英文导游常用语（精彩20篇）

Hello, all of you, Im Wang Ping, a tour guide from Anhui travel agency. You can call me Wang. My side is master Ma, who has many years of driving experience. It is a great pleasure to visit the Chaohu scenic area with everyone in this sunny day.

Now our car is driving on lakeside Avenue, Chaohu, also called "Jiao Lake". It is said that in ancient times of Chaohu, a year of drought, the small white dragon without rainfall except dry, made tiantiao, was the emperor censureddescends to earth, when coke Laoshan saved, the small white dragon at the focal basking grace, so he told him to heaven in nest state, coke basking timely told all the neighbors, to everyone die hard to avoid. He had delayed the opportunity to escape and was washed away by the flood. The daughter lost a pair of shoes in a hurry, and flooded, later people to commemorate the focal basking spirit, will be in the lake called "coke Lake", and then turned into a coke basking in Laoshan Mountain, a daughter, her a pair of shoes into the shoe hill. Of course, these are just a myth. The real Chaohu is of course the result of the movement of the earths crust.

Now we look to the left is our Chaohu, the lake area of Chaohu 800 square kilometers, is the largest lake in the province, is one of the five largest freshwater lakes in China. As the water rich, suitable climate for Anhui fish.

The temple stands in Phoenix Palace red sand reef, three facing water, the existing building for the late Qing Dynasty temple diange, is dedicated to the worship of bixiayuanjun, and now people visit the temple, is no longer the aeriality pray for the gift of God, but in the work, to enjoy the magnificent scenery of Chaohu Nabaili. And in the temple at Island Lake is a vast lake, which is filled with legendary laoshan.

Laoshan Mountain is the most beautiful in Chaohu biggest lake. Laoshan not only beautiful. Many visitors walk in the places of historic interest and scenic beauty, rugged road, if you can hear your footsteps slightly heavier, echo sounding, this is the Laoshan unique "an echo", if follow the voice can be found for the size of more than 20 caves, cave rocks Ling Xun, very wonderful insurance. To climb up, you can see the Wenfeng tower.

Wenfengs seven floors, 51 meters, 133 layers of eaves angle to walk, octagonal eight square, corner with bells, majestic appearance, exquisite structure. The body of the tower consists of three parts: the outer wall, the corridor and the tower heart. In the possession of the viceroy Li Hanzhang wrote "I recently", Chinese Taiwans first governor Liu Mingchuan wrote the "flow column" 25 plaques and 802 statues of Buddha brick tower, people, feel the wind whistling, bells, like standing above the clouds.

Tasha linedwith Li Hongzhang like, Li Hongzhang fortune before grace division Zeng Guofan gathered on the lake in the Huai pointing, practice, not far from the tower, there is a holy temple basking, red Ying tiles nestled in the green pines and verdant cypresses, beautiful.

Ladies and gentlemen, our journey is about to end. In this short and happy time, I am impressed by the enthusiasm of you, and I hope that the beauty of Chaohu will leave you a good memory.

灵渠位于桂林北部57公里处的“中国十大魅力古镇”——兴安县境内，全长37.4公里，建成于秦始皇33年(公元前220xx年)，是现存世界上最完整的古代水利工程，最古老的运河之一，与四川都江堰、陕西郑国渠齐名。当代著名学者郭沫若先生称之为“与长城南北相呼应，同为世界之奇观。”

灵渠由铧嘴、大小天平、南渠、北渠、泄水天平和陡门组成，设计科学，建筑精巧，铧嘴将湘江水三七分流，其中三分水向南流入漓江，七分水向北汇入湘江，沟通了长江、珠江两大水系，成为秦代以来中原与岭南的交通枢纽，为秦始皇统一中国起了重要作用。

灵渠两岸风景优美，文物古迹众多，尤其是水街的亭台楼榭、小桥流水、市井风情都鲜活地再现着千年历史文化，灵渠水街景区现已成为桂林著名的旅游胜地，是大桂林旅游圈中一颗璀璨的明珠。

Huangyaguan Great Wall :

Located in the mountainous area of Tianjins northern Ji County, theHuangyaguan Great Wall was first built during the Northern Qi Dynasty (550 -557) and repaired in large scale with bricks during the Ming Dynasty (1368 -1644). When appointed as the chief commanding officer in the Ji Garrison (one ofthe eleven garrisons of the Ming Dynasty), Qi Jiguang added watch towers andother defensive works.

The Huangyaguan Great Wall comes out first in the ten most-visited sites inTianjin. It is considered to be a miniature of the Great Wall. The entiresection is built on an abrupt mountain ridge. Being endowed with both naturalbeauty and cultural interest, it has become famous as a natural beauty spot anda summer resort. The major scenic area is composed of Huangyaguan Pass andTaiping Mountain Stronghold.

Huangyaguan Pass: In 1984, the people of Tianjin spent three yearsrepairing 3,308 yards of the main wall from Banlagang Mountain in the east toWangmaoding Mountain in the west. They restored 20 terraces, the HuangyaguanWater Gate, and the Bagua Castle (the Eight Diagrams Castle). The defensivesystem of the wall is complete. Watch towers, frontier cities, drain holes,emplacements, barracks and other indispensable military facilities are arrangedorderly along the wall. Besides, the stele forests of the Great Wall, BeijiTemple, the exhibition hall of famous couplets, the Great Wall Museum (the firstmuseum along the Great Wall) and the Phoenix Fortress have been newly builtwithin the area.

Taipingzhai Great Wall :

Six miles southeast of Huangyaguan Pass is the Taipingzhai Great Wall,another important mountain stronghold of the wall during the Ming Dynasty (1368- 1644). It is also called Taipinganzhai, meaning "a village of peace andprosperity". Starting from Banlagang Mountain in the east and arriving at GuafuTower (Widow Tower) in the west, it winds through the precipitous mountains forabout 955 yards.

The wall is an important component of Huangyaguan Great Wall. There are sixwatch towers, one battlement, and one shortcut leading to the wall. Thearchitectural styles of the military towers vary considerably. There are square,round, solid and hollow towers, with some inside and others outside the wall.Beside the shortcut, there is a small citadel where an 8.5-meter statue of QiJiguang, the chief commanding officer of Ji Garrison (one of the elevengarrisons in the Ming Dynasty) is located. The local people built this statue inorder to commemorate his great contribution to frontier peace and stability inthat period. To the west of the citadel, a section of the wall extends 33 yardsout to where a sentry post was situated.

At the western end of the wall is a square stone tower called Guafu Tower,"Widow Tower" in English, built by twelve wives whose husbands died during theconstruction of the wall in the Ming Dynasty. The widows erected this tower tocommemorate their husbands notable exploits. The tower has two levels andmeasures 13-meters (14-yards) high. Arched arrow windows are on the four sidesof the tower.

Besides these cultural points of interest, Taipingzhai Great Wall is alsofamous for its amazingly impressive scenery. Zigzagging along the mountain ridgefor over 984 yards, the wall looks very much like a giant dragon flying throughclouds.

Mt. Panshan Scenic Area :

Covering an area of 106 square kilometers (about 26193 acres), Mt. PanshanScenic Area is located in Jixian County, 110 kilometers (68.4 miles) away fromTianjin, 88 kilometers (54.7 miles) away from Beijing. As the name suggests, thescenic area is mainly Mt Panshan–oriented. Endowed with natural beauty and ahistorical heritage, Mt Panshan is known as The First Mountain East of Beijingand is listed as one of the top fifteen mountains in China.

The mountain acquired its present name, early in the Eastern Han (25-220).Taizong , the second emperor of the Tang Dynasty (618-907), was prodigal of hispraise of its scenery on his chance visit when he led the army in a campaign.Seventy-two temples, thirteen pagodas and numerous Xanadus and towers were builton the mountain in the Ming Dynasty (1368-1644) and the Qing Dynasty(1644-1911). Qianlong, a brilliant and wise Qing Dynasty emperor was soimpressed that he made thirty or so visits and wrote 1366 poems to express hisadmiration of the area. In the first half of the twentieth century, the wholeresort all fell to ruin due to hostilities and neglect. It has undergone aprocess of restoration since the 1990s and is now regaining its fame.

It is famous for jade pine trees, strange and astonishing peaks, clearwaters, grotesquely shaped rocks and clusters of ancient temples. On themountaintop, numerous pines hide the sky from view and block out the sunshine.Rugged rocks in a variety of shapes, some of which resemble a toad, a general ora boa, will greet you in the middle of the mountain. At its foot, clear watersplashes on the rocks. The mountain consists of five peaks, with the main one,Guayue (Moon Hanging) Peak. Although Guayue Peak is only 857 meters (2811.7feet) above sea level, to the north it is possible to see a section of the GreatWall while to the west Mt Taihang can be seen.

From the Wei State during the Three Kingdoms Period (220-280) onwards,emperors enthusiastically commissioned the building of temples, towers andXanadus resulting in over 160 such sites. There are four main temples: TianchengTemple (God Proposing Temple), Yunzhao Temple (Cloud-Hiding Temple), WanfoTemple (Ten Thousand-Buddha Temple) and Wansong Temple (Ten Thousand-PineTemple). Tiancheng Temple built in the Tang Dynasty, was enlarged and repairedin the Ming and the Qing dynasties. To the east of this temple stands theAncient Dagoba. As the biggest tower in this mountain, it has thirteen floors.The roof of the Yunzhao Temple was a golden yellow, a color that normally wasonly allowed to be used on imperial buildings. By granting permission for this,Emperor Qianlong demonstrated his approval and admiration of the mountain. WanfoTemple (Ten Thousand-Buddha Temple) has 10,960 small Buddhas statues.

大家好，欢迎大家来到丽江游玩，我是导游李思思，请多多关照。好了，现在我们将进入丽江古城转转，请跟我来! 现在我们正漫步古城，眼前已呈现一幅古朴、典雅、幽静的画面。大家看，纳西风格的民居鳞次栉比，清清的溪流穿街过巷，一座座小桥如彩虹横跨小溪，一排排垂柳在清风中摇曳。还有更好的呢!大家跟紧我!看看两旁，古城中店铺林立，各式商品琳琅满目，尤其是那光亮的各式铜器及花样翻新的各色皮革时装，一直都是广大游客所称道的。这么多精致的商品，大家是不是想仔细欣赏一番呢?好吧，那我们先分散一会，各自选购，十分钟后在这里集合。

相信大家刚才的购物是开心愉快的，现在继续我们的行程吧!丽江自古就是重要的政治和经济中心，四方街、丽江木府(木家院)是历史的见证。说到木府，据传，丽江世袭土司为木姓，木字若加上框，即成“困”，木府便因忌讳而不设城墙。中国明代著名旅行家徐霞客曾在丽江游记中写道：“宫室之丽，拟于王者”，“民居群落，瓦屋栉比”，是对当年丽江古城之繁盛景观的真实写照。

各位游客朋友，今天的丽江古城一日游就快结束了，大家玩得开心吗?我相信回答是肯定的啦!明天，还有更美的风景等着我们。希望各位好好休息，养精蓄锐，我们明天再见!

关于昆明概况的英文导游词

关于昆明概况的英文导游词1

Kunming lake is located in the Summer Palace in Beijing, its area is aboutthree-quarters of the total area. Former northwest Beijing many springs convergeinto natural lakes, has seven names such as yet, large parking in the lake.

Kunming lake, a former northwest Beijing many springs converge into naturallakes, has seven names such as yet, large parking in the lake. Due to thelongevity hill after the predecessor has the name of urn hill, also known as urnhill parking. Kunming lake is a natural, artificial lake. Here is the originalxishan hill arch fans, former reason springs to assemble a lowland swamp.

In 1153 AD, after gold yanjing (as) in its capital, gold master yan honglight out the chicken water land, built in the jinshan palace. More from thewest to the aim of yuquan hill spring note at the foot of the jinshan, make itbecome a plain, storage called the golden stream. This is the precursor of thekunming lake today. To the yuan dynasty, to increase the golden stream of waterwill be needed to supply the Kyoto grain transportation, water conservancy, guoshoujin guided ChangPing County white water from springs and yuquan hill intothe mooring floating village. Jinshan was renamed urn hill, lake was renamed urnhill berth, the surface than had previously been expanded. In the Ming dynasty,white village water channel (white floating weir) disrepair, the water dried up,urn hill parking area is narrow. Emperor qianlong in the qing dynasty carveddeep to expand mooring and urn hill, become larger than when Ming dynasty triplegiant leaching, the beginning of the kunming lake.

This name, is the emperor that is applied in the qianlong emperor inchangan capital kunming pool practicing wenhuan allusions. The name used today.After the yuan dynasty Beijing its capital for grain transportation, presidedover by the water conservancy experts guo shoujin, upstream water development,changping along the mountain spring water and running water into the lake,became mostly in the city of grain transportation by using the reservoir. Manyplanting lotus in the lake in the Ming dynasty, around the paddy planting rice,lake have temples, pavilions, wins again, like the jiangnan scenery, hence thereare "west lake", "west lake scenery" of reputation.

MingWu of land god, Ming has been on a boat to go fishing for fun here.Qing qianlong built qingyi garden, the lake will develop, become the size of thenow, and take the emperor in changan kunming digging pool exercises war story,named kunming lake, on the lake every summer training exercise. Kunming lake onthe main subject is west dike and six bridge, east dike, the west embankment inthe south lake island, the marble seventeen-arch bridge which and so on. Flowaround the longevity hill river at the foot of the mountain, known as thelake.

关于昆明概况的英文导游词2

Appropriate county village of Venus, if there are mountain shape lie lion,said fu lion mountain. Five mountains rise steeply, rock mountains toweringmountain. Rock under clear spring flowing day and night, good water quality, andlarge flow. Water xiushan jung, bamboo forest, beautiful YaJing. Because of thelandscape, also known as yanquan mountain. "The monk of the ancient mountains".Yuan to early is (about 1341) monk panlong father to name, "MAO as the temples,carry forward the catch. Edge, full followers build patriarch temple consecrateand handed down. After the monks found here is "land", among them. Yanquanancient concurrently in a way together in the release, and temples.

The XFX years (1450 ~ 1450), mu fu man Zhu Fuhai beginning, monks and widebetween wanli rebuilt. It is advisable to have said "yanquan wash jade", one ofthe eight sights "good". Kangxi 26 years (1687 years), city Gao Shilang,teachings to work is glad to invite scholars city investment management, build apavilion pavilion, built half moon pool. Yanquan has since become somethingnatural and cultural landscape are all places of interest. Salty, with BingXianDianGe damaged. In 1915, the magistrate of a county Qian Liangjun rebuiltpavilions, "half ShanTing". In 1929, city yun-xiang ma, raised mother fightspavilion, jade emperor Chinese style pavilion the cool new pavilion, wide plantflowers and trees, and mass of cliff stone carvings. Temples look brand-new,into the most prosperous period. In 1940, the Japanese bombing of kunming, thedisabled in hospital, scenery to avoid damage.

Published in July 1987, moya carved stone county, it is advisable to goodkey cultural relics protection units. In February 1993, the county governmentapproval, yanquan office allot the ownership of the temple of Venus. In recentyears, the office on a large scale comprehensive reconstruction. New Ursa major,the great hall, temple, jade emperor Chinese style pavilion, the gate, swimmingpool, etc., and wide planting flowers and trees, lawns, and roads, adding stonetable bench, making yanquan changes today than yesterday. In April 1999, kunmingexpo garden gave nameboards headquarters and tourism bureau of yunnan provincetourism fixed-point units, for the expo.

20_, yanquan temple management committee carved stone steles commemorativetee: "professor mu book place", "Yuan Jiagu tea place", "hidden pavilion site".Modern three historical facts recorded yanquan temple, very creative, greatlyimproving the yanquan temple culture grade.

关于昆明概况的英文导游词3

Andy scenic spot located at the side of the east suburb of kunmingmingfeng, covers an area of 1773 mu of 8 km away from downtown. Mirage resortsto create next thirty years wanli (1602) Ming chongzhen decade (1637) movedtongdian struck binchuan chicken foot mountain, the qing emperor kangxi 10 years(1671), the day the king wu sangui reconstruction of the existing buildingdouble-hipped roof mountain type zhenwu bronze, bronze weighing 250 tons, isChinas largest copper construction, it is the Summer Palace in Beijing mirageof the longevity hill intact; More than, the wudang mountain in hubei Andy isthe largest remaining pure copper temple in China. The famous Andy belongs totaihe palace, as part of the total weight of 250 tons, for double-hipped roofflying pavilion imitation wood square building, the temple 6.7 meters high, 6.2meters wide, deep, including stone, corrugated roof eaves beams, statues,curtain, bottle opener, you had plaque jacaranda with banners, etc werebronze.

Andy since with Chen bin Yu Wanli nonyl Yin (1602) years, ding, has morethan 380 years; Wu sangui reconstruction has more than 210 years. Built duringMing wanli period. With Chen bin modeled on hubei all counties within theterritory of mount wudang tianzhufeng taihe palace and mirage, built a littlechange. The late Ming dynasty ruled yunnan mus evil, court repeatedly beingdisciplined, family decline. But, he is not on its own to find root cause, andto seek relief from the superstition. Letter is: YingWuShan in the east of thecity, the mountain stands the bronze, "copper is the genera, of the west can gwood", so the tour by Zhang Feng He, mount tongdian down to chicken feet ofwestern yunnan, fengshan mirage, existing Wu Sanjia rebuilt at the beginning ofthe qing dynasty. There were "on the beam, the qing emperor kangxi 10 years,were the big lv, ten door day, the day prince wu sangui worship", etc.

From the bottom up the car and walk, fairy bridge, into the "mingfeng","first tianmen", "two tianmen" and "three doors. Climbing the tianmen, visibleancient grave taihe palace gate. Al cloud: "painting lianyun, three acres ofcastle peak, zhu LouYing, dont drive wizard a heavy day". Again into the templegate, lingxingmeng door, visible stand tall brick city, blow about severalzhangs, just like the Forbidden City. Along the order into the "city", rightagainst the face high steps and is the center of the taihe palace architecture,famous mirage. Spot with three layers of 36 wing Angle of 29 meters high tower,the third floor of the dome, hung Ming yongle (1432) 21 years big bronze, castby 3.5 metres high, caliber 6.7 meters circumference, 14 tonnes, to yunnanslargest antique clock. New "China golden expo garden", the wudang mountain inhubei, wutai mountain in shanxi, shandong taishan, and Beijing copper buildinghoused a garden of the longevity hill. Estates in the pile of marble, Bridgeswater, step rail, road Shi Fang, plant flowers, such as landscape set each otheroff, form small and exquisite imitation bronze culture landscape. Andy botanicalgarden has 500 acres of gardens, has built the tea garden, azalea garden,magnolia, rose garden, WenShi District ten park, introduction of more than 20_ kinds of garden plants. Andy area is a combination of humanities landscape,natural landscape features of tourist attractions. Seven kilometers to thenortheast in the city of kunming on phoenix mountain, have completely in bronzecasting bronze, a house in the hot sun yi yi is unripe brightness, dazzling, sopeople called the mirage, is key protected cultural relics in China.

Spring city in qing dynasty kangxi nine years (AD 1670), wu sangui afterpeasant uprising, the rate of division into ju kunming, reconstruction ofmirage. Can be seen on the mirage girders now ", the qing emperor kangxi 10years, were the major of ji lu month (October) 6, day prince wu sangui to build"the copper. The inside of the Buddha, signboards, beams, level, doors andWindows, panlong, decoration and so on are made of bronze. Andy, floor, thesteps of the railings are unique marble build by laying bricks or stones. Thewhole house majestic, beautiful and easy. Outside the temple built with walls,gates, battlements. The city on the floor. In behind the side, there are thickfolded more than two strains of camellia one individual plant and crape myrtle,legend has it for the kind of the Ming dynasty, before and after the SpringFestival every year, thousands of camellia flowers in full bloom, bonus asfire.

关于昆明概况的英文导游词4

Kunming lake dianchi lake for short, is located in the southwest of yunnankunming, around 300 square kilometers, in more than 1800 meters above sea level,even your depth of 5 meters. Pool of the surrounding mountains, acquainting,famous countless, wide, green lake, excellent scenery. As a result, was regardedas one of the jewels in the yunnan-guizhou plateau. The formation of the dianchilake is located in the bottom because the fall of faults, forming lakes. Heavenear the mountains, endless miles. Underground cave not counted, liaoning benxiwater tunnel and devoted WangTianDong, shenyang Tibetan army hole and itscontrast, like a snail and elephants. Composition nets

Magnificent grand view pavilion, in the lake. Chinas most famoushistorical records a coupon from the long, recommended by chairman MAO. Thewestern hills near the risks and magnificent, haigeng sports park, zheng hepark, famous in the world, nie ers tomb, let a person respect, stone mountainvillage, white fish mouth, kuanyinshan magnificent appearance, the prosperity ofancient tomb complex sites let person fancy here.

, looking up, lakes and mountains, loud and clear, that look very cool. Whynapa lake, breeding and growing fast. Years, built roads and tourism, touristsas a cloud. Brigitte chicken mountains and golden horse very image, between theshores of lake shi, tree forest. A and a looming temple, especially yan templemonks chanting loud voice to the morning bell and evening drum reminders,echoing in the mountains, is a beautiful picture.

Many mainland minorities, such as bai, dai, SaNiZu, fine clothes. Standbefore is not expensive ethnic handicrafts, such as batik dress and jewelry.Many flavor snack, I just dont back to the assembly meeting to eat lunch anddinner, as some are full.

Yang Dian scholars in Ming dynasty there are poems said: climate is oftenas one, 4 flowers on spring. Is singing the weather and beautiful scenery here,seems to be added to travel a vacancy.

关于昆明概况的英文导游词5

Huating temple, formerly known as great circle sleep temple, the yuandynasty to treat three years (1323) XuanFeng monk is adding site of gause villa,the Dali kingdom period tomorrow shun six years (1462), temple monk sheng hostrebuilt, the twenty-sixth year of the reign of emperor kangxi (1688) rebuiltafter the expansion of the name huating temple.

Virtual cloud presided over the old monk rebuilt in 1920, called "by thecloud of Buddha, the most jinzhou.would in kunming area. 1984 to carry out thepartys religious policy, huating temple on the first temple, open wide bycourtesy of the merits of good people, to reconstruct the scripture-stored,overhaul hall, the newly built five hundred arhat hall, repair of culturalrelics and ancient and modern famous inscriptions, increase the moderncalligraphy couplet, fully protect the famous buddhist temple.

Huating temple complete structure, layout, exactly, imposing manner isthick, the study of religious culture and ancient architectural art hasimportant value. Main building are: Ursa major, the scripture-stored tower, theclock tower, the abbot, meditation room, ancestors hall, monastery, guest room,bell and drum tower, and the sea will tower, etc. A rectangular plane layout, inthe buddhist architecture of axisymmetric, closed courtyard type. Have thatplastic Ursa iii golden body of Buddha, the south China sea guanyin and fivehundred arhats, great plastic maitreya, four major Kings, fire, water, and twotransformers and bodhisattva wei tuo, the scripture-stored consecrate Buddhawhite marble statue. Temple treasures have: yuan tai (1324) of the first year ofSanskrit mantra stone statue of sheng tuo Ronnie after building, tomorrow theYang Ming dynasty the imperial tablet, number one scholar of the couplet "holdwest monohydrate, with or without haze, column outside the monk to be diffusedrod; peaks toward you, sunny rain shade, lean on a bar person" in the drawing,and other precious historical relics.

Too hua temple years of vicissitudes of life after seven hundred years ofwind and rain BingXian, Ming and qing dynasties expansion and repair for manytimes, but the rule is still keeping the yuan dynasty architectural style.Summer temple east west, scale, layout rigorous, five mixture patio, circusturrets, showed more traditional wear bucket structure, temple pavilion,pavilion, gallery, ChiHuiCheng, quiet quiet.

旅行社计调工作,如果是地接社的计调,非常简单。只要熟悉本地或周边的旅游景点门票、住宿、饭店、交通和游玩时间掌握之后,就可以安排团队的游程和计划了。最难的是组团社的计调,不仅要熟悉地接业务,还更应熟悉组团的团队业务,计调地工作包括内容的非常多,最常规的要掌握全国各地的旅游景点情况、游程和线路、交通方式、联系宾馆饭店、选择可靠可信的地接旅行社,特别要注意的是,必须保证团队的安全旅行。总的说来,计调地工作内容包括了六大要素,即:食、宿、行、游、购、娱。食,是指安排游客吃饭;宿,是指安排游客住宿;行,是指安排团队的大交通和小交通;游,是指安排旅游景点;购,是指安排游客。

我是一名计调员,在旅行社已有3个月的试用期了,现在要。

把你看到你想到的写出来就是了。你的去留是根据三个月表现而定,不是一张总结。别怕。

1接待地合作渠道信息统计一条完美旅游线路计划的制定,是需要结合整体旅游行业走势、接待地即时行情以及政策性干扰等多方面的因素审酌而成的。其目标是将线路价格成本降低,将线路服务质量提高。以价格及服务,来创造公司整体收益的最大化。因此这就要求我们计调人员除了掌握正常作业的常规手段外,还要不断学习、钻研,及时掌握不断变化的新动态、新信息、以提高作业水平。具体的如要掌握宾馆饭店上下浮动的价位;海陆空价格的调整,航班的变化;本地新景点,新线路的情况,不能单纯靠"听人家说"、也不能只靠“打电话问”,要争取尽量做到注重实地考察,只有掌握详细、准确的一手材料。才能沉着应战,对答。

Ladies and gentlemen

On this day, we will visit Huashan Mountain, which is known as "stone forlotus and cloud for platform". Huashan, also known as Taihua mountain, islocated in the south of Huayin City, 120 kilometers east of Xian city.

Huashan Mountain, known as Xiyue in ancient times, is one of the fivemountains in China. It is named Huashan Mountain because its peaks are naturallyarranged like flowers. In December 1992, Huishan was rated as one of the top 40scenic spots in China. Even friends who have never been to Huashan will learnabout the situation of Huashan from some funny myths and anecdotes, such as "aroad to Huashan since ancient times", "fairy palm of Huayue", "aloes splittingmountain to save mother", "Huashan discussing sword", and modern wisdom tocapture Huashan. These Beautiful myths and stories reflect peoples yearning andworship for Huashan since ancient times.

South China mountain overlooks the Yellow River in the north and QinlingMountains in the south. It is known as "Huashan ruli". The whole mountain hassimple lines, such as knife cutting and axe splitting. The unique peaks areabrupt and majestic. It is known as "the most dangerous mountain in theworld".

When it comes to strangeness, it is made up of a huge and complete piece ofgranite. The ancients said, "its not strange that there are no stones in themountain, its not strange that there are no pure stones." "Huashan is cut intofour directions, its width is ten li, its height is five thousand Ren, one stoneis also called" Daqi ". Huashan has five main peaks, among which the East, Westand South peaks are the highest, and the three peaks stand in opposition,"flying out of the clouds and falling into the Yellow River", known as "threepeaks outside the sky". When it comes to danger, the "Changkong plank road"erected in the air, the "Quanzhen rock" engraved on the overhanging rock, the"Yaozi turning over" with three sides of the air, the "Yaozi turning over" withconvex top and concave bottom, and the "qianchitong", "baichixia", "Laojunfurrow", "chaerya" and "canglongling" dug on the overhanging rock of the cliffare all extremely dangerous. "Huashan has been a road since ancient times.".There is only a north-south line of roads in the mountains, about 10 kilometerslong, winding and rugged. In many places, it can be said that "one man is incharge of the pass, ten thousand men are not allowed to open.".

Huashan not only has magnificent natural landscape, but also has richhistorical and cultural accumulation, and cultural landscape is everywhere.Along the way up and down the mountain and along the Valley Road, inscriptions,poems and stone carvings will make people linger.

My friends, what we are here now is yuquanyuan. It is said that because thespring water there is connected with the jade well on the top of the mountain,the water quality is pure and sweet, so it is called "yuquanyuan". It is theonly way to climb Mount Hua. It is said that it was built by Chen Tuan, ahermit. In the courtyard, the pavilions and corridors are zigzag, and thesprings are murmuring. It is a tourist attraction. Yuquan temple, together withthe Dongdao temple and Zhenyue palace that we will see later, are places forTaoist activities. Now there are 53 temples. Most of the buildings in thecourtyard were rebuilt in the Qianlong period of Qing Dynasty.

Dear friends, we are now at the foot of Beifeng, one of the five peaks. Itis about 10 kilometers away from the mouth of Huashan Valley, which is thesource of water flow in Huashan valley. Please follow the direction of my fingerto see the trees. Maybe many people will know it. Yes, its the coca tree.There, the green trees float here, so it is called "qingkeping".

From qingkeping to huixinshi. The climbing road turns from a flat stoneroad to a narrow stone ladder cut on the cliff. Seeing the mountain roadcircling up, many tourists with weak will will turn their minds to look at themountain and sigh and come back in vain.

Friends, we have reached the north peak now. After the previous threepasses, I think you have a necessary understanding of Huashan insurance. Thenorth peak is named Yuntai peak, 1550 meters above sea level, where themountains are towering, hanging on three sides, majestic and unique, just like acloud, so it is named because it is just like a Yuntai. Its height is thelowest, but it has a very important geographical location. It is the pivot ofthe four peaks. The pavilion in front of us is called "military soul Pavilion",the name of which comes from the feature film "outwit Huashan".

Now we come to Zhongfeng. Zhongfeng is also called Yunv peak. It is saidthat in the spring and Autumn period, Xiao Shi, a hermit in Huashan, was good atplaying the flute. The beautiful sound of the flute won the admiration ofNongyu, the youngest daughter of Duke mu of Qin. She put down her luxurious andcomfortable life in the palace and lived in seclusion with Xiao Shi. Many yearslater, they became immortals and went away by the Phoenix. Many scenic spots onthe mountain also got their names. There are jade girl shampoo basin, sacrificetree, etc. Because of this beautiful love story, Huashan is endowed with someromance and gentleness after it is broad, solemn and deep.

After Zhongfeng, I will accompany you to Dongfeng.

Dongfeng, also known as Chaoyang peak, has a Chaoyang terrace at the top,which is the best place to watch the sunrise. Mountains are not high, butimmortals are famous. Huashan is said to be a place where many immortals live.Taoist fairyland. It is said that Zhao Kuangyin, the song Taizu, and Chen Tuan,the Huashan hermit, are in a lonely peak, where they play chess. Chen Tuan, alsoknown as Mr. Xiyi, was a virtuous man. After discussion, they decided to bet onHuashan. As a result, he lost to Chen Tuan. According to the pre-determinedconditions, Huashan became the Taoists Taoist center and would receive foodforever. On the East Cliff of Dongfeng, there is a natural pattern. You see, isit like a giant palm? This giant palm is more than 20 feet long. Its fivefingers are uneven, and its middle finger runs straight through the peak. Whenthe sun shines, its five fingers are like hanging on the picture. This is theso-called "Huayue fairy palm" which is the first of the eight scenic spots inGuanzhong. It is said that a long time ago, Huashan Mountain was connected withZhongtiao Mountain, and the right foot ascended to open Zhongtiao Mountain toopen a passage for the Yellow River. What we see now is the fingerprints left bythe fingers of the river god in tuohua mountain.

Nanfeng, also known as Luoyan peak, is the highest peak of HuashanMountain, with an altitude of 2160 meters. It is like a fairyland when you comethere. As the ancient poem says, "only the sky is above, and there is nomountain with Qi. When you look up, the red sun is near, and when you look down,the white clouds are low.". There are pine forests all around, mixed withcypresses, meandering for several miles, dense shade closed. At the moment, whatwe see in front of our eyes is the fourth danger "long empty stack fatigue".Changkong plank road is one of the most dangerous places in Huashan. Without thecourage and determination of others, I dare not travel. There is "taishangquan"at the top of the peak. The water in the pool is green and clear, which isinexhaustible all the year round. It is commonly known as "yangtianchi". Thereare many inscriptions on the cliff, most of which are inscribed by poets of Mingand Qing Dynasties and modern times. "Hua Shan Lun Jian" described in themartial arts novel biography of archery heroes probably happened in Nanfeng.

We are now coming to the essence of Huashan. Xifeng, also known as Lianhuapeak, gets its name from the big stone on the right side in front of Cuiyuntemple on the top of the peak. It looks like a lotus. The peak is extremelysteep, like a sword cutting, standing on a cliff. At the top of the peak is the"star picking platform". When you look down from the platform, you can see thevast Qinchuan River, the blue sky, the Wei and Luo rivers, and the Yellow River.Li Baiguan, a great poet of the Tang Dynasty, wrote a beautiful poem after thisscene: "the west mountain is magnificent, and the Yellow River is like silk inthe sky.".

The huge stone we see at the moment is called "axe cleaving stone". Thestone body has a 0. There is a 66 meter wide crack. There is also a touchinglegend about this crack. The Virgin Mary, the youngest daughter of the JadeEmperor, fell in love with jindanxi, who was beaten down by the Jade Emperor,and married. Yang Jian, the God of Erlang, cursed his sister, the third VirginMary, for marrying a mortal, which violated the rule of heaven. So she put thethird Virgin Mary under the huge stone at the top of the West peak of HuashanMountain. Later, the third virgin gave birth to a son named Chenxiang. WhenChenxiang grew up, she came to Huashan Mountain and defeated Yang Jian. Sherescued her mother from the huge stone on her mothers body, and the wholefamily got together. This is where the myth of "splitting mountains to savemother" took place.

For hundreds of millions of years, the uncanny craftsmanship has created abreathtaking and magnificent natural landscape of Huashan. For thousands ofyears, the praise of scholars has accumulated rich cultural connotation ofHuashan. It can be said that Huashan is closely linked with Huaxia, which is thesymbol of the Chinese nation. From the legends and anecdotes about Huashan, wecan see that it is not only broad, tactful, elegant, deep and serious, but alsohumorous, witty, and even romantic and gentle. Isnt that the portrayal of ourChinese nation?

There, the tour of Huashan is coming to an end. I hope my explanation willleave you a perfect memory!!

16年最新导游个人工作计划范文模板

xx年一眨眼就过去了，我也已经离开了校园，开始步入社会了，开始接触旅游这一行业了，旅游这一行业对我来说是一项比较有挑战性的工作，初进旅游界的我对一切都是很陌生的，刚开始工作时我真的不知道从何着手，经过了几个月的实习，让我学会了许多，懂得了如何待人处世，虽然在过去的几个月中曾有过欢笑，曾有过泪水，曾试图想过放弃，但是又觉得这点挫折我都接受不了，未免也太失败了吧，所以选择了继续。昨天我还是一个在校的学生，而今天我却成为了社会的一份子，在学校我们总是长不大的孩子，在老师的包含和容忍成长，而步入社会以后才体会到了社会的残酷性，再也没有了老师的包含和容忍，什么道要靠自己，在学校我们的想法很简单，可并没有想过工作以后面对的种种困难应如何解决，如何面对。也许现在这份工作对于刚刚毕业步入社会的我们来说，有点苦有点累，可是我们还是很庆幸的得到了这份来之不易的工作。 也许在家中，我们每个人都是爸爸妈妈的掌上明珠，被爸爸妈妈宠着。而在学校，我们则又是老师心目中永远长不大的孩子。在他们的关心和呵护下，使我们成长着。但一下子让我们自力更生确实很难适应。昨天我还是一个在校的学生，而今天我们却融入了神州这个大家庭中，再次感到很欣慰，导游永远是万人之中笑脸相陪的人也许在曾经的带团过程中，我们受到了客人的挨骂，批评，甚至投诉，我们会为此感到悲伤，但是在悲伤的同时我们也应该好好的想想为什么会遭到客人的挨骂，批评，甚至投诉呢?这是我们自身的原因，因为自己可能没有做好自己的本职工作，所以才会引来客人的批评，我们应该欣然接受，并正视自己的错误，加以改正，我记得有一句话是这样子说的：“微笑是最好的名片”当我第一次见到客人的时候，我用我最真诚的微笑对待他们，当我和客人告别的时候我还会用微笑对待他们，当客人用他的微笑来回应我的时候，就表示客人对我这一天工作的认可。我们是一个服务行业，服务行业是一个比较辛苦的行业，既然我们选择了，就要用心做下去。

在xx年的圣诞节中，我带团去东部华侨城时，由于自己准备的不是很充分，想的不是很周到，加上一些主观原因和一些客观原因，导致这次带团不理想，这也严重的给我带来了挫折感，还给公司制造了不少的麻烦，我真的感到很内疚，也很自责，不过也让我学到了怎么样处理问题，面对问题是要临危不乱，经过了这次的事情，我给自己在xx年制定了一个新的工作计划：

1.熟悉线路：首先要熟悉公司新的或者主推的线路，出团前一定要做好充分的准备，不懂得要多像老导游或计调请教，做事情要有把握，有依据，才能做到万无一失。

2.服务工作要细心，热心，特别是旺季的时候一定要提醒注意事项，就算是在忙也不能急，还要学会观察客人的心理变化，提供个性化服务，细心做好每一个工作的细节。

3.扩充自己的知识面，提高自己的讲解能力，完善这个带团的程序，争取明年成为公司的优秀导游和优秀员工。不仅要做公司的优秀员工还要尽自己最大的努力为公司争取更多的业务。

4.学会导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5.注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

6.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

7. 关注本地旅游业发展走向，从而在工作中对自身的不足加以调整，以较强的针对性，针对不同群体的游客不同模式不同主题的讲解。

8. .及时了解同业竞争对手先进理念，以及新的举措且及时向领导汇报，以便领导作出发展计划及工作调整。

9.我认为一名合格的导游应具备：丰富的文化知识，较强的组织应变能力，和高度的责任心。因为旅行社把一个团交给导游就是对他的信任，导游的好坏不仅关系着自身的利益，也关系着旅行社的利益和信誉，同时更是直接关系着旅游者的利益。所以不管团大团小都应像第一次带团时那样认真、谨慎，对待每一个游客都要细心，都要有耐心，都要用我们最真诚的心。用我的付出换来游客的笑容，这就是最开心的事。今后，我一定会汲取今年的经验和教训，努力做好自己的工作，努力的执行游客至上的理念，争取成为游客心目中最信任的导游

这些是我今年的工作计划，我知道我自己本身还有很多不足的地方，在xx年我会尽自己最大的努力去达到我的计划。

Welcome to Yunnan, Welcome to Tengchong! It’s my honor to be your guide.Today we are going to visit the volcanoes and hot springs in Tengchong, whichare the most famous here.

As we will get there in a few minutes, first allow me to give you a briefintoduction of Tengchong. Tengchong is located in the southwest of China andoccupies an area of 5800 square kilometers. There are 23 nationalities here,such as 汉、傣、回、白 nationalities and so on. When we mentioned Tengchong, threethings will come into mind, which are: the volcanoes and hot springs having10,000 years, the border city having 1,000 years and the fair of jade having 100years.

Later we will get to the volcanoes and the hot spring, so now I can tellyou something about the latter two ones. They all can reflect the long historyTengchong has. Tengchong is a city on boarder. And because of its location, ithas been an important place for military reasons. And that’s a part of itshistory. It’s also regarded as the county of manners, and it is the hometown ofso many famous people. And another part of its history is that Tengchong is onetrade center of jade between China and Burma. So don’t forget to get a round tothe jade fair. I think you will feel interested.

OK, everyone, here is the Library of the Volcanoes. Now let’s have a lookat .The volcanoes in Tengchong are famous in China, and it’s one of the fourgroups of volcanoes in China. The strong extravasations are the cause of thelandform of Tengchong. There is a lieder in Tengchong saying that:” Such a placeTengchong, nine in ten mountains have no peaks.” It’s very vivid, from that youcan see so many volcanoes are in Tengchong. There are 97 volcanoes in Tengchongnow with high value of tourism and scientific research.

Huaqing Pool is situated about 35 kilometres east of the city of Xi’an. Historically, the Western Zhou dynasty saw the construction of the Li Palace on the spot. In the Qin dynasty a pool was built with stones, and was given the name Lishan Tang (the Lishan Hot Spring). The site was extended into a palace in the Han dynasty, and renamed the Li Palace (the Resort Palace). In the Tang dynasty, Li Shimin (Emperor Tai Zong) ordered to construct the Hot Spring Palace, and Emperor Xuan Zong had a walled palace built around Lishan Mountain in the year of 747. It was known as the Huaqing Palace. It also had the name Huaqing Pool on account of its location on the hot springs.

Huaqing Pool is located at the foot of the Lishan Mountain, a branch range of the Qinling Ranges, and stands 1,256 metres high. It is covered with pines and cypresses, looking very much like a like a dark green galloping horse from a long distance. So it has the name of the Lishan Mountain (Li means a black horse).

The Tang dynasty Emperor Xuan Zong and his favourite lady, Yang Gui Fei used to make their home at Frost Drifting Hall in winter days. When winter came, snowflakes were floating in the air, and everything in sight was white. However, they came into thaw immediately in front of the hall. It owed a great deal to the luke warm vapour rising out of the hot spring. This is the Frost Drifting Hall that greets us today.

Close by the Frost Drifting Hall lies the Nine Dragon Pool. According to legend, the Central Shaanxi Plain was once stricken by a severe drought in the very remote past. Thus, by the order of the Jade Emperor (the Supreme Deity of Heaven), an old dragon came at the head of eight young ones, and made rain here. Yet when the disaster was just abating, they lowered their guard so much that it became serious again. In a fit of anger, the Jade Emperor kept the young dragons under the Jade Cause Way (玉堤), with the Morning Glow Pavilion and the Sunset Pavilion built at both ends of it respectively, to make the young dragons spout cleat water all day long to meet the needs of local irrigation. Besides, he had the old dragon confined to the bottom of the Roaring Dragon Waterside Pavilion situated at the upper end of the Jade Causeway, and obliged him to exercise control over the young.

The Nine-Bend Corridor west of the Nine Dragon Pool leads directly to the Marble Boat, which resembles a dragon boat on the water surface. In the Marble Boat lies the Nine Dragon Tang (the Nine Dragon Hot Spring where Emperor Xuan Zong used to take baths). At the head of his court ladies and hundreds of his officials, he would come to the Huanqing Palace to spend his winter days in October of the Lunar calendar and return to Chang’an City as the year drew to its close. The Nine Dragon Hot Spring was originally built with crystal jade, whose surface was decorated with the carvings of fish, dragons, birds and flowers. In it twin lotus flowers also carved with white jade could be seen as well. The spring water welled from the break of an earthen jar, and spouted up to the lotus flowers. Hence the name Lotus Flower Tang (the Lotus Flower Hot Spring).

The Gui Fei Bathing Pool was where Yang Gui Fei, Emperor Xuan Zong’s favorite lady, used to take bath. It was originally built with white jade, and in its center a blooming flower spouted water like a spring. The pool looked very much like a Chinese flowering crabapple; Hence its name the Chinese Flowering Crabapple Hot Spring or the Lotus Hot Spring..

Lady Yang used to make a stay in this pavilion to see sights or to air her hair after a bath. Therefore, it was named the Hair Airing Pavilion. Whether the sun was rising or setting, the pavilion was aglow with sunshine; hence the name the Flying Roseate Pavilion.

Southwest of the Gui Fei Bathing Pool stands a brick-built pavilion. On its head three big Chinese characters Xi Jia Lou” (Fine Sunset-Bathed Pavilion)are inscribed according to the model of the most celebrated according to the model of the most celebrated Chinese calligrapher, Yu You Ren, here is the source of the spring water.

At this spa there are four hot springs. They have an hourly flow of 112 tons, and a constant temperature of 43°C. The spring water contains lime, sodium carbonate, sodium sulphate and other minerals, which makes it suitable for bathing and considerable treatment of quite a few diseases such as dermatosis, rheumatism, arthritis and muscular pain. The Fine Sunset-Bathed Pavilion marks the first source of the spring water, which was discovered some 3,000 years ago, roughly in the Western Zhou Dynasty. Its water flow averages 25 tons per hour.

Take up the steps east of the source of hot springs, you will gradually see the Five-Room Pavilion where Chiang Kaishek made a temporary stay during the Xi’an Incident.

The Xi’an Incident took place on December 12, 1936, and it is also known as the Double Twelfth Incident. After the Incident of September 18, 1936, the Japanese imperialists seized the three provinces northeast of China, and intensified their invasion of North China. This was the very moment vital to the Chinese nation. Yet Chiang Kaichek persisted doggedly in carrying out his reactionary policy domestic tranquility is a must for the resistance against Japanese invades,” and commanded the Northeast Army and Northwest Army, respectively headed by Zhang Xueliang and Yang Hucheng, to attack the Shaanxi-Gansu-Ningxia Border Region. Inspired by our Party’s policy let us stop the internal war and unit to resist the Japanese aggressors,” those two generals made to Chiang Kaishek the proposal of forming a united front with the Communist Party for the resistance. Not only did he reject the proposal, but flew to Xi’an to scheme the suppression of the Communist Party.” And the slaughter of the patriotic youth. Out of patriotism, Zhang and Yang started the famous Xi’an Incident.

Very early on the morning of December 12, 1936 the Incident was impending. Zhang Xueliang, together with Yang Hucheng ordered a squad of bodyguards to surround the Huaqing Pool. They fought a fierce battle there, and wiped out Chiang’s bodyguards in one vigorous effort. The sound of firing came to Chiang Kaishek, and he was so terrified that he crept out of the window with his nightgown and slippers only. What’s more, he hurt his spinal bone, and lost one of his slippers while crossing over the back wall. He staggered up Lishan Mountain, and hid himself behind a stone in the crevice halfway on it. Those brave soldiers began to search the mountain immediately when they rushed into the Five-Room Pavilion to find that Chiang’s hat and clothes were still there and that his quilt remained warm. In the end they found Chiang Kaishek, and thus escorted him to Xi’an.

In order to avoid a civil war and try t establish a national united front for the resistance against Japan, Mao Zedong on behalf of the C.C.P.C. insisted on a peaceful settlement of the Incident. Therefore, a delegation headed by Zhou Enlai was sent to Xi’an. Zhou Enlai and his suite did a large amount of work there, took everything possible into consideration, and ultimately forced Chiang Kaishek to accept the proposal by his two generals. On December 25, Chiang was freed, and flew back to Nanjing. The Xi’an Incident was so peacefully settled.

The peaceful settlement of the Incident put an end to the internal war which had lasted for ten years, and accelerated the formation and development of the national united front for the anti-Japanese drive. Moreover, it showed that the co-operative relationships between the Communist and Nationalists arrived at a new stage. It marked a great turning point in modern Chinese history.

In the year of 1946 the KMT government had a National Rejuvenation Pavilion” built near the crevice where Chiang Kaishek had hidden himself in the Incident. It was also called Vital Energy Pavilion”. After the national liberation it was renamed Catching Chiang Pavilion”. Close by the pavilion stands a wooden board which carries a brief introduction to the Xi’an Incident. Iron chains and rings in the crevices east of the pavilion, by which visitors can climb up to take a look at Chiang Kaishek’s shelter.

Up the winding path east of the Five-Room-Pavilion you will catch sight of a bridge-like construction. It shines regularly with a myriad of evening sun rays both in summer and autumn, and looks very much like rainbow. So it has the name of the Hovering Rainbow Bridge.

Located on the Xixiu Ridge (the West Embroidery Ridge) of the Lishan Mountain, the remains of the beacon tower of the Western Zhou Dynasty seem easy to identify.

The beacon tower was mostly built at the top of the mountain to give border alarm in ancient times. It was constantly under special control. Once the enemies were pressing on towards the border, the beacon tower began to take effect: it was made to smoke in the daytime while set on fire at night.

The story goes that Bao Si, Queen of the Western Zhou dynasty was highly honored, yet she never cracked a smile. King You tried many ways to put a smile on her face, but he failed over and over again. He called his court band to toll bells and beat gongs”, and she pulled a long face. Then the band were asked to play the bamboo flute and strings” and she remained displeased. Afterwards, maids of honour served wine, festively singing and dancing,” and she did not let out a smile at all.

You don’t like music! What on earth are you fond of?” the King asked.

I nearly have a liking for nothing. But I can still well remember I liked to give ear to the sound of tearing a piece of coloured silk when I was a child. It was clear anf melodious,” she replied. King You said in excitement, That is very simple. How come you didn’t let me know it earlier?”

Thus he ordered the officially appointed property manager to offer coloured silk, and made fresh and energetic maids of honour to tear it into pieces. Hundreds of bolts of coloured silk were utterly torn, but Bao Si remained unmoved.

Why didn’t you let out a single smile then?” he asked.

I have never smiled so far, ” the Queen replied.

The King tried over and over again, but failed repeatedly, and in the end he gave orders, Anyone both in and out of court who can amuse Bao Si will be awarded one thousand pieces of gold.”

Afterwards Guo Shifu, a treacherous court official came and offered advice: Set the beacon tower on fire and fool your sovereign rulers.” That night the King and Queen reached the Lishan Mountain by carriage, and gave the order. In the split second the flames of the fire lit up the sky ad the sovereign rulers moved their troops immediately to the Lishan Mountain. There they found nothing but that the King and Queen enjoyed drinking festively. The King then dispatched his bodyguard to inform them that Everything should have been all right. I have just been joking with you.” When they got this, they looked at each other in blank dismay, and left disappointed. Sure enough, Bao Si burst into laughter, stroking her hands when she noticed all the troops come in vain and go noisily. Accordingly, Guo Shifu got a prize of one thousand pieces of gold. Later on King You did so more often than not. In 771 B.C. Quan Rong (a then minority tribe) staged an armed rebellion against the Western Zhou Dynasty. King You ordered urgently to set the beacon tower on fire, but all the sovereign rulers remained unmoved. Consequently King Yu was killed, and Bao Si was taken away. The Western Zhou dynasty vanished. Herein come the Chinese idiom A single smile costs one thousand pieces of gold” and The sovereign rulers are fooled by the beacon fire.”

由于恭王府有着某些《红楼梦》中所描绘的景物，因此有人说恭王府花园是大观园的蓝本。但是，许多人又提出了不同的意见。

王府的主人奕诉，是一等贵族，所以他的府邸不仅宽大，而且建筑也是最高格制，显示其不可逾越的等级，明显的标志是门脸和房屋数量。亲王府有门脸5间，正殿7间，后殿5间，后寝7间，左右有配殿。低于亲王等级的王公府邸决不能多于这些数字。房屋的形式、屋瓦的颜色也是不能替越的。

恭王府以前的主人是大0相和坤，他修建的庆颐堂模仿了皇帝的宁寿宫，皇帝“加恩赐令自尽”时，这就是其中的一条罪状。

恭王府的建筑，可分为府邸和花园两部分。府邸占地46.5亩，分为中东西三路，各由多进四合院组成，后面环抱着长160余米的通脊二层后罩楼。楼后为花园，占地38.6亩，园内建筑也约略形成中东西三路，园中散置了叠石假山，曲廊亭榭，池塘花木。

中路前部是面阔3间的大门和面阔5间的二门，门里原有正殿银安殿，已毁，现存后殿，即嘉乐堂;东路由三进四合院组成，是恭亲王奕折的起居生活用房;西路正房为锡晋斋，院宇宏大，廊点周接，气派非凡。在三路院落之后，环抱东西长160米的40余间两层后楼，东边名瞻雾楼，西边名宝约楼。楼后即花园--苹锦园，俗称恭王府花园，占地2.8万平方米。园内建筑分中东酉三路，也有约略的轴线，散置叠石假山、曲廊亭榭、水池花木。主要建筑有蝎殿、邀月台、大戏台、沁秋亭等。

导游实习报告

实习地点：旅行社

实习目的：通过这次实习对旅行社的具体营运与操作.管理等方面有了了解,丰富社会实践经验。

实习时间：XX年2月15日—XX年5月15日

一、旅行社总体介绍：

旅行社成立于XX年5月，是由一批优秀的管理人员和高素质的导游队伍组成，以现代制度运营的旅游企业，在总经理周海鸥的领导下和淮安各界的关心与支持下，连续两年（、XX年）旅游业务销售总额位居全市首位。本社多年以来一直以“服务创品牌，满意在东方”为立社之本，以“诚誉、守信、兑诺、前瞻、安全”为服务宗旨，热心为新老客户服务。

二、作为一名合格的导游，必须对自己的工作认真负责。这段时间的旅行社实习,对我来说受益匪浅，这次实习也让我发现书本上的知识与实际问题的差距，对旅行社这一行业有了更深的体会。在实习期间我体会到旅游这个行业中旅行社，社与社之间的竞争、人与人竞争的激烈程度。在旅游业业这样的服务性行业所需要的人才不仅是要有一定的专业知识，还需要你懂得如何为人处事和接人带物，以及对旅行社顾客的耐心以及责任心。着实更为重要的在实际的过程中我才真正发现自己学识的浅薄，经验的缺乏，真是学到用时方恨少，我感觉在学校学到的理论知识和自己在工作中实践其实并不是一个概念，我想这也是学校之所以让我们在最后一个学期实习的原因，让我们进一步的巩固和理解课堂所学知识，培养和提高学生的能力，理论联系实际，我认为实践环节重要的是理论联系实际，提高了我们调查研究，观察问题，分析问题和解决问题的能力和方法，培养在校大学生在社会中的生存及能力，在实习期间所学习到的社会经验和团队精神将会使我终身受益。

实习期间我了解到以下几点：

1、了解旅游地的内外交通、旅游地的环境保护等。

2.   了解旅行社的服务规程及管理要领.。

3. 了解旅行社的性质，经营业务与管理模式。旅行社是为人们旅行提供服务的专门机构。旅游活动的发展是旅行社得以生产和发展的前提条件，从行业性质来看，旅行社属于服务业。为旅游者提供食、住、行、游、购、娱的六方面服务。从20世纪20年代我国第一家旅行社创立，随着我国国民经济的发展、国家政策的开放与完善，旅游景点的不断开发，我国的旅行社的数量快速增长，并且服务质量也不断提升。我国的旅行社按照经营业务范围划分为：国际旅行社和国内旅行社。国际旅行社经营入境旅游业务，出境旅游业务和国内旅游业务；国内旅行社专门经营国内旅游业务。

4. 旅游资源环境的好坏直接影响旅行社的经营.生态旅游地收入障碍可以是下几种： （1）经济与环境的矛盾，这集中体现在门票收入与可容纳游客量的矛盾上。大量旅游者的介入必然对旅游地的生态环境造成威胁，控制游人数量又使经济收益受限。

（2）经济水平和产业结构的向限。即在经济发达地区,旅游业促动其他行业部门而产出的间接经济效益远远大于旅游直接收入，而生态旅游地通常位于生态条件优越，人工干扰程度低的地方，这些地区大多经济落后，交通不便，生态旅游地由于受经济发展水平和地区产业结构的局限，对于旅游的强拉动力的反馈水平低，最终间接收入低.。

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Suzhou is Chinas important historical and cultural city, the famous scenic tourist city, is also the first Chinese excellent tourism city. Suzhou is located in the middle of the Yangtze river delta, east Chinas largest industrial, financial and trade center of Shanghai, the south zhejiang, west taihu lake, in the north the Yangtze river. Districts with a total area of 8488 square kilometers and a population of 5.839 million people, including 2.124 million people in the city. Now administer, zhangjiagang, changshu, kunshan, taicang, wujiang city, wuzhong district, suzhou city, at pingkiang area, canglang district, gold Chang area, and suzhou industrial park, suzhou high-tech zone. Suzhou in a temperate climate, fertile land, rich products, since the ancient times known as "paradise on earth".

Suzhou is an old city, was founded in 514 BC, more than 2500 years of history, is located on the location of the spring and autumn period, basic maintained a "surface parallel, river street" that face the double chessboard pattern and "small bridge, flowing water, somebody else" of of primitive simplicity style. Within the territory of 487 cultural relics, including national level 15, 101 at the provincial level. In China only the most intact water gates - pan gate is located in the south of the ancient city of suzhou panmen gate scenic spot.

Suzhou is east shuicheng. Water area accounts for 42% of the total area, lakes and rivers dotted, one of Chinas four largest fresh water lake taihu lake, four 5 of the waters within their borders, dongshan, xishan, light blessing, the existing shek wu, yushan, shanghu lake scenic area distribution, meanwhile, the world-famous the beijing-hangzhou grand canal runs through the north and south.

The city of suzhou is a garden. Classical gardens in the city is the treasure of world culture and art, embodied the essence of Oriental gardening art. Now well-preserved classical garden has more than 60 place, Chinas four big gardens, the humble administrators garden, lingering garden two. Humble administrators garden, lingering garden, mountain villa with embracing beauty, master of the nets garden, lion grove, nursery, decoupling garden, surging wave pavilion, scientific park nine classical garden has been UNESCO world heritage list.

It is the birthplace of celebrities.of in suzhou. Literary world in the history of sage, painting, calligraphy, seal cutting, poetry genre. Pingtan, kunqu opera, Su Ju is regarded as a "three flowers" suzhou culture, kunqu opera is a "human oral and non-material heritage representative work"; Suzhou embroidery, k o-ssu, jade carving, clay sculpture, wood carving and {sung} brocade exquisite handicrafts enjoys a good reputation both at home and abroad; Classical architecture, like the ancient temples, pagodas, ancient bridge has a very high historical position.

Suzhou is a model of jiangnan water town, which is representative of kunshan zhouzhuang, jinxi, the mudu wuzhong, Lu straight, wujiang tongli. These ancient town in full, a large number of houses of the Ming and qing dynasties, maintained the original ancient style, water features, folk customs and pastoral scenery, has a high cultural value, social and cultural research value and value in architectural art.

Dedicated to the protection of the ancient city of suzhou, development and utilization, is returning to seven shan in the original historical style and features, mining and finishing around the distribution in ancient village. Built opera, crafts, folk custom, the botanical garden, suzhou embroidery, inscriptions, silk and other 12 museum. At the same time, the comprehensive control on the river, open water travel with distinctive features, and formed a batch of tourism, culture, trade in one of the characteristics of block.

Travel to suzhou, not only can appreciate the extensive and profound of celebrities.of, experience the wonderful hard-currency step one scene, still can enjoy.

Friends, just after changsha railway station is the place where we tour bus, it started in 1975, completed in 1977, at that time with the Beijing railway station, guangzhou railway station and called Chinas three largest train station, when it was built at the same time also for the domestic one of the top ten buildings. Online there are sixteen railway bureau in national railway two railway group co., LTD., say every day issued the train trip to countless times, there was a train trip time is very special, it is the T1 time train. T1 time the train starting point is Beijing, the terminal is in changsha. We from emotional think this is a special kind of symbolic significance, is the people of hunan created the new China, MAO zedong hunan changsha forever context associated with the capital Beijing. We can see now, the main body of changsha railway station building is a clock tower, it going off every hour > this song. It is the modelling of a torch, also some friends said that it is like a thriving of hot pepper is a symbol of hunan peoples uprightness and bloody.

We now go a flat road is 51 avenue, May 1 avenue was founded in 1951 so called no.3, no.3 east railway station, west to the xiangjiang river bridge, the total length of 4138 meters. It is one of the main road, changsha, also the changsha city east-west axis, turned out to be narrow, the road is only 19 meters wide, in 20xx by the provincial government paid more than six rebuilt the 51 avenue, you can see now of 51 avenue traffic, orderly, there are eight roads between both reach 60 meters wide. Wuyi avenue is the most straight, the longest, the widest, changsha is also the most beautiful a city center avenue, it passes through is the most prosperous area of changsha, as the most popular commercial pedestrian street of changsha Huang Xingna road pedestrian street on the south side of it.

Changsha city urban construction, especially the construction of road in 20xx years development is very rapid. About changsha city roads with such a small story in folk wisdom. Is said to be held in the 15th 98, the former governor of hunan province Zhang Yunchuan comrade himself received by premier zhu, the prime minister is the genuine xingsha people, he was in changsha for governor zhang said the phrase: "zhang ah, youre going to make some road, to get more." Changsha dialect means to do something, do something nice for the common people. And governor zhang is not the local people, he thought that the prime minister was asked him to take more, so a lot of urban main road are fixed in recent years, such as riverside avenue, Huang Xingna road, west road of liberation. From 20xx to 20xx, in changsha city of changsha urban construction investment up to more than 750 million to make various eyesores has made great improvement and promotion.

Chen noticed, our group inside some friends have been to the window outside, everyone is focused on street on both sides of the green? Careful friends may see the road on both sides have two rows of trees, the big leaf tree near the road is our hunan province magnolia trees, it is also the chairman MAO is like a tree, if you have been to shaoshan DiShuiDong friends knew outside DiShuiDong a building there is a lot of tall trees under a strong. Inside the a row of small leaves are camphor trees, is that changsha were made, our daily lives in the life of camphor ball camphor wood is used in the leaves. Camphorwood furniture also is the good furniture, insect-resistant moth-proofing durable. We all know that hunan province is the birthplace of one of the four most famous embroidery weaving, high-grade of xiang embroidery is done with silk thread in needlework on silk fabric, should pay attention to moistureproof mildew insect-resistant, if deposit with camphor wood box can prevent moth bad, old mother to daughter get married in the countryside when to send a camphorwood deposit box bed blanket quilt cover is this truth. Camphor tree grows in the south of the Yangtze river, our friends may be rare in the north, but it doesnt matter, the zhangjiajie scenic spot after ma are inside, you can approach the scan.

Trees, were finished province, Chen to introduce you to our flower of hunan province and changsha city flower. Hunan province flower is the lotus flower, because hunan rivers lake, river comes through planting lotus and manglietia since the han and tang dynasties, the tang dynasty poet Tan Yongzhi in the autumn SuXiangJiang encounter rain, wrote: "the autumn wind wanli lotus, sunset rain thousands of climbing FIG village" inside the lotus countries borrow refers to hunan, in 1961, chairman MAOs > a poem also has "I desire, so the dream boundless lotus kingdom from zhaohui" by the way, make it one or more famous in changsha city flower is called azalea, dont named azalea, is a common ornamental flowers, you can see many places all over the country. Rhododendron is the city flower of chairman MAOs hometown of shaoshan city, only in chairman MAOs 100th anniversary of the original open azaleas in the severe winter blossom was a wonders.

In the square of the lotus is our position now, it is May Day along the avenue in large and small five square larger one, named after the deep in and no.3 the intersection of furong road. Lotus road is a north-south traffic trunk road, it is also the financial street of changsha, it every few meters there is a bank or securities company, is exiguous in changsha city mall. As changsha zhuzhou xiangtan in hunan province three cities integration accelerates, furong road now also keep pace with The Times extends gradually close to 50 km, it as early as 20xx, more than Beijing changan road become at present domestic urban road, the longest is known as "China first" all the way.

We now look for the center of the square, square in the middle there is a beauty named "liuyang river" sculpture. It is a long hair flies the image of the goddess of the hand to play the violin, her hair curved around fine count a total of nine bends, it is representative of our province within the territory of a famous river, liuyang river. In addition, the statue of special is that a lot of staff on her hair, spell out the complete is the song "liuyang river". > is XiangJi singer li gu yi singing of a well-known folk song, where is the liuyang river, as we in changsha city on the east, if come from the airport after the liuyang river bridge.

We are now the location of the already in furong road. May be a lot of friends is the first time to hunan to changsha, Chen will give everybody next to introduce in detail, let everybody to our beautiful the openning of land has a more comprehensive and profound understanding. Hunan province is located in the Yangtze river middle reaches, the surrounding and jiangxi, chongqing, guizhou, guangdong, guangxi, hubei border, for most of the south of dongting lake called "hunan". It is referred to as "xiang, also called xiaoxiang, with a total area of 21.18 square kilometers, ranked 11th in the whole country, population 66.62 million, one of the most populous provinces across the country ranked seventh. Hunan has 13 cities, 1 autonomous prefectures, the trip we will be in changsha yiyang city after the chang DE city and the destination of our trip, zhangjiajie, Chen will make a corresponding introduction. Hunan has a long history and is one of the birthplace of farming culture of the Chinese nation. As early as 8000 years ago, humans reproduced here. Hunan ancient chu, qin shi huang unified China in 211 BC, after a "changsha county," set "observation of hunan provincial" in the tang dynasty, song dynasty set "hunan road", set "HuGuang provinces" of the Ming dynasty and qing dynasty "hunan province". During the period of the republic of China and after the founding of the Peoples Republic of China, set up in hunan province.

Eat, xiao Chen is to introduce you to them and say, my mouth is estimated to be friends. We said is the last part, what is special about changsha handicraft. Changsha only three well-known characteristics of arts and crafts, so-called "changsha" quiet, quiet "changsha" means, chrysanthemum stone carving, Chinese red porcelain and xiang. The first special skill chrysanthemum stone materials in changsha liuyang liuyang river bottom Shi Cong, its pattern generated more than two hundred million years ago, is unique and precious stone in the world. Chrysanthemum stone carving started in qianlong years, when people take stone dam, found that the stone with chrysanthemum, then set up "fill days stone" workshop, using this kind of stone carved inkstone, grinding out of ink, jiurun not stem, with "strange stone, color tight and qing", loved by people. As early as the 1915 worlds fair in panama, chrysanthemum stone carving "plum, orchid, bamboo, chrysanthemum" landscape, with guizhou moutai won the gold medal, shocked the world, when foreigners are amazed "stone can blossom," chrysanthemum stone is famous in the world.

Chairman MAO has a party he very treasure inkstone, is to use the chrysanthemum stone. The second is Chinese red porcelain. China is the hometown of porcelain, porcelain is the invention of the Chinese nation great contribution to world civilization, in English "porcelain" and "China" words are China, visible porcelain pivotal position in the Chinese civilization. In our daily life in China also into our life, small to a spoon, big to a bowl, everywhere, everywhere, the cheapest is only a few cents. Cheap we look at too many, the most expensive we see less, the most expensive in Chinese porcelain is a call "guiguzi down the mountain figure" of the yuan dynasty blue and white porcelain jar, hit a 2. $3 auction price. So a batch of drinking water is not a day, if sold, existing in the bank for interest, can generate interest - yuan a year, every day it will take - yuan to spend it generates interest. Types have a lot of famous Chinese porcelain, the tang, the porcelain, the song and yuan blue and white, is a famous porcelain, famous again, though, is a kind of color. What color? Big red. Before on May 11, 20xx, all of China, modern or ancient, at home or abroad, there is no big red this color. The bright red porcelain is developed successfully in changsha in 20xx, was named "China red".

Is third unique called xiang, xiao Chen are key to introduce you to a special skill. There are four big embroidery, embroidery, xiang embroidery, yue embroidery and shu embroidery, hunan xiang embroidery is one of the four most famous embroidery. Said xiang is not the whole hunan, it only spread in hunan changsha area, xiang embroidery at the source of the shaping of the town. Chen group visited, that place where women generation in embroidery, for life, a lifetime dont take hoe do heavy work, because we must protect the fingers, so you can fly needle silking, because of excessively with eyes, the old lady there eyes are bad. Xiang embroidery has a long history, my lover, as early as two thousand years ago the western han dynasty, xiang embroidery work will reach the level of a surprised the posterity praise. Writing unearthed inside a piece of clothing, length 128 cm, sleeve length 195 cm, cuff 29 cm wide, waist 48 cm wide, lap 49 cm wide, this dress is bigger, yao wear is no problem, but such a big a dress weigh? Only 48 grams, less than a year or two. This is a what concept? We use modern science and technology have no way to do it. In the 1920 s, when they died sun yat-sen. His coffin pall outside package is the use of xiang. In the United States in 1933 the international exposition held in Chicago, xiang out of the limelight. At that time, the chairman of hunan province, he sent a to go to the exhibition of President Roosevelt bust xiang embroidery like gave Roosevelt himself, caused a sensation. Now this tapestry portrait hidden in Chicago museum of Alexander.

In the contemporary, xiang embroidery further development, create brilliant, become the pride of the people of hunan. In Beijing, chairman MAO memorial hall of the magnum opus of xiang embroidery treasures "shaoshan", the central office "to burn" birds are typical of the xiang embroidery works. On October 12, the shenzhou vi manned spacecraft launch a success, in addition to Yang liwei, in addition to some scientific instruments, six god above also carry some memorable items, including the signs of Chinas second manned space flight "Chinese astronauts center mark" "great man MAO zedongs" and "f" four xiang embroidery work. Especially the "f" word embroidered, but also greatly exquisite. "F" word embroidery is chairman MAO in 1962, three years of difficult time to write a "f" word, brushwork deceit in dense, a word contains a field "endless" fertility, longevity, the profound implication. Chairman life wrote many calligraphy work, this is one of the only "f" word. You can see inside the shaoshan MAO library, its rubbings, but very limited number of each batch of only 1893 copies.

Ok, my dear friends! Our car has left the city of changsha, Chen all aspects in changsha, the famous historical and cultural city of introduced here is over. On the hope that through Chens explanation, let you in changsha, hunan province have more more profound understanding of, of course, the "how" keep good men company if Chen has introduced not incorrect place also hope that we put forward a lot of valuable advice. Front over a period of time will be to "silver city" yiyang, if then you havent go dating with the duke of zhou and Chen again to introduce you to the mountain green water, beautiful woman like a cloud. Thank you for your applause!

A garden is located in the outskirts of yangzhou, jiangsu province dongguan street, formerly the ShouZhi garden of qing dynasty. Jiaqing and daoguang years, liang huai salt merchants yellow and converted to the narration for the garden, because of kinds of bamboo, named "a garden", its meaning has straight not bent, modest upward. "Yangzhou gardens, gardens to fold Lin chuang". A garden in his bamboo stone as the main body, in the peak using stone for the characteristics of urban forest, the legend of emperor kangxi years famous painter Shi Taozhi hand. Previous call "by HuiShi Duo mountain", is a garden Duo rao HuaLi, between like and dont like, an infinite daydream. The park mountain peaks, tall and straight, majestic, give a person the sense with rockery real taste. Appropriate woo hin, mountain building and the garden are brushed YunTing transparent, live in the autumn pavilion, yue xuan building, hand in photograph reflect with rockery pool, with a fomous trees, more show of primitive simplicity and elegant.

This park south entrance, there are two central pool, pool east Bridges cross waters as two, fanaw osmanthus hall, the width between the three, single eaves jehiel mountain, is the main building, garden ChiBeiYou hexagonal pavilion a; QiYou west pool is small, the north lake stone rockery, the south bank of bamboo forest. Garden north has up to 11 floor garden architecture.

A garden is famous for its "four seasons rockery". Spring scenery in osmanthus south hall near the entrance, down the tracery wall decorate stalagmites, like spring unearthed bamboo, bamboo echo, increased the spring in the air. Xia Jing in northwest of lake rockery LinChi, jian valley deep and quiet, the purple shadow show wood, the gurgling, beautiful and clinking. Autumn scenery is Yellowstone rockery, the number to pull, towering cliffs, the hole set way, upwards, step different scene change, fascinating. The top of the mountain pavilion, forming dominated the highest scenic spot. Winter rockery in the southeast of the small courtyard, lean on a wall of superimposed color white, body roundy XuanShi (snow), did not disappear, like snow in the south wall four lines round hole, using a narrow alley walls of air change produced by the effect of the north wind roar, as the atmosphere of winter blizzard. And on the west wall of the small courtyard and a round hole empty Windows open, you can see the spring mountain bamboo, camellia, and as winter is over, beautiful spring had come. The design idea, make the garden space changes with new idea.

Four seasons rockery, distinctive expression "hills YanYe and like to laugh, summerhill, such as green, bright and clean, such as makeup, akiyama mountain winter bleak and such as sleep" and "hills should swim, summerhill appropriate, the appropriate akiyama, winter mountain livable" poetry. A novel garden purport, tight structure, is the Chinese garden alone, it is also one of the most famous landscape of yangzhou.

2017兼职导游年终总结

今年可以说是我丰收的一年，以往的我都是坐在计调的位置操纵团队，安排客人吃住行游购娱。但是今年上半年我可以冲到旅游工作的第一线去，去给客人介绍我们祖国的山山水水、介绍我们大连这座城市的春夏秋冬。介绍我们的大海、介绍我们的广场介绍我们的文化、介绍我们大连的每一个角落。这就是我今年的第一个收获——我的国导证、正因为有了证我得意实现我的人生梦想，去完成我的人生使命。

由于拿证时已进入旅游旺季我便做着兼职导游工作，忙忙碌碌的每一天穿行在每个旅行社的办公室和景点之间，其中有中国旅行社、瑞的旅行社、百度旅行社、中国国际旅行社等等。

在有限的时间里尽量多的为游客多做介绍、多做讲解、多服务、多微笑是我做导游的宗旨。我相信只有真情的讲解、周到的服务、微笑待人、游客才会玩的开心，作为一名大连导游员我代表的不仅是我自己、不仅是我的旅行社，我代表的是我们这座城市，大连是一座海滨城市有着数不清的奇景异观。这么漂亮的城市不能因为导游的服务差而让游客对其有反感。

当我每走进一个旅行社的同时，每次递交一份简历上面都会清楚的写着我是一名只会讲解只会服务不会赚钱的导游。可能作为我的同行业来说不会赚钱的导游不是好导游，但是只会赚钱不会服务的导游更不是好导游。但是尽管这样仍然会找到好的旅行社，因为聪明的老总都知道只要服务跟上去不愁没钱赚，现在的游客不差钱就看你怎么为他服务?作为一个海边城市的导游、作为我们八零年代的尾巴，我们的服务不仅仅停留在只会讲解几句导游词那么简单!要学会无微不至，游客的每一个动作、游客的每一个眼神、你都要了解他想需求什么?这才是一名懂得游客心理的好导游、这才算是好导游。

面对上半年的第二个收获就是我有幸参加辽宁省举办的导游大赛，感受了赛场的争锋对决也让我见识了我省其他地区导游员的水平，一句话“人外有人天外有天”我承认我的没有发挥好只因为我还不够努力，尽管我像考导游证那样三更午夜的看题，但是只要在努力一些在努力一些我也许就不会错两道题，也许就是全场的最高分。郭老师说一句话令我印象深刻“一身的武功让一道题给废了”。我很服气但是我不甘心我等待着下一次的对决，但是对于我刚出茅庐的孩子能够参加比赛我已经知足。能站在省里的比赛场上也是一种磨砺，是金子总会发光的我等待着那一天、

今年的第三大收获就是，我接待了一个又一个的团队，分享游客的酸甜苦辣，为他们排忧解难，把不愉快留给我。把快乐带回家，没有发生误船误机事故，完成了“快乐而来满意而归”的宗旨，因为平安、开心、快乐、比什么都重要!

2017年是我的幸运年我考上了梦寐以求的导游证。但是2017年对我来说是一个全新的开始，我的目标是进入大连中国旅行社，踏踏实实从导游做起认认真真的为游客服务用我的真心换取他们的笑容呵呵。同时我在这里也向所有的大连导游发起倡议“做一个名干干净净的导游、不赚黑心钱、不强迫购物、不强迫游客消费、不在宣传中有虚假信息”。

让每一个来到大连旅游的人不仅看到、认识、了解这座城市的美景，更能够因为我们的介绍从而爱上这座城市。让他们的记忆中永远都有那片蓝色的大海，永远都有导游那张灿烂的笑容。作为的导游我很愿意引用赵本山老师的一句话“生产快乐快乐生产”游客出来玩就是出来寻求放松、寻求快乐的。我们呢?就是制造快乐的机器把所有不快乐的因素在我们这里都转化为快乐、快乐、快乐。

在2017年里我还要在工作的同时继续学习旅游文化、学习祖国河山的文化、把不知道的知识弥补回来。以便在今后的导游工作中更好的为游客服务、为你服务、为大家服务。

In the north of China, there lies a 6, 700-kilometer-long (4, 161-mile-long) ancient wall. Now well-known as the Great Wall of China, it starts at the Jiayuguan Pass of Gansu Province in the west and ends at the Shanhaiguan Pass of Hebei Province in the east. As one of the Eight Wonders in the world, the Great Wall of China has become the symbol of the Chinese nation and its culture. Lots of beautiful legends and stories about the Great Wall took place following along the construction, and since that time these stories have spread around the country.

Those that happened during construction are abundant, such as Meng Jiangnu‘s story and the legend of the Jiayuguan Pass. Meng Jiangnu‘s story is the most famous and widely spread of all the legends about the Great Wall. The story happened during the Qin Dynasty (221BC- 206BC). It tells of how Meng Jiangnu‘s bitter weeping made a section of the Great Wall collapse. Meng Jiangnu‘s husband Fan Qiliang was caught by federal officials and sent to build the Great Wall. Meng Jiangnu heard nothing from him after his departure, so she set out to look for him. Unfortunately, by the time she reached the great wall, she discovered that her husband had already died. Hearing the bad news, she cried her heart out. Her howl caused the collapse of a part of the Great Wall. This story indicates that the Great Wall is the production of tens of thousands of Chinese commoners. Another legend about the Jiayuguan Pass tells of a workman named Yi Kaizhan in the Ming Dynasty (1368BC-1644BC) who was proficient in arithmetic. He calculated that it would need 99, 999 bricks to build the Jiayuguan Pass. The supervisor did not believe him and said if they miscalculated by even one brick, then all the workmen would be punished to do hard work for three years. After the completion of the project, one brick was left behind the Xiwong city gate.

The supervisor was happy at the sight of the brick and ready to punish them. However Yi Kaizhan said with deliberation that the brick was put there by a supernatural being to fix the wall. A tiny move would cause the collapse of the wall. Therefore the brick was kept there and never moved. It can still be found there today on the tower of the Jiayuguan Pass.

海洋运输货物保险条款（附英文）

一、责任范围

本保险分为平安险、水渍险及一切险三种。被保险货物遭受损失时，本保险按照保险单上订明承保险别的条款规定，负赔偿责任。

（一）平安险。本保险负责赔偿：

1、被保险货物在运输途中由于恶劣气候、雷电、海啸、地震、洪水自然灾害造成整批货物的全部损失或推定全损。当被保险人要求赔付推定全损时，须将受损货物及其权利委付给保险公司。被保险货物用驳船运往或运离海轮的，每一驳船所装的货物可视作一个整批。推定全损是指被保险货物的实际全损已经不可避免，或者恢复、修复受损货物以及运送货物到原订目的地的费用超过该目的地的货物价值。

2、由于运输工具遭受搁浅、触礁、沉没、互撞、与流冰或其他物体碰撞以及失火、爆炸意外事故造成货物的全部或部份损失。

3、在运输工具已经发生搁浅、触礁、沉没、焚毁意外事故的情况下，货物在此前后又在海上遭受恶劣气候、雷电、海啸等自然灾害所造成的部份损失。

4、在装卸或转运时由于一件或数件整件货物落海造成的全部或部份损失。

5、被保险人对遭受承保责任内危险的货物采取抢救、防止或减少货损的措施而支付的合理费用，但以不超过该批被救货物的保险金额为限。

6、运输工具遭遇海难后，在避难港由于卸货所引起的损失以及在中途港，避难港由于卸货，存仓以及运送货物所产生的特别费用。

7、共同海损的牺牲、分摊和救助费用。

8、运输契约订有“船舶互撞责任”条款，根据该条款规定应由货方偿还船方的损失。

（二）水渍险。除包括上列平安险的各项责任外，本保险还负责被保险货物由于恶劣气候、雷电、海啸、地震、洪水自然灾害所造成的部份损失。

（三）一切险。除包括上列平安险和水渍险的各项责任外，本保险还负责被保险货物在运输途中由于外来原因所致的全部或部分损失。

二、除外责任

本保险对下列损失不负赔偿责任：

（一）被保险人的故意行为或过失所造成的损失。

（二）属于发货人责任所引起的损失。

（三）在保险责任开始前，被保险货物已存在的品质不良或数量短差所造成的损失。

（四）被保险货物的自然损耗、本质缺陷、特性以及市价跌落；运输迟延所引起的损失或费用。

（五）本公司海洋运输货物战争险条款和货物运输罢工险条款规定的责任范围和除外责任。

三、责任起讫

（一）本保险负“仓至仓”责任，自被保险货物运离保险单所载明的起运地仓库或储存处所开始运输时生效，包括正常运输过程中的海上、陆上、内河和驳船运输在内，直至该项货物到达保险单所载明目的地收货人的最后仓库或储存处所或被保险人用作分配、分派或非正常运输的其他储存处所为止。如末抵达上述仓库或储存处所，则以被保险货物在最后卸载港全部卸离海轮后满六十天为止。如在上述六十天内被保险货物需转运到非保险单所载 明的目的地时，则以该项货物开始转运时终止。

（二）由于被保险人无法控制的运输延迟、绕道、被迫卸货、重行装载、转载或承运人运用运输契约赋予的权限所作的任何航海上的变更或终止运输契约，致使被保险货物运到非保险单所载明目的地时，在被保险人及时将获知的情况通知保险人，并在必要时加缴保险费的情况下，本保险仍继续有效，保险责任按下列规定终止。

1、被保险货物如在非保险单所载明的目的地出售，保险责任至交货时为止，但不论任何情况下，均以被保险货物在卸载港全部卸离海轮后满六十天为止。

2、被保险货物如在上述六十天期限内继续运往保险单所载原目的地或其他目的地时，保险责任仍按上述第（一）款的规定终止。

四、被保险人的义务

被保险人应按照以下规定的应尽义务办理有关事项，如因未履行规定的义务而影响保险人利益时，本公司对有关损失，有权拒绝赔偿。

（一）当被保险货物运抵保险单所载明的目的港（地）以后，被保险人应及时提货，当发现被保险货物遭受任何损失，应即向保险单上所载明的检验、理赔代理人申请检验，如发现被保险货物整件短少或有明显残损痕迹应即向承运人、受托人或有关当局（海关、港务当局等）索取货损货差证明。如果货损货差是由于承运人、受托人或其他有关方面的责任所造成，并应以书面方式向他们提出索赔，必要时还须取得延长时效的认证。

（二）对遭受承保责任内危险的货物，被保险人和本公司都可迅速采取合理的抢救措施，防止或威少货物的损失，被保险人采取此项措施，不应视为放弃委付的表示，本公司采取此项措施，也不得视为接受委付的表示。

（三）如遇航程变更或发现保险单所载明的货物、船名或航程有遗漏或错误时，被深险人应在获悉后立即通知保险人并在必要时加缴保险费，本保险才继续有效。

（四）在向保险人索赔时，必须提供下列单证：

保险单正本、提单、发票、装箱单、磅码单、货损货差证明、检验报告及索赔清单。如涉及第三者责任，还须提供向责任方追偿的有关函电及其他必要单证或文件。

（五）在获悉有关运输契约中“船舶互携责任”条款的实际责任后，应及时通知保险人。

五、索赔期限

本保险索赔时效，认被保险货物在最后卸裁港全部卸离海轮后起算，最多不超过二年。

附件

ocean marine cargo clauses

（i）scope of cover：

this insurance is classified into the following three conditions- free from particular average （f. p. a. ）， with average （w. a. ） and all risks. where the goods insured hereunder sustain loss or damage ， the company shall undertake to indemnify therefor according to the insured condition specified in the policy and the provisions of these clauses ：

1. free from particular average （f. p. a. ）.this insurance covers ：

1）total or constructive total loss of the whole consignment hereby insured caused in the course of transit by natural calamities： heavy weather， lightning， tsunami， earthquake and flood. in case a constructive total loss is claimed for， the insured shall abandon to the company the damaged goods and all his rights and title pertaining thereto. the goods on each lighter to or from the seagoing vessel shall be deemed a separate risk. constructive total loss refers to the loss where an actual total loss appears to be unavoidable or the cost to be incurred in recovering or reconditioning the goods together with the forwarding cost to the destination named in the policy would exceed their value on arrival.

2）total or partial loss caused by accidents the carrying conveyance being grounded， stranded， sunk or in collision with floating ice or other objects as fire or explosion .

3）partial loss of the insured goods attributable to heavy weather， lightning and/or tsunami， where the conveyance has been grounded， stranded， sunk or burnt. irrespective of whether the event or events took place or after such accidents.

4）partial of total loss consequent on falling of entire package or packages into sea during loading， transshipment or discharge.

5）reasonable cost incurred by the insured on salvaging the goods or averting or minimizing a loss recoverable under the policy， provided that such cost shall not exceed the sum insured of the consignment so saved.

6）losses attributable to discharge of the insured goods at a pert of distress following a sea peril as well as special charges arising from loading， warehousing and forwarding of the goods at an intermediate port of call or refuge.

7）sacrifice in and contribution to general average and salvage charges.

8）such proportion of losses sustained by the shipowners as is to be reimbursed by the cargo owner under the contract of affreightment both to blame collision clause.

2. with average（w. a. ）. aside from the risks covered under f. p. a. condition as above， this insurance also covers partial losses of the insured goods caused by heavy weather ， lightning， tsunami ， earthquake and/or flood.

3. all risks. aside from the risks covered under the f. p. a. and w. a. conditions as above， this insurance also cover all risks of loss of or damage to the insured goods whether partial or total， arising from external causes in the cause of transit.

（ii）exclusions：

this insurance does not cover ： .

1. loss or damage caused by the intentional act or fault of the insured.

2. loss or damage falling under the liability of the consignor.

3. loss or damage arising from the inferior quality or shortage of the insured goods prior to the attachment of this insurance.

4. loss or damage arising from normal loss， inherent vice or nature of the insured goods ， loss of market and/or delay in transit and any expenses arising there from..

5. risks and liabilities covered and excluded by the ocean marine （cargo） war risks clauses and strike ， riot and civil commotion clauses of this company.

（iii）commencement to termination of cover：

1. warehouse to warehouses clause ：

this insurance attaches from the time the goods hereby insured leave the ware-house or place of storage named in the policy for the commencement of the transit and continues in force in the ordinary course of transit including sea ， land and inland waterway transits and transit in lighter until the insured goods are delivered to the consignee s final warehouse or place of storage at the destination named in the policy or to any other place used by the insured for allocation or distribution of the goods or for stories other than in the ordinary course of transit. this insurance shall.， however ， be limited to sixty （60） days after completion of discharge of the insured goods from the seagoing vessel at the final port of discharge before they reach the above mentioned warehouse or place of stories. if prior to the expire of the above mentioned sixty （ 60） days ， the insured goods are to be forwarded to a destination other than that named in the policy ， this insurance shall terminate at the commencement of such transit.

2. if， owing to delay ， deviation ， forced discharge ， reshipment or transshipment beyond the control of the insured or any change or termination of the voyage arising from the exercise of a liberty granted to the shipowners under the contract of affreightment， the insured goods arrive at a port or place other than that named in the policy， subject to immediate notice being given to the company by the insured and an additional premium being paid， if repaired， this insurance shall remain in force and shall terminate as hereunder ：

1）if the insured goods are sold at port or place not named in the policy ， this insurance shall terminate on delivery of the goods sold， but in no event shall this insurance extend beyond sixty （60） days after completion of discharge of the insured goods from the carrying vessel at such port or place.

2）if the insured goods are to be forwarded to the final destination named in the policy or any other destination， this insurance shall terminate in accordance with section 1 above.

（iv）duty of the insured：

it is the duty of the insured to attend to all matters as specified hereunder ， failing which the company reserves the right to reject his claim for any loss if and when such failure prejudice the rights of the company ：

1. the insured shall take delivery of the insured goods in good time upon their arrival at the port of destination named in the policy. in the event of any damage to the goods， the insured shall immediately apply for survey to the survey and/or settling assent stipulated in the policy. if the insured goods are found short in entire package or packages or to show apparent traces of damage ， the insured shall obtain from the carrier， bailed or other relevant authorities （customs and port authorities etc. ） certificate of loss or damage and/or sbortlanded memo. should the carrier， bailed or the other relevant authorities be responsible for such shortage， the insured shall lodge a claim with them in writing and ， if necessary ， obtain their confirmation of an extension of them the time limit of validity of such claim.

2. the insured shall ， and the company also， take reasonable measures immediately in salvaging the goods or preventing or minimizing a loss or damage thereto. the measures so taken by the insured or by the company shall not be considered respectively， as a waiver of abandonment hereunder ， or as an acceptance thereof.

3. in case of a change of voyage or any omission or error in the description of the interest ， the name of the vessel or voyage， this insurance shall remain in force only upon prompt notice to this company when the insured becomes aware of the same and payment of an additional premium if required.

4. the following documents should accompany any claim hereunder made against this company ：

original policy， bill of lading. invoice， packing list， tally sheet， weight memo， certificate of loss or damage and/or shorthand memo， survey report， statement of claim.

if any third party is involved ， documents relative to pursuing of recovery from such party should also be included.

5. immediate notice should be given to the company when the cargo owners actual responsibility under the contract of affreightment n both to blame collision clause becomes known..

（v）the time of validity of a claim ：

the time of validity of a claim under this insurance shall not exceed a period of two years counting from the time of completion of discharge of the insured goods from the seagoing vessel at the final port of discharge.

旅行社导游个人工作总结

现就一年的出团工作总结如下：

一、遇上你是我的缘

面对着重重复复的线路，如果心态没有调整好，就会失去了激情，对客人的宣传不够，就会使他们在游玩中拾获不到快乐。而我，总是想着每一次去，和的是不同的人，可以结交更多的朋友，也许他们可以不记住行程，但一定会记得我，因为我常常拿自己的名字做文章，所以认识我的人，他们不经意的话语中一定能想起我(这个秘密保留)。另外，总把他们当朋友一样而不是我的客人，对待朋友，我都是以最真最诚去为他们。对我来说，遇上他们是我的缘。

二、相逢是首歌

每天总在变换着城市，出门在外，或大或小总会遇上某些事，做为全陪，我认为除了沉着冷静把事情处理好并不是就是最厉害的，而是做到不去对其他社评判别人的失误，也不要谈论某个人某个地方上做得对与不对，如果有意见，直接和当事人说，互相之间吸取，然后进步。事实上，在我心里，有些事也弊闷了好久，久得不想形成文字，久得让它随着时间流逝。

三、我和草原有个约定

每次的相遇相逢相处是那样短暂的几天，却是永远的开始。每次的行程对客人来说显得那样的匆忙，有时他们在犹豫间就造成了后悔，某件东西没有买，我就会记在了心里，下次有机会的时候，我就会联系他们，然后帮他们把遗憾抹去。试过从云南带皮箱，泰山敢当石，托朋友从香港带药品……

四、永远是朋友

下了团，挥挥手，也许某天会在某条街某个路口撞见，一声问候一句轻叹曾经的快乐与不足，又或者常常电话里不经意的问候。也许我常常会忘了问候，并不代表就会忘掉，你的一个电话也许有时喊不出名字，却还是会记得哪个脸孔属于你，也或者哪个声音是你专属。而我的微笑总会让你无从责怪，^_^。

歌声悠悠，心却也会愁怅，每次的出行，我都会看到自己需要努力的地方很多，也许我不是最优秀的，但我相信我却是最用心的。在今后的导游路上，我要不断地充实自己，扩大旅游知识面，增强语言种类，做好做细每项工作。

扩展阅读：

工作总结注意事项

1、热爱本职工作，熟悉业务热爱本职工作，事业心强，是做好工作的前提，也是搞好总结的基础。写总结涉及本职业务，如果对业务不熟悉，就难免言不及义。

2、坚持实事求是的原则

总结是对以往工作的评价，必须坚持实事求是的原则，就像陈云同志所说的那样，“是成绩就写成绩，是错误就写错误;是大错误就写大错误，是小错误就写小错误”。这样才能有益于现在，有益于将来。夸大成绩，报喜不报忧，违反作总结的目的，是应该摒弃的。

3、重点在出经验，找规律

总结的最终目的是得出经验，吸取教训，找出做好工作的规律。因此，总结不能停留在表面现象的认识和客观事例的罗列上，必须从实践中归纳出规律性的结论来。毛主席有句名言：没有调查就没有发言权!说的就是经验的客观重要性!

此外，还必须注意工作总结写作结构要遵循的三原则：全面、紧凑和精炼。

转眼间半年的时间又在不经意间从我们的身边匆匆消失了，导游年终个人总结。这半年的时间也让我学到了很多的东西，“导游”工作给我的生活带来了许多快乐，工作的时候带着来自四面八方的游客，当这些四面八方的客人称赞长沙的时候，心里就特舒服，特有成就感。虽然，干导游这一行并非我的初衷，然而很快我就发现：自己还是适合干导游这一行的，因为我喜欢这个职业。

在不断的实践当中我也总结了一些经验，也发现了不少问题。我所面临的最大问题就是知识面不够广，有时候客人问我问题的时候，我真的是不知道从何答起，这时，我就会给客人说，对不起，这个我不会，我可以回去查一查。因为我不想用瞎编乱造来糊弄客人。虽然会江郎才尽的感觉，但这也是很多人经常会遇到的问题，导游知识就好比是非文化大超市，要上知天文地理，下知鸡毛蒜皮，如果一个人有一桶水的知识和能力，再去做一杯水的事情，我相信就会做得很出色。在想要达到这个效果之前，我就必须不断的努力，学习，学习，

接下来xx年x月的时候带了一次长韶团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

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游客朋友们，大家好。今天，我要带领大家参观我国著名的世界文化遗产——敦煌莫高窟。我姓任，大家可以叫我任导游。

敦煌莫高窟是我国西北地区的一颗明珠。它坐落在甘肃省三危山和鸣沙山的怀抱中，四周布满沙丘，数目众多的洞窟像蜂窝似的排列在断崖绝壁上，看上去非常雄伟壮观。

莫高窟还有个俗称，叫千佛洞。它始建于十六国的前秦时期，历经十六国、北朝、隋、唐、五代、西夏、元等历代的兴建，形成巨大的规模，有洞窟735个，壁画4.5万平方米、泥质彩塑2415尊，是世界上现存规模最大、内容最丰富的佛教艺术地。大家在游览过程中一定要尊重艺术，崇尚文明，保护好我国这处珍贵的文化遗产。

莫高窟里面保存着两千多尊彩塑。这些彩塑个性鲜明，神态各异，在世界文化历史中有极高的艺术价值，所以大家一定不要触碰。大家请看，这里有慈眉善目的菩萨，有威风凛凛的天王，还有强壮勇猛的力士，多么令人惊叹啊！最令人瞩目的是这尊卧佛，他长达16米，侧身卧着，眼睛微闭，神态安详。看到这一尊尊惟妙惟肖的彩塑，大家在啧啧赞叹的同时，会有什么样的感想呢？

请大家继续文明游览。莫高窟不仅有精妙绝伦的彩塑，还有四万五千多平方米宏伟瑰丽的壁画。壁画的内容丰富多彩，有记录佛教故事的，有描绘神佛形象的，有反映民间生活的，还有描摹自然风光的。其中最引人注目的，是那成百上千的飞天。看那壁画上的飞天，有的臂挎花篮，采摘鲜花；有的怀抱琵琶，轻拨银弦；有的倒悬身子，自天而降；有的彩带飘拂，漫天遨游；有的舒展双臂，翩翩起舞……看着这些精美的壁画，就像是走进了灿烂辉煌的艺术殿堂。

游客朋友们，你们知道吗？莫高窟里还有一个面积不大的洞窟——藏经洞。洞里曾藏有我国古代的各种经卷、文书、帛画、刺绣、铜像等六万多件。由于清王朝腐败无能，大量珍贵的文物被帝国主义分子掠走。仅存的部分经卷，现在陈列于北京故宫等处。

莫高窟是举世闻名的艺术宝库，这里的每一尊彩塑、一幅壁画，都是我国古代劳动人民智慧的结晶。好啦，我的介绍到此结束。我们下面开始自由活动，注意要准时回到这里集合。大家在游览中不仅注意人身安全，更注意文明守法，不能破坏宝贵的文物！

祝大家游览中收获满满，快乐多多。

导游员个人带团工作总结

篇一：

我是导游部的成员顾德乐。今年7月8日，我走出旅校门，变成社会人，光荣的成为了太旅的一员。我非常高兴，这高兴不仅源于我对导游这一职业的向往，更有我对能在太旅扎根、收获幸福的自豪。细数工作以来的五个多月，和领导、和同事、和客人交流的每一个画面都让我深深感受到太旅大家庭的温暖，自己也在不断的实践过程中取得了工作上的突破和个人的成长，这些成绩取得和领导的关心、同事的帮助是密不可分的，点滴细节，汇成一张成绩单，下面请允许我做一一介绍：

一、善于适应环境，做合格职业人

回顾20xx年，是极不平凡的一年，也是充满希望、迎接挑战的一年。今年1月16日，吴中太湖旅游区正式荣膺“国家5A级旅游景区”，6月22日，苏州太湖游客中心正式投入运营。作为太旅的第一代导游员，我更有责任、更有义务为“全面走进太湖时代”、迎接“吴中明天更美好”而奉献青春。

来到太旅，来到导游部。我就秉持“干一行，爱一行”的原则努力适应新环境、新变化，坚决服从领导安排，和同事间建立友谊，通过实地踩点学习景点知识，并在实践带团中不断摸索如何提高服务水平。在这里，作为90后的我，正以崭新的面貌，谦逊的姿态，迎接八方来宾，服务地方旅游业。

二、敢于迎接挑战，争做政务导游员

自7月工作以来，我带团21个，(担当全陪导游2次，地陪导游19次)

计24个工作日。其中政府类接待团3个，旅行社老总踩线团6个。热情的介绍，周到的服务让游客印象深刻。

游客中心接待方面，43批次客人中，包括俞书记、金区长在内的政府类接待14次，兄弟单位以及旅行社老总参观团9次。我不断推陈出新，整理完善游客中心讲解词，以“接的不同人，说不同的话”为标准，渐而讲解得到了领导的悉心指导与高度肯定。

三、勇于担责扛担，配合组长工作

8月份，我参加的景区公司组织的竞聘。虽然意料之中的落选，然而领导的肯定让我更添足了动力，鼓足了干劲。我配合部门组长工作，尽力分担部门工作。而后，同城网服务台交由我负责，主动联系，积极工作，得到了双方领导的高度好评。今年10月，太湖绿V站在我们游客中心正式运行。作为吴中区团代表，我有幸成为了这里的一名青年志愿者，并负责起上下沟通、内外联络和日常性工作。爱心义卖、旅游咨询、景点宣传，都收到了一定成效。今年12月，太湖绿V站被团区委授予“优秀志愿者组织”，本人也被授予“吴中区生态环保志愿者之星”称号，还被团区委推荐为“苏州市优秀青年志愿者”荣誉候选人。

四、乐于参加活动，提升综合素养

我乐于参加各类活动和比赛，我认为这不仅能丰富自己的阅历，也能提高个人的素养。自工作以来，我先后参加了区志愿者培训、集团DIY讲师培训以及集团勤廉书画展等活动，开拓了视野，陶冶了情操。同时积极参加公司组织的各类比赛，如景区公司导游员大赛，景区公司主持人大赛等，均荣获“第一名”的好成绩。在刚刚结束的吴中区讲解员大赛上，我一举夺得“金奖”，为公司赢得了荣誉。

五、勤于学习思考，不断夯实基础

我极富求知欲，因为这不仅是个人所求，更是业务需要。不充电的导游绝非好导游，不热爱学习的导游也无法更优秀。因此，我通过利用业余时间读书解疑，活学活用，并实地考察，虚心学习，以提高自身素养和知识储备量，以此为游客提供文化讲解，做出文化大餐。

当然学是无止境的，服务亦如此。前些日，我与单位正式签订了合同，我非常欣喜，非常感动。但冷静之余，也有种种反思。反思自己在讲解过程中是否因地制宜，因人而异?与优秀导游间的差距在哪里?反思自己在服务中还需完善那些方面?明年是否能做到让所有的客人高兴、满意?确实，个人有待提高的太多太多，无论知识储备、个人素养还是服务技能。我愿努力奋斗，不懈怠，不动摇，与太旅共同发展，再创佳绩!

篇二：

回顾今年,对于我来说是丰收的一年。从事导游工作快三年了,去年是我出团率的一年。在不断的实践当中我总结了一些经验.也发现了不少问题。我所面临的问题就是知识面不够广，如果带一个长线团(5天以上)，就会有江郎才尽的感觉。据了解这也是大部分导游经常遇到的问题，导游的知识好比是文化大超市，要上知天文地理，下知鸡毛蒜皮。如果一个人有一桶水的知识和能力，再去做一杯水的事情，我相信就会做得很出色。想要达到这个效果，我就必须不断努力，博览群书，学习、学习、再学习，这样的话，我知识桶里的水就会越来越满了。在带团当中我也总结了一些经验：

1、接团前要了解一些客人当地的资料(如：有名的旅游点、人物、特产等等)。以便和客人有共同语言，使他们对我有一种亲切感。

2、和全陪要提前沟通，多发几个表示友好的信息，为以后的合作做好铺垫。

3、游客到站后，要表现出非常热情的样子。因为游客看到地接导游后，心里首先会产生安全感，紧跟着是好奇和猜想。所以我们要趁热打铁，给客人留下良好的印象，对于导游来说第一印象非常重要，因为良好的开端是成功的一半。

4、客人入住宾馆后去每个房间走一走或打电话问一下有没有什么问题。如有便可及时解决，如等到客人来找，那么小问题就变成大问题了。

5、团队到来的第一餐一定要用好，用餐前我会给客人介绍清楚团队餐所含的内容。用餐当中去问候一至二次，有问题及时调整。

6、公司的礼品充分发挥他的作用，用的恰到好处，对自己和公司都有好处。

7、讲解内容我会根据客人的层次、兴趣、繁简适度，有计划性的算时间。比如走什么路，多长时间、应讲什么;怎样的客人适合搞什么娱乐活动等等。

8、开场白非常重要。上车后我不会急着自我介绍，因客人初来乍到对陌生的地方会很好奇，我就等个几分钟，让他们看看窗外的景色。等他们回过神来肯定会有人说：导游，你姓什么?给我们介绍一下吧!这时全车人的注意力就集中在我的身上了，这样介绍的东西他们也就会印象深刻了。乘机还可以跟刚才说话的人开句玩笑，来达到活跃气氛的目的。刚才说话的那个人肯定很爱出风头，那么行程中很多地方都可以利用他了。不过一定要恰到好处，反之就会是个定时炸弹。

9、跟客人拉近距离有个小技巧，就是迅速、准确的记住客人的名字或称呼，在不经意时叫他一声，他会觉得我总是在注意他。就会有一种优越感，各个方面他就会配合我了!最起码他不会是第一个反对我的人。

10、我认为送团总结不可忽视，行程即将结束时，我一定会总结一下整个旅*程，里面所有的景点都要说到，帮客人回忆一下，以免回去以后他们忘记了，反到会说有的景点没去，这样就会带来不必要的麻烦。另外再介绍一下他们没去过的地方，希望他们或亲朋好友以后再来。虚心的征求他们的意见和建议，设法让他们说出心中的不满，就算有一点小问题，他们回去也不会再提了。

最后怀着感激之情。谢谢他们的支持与配合才使这次行程圆满结束，表现出依依惜别期待重逢的愿望。我的感悟：我认为一名合格的导游应具备：丰富的文化知识，较强的组织应变能力，高度的责任心。因为旅行社的一个团交给导游就是对他的信任，导游的好坏直接关系着旅行社的利益和信誉，不管团大团小都应像第一次带团时那样认真、谨慎。遇到问题时不能逃避，要就地解决，不能带回组团社。导游工作是和人打交道的行业，要想和人打好交道，就必须了解各种人的性格，什么性格用什么办法对待。不过我认为，最重要的一点还是自己要先学会做人。对待客人要像对带待亲人那样关心，不但要关心而且还要周到，只关心不周到是没有用的。很多人会说：像对待亲人那样?我做不到!但我坚信，付出与回报是成正比的。只要你真诚付出就会名利双收。