相对于其他地方来说学历算是高的，都有导游证，但全是初级.中高级导游人员没有，都为中文导游，外语人才缺乏，这些导游基本工资较少，一般赚钱多少与出团次数挂钩团多赚的也多。

三.旅游时间的季节性： (1)旅行社行业的季节性特点是由旅游市场上的旅游需求的季节性所形成的，造成旅游需求的季节性变化的原因主要是小旅游目的地的自然气候条件，旅游活动受自然气候条件的影响较大。一般来说，气候适宜的季节有利于吸引大量的休闲旅游者前来观光、度假，而严寒酷暑等恶劣气候则不利于旅游者的旅游活动。 (2)旅游客源地的休假制度。充足的闲暇时间是旅游活动的前提条件之一，节假日期间。人们外出旅游的时间成本较小，而在平时，人们外出旅游的时间成本则较小。旅游需求的旺季和淡季就是在以上两个因素的共同作用下产生的。 旅游需求的季节性使旅行社行业的经营活动呈现出明星的淡季和旺季的差别，由于旅行社行业的供给在短期内为刚性，而旅游市场上的旅游需求的弹性却很大，从而导致在旅游旺季时，旅行社受接待的限制，面对蜂拥而至的旅游者却往往只能满足其中一部分人的需求，无法接待的旅游者，从而失去赢得收入的机会，相反，到了旅游淡季，随着前来的旅游者人数锐减，又造成旅行社接待能力的闲置和各种旅游资源的浪费。

在实习期间使我认识到旅游业对地区及至国家的重要性，补充了理论知识的局限性，提高了实际的业务能力，对旅行社这一行业有了更深入的体会。

以上就是关于旅行社导游实习报告范文的全部内容，希望可以对大家有所帮助!

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旅行社导游工作个人年度总结

篇一：

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁；要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可。

首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。

其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。

另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪；而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

篇二：

现就一年的工作总结如下：

一、遇上你是我的缘

面对着重重复复的线路，如果心态没有调整好，就会失去了激情，对客人的宣传不够，就会使他们在游玩中拾获不到快乐。而我，总是想着每一次去，和的是不同的人，可以结交更多的朋友，也许他们可以不记住行程，但一定会记得我，因为我常常拿自己的名字做文章，所以认识我的人，他们不经意的话语中一定能想起我（这个秘密保留）。另外，总把他们当朋友一样而不是我的客人，对待朋友，我都是以最真最诚去为他们。对我来说，遇上他们是我的缘。

二、相逢是首歌

每天总在变换着城市，出门在外，或大或小总会遇上某些事，做为全陪，我认为除了沉着冷静把事情处理好并不是就是最厉害的，而是做到不去对其他社评判别人的失误，也不要谈论某个人某个地方上做得对与不对，如果有意见，直接和当事人说，互相之间吸取，然后进步。事实上，在我心里，有些事也弊闷了好久，久得不想形成文字，久得让它随着时间流逝。

三、我和草原有个约定

每次的相遇相逢相处是那样短暂的几天，却是永远的开始。每次的行程对客人来说显得那样的匆忙，有时他们在犹豫间就造成了后悔，某件东西没有买，我就会记在了心里，下次有机会的时候，我就会联系他们，然后帮他们把遗憾抹去。试过从云南带皮箱，泰山敢当石，托朋友从香港带药品。

四、永远是朋友

下了团，挥挥手，也许某天会在某条街某个路口撞见，一声问候一句轻叹曾经的快乐与不足，又或者常常电话里不经意的问候。也许我常常会忘了问候，并不代表就会忘掉，你的一个电话也许有时喊不出名字，却还是会记得哪个脸孔属于你，也或者哪个声音是你专属。而我的微笑总会让你无从责怪。

歌声悠悠，心却也会愁怅，每次的出行，我都会看到自己需要努力的地方很多，也许我不是秀的，但我相信我却是最用心的。在今后的导游路上，我要不断地充实自己，扩大旅游知识面，增强语言种类，做好做细每项工作。

2017年旅行社导游实习报告

哈尔滨作为文化名城，有着浓厚的历史气息和值得骄傲的旅游资源。作为一名导游，如何在导游的过程中使客人在旅游过程中感受到愉快的气氛，如何在带领客人游览的过程中将x city深厚的底蕴用语言淋漓尽致的语言传达给客人，如何使自己的工作被客人认同，如何很好的组织自己的团队都是很关键的问题。因此我选择去旅行社实习。通过在实际工作中接触客人，提高业务能力，积累带团经验，学习带团的技巧与语言表达的方式。

我的实习开始了。终于等到了实习的时候了，很早以前就从学姐那里打听到了大三的下半学期有实习任务，那时候可以说是急切地期盼着这一天的到来。因为大家再也无法忍受当前这日复一日的填鸭式的教学，尽管从学姐们那里了解到实习并非像想象中的那样是一件快乐的事情。综合自己的总体计划，我决定联系一家有国际旅游业务的旅行社进行实习。我有幸来到旅行社进行实习，在这里我向不同的人和事，学到了许多书本以外的知识，受益非浅。旅行社是一个经国家旅游局特许批准经营入境旅游、国内旅游的享有自主经营、独立核算的公司。现已发展成为具有一定经营规模和综合接待实力的国际旅行社。巧合的是该旅行社的总经理是我是同一所学校的同一个系的学长，在实习刚开始的时候他就给了我很多很好的建议，这更加使我想好好了解一下这家旅行社的实际情况——他们所做的工作流程和书上讲的是一致的吗?实际中的旅游团到底是怎样运作的呢?我甚至开始盘算起我能在这个旅行社学到什么。

实习成果

因为旅行社规模不大，所以在那里的职员的工作分的很清楚。主要分为外联、计调、财务、后勤四个部分。外联是整个公司最忙的单位，除了当前正在进行的业务必须上心，还要主动和曾经的有业务往来的人联系，甚至只要是认识的业内人士，就都要保持联系。这样的工作量是很大的，但是建立起这样一个发达的人际关系网，对于外联，尤其是做旅游的外联也是非常重要的。像公司这样的小型旅行社在做的旅游团往往是和大的旅行社合作的团，或者是和外地旅行社合作的小团，不仅要保证团队的质量，还要让合作的旅行社感到诚意与信任，以便日后的继续合作。因此外联的工作非常忙。计调的工作原则上说是为了旅游团安排相关事宜的工作，比如安排导游、住宿饭店、火车和飞机票等，但是计调在工作中经常会有一些问题出现。举个例子说，旅游团指定安排的饭店房间数目、房间类型有变更，影响到房间的价格变动，或者房间数不足。如果直接将这样的结果告诉给发团的旅行社，很可能引起发团的旅行社的不满，甚至影响到旅行团的运作。虽然表面看来计调没什么错误，但是问题确实在这一环节上。公司的计调通常都会通过与酒店负责人谈话来协调问题，当然这个协调是建立在技巧性的沟通上的。如果是很公式化的协调，一般是不会有什么改变的。我在公司学习的时候，就遇到了这样的问题.有业务往来的计调有时打电话就能解决的事情却是我这样完全没经验的实习生所做不到的。

我初进社里，社里并没有象我想象的那样给予我专门的具体的工作做在我的印象中，自己的最开始的工作就是每天准时的做在办公室里，随时准备着听从领导的指挥，没有固定的活干，或者说只要谁有需要，我什么都能干。端茶、扫地，接接电话，发发传真。那段时间在办公室里总是对什么都很新鲜，虽然一天在办公室要坐8个小时，而且没有太多的工作，但我并不觉得无聊，相反的，我和办公室的同事聊的时候能从他们那里学到不少东西，让我长了不少见识。与办公室的同事渐渐熟悉了，我也终于等到了跟团的机会。第一次实际上我只是做了接机的工作。拿到客人的信息后，回家做了接机牌，然后就和司机约好见面时间和地点，只等着去接机了。我第一次要接的客人是两个菲律宾人，由于事前连飞机场都没去过，所以很担心接不到人。去的时候在车上就先向司机询问机场的情形，到了机场后干脆请司机把我带到了一楼接机的大厅。很顺利的，我接到了客人。这次顺利的接机要感谢司机，所以在把客人送到饭店后我把小费的一半(15元)给了司机师傅。在第一次接机的时候，最让我担心的是机场的情形我不熟悉。真正到机场后，发现最该注意的地方是停车场。接客人之前司机就提醒了我要记住车停的位置，不然接到客人后再带着客人找车停在哪儿就不好了。在接下来的实习中我还有了跟团的经验。我跟的第一个团是旅行社的一个德语的团，因为这个团中有两个美国人是不懂德语的，所以在第一次跟团的经历中，我很幸运的直接负责两位客人的景点讲解。在跟团过程中，最让我注意的是导游的讲解过程。因为团的人数有十三人，所以从机场接到他们上车后，导游讲了很正式的欢迎词(相对于一般我所接的一个或两个客人，在车上是不用讲很正式的欢迎词的。听着导游的讲解，他的语气、他的讲解能力、他对客人提问的回答都使我深深的感到我仅仅背下导游词是远远不够的。虽然我听不懂导游的讲解内容，但他的神情，他一路不停的讲解能力，使我认识到在带团之前有针对性的准备一些内容，也是一种带团的技巧。即使用中文向客人讲起一个话题，若是没有事前准备好，也很难有条理的讲好。所以事前准备充分是个很好的办法。

这些是我在实习过程中所做的事情和当时的感受，通过实习我对于所做过的事和感受有更深的思考。(从这儿开始是抄的)我觉得旅行社在一个动态的市场环境中生存和发展，旅行社服务的无形性、不可见性、差异性、不可贮存性等特点，对服务人员的主动性、积极性、创造性和适应性提出了更高的要求。我认为，旅行社专业服务人员应该一专多能，他们应具备多方面的能力。首先是交际能力。善于与他人交往是旅行社专业服务人员应具备的首要能力，专业服务人员必须懂得怎样与顾客接触，建立和维持关系，学会倾听别人的意见，表达自己的想法，注重交往艺术，能够区别不同性格、不同场合、不同年龄、不同文化背景的人应采取的交往方式，有正确的服务意识和服务态度，才能为顾客提供优质的服务。其次是合作能力。旅行征服务工作不像某些物质生产那样工序分明，无论是前台还是后台的服务人员，都必须与上司、下属、同事、顾客、供应商等进行合作。专业服务人员应有全局的观念，较强的协调、沟通意识，学会与供应商协商，与同事合作，充分发挥不同角色的作用，利用现有各种因素，为顾客提供满意的服务，真正发挥旅行社的纽带、中介作用。然后是学习能力。旅行社专业服务人员为顾客提供服务的过程，也是一个学习的过程。服务人员必须根据顾客的具体需要确立服务方式。服务人员越了解顾客的期望，就越能在工作中体现个性化的工作特点，从而更好的为客人服务。然后是个人能力。这里我想说的个人能力既包括技术性的能力还包括管理能力。技术性能力是完成某一具体服务活动所需要的本领。旅行社不断地推出新的服务项目如果服务人员缺乏技术知识和技能，就无法为顾客提供优质的服务。技巧、功底都是必须经过努力、积累和总结得到的。只有具备这些，才能向客人提供优质的服务。管理能力不再是高层管理人员的“专利”。旅行社专业服务人员在服务过程中，需要与别人建立联系，管理自己、激励别人、处理冲突、控制情绪等等，这一切都与管理才能有关。对于大部分旅行社来说，许多人认为这一能力的要求往往是针对决策层、管理层而言，但是在市场导向的管理体制中，企业组织从“金字塔型”组织结构转变为 “倒金字塔型”组织结构，服务工作决策权从管理部门和职能部门转移到服务工作第一线，因此，每位服务员都成为了服务工作“管理”人员。最后，文化修养也是必不可少的一项。旅游不仅是一项物质享受，更是一项高尚的精神文化享受，旅行社专业服务人员无疑应具备一定的文化修养，才能够与顾客更融洽、更有效地沟通。旅行社专业人员若能“上知天文，下晓地理”，具备广博的知识和良好的精神面貌，将有利于与顾客之间的感性沟通。从实际的导游工作上来说，有两方面是很重要的。一方面是语言。因为是要用英语交流，所以语言就自然是首要的问题。不仅仅是要会用英语交流，熟悉导游词。在讲解的内容中，很多东西从哪个方面讲，怎样讲都是需要用心去准备的，很多的专用名词也都值得斟酌，因为这样才能用很地道的语言带给客人准确、精彩的讲解，而不是生硬、乏味的陈述。大多数外国客人在听导游介绍关于景点的知识时会很认真的倾听，如果这时让客人感到导游不够专业，或者业务水平不高，那就很难使客人完全信服。另一方面是知识。导游要具备的知识，不仅仅是关于景点的，而是要知道各个方面的知识。不一定钻研很深，但必须要对各行各业所感兴趣的各种事物都有所了解。可以事先准备一些关于这些的话题。比如说关于中国的汉字，中国的计划生育，中国的民俗等等，都可以作为外国人经常感兴趣的话题提前细心准备，就好像随时准备好了几样工具。遇到客人时，只要挑出比较适合的工具，就能引起客人的兴趣，从而调动起气氛来，便于接下来的工作。

总结

在这次实习中我深刻的认识到了个人的提前准备、学习和处理事情的方法对于从事旅游业的专业人士，尤其是直接接触客人的一线人员的重要性。这些几乎就已经决定了一个人是否适合从事旅游业。旅游业所接触的东西广泛并且比较有弹性，因此也对旅游专业人员提出了更高的要求。我想这些都需要一步一步留心学习，不断总结。实习是一次用自己的眼和耳去感受环境的机会，通过这段实习，我受益匪浅，我对自己的专业有了更为详尽而深刻的了解，认识到了许多在学校学不到的东西，不再局限于书本，而是有了一个比较全面的了解。从而更深的了解的了自己的不足，该往哪个方向而努力，这些都是以前所不了解的。我想通过这次实习，我会认识到自己的不足，在学校的学习会更加努力，更加严于律己，努力做到理论与实践相结合，敢于实践，做合格的毕业生! 这里也是我们初涉社会的开端，迈向美好而残酷的未来，我一直坚信自己的能力，即使人生路如顺德四通八达的公路,但方向只有一个,那就是前进,永不言弃,永不退缩!

Suzhou city in 514 BC, the prince he lu fu father life defecting will set up he lu wu chu city, has a history of more than 2500 years ago.

During the spring and autumn period, here is the capital of the kingdom of wu, still retains many sites about xi shi, wu zixu, etc. Sui huang nine years (AD 589) said in the beginning of suzhou, in use today.

City of suzhou city building early, large scale, surface parallel and adjacent river street, the ancient city is located on the site, still rarely seen at home and abroad.

Suzhou gardens of guilin, has been listed in the world cultural heritage list, in Chinas four big gardens, suzhou has a humble administrators garden, lingering garden two seats.

The first places of human ". Hu qiu profound cultural accumulation, making it a tourist will visit to suzhou; The tang dynasty poets poem "the present paper arrives at an inter pretation" poetry, the ancient and modern tourists to visit maple bridge, hearing hanshan temple bells.

Gusu outside the beautiful natural scenery, resentments, balance, tianchi and the mountains in dongting, ornament in taihu lake, formed the rich jiangnan amorous feelings of lakes and mountains.

Suzhou has both the beauty of the landscape and scenery of wins, natural and human landscape in photograph reflect, together with letters fude sings, made suzhou a veritable "paradise on earth".

The tour will take 4-6 hours. The route is as follows:

Out side the East Gate-side the East Gate –in front of the Hall ofbenevolence and Longevity- in front of Garden of Virtuous Harmony-in front ofthe Grand Theater Building- a lakeside walk from the Garden of Virtuous Harmonyto the Hall o Jade Ripples- in front of the o Jade Ripples- in front of theYiyunguan (Chamber of Mortal Being)-Hall of happiness and longevity- in front ofthe Yaoyue (Chamber of Mortal Beings)-Hall of Happiness and Longevity-in frontof the Yaoyue(Inviting the Moon ) Gate of the Long Corridor- strolling along theLong Corridor- visiting an exhibition of cultural relics- in front of the Hallof Dispelling Clouds- inside the Hall of Dispelling Clouds- atop the Tower ofBuddhist Incense- on a hilltop leading from the back door of the Tower ofBuddhist Incense- on a hilltop leading from the back door of the Tower ofBuddhist Incense- inside the Garden of Harmonious Interest –outside the southgate to Suzhou Shopping Street- atop the stone bridge inside the Suzhou shoppingstreet –on the road from the south gate of suzhou shopping street- on the roadform the south gate of suzhou shopping street to the marble boat- in front ofthe ruins of the Garden of complete spring –along the lakeside by the marbleboat-boating on the Kunming Lake-leaving out through the East Gate.

(Out side the east gate)

Ladies and Gentlemen: Welcome to the Summer Palace. (After theself-introduction of the guide -interpreter) I hope this will be an interestingand enjoyable day for you .

During our tour, you will be introduced to time honored historical andcultural traditions, as well as picturesque views and landscapes.

The construction of the Summer Palace first started in 1750. At that time,the Qing Dynasty was in its heyday and China was a powerful Asian country withvast territories. The monarch in power then was Emperor Qianlong. With supremepower and large sums of money, he summoned skillful and ingenious artisans fromall over the country to carry out this construction work in honor of his mother`s birthday. After 15 years and one seventh of the nation` s annual revenuespent, the Garden of Clear Ripples was completed and served as a testimony toChina` s scientific and technological achievements. In 1860, this vast royalgarden was burnt down along with the Yuanming Yuan (Garden of Perfection andBrightness) by Angol-French allied forces. In 1888, Empress Dowager Cixireconstructed the garden on the same site and renamed it the Garden of NurturedHarmony (Summer Palace). Characterized by its vast scope and rich culturalembodiments, the Summer Palace has become one of the most famous tourist sitesin the world.

This is the main entrance to the Summer Palace-the East Gate On top of theeaves of the door there is a plaque bearing a Chinese inscription which means“Garden of Nurtured Harmony” , whose calligrapher was Emperor Guangxu. The gatethat you are now entering was used exclusively by the emperor, the empress andthe queer mother. All others used the side doors.

(Inside the East Gate)

the Summer Palace can be divided into two parts: Longevity Hill and KunmingLake .The whole garden covers an area of 290 hectares, of whih three- fourthsconsists of a lake and rivers .This imperial garden features 3,000 room-unitsand covers an expanse of 70,000 square meters with more than 100 picturesquespots of interest. The layout of the Summer Palace includes three groups ofarchitectures: palaces where the emperor attended to state affairs, restingpalaces of the emperor and empress, and sightseeing areas. Entering the EastGate we will come the the office quarters. Entering the East gate we will cometo the office quarters. The annex halls on both sides were used for officials onduty.

This is the Gate of Benevolence and Longevity. Above the door there is aplaque bearing the same name in both Chinese and Manchurian characters. Thegigantic rock in the foreground is known as Taihu rock, or eroded limestone,quarried in Jiangsu Province and placed here to decorated the garden.

Daming monastery is located in yangzhou city in northwest sichuan, 27, was built in the southern dynasty liu song period of the ancient temple.

Distinguishing the master had presided over the temple in the tang dynasty, to pass on ones experience about law. Temple built nine layers of a habitat of spirit. Today daming monastery in distinguishing memorial hall for the tang dynasty style architecture, distinguishing in 1963 died when the 1200th anniversary of the foundation, built in 1973, the main hall of worship with dry paint on 须弥座 clip made distinguishing storage cave, close the meditation, persistent, peace. Its front yard has more than one plant height when the rare flower Joan, lush leaves, spring blossoms as white as tracts, have the reputation of "yangzhou qionghua, the unique thing in the world". To daming monastery I saw people like tide, just went in to see there is a big sign, reading: "Ursa" four characters, once we worship the Buddha inside.

Finally, we came to live spirit. After entering their spirit inside there are four Buddha, are all the same, we have been to climb, to climb to the seventh layer have been exhausted, climb to the top to rest for a while, for air, air to continue to climb again. Finally climbed to the ninth floor, I feel very proud and very happy, I told mom and dad said: "Im so happy, the wind is very comfortable!" I look down, the good little, as if some toys, people like only small ants crawling around, and I look ahead in the distance, originally the world is so big!

Down after saw a tower and a drum. Leave is always coming, the day is so happy!

Yong hui in the tang dynasty three years (AD 652), xuan zang wizard for sacrifice from India to Buddha, andother and classic Sanskrit, in temple west DaYuan 2-foot-tall tower built a five layer. Contrary to baoji famen temple tower by adding, wild goose pagoda is a temple built tower. During wu zetian changan reconstruction. Then after a lot of dressing. Wild goose pagoda is the famous tourist attraction in the tang dynasty, and therefore have a lot of literati, words, title of the Ming and qing dynasty which alone there are more than two hundred. Big wild goose pagoda in the temple is the tang dynasty monk xuan zang specializing in translation and the scriptures. Buddhist sutras introduced from tianzhu master xuan zang, once conducted temple in the temple service, with "fear generation who, after the loss, and difficult to fire" and make appropriate arrangements via like sarira, citing is outside a temple was built stone tower a, hence march Tang Yonghui three years (AD 652) attached to the chart to write. The emperor tang planning FuTu total 45 zhangs by xuan zang, with enormous project to achievement, and unwilling to mage toil, citing court grant funding 2-foot-tall tower built in the temple west yuan five layer. Wild goose pagoda, this tower due later in changan jianfu temple built a small wild goose pagoda, the temple tower was called wild goose pagoda, jianfu temple tower was called the small wild goose pagoda, has spread so far. Imitation of the western regions of great wild goose pagoda Su slope shape, wall brick surface soil core, not climbing, each layer sarira. Master xuan zang personally presided over a tower, built in two years. For brick topsoil heart, wind and rain erosion, more than 50 years after the tower gradually collapse.

Wu zetian changan years (AD 701-701), the queen Wu zetian and nobility, give money to build on the site, for seven new layer, the blue brick flies in the tower (another story, 704 AD as of great wild goose pagoda, tower increased to 10 layers. In 931 AD, when the later tang dynasty five dynasties period to rebuilding, wild goose pagoda to seven layers). After tang dynasty, temple temple by repeated warfare, the house burned down, only the wild goose pagoda alone.

In 931 AD (five generations of the later tang dynasty changxing two years) repair again for wild goose pagoda. Later in a large earthquake happened in xi an region, the wild goose pagoda tower fell, the tower shatter. (the original tower 11 floors) said "the second tablet" quiet st.

17 km southeast of qianshan mountain is located in anshan city, liaoning province, with a total area of 44 square kilometers, known as "the pearl of the northeast", for the national key scenic spot. He the bohai sea in the south, the north changbai, peaks, pull all wat, with peak valley show, stone cliffs, deep and remote, temple, Buddha is high, the pine is known, the number of flowers, with attractions intensive, walking king vary, exquisitely carved. Qianshan mountain changbai mountain branch, main peak is 708.3 meters tall, with a total area of 72 square kilometers. Mountain peaks, a total of 999 seats, the number of nearly thousand, so the name "qianshan mountain", also known as "product green mountain", "qian hua shan", "qian mountain", "thousand flower lotus", qianshan mountain "no peak is not strange, no stone is not impressive, no not the ancient temple, nowhere not deep and remote". Through the ages, has been attracting many tourist scenic spot in the world.

Qianshan mountain to mountain, YanSong, temple, pear flower of four big landscape. According to the natural topography is divided into northern, central, southern and western four scenic area. Including 20 small, scenic spots and 228 attractions, wind distribution within several valleys. Beautiful scenery, four seasons, is a concentration of temples, gardens Yu Yishan scenic resort. Midsummer season, the climate here is very cool, particularly pure and fresh air, to the mountains for the summer holiday is absolutely a wise choice for you.

Qianshan mountain, all the year round shapes: spring flowers over a mountain valley full of our lives; Summer heavy mountain jade green, lush; Fall overflow hill, the red sunset flying; In winter, snow mountains, xuelang constantly. Something beautiful all the year round, attract visitors to linger. Qianshan mountain not only attract tourists with its beautiful charm, more suitable for obsessed with natural scenery, loose blue yan photographer work all year round. May the qianshan mountain, pear flower blooming everywhere, pale green, flowers came refreshing. June early summer qianshan mountain, song tao, leaf shadows, like waltz on the green, give a person the sense with a harmonious and beautiful. Golden autumn in October, under the blue sky white clouds, ma everywhere golden yellow, the whole dye cream maple leaves, photography is gather the golden season of harvest. In December of qianshan mountain snow mountains are everywhere. In the wind and snow, more tall and straight pine, particularly rolling mountain. A rare cold grandeur, can make more beautiful photography creation.

Qianshan mountain, is the natural landscape and human landscape of perfect and unified, and religious culture is the main part of the qianshan mountain humanities landscape. "Over the hill had Jin Zhongxiang, into the temple WenYu furnace first". Qianshan mountain have a temple, view, palace, temple, temples, such as more than 20, as each flash of gems, set in the valley, mountain peaks show to make ancient qianshan mountain more attractive. Some of these ancient and majestic temples, towering over high mountains; Some nestled in the mountains; Some is located on the plain field; Some hidden in the Yin of the ancient pine trees and spectacular, and natural scenery foil each other, together, constitute a beautiful and elegant, quiet and moving picture. As town in qing imperial house high plug frenzy at the beginning of the qing dynasty as described in the poem: "the blessed one yu zhongtian, incense rock crystal spring tea. Xu qing xiao Lou, deep and remote lives still singing cicadas. Must lead screw peak green, loose of top like cigarettes. Temple peak as the screen, mountain temple to show." In addition to the temple, there are countless holes, towers, pavilions, tablet and qianshan mountain is an important part of the human landscape.

只有回首，才能感觉时间的流逝;只有回首，才能知道一年的收获。

今年工作的时候并没有多少天，但也不得不说有一个全新的突破：第一次独立完成地接工作;第一次处理客人的风流债;第一次带一个坐轮椅出行的客人;第一次因风浪原因被困涠洲岛;第一次既做全陪又做地接的完成重庆武隆工作……很多人说，做三年的导游，相当于走三十年的人生路。虽然每个团的基本步骤是一样：接计划、接团、走行程、送团、报账善后。说起来，这个过程很简单，但每个团又不一样，每个团都会经历一些过去没有经历过的事情，从而让自己更进一步的完善自己，让自己知道自己还有哪一些方面的不足，该补充哪方面的能量……

人各有千秋，素质亦各有高低，面对不同层次的客人，做为一个团的真正领导，你该怎么办呢?

第一：认真聆听。

接到计划开始，你就是这个计划的执行者，也就代表着，此次出行，无论客人职位的高低，你永远是这个团队的真正领导。领导，并不是一手遮天，你想怎么做就怎么做。领导需要聆听，聆听下面员工的意见和建议，与客人的领队、司机、以及全陪(地陪)一起协调协商，共同服务好一个集体，让这个集体发挥属于它的光芒，玩得高兴、买的高兴!

第二：难得糊涂。

对于那些个不听话的客人，老故意找茬的客人，最好的办法就是难得糊涂。在执行计划的过程中，难免会有这样或那样照顾不周的地方，故而会出现某某地方的客人打导游的情况。但我想说，客人与导游之间的冲突，绝不是偶然的。没有人会突发神经无缘无故地将人来打一顿，有其果必有其因。当感觉到客人故意为难的时候，用语言先哄着他，不让其情绪激化，惹不起我还躲不起吗?我认认真真的完成我的使命，再从领导和其它客人的方面来侧面打听此名客人的具体情况。当他一而再、再而三的找茬的话，请求领导出面，一同解决这个茬!但，做为导游，应该做到不卑不亢，客人无理取闹打人或骂人的时候，要运用合法的手段保护好自己，为自己以及旅游行业维护正当的权益和形象。

第三：细致服务。

很多导游认为，我只是一个导游，我只负责引路和讲解，只要能完成任务签好意见单就可以了。现在签个意见单，更多的客人当着一套，背着一套，回到客源地，意见单更多的时候起不到作用了，他们根本就不认账，说什么是看导游说好话的面子，或者说是被导游恐吓的……五花八门的理由一大堆。那，作为导游，对每个客人细致服务是必需的。一个团队中，领队是主心骨，自然的要多哄着点，更事无巨细地要与领队商量，才能彰显出一个领队在这个团体中的面子。对那故意找茬的客人，更好的方法，我还是认为当着全团人的面，给予他一定程度的夸奖，虽然有些阿谀奉承，但一个喜欢找茬的客人，无非就是希望自己得到重视，记住他的名字，时不时的喊出他的名字，这个人会很高兴的。对于老人、病人、残疾人就更加要细致周到的服务了，上下车扶一把，上下楼梯扶一把，时刻提醒用药或打针等等……总之，导游工作再小的事也是大事，把每个环节、每项工作尽自己最好的能力能得更好，客人是会看在眼里，记在心里的，让你做得到好到让客人不好意思!

第四：保留证据。

这是很关键的一点。在遇到投诉的时候，先不要着急，找另外一位导游以及至少一名客人在处理现场，一起聆听客人投诉意见，将你现场处理的过程用录音的形式给录下来;对于无理挑刺的客人也用同样的办法，在送团的时候，询问客人是否满意，将客人的回答同样录下来;特意留一张意见单给你认为有意见的客人填写，同时明确的告诉他：你的意见会影响团款回收的情况，对我们的建议会是一项非常的督促和提醒，更会促使我们更好的完善好自己的导游服务工作，同时把自己与这位客人的对话清楚的录下来。证据，是防止客人出尔反尔强有力的真实证明，比任何人说话做事都要强!

第五：善后工作。

很多导游会说：送走他们，鼠年马月才能再碰一次呀?的确，也许这辈子我们都碰不上面，更有可能即使碰上了，也不认识了。因为我们每天碰到的人太多太多，要记清自己所有的客人简直就是天方夜谈。但每带完一个团，在做完自己总结工作之后，还是给客人去个电话问声好比较妥当，一来可以再次听取下客人对自己的建议，二来也让客人给旅行社留个好的印象，争取给旅行社揽下次生意。

古语有云：读万卷出，不如行万里路。旅途中的所见所闻，能充实我们的内涵，这是一笔丰富的财富。无论喜与悲，泪与汗，导游途中所有经历，都是自己用辛苦的劳作换来的。很多的客人对进购物店非常的敏感甚至是敏感，更多的导游感叹团越来越不好带了，钱挣得越来越少了。这又是什么原因呢?张家界事件至今无音讯，长沙打导游事件亦是如此，政府职能部门在做什么?在此，我还是一样的要跟旅游相当部门说说：请你们不要总盯着导游看，看看这个旅游行业已经成什么样了吧?导游的名声真的是导游自己坏了吗?不得不承认有些老鼠，有些柱虫，但我相信，这个行业里的这类人还是极少部分的，更多的是想用自己的劳动换取应有的报酬。

什么时候，我们这个行业里能有五险一金?能有正常的该享受的国家给予的福利待遇?什么时候能够有正常的工资，而不是靠着加点提成、购物提成来养家糊口呢?我想，每个导游带团，都会碰到客人这么问：哇，导游，真是个好职业，一个月你们挣多少呀?上万吧?

我不喜欢这样的提问，更不喜欢回答这类问题。真的很希望旅游业能步入正途，能让真正喜欢导游行业的人更加爱上这个行业，抓旅游业，还得从根源上找起!