英文导游常用语【精选20篇】

Day Kuang lay behind the surface is after three palace, in the bedroom, width 5, on both sides for the bedroom, among the three, the emperor song zhenzong and few over five years (AD 1012) to seal a letter to the taishan god "day JiRen ShengDi", after considering the need a queen, to facilitate the same seal a "shu next year", and "her" built the temple, from "concubines", live with living quarters. The feudal rulers in order to achieve the goal of "borrow god daughter", "well-meaning, holding the" true.

Days of steles Kuang temple on both sides of things, all kinds of stone tablet full of beautiful things in eyes of han stone, taishan ancient steles boutique mostly concentrated in here. These inscriptions almost collection of Chinese calligraphy, after jin dynasty "two Kings", the song dynasty "four everybody", grass nationalities of, style available; YanLiu zhao, style each different, there are seven big fellow tablet "HengFang tablet", "zhang moved tablet"; One of the three largest monument in jin dynasty "lady tablet"; The shape is novel, calligraphy otherness "double beam tablet"; Mount tai buddhist name tablet notebook "datang JiZhou ShenBao temple monument", such as a total of 19 pieces, all has the very high historical value of cultural relics and calligraphy art value.

Display of 48 pieces of han stone in the west gallery is since 1960, several cleaning dawenkou and old county east han tomb stone set. The han stone, rich in content, range, some reflect the horses and chariots, travel, dancing to acrobatics and other social life; Some describe fairy tales; Also has the reflection of historical figures, neat picture design, modelling is vivid, on the carving techniques, the traditional Chinese painting line with engraved, embossed with an organic whole, manifests the like forthright grandeur of the plain, characteristic, is the study of ancient Chinese culture important materials for art and social life of the eastern han dynasty.

Out of the attic, door knob spirit is "opzoon". In the original "bean ling temple", was destroyed by years of the republic of China. In the courtyard, branches, five tall cooper if a kind of dragon PAM, legend has it for the first year of emperor in yuan seal (110 BC), when I mount tai has more than two thousand years ago, "opzoon" hence the name.

Yuans north "han pavilion" is 1959 in the house built on the oberoi, bean spirit pavilion built on three layers tall stone stylobate, very spectacular. Stylobate wall Mosaic qianlong fifty-nine years (AD 1749 years) who taian magistrate of a county scale book by du fus "hope? Gt; > and" qiu xing "and so on famous poems carved. The pavilion looked around the moon and sky cloud, width of otimista chest, dai panoramic view, panoramic view of whole city.

Opzoon nosocomial stone tablet line, approximates to 90 pieces. There are descendants of the official script of han dynasty, four sorrow poemss friends "up", have the posterity the seal character of luji "mount tai Yin", "mount tai Yin" and the song dynasty calligrapher of xie lingyun MiFei Chen Changyan, "the first mountain", Ming chongzhen years ZuoPeiXuan topic of "opzoon figure praise", emperor qianlong drive makes the opzoon diagram and contemporary ink many celebrities. Place oneself in the forest of steles is like reading a history of China, the benefit of the influence of the nation, will leave every serious watching endless thinking.

By opzoon courtyard to the north, through the quiet little garden into the courtyard of a small and exquisite. This is the place where the ancient imperial sacrifices mount tai when living, because is located within the DongHuaMen, therefore calls "east the throne". Its building for yuan to is seven years (AD 1347), Ming said welcome don, qianlong 35 years (1770 years) renamed in the pavilion. East the throne by the Great Wall flower door, door, door, main hall, and wing, hospital construction, green, quiet quiet and tastefully laid out, give a person the sense with super world white. Five main hall high above the stylobate, inside the set for recovery, qing qianlong emperor la people like, pier dragon, dragon, clothes closet, red sandalwood furniture such as a square table and all kinds of marble grain and golden rust ancient ceramic wall hanging and four treasures of the study. The famous "cold jade flower, the", "aloes lion" and "yellow orchid porcelain bottle gourd" twenty-seventh year is qianlong, 36 years worship offerings when tai shan, said Tarzan "sanbao town mountain". Doors and temple, dressed in ancient costume in the qing dynastys "guardian", "palace" to the qing court etiquette to greet visitors, make visitors like back to ancient times, to extrapolate.

Palace stylobate under a stone, with a glass cover, this is the famous Chinese and foreign famous "the father of sharpening" qin sharpening. The taishan burring qin qin shihuang merit inscription engraved letters and qin ii, write to prime minister lisi. His seal script with economical fair instead of minor stroke numerous fat at the time, the handwriting stiffness tall and straight, swept away many fat stay qi, inscriptions, a total of 222 words, gradually disappear, after the Ming jiajing years still remaining 29 words, the original made in DaiDing herself beside the pool, after vicissitudes sink, a few times again, today only 10 residue left word, complete is seven. Is a rare treasure, is listed as a national level cultural relics.

Out of the bedroom, north of dai last into the yard. Something inside two garden all sorts of miniascape of various, within sight of the art to reproduce the taishan one content, fragrant flowers. On the southwest of west tower cast established twelve years (AD 1533), a former level 13, now the only remaining level 3, plain modelling, still do not break the elegant demeanour, and to the southeast of tower confrontation stylobate copper pavilion, also called "jin que", for the whole copper casting, imitation wood, 4.4 meters high, 3.4, Ming wanli 43 years (AD 1615) casting in DaiDing azure clouds temple, built to consecrate jade xia yuan jun. Move to the mountain spirit should be between Ming dynasty and early qing palace, in dai temple in 1972, is the present domestic only one of the three largest copper pavilion.

"Thick door" was the last of the dai temple gate, was rebuilt in 1984. On the door has "looked YueGe" three rooms, Huang Wa Ming gallery, andalusite partition board, Joan pavilion is like air. Standing on the court looked to adai yue high precision, castle peak around the white clouds, green trees and the light smoke, tianmen ladder like flying floating hang them knowing you cant have them.

The thick red doors north behavior way, near the temple street is the starting point of the mountaineering, the gate of mount tai, climbing mt.tai.taibin starting from this, of a politician will see the best scenery in mount taishan, until the "day".

15年精选导游工作总结范文

时间过的真快，又是岁末了，作为导游员的我似乎还没能回味过来这一年的滋味，适应这季节的变化，但是，时间不等人，日月老人将要给xx年画上句号了。我所从事导游工作，又经历了一个年头了，我喜欢这个工作，不论苦辣酸甜，我总是一个“乐”字。现在把这几年工作的乐趣给归拢一下，从中总结经验，汲取教训以备来年奋马扬鞭，更好的带领我的游客畅游在黄河上下，大江南北。

一、以导游为荣，以工作为乐

根据旅行社的安排，作为导游员的我，带团是我的首要任务。这几年，带过的旅游团队数量已经记不清了，留在我感觉里的是----忙和乐。刚丛云上飞下来，又从水上漂过去;才听罢火车的汽笛声，又闻见了汽车的马达响;才听罢东北的二人转，又尝到了新疆的哈密瓜;才欣赏桂林山水的秀美，又看到“大漠孤烟”的壮阔。夏令营孩子们欢快的歌声，夕阳红老人们幸福的笑脸，盛世北京和谐的音符。还有华西村人美好的蓝图，南街村人不懈的追求……。这一切经常在我眼前浮现，是我深深的感受到了我工作的意义所在，从心里热爱导游这一工作。

二、学理论、学知识

从业多年来，我一直严格要求自己，作为一个国内专业导游人员，我时刻牢记着热爱祖国、热爱人民、热爱祖国几千年的优秀文化，认真学习党的各项政治政策、经济政策、学习党在新的历史时期的主要理论，用来武装自己的头脑，在思想上紧跟形势，努力是自己成为具有优秀道德品质，高尚职业情操、遵纪守法，尽职尽责的导游员。积极参加省市旅游局组织的培训班，认真学习导游知识、导游业务;业余时间细心学习《汉语言文学知识》、历史地理文化知识、《心理学》、《公共关系学》、《政策法规》，认真阅读相关的经济知识、社会知识、旅游知识，在学习中坚持勤动眼，大量的阅读有关景区、景点的资料和有关风光民情的书籍;勤动手，把读到看到的相关资料、甲篇名作、经典名句都分类整理，以丰富自己的学识，增加自己的见闻。

三、学技能、多实践

导游工作是一个知识密集型和高智能的服务工作，除了要求导游员要有广博的知识外，还需要导游人员具备高超的技能，如讲解能力、组织能力、人际关系能力、分析能力、解决问题能力。而讲解能力是首当其冲的，常言说“大好河山有多美，全凭导游一张嘴”。游客出游，“求知”是愿望之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩，这是顺利完成旅游计划的重要前提。其次，整个旅游活动是一个有组织的，需要和饭店、宾馆、景点、交通等相关的企业和个人来打交道，它牵扯到社会生活的方方面面，因此上，要求我们导游员要有相当的组织能力和协调能力。再其旅游活动的主体是人，而人的构成又是复杂的，旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员必须学会处理人际关系，学会善于和各种人打交道。在旅游过程中各种各样的情况都有可能出现，个各种各样的问题可能随时发生，这就要求我们要学会独立分析的能力和独立解决问题的能力。在实际工作中，我十分注重留心学习，在实践中不断的总结和提高自己的业务水平。时时提醒自己“勤动口”，向专家请教先进的经验和方法，向同事学习、向民间学习、向旅游着学习，以丰富自己的学识; “勤动腿”，常言说，读万卷书，不如行万里，勤跑、多、情绪稳定，另一面少言、孤傲、忧郁，这类人不易沟通，但却很重感情，一但认可你不会轻易改变。作为导游要通过观察、交流了解游客，正确的区分客人的性格类型，采用灵活的方法，因人而异，适时适宜的进行沟通，随时观察游客的情绪变化，及时调整策略方法，始终保持和谐欢乐的团队气氛。在旅游活动中，导游和旅游者不仅是服务与被服务的关系，更是合作伙伴，只有游客的通力合作，旅游活动才能顺利进行并达到良好的效果。为此，一个很好的方法就是导游和游客真诚的交朋友。交朋友要从尊重对方做起，把主动服务、真诚服务、热心服务、周到服务贯彻始终，从小事做起，与细微处显真诚。和游客交朋友，要有一颗平常的心态和包容的心态，和游客建立平等的关系，不能厚此薄彼;导游员和游客相处时不要争强好胜，满足一时的虚荣，作嘴巴上的胜利者，要保持融洽的气氛，建立“君子”式的朋友关系。

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导游2017年度工作计划范文

人往高处走，水往低处流。一个人不管在什么环境中都需要谋发展，而计划是发展的导航仪，制定良好的工作计划，能让你的能力得到发挥，能让你如愿实现你的价值。请看导游2017年度工作计划。

转眼已进入2017年的尾声，经过了5个多月的实习的我已基本熟悉了各项业务，也扎实从中学到了很多。如果说，2017年的太旅只是初创阶段的模型的话，那么经过酝酿后的2017年，将是迎接新的更大挑战的关键一年，这对作为“民间大使”的导游员来说无疑是巨大的挑战。为充分做好思想准备，迎接更充实的明天，我特制定以下计划，作为本人2017年工作的重点：

一、业务技能一马当先

优秀导游的基础要素是业务技能水平，尤其在带团过程中要“正确、清楚、生动、灵活”的说事、处事、共事。同时，导游经验的累积也要倚靠接待量，在不同的服务对象上学习不同的知识也十分重要。因此，明年争取做到以下三点：

1、景点实地带团不少于40个(至少8次为政务团队);

2、游客中心接待不少于60次(至少15次为政务接待);

3、争取年内被评为“四星级导游员”，向中级导游迈进;

二、工作态度一丝不苟

“细节决定成败”、“态度决定一切”。导游的好坏不仅在于讲解水平，亦在于服务意识和工作态度。同时在工作上，也要树立“召之即来，来之能战”的大局意识，以此提升自我。因此，明年必须做到以下三点：

1、导游服务好评率100%;

2、导游工作“0”投诉;

3、领导交办的事宜又好又快的完成;

三、解放思想一往无前

导游要解放思想，敢于创新，否则将被社会、行业所淘汰。导游也要转型，也要升级，细分后导游员将不再是单一化的职业，因此导游人员要做足准备，借鉴先进的带团模式，主动出击，以防备迎接万变。因此，明年要做到以下三点：

1、争先创优，向组织靠拢，不断提升个人的政治素养;

2、做创新型与应用型导游，做到“两手抓，两手都要硬”;

3、写出天池.花山、启园、紫金庵和太湖公园实用导游词并汇编成册，写出以上景点面向技能大赛的高质量比赛词各一篇以上;

四、知识储备一如既往

肚子里没有货的导游不是合格的导游，不会融会贯通的导游不是优秀的导游。除了多学、多听、多看、多写、多讲外，导游也要活学活用、现学现用，储备知识，也要善于运用知识，成为“杂家”后的导游将会是最受欢迎的导游。因此，明年要做到以下三点：

1、每个月读一本好书(佛学类的书籍不少于3本);

2、外省旅游至少1次，苏州城内的景点至少留下20处足迹;

3、做好“专升本”前的准备工作，确保一切顺利;

五、善于练就一技之长

导游也要有一技之长，有能驾驭环境、适应环境的能力。做到能唱、能跳，能说、会道，只有不断累积，不断学习，这样的导游才会吃香。明年，我将争取做到以下三点：

1、巩固提升已有的才艺的同时，再自学一门(评书或评弹);

2、年内考出驾照;

3、在区级以上的导游比赛及各项活动中取得优异成绩;

以上，是我个人的工作计划，我将付诸全部努力，做好经常性工作的同时，确保基本完成个人的“现代化建设”，让自己到达一个崭新的高度，做出一份新成绩!

北京清，有十帝王的王子封了王位，有亲王、郡王封号的有七十个。

为了显示他们的特殊地位和便于管理，清王府一般都设在内城。

“铁帽王府”。清初对入关有功的8家王爵，封为世袭罔替，俗称“铁帽王”，他们的王府就叫铁帽王府，共有8处，5处在西城，三处在东城。

以后又封了几个铁帽王，共12个世袭罔替王爵。

北京有两个恭亲王，一个是顺治皇帝的第五子常宁，府址在今东四十条。

另一个是道光皇帝的第六子奕*，1852年将原庆王府转赐奕*，此处原是和珅宅，位于前海西街17号，这个恭王府是保护得最好的一个王府。

恭王府位于前海西街17号，是清规模最大的一座王府，据说恭王府总面积为一百多亩。相当于中山公园，这是至今保存最好的一座王府，曾是和珅的宅邸。

1996年10月起开放的只是恭王府的后花园，占地9亩，但其规模已经是非常可观的。

恭王府分中东西三路，分别由多过四合院组成，后为长160米的二层后罩楼。

恭王府假山，此假山是用糯米浆砌筑成的，非常坚固，山上置两口缸，缸底有管子通到假山上，通过往缸中灌水的办法来增加院中的湿度，过去整个假山上都长满了青苔。

假山正中有一康熙皇帝为其母祝寿写的“福”字碑，这是恭王府的“三绝”之一，碑石长7.9米，贯穿整修假山。

垂花门，因门上有两个倒垂的花卉而得名，门前的两棵龙瓜槐在和珅居住时就有，这种树比较珍贵。

垂花门内的牡丹院，院中有紫藤萝架。 院子正中造形呈蝙蝠形状的小湖。

在清的北京，往住宅中引入活水，是要经皇帝特批的，恭亲王府是少有的几个享此殊荣的王府之一。

西式门，据说在当时在北京只有3个。这也是恭王府的三绝之一，另一绝是戏楼和福字碑。

花院门内的假山石，起到影壁的作用， 名称为“独乐峰”。

嘉庆四年正月初三(1799年2月7日)太上皇弘历归天，次日嘉庆褫夺了和珅军机大臣、九门提督两职，抄了其家，估计全部财富约值白银八亿两，相当于国库十几年的总收入，所以有“和珅跌倒，嘉庆吃饱”的说法，2月22日和珅被“赐令自尽”。

黄山英文导游词江段版3篇

黄山以“奇松”、“怪石”、“云海”、“温泉”四绝著名于世。说起“奇松”吧不能不提“迎客松”。下面是第一范文网带来的黄山英文导游词，希望可以帮到大家。

篇一：黄山英文导游词

Tourists friends, everybody! Welcome to the world heritage - huangshan scenic area. Very glad to be a tour guide! My name is Tian Huicong, everybody call me field guide.

As the saying goes: "its return from mountain, mount huangshan return from yue." Huangshan pines, rocks, sea of clouds, hot spring, snow "five greats" famous Chinese and foreign. Today I will give everyone focuses on huangshan pines.

Everyone see, huangshan pine trees can survive in rock seam, strong vitality. Their shapes, the intricacies of: black tiger, African, come loose loose knot, welcoming pine and so on, a lot of pine trees because they shape the name! Huangshan welcoming pine is one of the famous scenic spot, shape is special, its central trunk out of the two lateral branch of up to 7.6 meters exhibition to the front, like a hospitable host, waved his arms, warmly welcome guests from home and abroad to visit huangshan, become the symbol of the Chinese people warm hospitality. Later we can over there to take photos, as a souvenir.

The wonders of huangshan said also said not over, see also not enough. Now, please enjoy to enjoy the beautiful scenery of huangshan! Please dont throw the peel and in play and food packaging bags, not to a dangerous place.

I wish you all have fun!

篇二：黄山英文导游词

Visitors to kiss love, everybody is good, I am your tour guide, my name is meng, you can call me meng guide; Welcome to visit huangshan. Huangshan huangshan, anhui, China is the natural and cultural heritage, has been included in the "world heritage list". Or in the top ten scenic spots unique mountain huangshan scenic spot. Huangshan mountain "loose", "strange", "sea of clouds", "hot springs," four famous in the world. Speaking of "loose" to "guest-greeting pine". Guest-greeting pine stand in the jade screen on the east side, manjusri hole, broken stone, the life of more than eight hundred years. Loose name found in the huangshan mountain guide.

Tree height of 15 meters, diameter at breast height sixty-four cm, diameter seventy-five centimeters, under branch height is two point five meters. This attitude pale neck, cui Ye Rugai, polite, cute image. Speaking of rocks, have to say "flying stone". Green mountain peaks appearing in the west, there is a stone stands on the top of the mountain rocks. Stone is 12 meters high, seven point five meters long, two point five meters wide. Rock and rock interface is small, so the name "flying stone". Dear passengers, please free activities, please dont smoke, in case of fire, thank you for your cooperation.

篇三：黄山英文导游词

Dear friends, now we have been to huangshan, please pay attention to watch.

The huangshan mountain, the highest lotus peak, 1864 meters high, not the second, 1841 meters high, tiandu feng third, 1829.5 meters high.

In the huangshan pines, rocks, sea of clouds, hot springs are very famous. , there is a pine tree is called a visitor, because its posture like in greeted her guests, so call it a visitor. There is a poem: "its return from mountain, mount huangshan return from yue." Explains the beauty of huangshan. Huangshan hot spring can cure, but cant drink, please note!

Note: when climbing the mountain, if its raining, dont be an umbrella, mountains, the upper hand, careful umbrella becomes a parachute, let the wind blow you away! Please dont throw stones down the hill, be careful on people! Please walk steps, dont go where no steps, or youll fall off! Please dont run, one thousand lost their way, you might become a "wild man".

In huangshan and the cable car, if you dont have the strength, or do you have a fear of heights, you can take the cable car, there will be a great feeling. Do you know what is called a cable car? The cable car is to give "lazy people" in the car.

Huangshan mountain caves, warm in winter and cool in summer, there are also strange stone, stone types are: limestone, stalactites, etc.

My introduction, I wish you all look happy, play happy!

Dear friends

Hello, everyone. On behalf of Jingshan travel agency, I welcome you all. Myname is Yu Ping. You can call me Xiao Yu. Im glad to serve you. If you have anyquestions, please feel free to raise them. As long as they are reasonable andpossible, I will try my best to solve them for you. Next, Ill take you toXiangshan scenic spot. I hope my explanation can satisfy you. I also wish youhave a good time there!

Todays tour route is arranged as follows: first, we mainly visit Longquanpark. Starting from the gate of Longquan Park, we go directly to the bonsaigarden. Then we go to the beautiful civilized lake to see the cultural relicsthere. Finally, we go up to Laolaizi villa, the founder of Taoist school.

Longquan park is a new comprehensive park with a planning area of 78hectares. It was built in 1986 and opened in early 1987. It is a newcomprehensive park with historical and cultural connotation as the backgroundand rich cultural landscape as a whole. In 1999, it ranked among the "100 famousgardens in China". We are now walking on the main road of the park. The locationof the park is the amusement park. There are more than 30 kinds of gamefacilities in the amusement park, which can meet the needs of tourists ofdifferent ages. In front of us on the left, you can see a Wenfeng tower, builtin the first year of Tongzhi in the Qing Dynasty. The whole tower has fivefloors and eight sides, with cornices on each floor and niches on each other.The stone carving on the tower wall is unique. After seeing Wenfeng tower, wecame to the bonsai garden. The whole basin garden covers an area of 1 hectare,which is the garden of Longquan park. Now lets take a look in the garden. Thecypress tree in front of us, which is more than 20 meters high, was transplantedfrom Jingshan mountain in the spring of 1999 in Longquan Park in order torestore the Tangan ancient cypress landscape.

If Xiangshan scenic spot is a bright pearl embedded in Jingmen City, thenWenming lake is an emerald in Longquan park. Wenming lake is as clear as amirror, rippling green waves, 50 meters wide from east to west, 200 meters longfrom north to south, and 3 meters deep. It was built by Shu Chenglong, thegovernor of Jingmen Prefecture, during the Qianlong period of the Qing Dynasty.The low-lying land excavated by stone quarrying along the mountain was renovatedand diked. It has a history of more than 250 years. The water of civilized lakeis warm in winter and cool in summer. Every morning in winter, the lake is foggyand never frozen.

The bridge we see now is the Qinghe bridge, where the story of Yang Youji,a famous general of the state of Chu, duels with Yin, an order of the state ofChu. In 605 B.C., when Yang Youji served as the commander of the Guard Academyof King Zhuang of Chu, the state of Chu ordered Yin doujiao to revolt. Then KingZhuang of Chu sent Yang Youji to duel with him by arrow. The place was at theQinghe bridge. Yang Youjis arrow technique was very powerful. With one arrow,he shot doujiao in the throat and easily pacified the rebellion. We Jingmenlocal opera and this

The traditional play is called "Qinghe bridge comparing arrows"

Next, please follow me to visit the four springs of dragon, Mongolia, Huiand Shun in the north corner of civilized lake.

This is Huiquan. Huiquan is warmer in winter, because it benefits thepeople, so it is called Huiquan. Longquan was named Longquan by Shu Chenglong,the governor of Jingmen, during the Qianlong period of the Qing Dynasty.

Mengquan is the first spring in Xiangshan, because it nestles at the footof Mengshan, so it gets its name. You can see that the place where the waterflows is the spring eye. The flow of Mengquan is the largest and the clearest ofthe four springs. It is warm in winter and cool in summer. In addition todragon, Mengquan and Hui, there is a Shunquan in the courtyard of the watersupply company.

As the saying goes: "if the mountain is not high, there will be immortals;if the water is not deep, there will be dragons." Although Laolaizi villa is notbig, it is famous. It is a famous philosopher and founder of Taoist school inthe spring and Autumn period. Lao laizi lived in seclusion in the manor where hecultivated and respected his parents. It has a history of more than 2500 years.Laolaizi villa, where we are now, was rebuilt in 1933, covering an area of 2500square meters.

Laolaizi is one of the "twenty four filial piety" in Chinese folklore. Itis said that when he lived in seclusion in Mengshan, King Hui of Chu came toJingmen to invite him out of the mountain to serve the increasingly powerfulstate of Chu because he valued his knowledge and noble character. However,because Laolaizi was tired of competing for power in the world, he refused thehigh official position of the king of Chu and lived in seclusion with his wifeand children.

The twenty four filial piety wax museum here shows us the story oftwenty-four filial sons known to women and children in Chinese history in arealistic way. These filial sons, from the emperor to the people, show thetraditional virtue of respecting the old and loving the young of the Chinesepeople in spite of their different status. Please see, this is Lao laizis waxfigure. Lao laizi is 70 years old. In order to win the joy of his aging parents,he deliberately wears childrens clothes, plays with some gadgets, and plays infront of his parents, pretending to be innocent. He also deliberately broughtwater to the hall and pretended to fall in front of his parents, which made themlaugh. This is the story of "Lao Lai Banyi, being filial to his parents" whichhas been popular among the people for thousands of years.

All right, friends, give you half an hour of free time. Well meet here atfour oclock.

Good time always makes people feel short, our tour of Xiangshan is over sosoon. Thank you very much for your support and cooperation in my work. If I haveanything wrong, please criticize and correct me. I hope to meet you again in thefuture. Finally, I wish you all good health and all the best. bye.

导游个人年终工作总结

【篇一】

掐指一算做导游已2年有余，其间有酸也有甜，曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来20xx年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5：书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6：维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7：最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待！“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”！，困难经历了，但经验却留下了。带团总是不可避免要遇到三多（人多车多压力多），作为导游就要做到三心（多一份细心，多一份小心，多一份诚心）

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解。

我付出，我努力！总相信“一份耕耘，一份收获”！

【篇二】

20xx年即将结束，只有在回首，才能感觉时间的飞逝。只有回首，才知收获。

算算从事导游工作已有两个年头了。去年半年多的全陪工作，让我身心疲惫。曾经试图放弃，却有百般理由选择坚持。为了坚持，为了继续，我走进了金矿，加入了遂金这个大家庭。一年，经历了酸甜苦辣，留下了经验。20xx年1月份带的第一个地接团，这对之前从未带过地接团的我来说是一个新的挑战。加上对景区和线路的不熟悉，上团前异常的紧张。好在团是顺利带下来了。到目前为止，共带了六十三个团。以下对一年带团情况做总结：

一.熟悉线路，接团前做好充分的准备。

a.出全陪前，先要了解目的地的情况，以及注意事项。(给地接导游团款时，要索要收据)

b.地接要了解各个景区的情况。特别是节假日。(问清餐怎么做，按桌还是按人，小孩是否含餐。关系到钱财时，发信息，以防事后发生纠纷时可以做凭证。)

二.用心服务。做旅游就是做服务。服务是关键。带团除了讲解就是服务。用心服务，无论客人素质高低，只要用心去服务总是对的。但服务并不等同于服务员。在餐厅就餐时，如果餐厅不是很忙，就没必要端菜送饭。有时候，遇到素质低的客人看到你做服务员做的事，他就会帮你当成服务员。如果餐厅很忙，那就有必要帮忙上菜。记得曾经出全陪时，有个很优秀的地接跟我说过，一个优秀的导游就是导游，不是服务员。服务也是要看情况和具体事情的。

三.注意协调，随机应变，以不变应万变。出现问题不能慌，要及时果断处理。七月份，带了一个团，矿里职工赴海南疗养。因种种原因，未召开行前说明会，导致车赴机场时，出现了一系列状况。虽然这事于导游无关，因为带此团的全陪导游是自己，所以，当时情况下，只有道歉和安抚客人情绪，尽力减少公司损失。

四.书到用时方恨少。很多时候会被客人的一个问题问的哑口无言。一次带老年团，在讲到凯恩集团时，一位退休老教师问，王白浪是遂昌人吗?当时的我只能惭愧的说抱歉。我确确实实不知道王白浪是不是遂昌人。下团后，查资料才知道，他是遂昌本地人。对于一个遂昌有着重大贡献的人，我居然对他一无所知。如果平时到看看多了解了解，也不至于客人问起时，一问三不知的尴尬。

20xx年，对于旅游界来说是一个特殊的年份。新的旅游法在十月一号实施，这对整个行业来说无疑是个巨大的冲击。新法规定：为保障游客的消费权利，整个行程中不得进购物店。众所周知，在旅*业里导游的底薪极低，且无保障，工资的大部分是佣金。这也是一个公开的秘密。十一后，旅行社不得不提高导游的工资。但是真正提高多少呢?不得而知。

20xx年对我自己来说也是一个特殊的年份。第一次独立完成地接工作，第一次处理交通事故，第一次半夜带摔伤的老人去医院，第一次送机到机场，却发现关门......

很多人说，做三年导游，相当于走了三十年的人生路。虽然每个团的基本步骤差不多，拿计划单，接团，走行程，送团，报账。说起来每个团过程很简单，但每个团有不同。读万卷书，不如行万里路。旅途中的所见所闻都能让自己长见识。这是一笔难得的财富。

【篇三】

今年可以说是我丰收的一年，以往的我都是坐在计调的位置操纵团队，安排客人吃住行游购娱。但是今年我可以冲到旅游工作的第一线去，去给客人介绍我们祖国的山山水水、介绍我们大连这座城市的春夏秋冬。介绍我们的大海、介绍我们的广场介绍我们的文化、介绍我们大连的每一个角落。这就是我今年的第一个收获——我的国导证、正因为有了证我得意实现我的人生梦想，去完成我的人生使命。

由于拿证时已进入旅游旺季我便做着兼职导游工作，忙忙碌碌的每一天穿行在每个旅行社的办公室和景点之间，其中有中国旅行社、瑞的旅行社、百度旅行社、中国国际旅行社等等。

在有限的时间里尽量多的为游客多做介绍、多做讲解、多服务、多微笑是我做导游的宗旨。我相信只有真情的讲解、周到的服务、微笑待人、游客才会玩的开心，作为一名大连导游员我代表的不仅是我自己、不仅是我的旅行社，我代表的是我们这座城市，大连是一座海滨城市有着数不清的奇景异观。这么漂亮的城市不能因为导游的服务差而让游客对其有反感。

当我每走进一个旅行社的同时，每次递交一份简历上面都会清楚的写着我是一名只会讲解只会服务不会赚钱的导游。可能作为我的同行业来说不会赚钱的导游不是好导游，但是只会赚钱不会服务的导游更不是好导游。但是尽管这样仍然会找到好的旅行社，因为聪明的老总都知道只要服务跟上去不愁没钱赚，现在的游客不差钱就看你怎么为他服务?作为一个海边城市的导游、作为我们八零年代的尾巴，我们的服务不仅仅停留在只会讲解几句导游词那么简单!要学会无微不至，游客的每一个动作、游客的每一个眼神、你都要了解他想需求什么?这才是一名懂得游客心理的好导游、这才算是好导游。

面对今年的第二个收获就是我有幸参加辽宁省举办的导游大赛，感受了赛场的争锋对决也让我见识了我省其他地区导游员的水平，一句话“人外有人天外有天”我承认我的没有发挥好只因为我还不够努力，尽管我像考导游证那样三更午夜的看题，但是只要在努力一些在努力一些我也许就不会错两道题，也许就是全场的分。郭老师说一句话令我印象深刻“一身的武功让一道题给废了”。我很服气但是我不甘心我等待着下一次的对决，但是对于我刚出茅庐的孩子能够参加比赛我已经知足。能站在省里的比赛场上也是一种磨砺，是金子总会发光的我等待着那一天、

今年的第三大收获就是，我接待了一个又一个的团队，分享游客的酸甜苦辣，为他们排忧解难，把不愉快留给我。把快乐带回家，没有发生误船误机事故，完成了“快乐而来满意而归”的宗旨，因为平安、开心、快乐、比什么都重要!

20xx年是我的幸运年我考上了梦寐以求的导游证。但是20xx年对我来说是一个全新的开始，我的目标是进入大连中国旅行社，踏踏实实从导游做起认认真真的为游客服务用我的真心换取他们的笑容呵呵。同时我在这里也向所有的大连导游发起倡议“做一个名干干净净的导游、不赚黑心钱、不*购物、不*游客消费、不在宣传中有虚假信息”。

让每一个来到大连旅游的人不仅看到、认识、了解这座城市的美景，更能够因为我们的介绍从而爱上这座城市。让他们的记忆中永远都有那片蓝色的大海，永远都有导游那张灿烂的笑容。作为的导游我很愿意引用赵本山老师的一句话“生产快乐快乐生产”游客出来玩就是出来寻求放松、寻求快乐的。我们呢?就是制造快乐的机器把所有不快乐的因素在我们这里都转化为快乐、快乐、快乐、

在新的一年里我还要在工作的同时继续学习旅游文化、学习祖国河山的文化、把不知道的知识弥补回来。以便在今后的导游工作中更好的为游客服务、为你服务、为大家服务。

Each group members, today we will visit the scenic spots is a tomb. Sun yat-sens mausoleum is located in nanjing, the second peak of small maoshan the foothill, is one of the greatest Chinese democratic revolution pioneer sun yat-sen mausoleum, it is a famous building in nanjing during the period of the republic of China, has now become a card and sign in nanjing, is one of the first 5 a grade scenic spot. First, lets look at the sun yat-sen this person. Sun yat-sen, sun yat-sen, because when engaged in revolutionary activities in Japan has used "zhongshan firewood" alias, so your respectful name he is Mr Zhongshan, domestic and foreign friends often referred to as Dr. Sun yat-sen. Was born in 1866, as a teenager in Honolulu, Hong Kong and other places to study, after graduation to practice medicine in places such as guangzhou, macau, and after a medical in politics; Organization founded the Chinese brothers in Japan in 1905, put forward the "expel the manchus, restore China, the establishment of the republic of China, the average land ownership" of the platform, as well as the three peoples principles ", the peoples livelihood and civil rights for democracy "theory; After the revolution in 1911, was elected the provisional President of the republic of China; The oath of office in 1912 New Years day, after yuan shikai secretly, he has led the "second revolution" movement "protecting" the movement to protect the ", etc.;

On March 12, 1925, died in Beijing because became ill because of overwork. Sun yat-sens mausoleum burial site is sun yat-sen was selected, on April 1, 1912 is the sun for the day after the peaceful reunification of the north and south, resolutely resigned as their President, sun yat-sen and hunting hu and others had to purple mountain area, he looked around the terrain, smiles to the around said: "after I had another died, to national begging for this 柸 soil, to house body". Sun yat-sens mausoleum was designed by young architects Lv Yanzhi, and mountain building, sits, Ming tomb, in the west and the east which the soul valley temple, cemetery global form design is "wake-up call". Sun yat-sens mausoleum since the start in the spring of 1926 in the summer of 1929 to build. Held on June 1, 1929 at 12 noon "manusoleum" sun yat-sens coffin was buried inside the tomb has never been opened. LingQian parts: (2 minutes)

Now we came to the tomb of the half moon square. Octagonal stone table, south of the square there is a statue of baoding copper, 4.25 meters high, abdominal diameter 1.23 meters, weighs 5000 kilograms, is one of the monuments of sun yat-sens mausoleum, the ding is in the autumn of 1933 by guangzhou zhongshan university President and all the teachers and students to donate, tai chi-tao wrote pot belly cast with "wisdom, kernel, brave," three word is the school motto of sun yat-sen university, ding also groove wear mother huang xiao ", the full text, so the xiao ding and ding. Ascend the stairs by square, right against the face of humanity, located in the center of the front, this is a four pillars three eaves of memorial arch, built in 1930, 12 meters high, 17.3 meters wide, with fujian granite archaize generation built wooden arches form, banners overlying blue glazed tile, before and after the column foot drum stone, the bottom of the column for rectangular stone bridge, arch carved lotus petals on clouds and ancient buildings such as coloured drawing or pattern design, because it is in writing banners on a stone, engraved with sun yat-sen calligraphy "fraternity" two gold-plating spiral, so called "love fang". Love a word from the tang han yus "the way" "universal love" benevolence ", it is said that sun yat-sens favourite topic

These two words to send people, that the word has become his life very good summary and reflection. Through the memorial arch, is a 480 meters long and 40 meters wide of the pyramid-shaped mound, left, middle and right three pyramid-shaped mound, intermediate in 12 meters wide, 9 meters wide on both sides of the lawn, which planted with cedar, Sabina chinensis, such as evergreen trees, the two sides of the pyramid-shaped mound each 4.6 meters wide, in what they each have the lawn, which not only planted gingko trees, such as cement benches for YeLing person to rest, also has in the design of both conforms to the spirit of traditional Chinese architecture, but also has a unique style, strict in axisymmetric give a person the sense with testimonies is rigorous, with two symmetrical cedar, Sabina chinensis, ginkgo, red maple trees instead of the ancient imperial tomb common stone golem, suggesting Mr Zhongshan spirit such as cypress trees last forever.

现在我们再去瞻仰栖灵塔。有寺庙的地方必有塔，通常人们常说：“救人一命，胜造七级浮屠”，浮屠是印度梵文中塔的别称。栖灵塔于隋文帝仁寿元年(601年)初建，塔高九层，雄踞蜀冈，塔内供奉佛骨。隋唐时期，扬州的政治经济发展很快，已成为全国第三大都会，繁华程度仅次于长安、洛阳。唐代诗人李白、高适、刘长卿、刘禹锡、白居易等均曾登塔赋诗赞颂。可惜在唐武宗会昌三年(843年)一代胜迹化为焦土。1980年鉴真大师塑像回扬州“探亲”，各界人士倡议重建栖灵塔。1988年，大明寺方丈瑞祥法师在该寺东国选址重建。瑞祥法师圆寂后，由能修法师主持栖灵塔的重建，于1993年8月27日开机钻探，总造价达1000万元以上，总建筑面积1865平方米，总高度为70米，建成后的栖灵塔气势雄伟，雄踞蜀冈，成为大明寺的标志性景观。登L塔顶，扬州景观尽收眼底。

各位游客大家好!

欢迎您来江苏大明寺游览，我是导游员小萌。今天有幸陪同大家游览江苏大明寺，共度美好时光，我感到十分荣幸。

大明寺位于扬州西北郊的蜀冈之上。它既是一座佛叫庙宇，也是一方风景名胜，由大雄宝殿、平远楼、平山堂、御园、鉴真纪念堂、栖灵塔、天下第五泉等组成。

大明寺殿内迎面坐着释迦牟尼等三尊大佛;背面为海岛，上有观音脚踏鳌头的立像。殿内东西两侧分列着十八罗汉，这里常年香烟缭绕，经声不断，每年元旦前夕，常有日本客人来此撞钟，以求幸福。

栖灵塔

西隋朝时，隋文帝杨坚笃信佛教，仁寿元年(601)他过生日，曾下诏在全国建立三十座供养佛舍利的塔，扬州栖灵塔，便是其中之一，唐代大诗人李白曾登临此塔，赞叹道：“宝塔凌苍苍，登攀览四荒”，称赞宝塔气势磅礴。

白居易、刘禹锡同游该塔，两人同龄，都是55岁的人了，但精神很好，兴致很高，在扬州玩了半个月，登栖灵塔是他们这次游览的高潮，白居易写诗道：“半月腾腾在广陵，何楼何塔不同登。共怜筋力尤堪任，上到栖灵第九层”。刘禹锡写诗道：“步步相携不觉难，九层云外倚阑干。忽然笑语半天上，无数游人举眼看”。

他们是以登上栖灵塔为自豪的，现在该塔修复，塔身方形，总高度为70米，共9层。塔为仿唐式塔，东西南北每面四柱三间，一门二窗，平座腰檐，出檐深远，屋面平坡，腰鼓形柱，直棂形窗。塔雄踞蜀岗之上，气势雄伟，古朴典雅，远观似孤峰耸秀，矗入云霄;登临则眼界顿开，胸襟旷达。

鉴真纪念堂

扬州鉴真纪念堂是为纪念唐朝律学高僧鉴真而建。鉴真是当时淮南地区极有名望的佛教首领，他拜唐代律宗祖师道岸为师，受请东渡日本传法，于奈良东大寺设坛传戒，又创建唐招提寺，成为日本律宗初祖。鉴真是友好使者，他曾六次东渡，历时十年，虽双目失明而矢志不渝，在日十年不仅辛勤传法，而且把唐代绘画、书法、雕塑、医药、工艺、印刷、建筑等成就的文化带至日本，实际上是一僧团形式的文化代表团。他使魏晋以来中日两国人民互相友好的夙愿和以圆满的实现。1963年鉴真圆寂1200周年，中日双方商定，举行隆重的纪念仪式，我佛教协会主席赵朴初和日本佛教首领大谷莹润分别代表两国鉴真纪念委员会，商定在此建造纪念堂，1973年动工，1974年竣工。

亲爱的游客朋友们，长途旅行辛苦了。首先我代表x旅行社欢迎大家来到首都北京参观游览。很荣幸能成为大家的地接导游，我叫杨立琦，大家叫我小杨就可以了。为我们驾车的是司机王师傅，王师傅有多年的驾驶经验，驾驶技术高超，所以大家在行车过程中可以完全放心。

很高兴在这样一个风和日丽的天气里见到大家，昨天因为天气原因耽搁了大家的行程，希望朋友们能给予谅解并且以一个愉快的心情迎接接下来的旅行。俗话说的好：“塞翁失马焉知非福”嘛。经过了一天的休整，大家才会有更加充沛的体力来领略首都北京的大好风光。我相信这里悠久的历史，璀璨的文化一定会让你不虚此行。希望北京的风光能给大家带来一份好的心情，使大家带着对北京的期待和憧憬而来带着对北京的满意和流连而归。最后祝大家在北京的旅行一切顺利。

圆明新园以北京圆明园为原稿，按1：1比十景中的十八景修建而成，投资6亿元人民币，是我国首批4A级景区之一。它三面环山，南面平坦开阔，福海湖水域面积8万平方米。圆明新园集，所有建筑景观均按原尺寸仿建。大殿“正大光明”、“九州清晏”、“蓬岛瑶台”、“方壶胜景”组成中轴线为皇家宫殿式建筑群。

远瀛观

远瀛观景点是西洋楼景区的主要景点，从南北轴线上可划分为南、北、中三段。昔日曾是乾隆皇帝宠爱的香妃生活和娱乐的场福海中央，从岛上可隔湖眺望四周如画的景色。

长城

圆明新园的长城是按一比二的比例仿北京古长城而建，起点为南海雄关，终点至郭超山顶，沿途设有众多烽火台供游客风赏珠海全景及澳门景观。

大水法

大水法是远瀛观前的设施。与它前面的喷泉、汉白玉门柱上的精美雕刻组成一种异国情调。

配殿所展示的圆明园的诞生、盛期、焚毁、新园逢时等时期的珍贵图片资料，是中国近、现代史的缩影。

大宫门的上方悬挂着著名书法家启功先生题写的园匾“圆明新园”四个大字。门前的金水桥架落在形如曲月的御河上，桥外耸立着雕刻精美的华表和威武雄壮的石狮。

西洋楼群

建在长春园的一群欧洲式园林建筑，俗称西洋，由海晏堂、远瀛观、大水法等十余个建筑和庭园组成。它建于乾隆十二年至二十四年(传教士朗世宁、蒋友仁、王致诚等设计指导，中国匠师建造。建筑形式是欧洲时期巴洛克风格，造园形式为“勒诺特”风格。但在造园和建筑装饰方面也吸取了我国不少传统方法。例如：这些建筑主体为西洋式，楼顶装饰则采用中国古代传统的琉璃瓦。西洋楼群有几组水法(人工喷泉)颇为别致。

万方安和

万方安和，建于雍正初年公元1720__年。它的建筑形式很奇特，房屋建在水池里，成为一个万字型，寓意四海承平。房屋有三十三间，东西南北，室室曲折相通。在通风、保暖和采光等方面，都有独到的讲究之处，具有冬暖夏凉之妙。雍正帝最喜欢在这里居住。南面正室的匾额题有“万方安和”，后来便成为这一带的统称。雍正四年即“万方安和”建成的第一年，雍正赐弘历(即乾隆)读书于此处。

曲院风荷

始建于公元1720__年左右，这是仿杭州西湖的“曲院”。西湖的曲院，原来是宋朝的一处酿酒作坊，四周有池，荷花最多，随风摇荡其中，因而取名“曲院风荷”。乾隆很喜欢这个景致，于是南巡江南时仿此景置于园中。乾隆曾经赞扬此处佳景赛过杭州西子湖。

濓溪乐处

建于公元一七二七年左右，是园中赏荷的地方。在长满荷叶的水面上，有一组临水殿堂;有伸向水面的香雪廊。乾隆、嘉庆帝也特别喜欢在此吟诗作对。乾隆帝居于圆明园时，在濂溪乐处作诗最多。

平湖秋月

西元1720__年初已建成，是仿杭州西湖十景之一的平湖秋月，造型上融汇了杭州西湖平湖秋月和双峰插云之精华。它依山面湖，竹林茂密，每当秋深月皎，面对十顷澄湖，波光涟漪，有如置身於西子湖畔。

嘉庆曾对石舫有诗云：近水长屋以舫称，逢窗开处称吟。偶然假借名活画，活画方斯恐未能。

大家看，我们现在已经在八达岭的脚下。大家抬头看，八达岭长城是不是非常像一条龙?在崇山峻岭之间蜿延盘旋着。告诉大家，这段长城有一万三千里。大家再看，可以发现这里的长城分为西、北两峰，景色十分壮观、龙腾虎跃、气象万千。如果大家想看长城的景色，那就上去大饱眼福吧。

游客朋友们!我们终于来到了著名的八达岭长城上，真是雄伟壮观啊!这八达岭长城高大、坚固，是用条石和城砖筑成的。地上铺着方砖，非常平整，像很宽的马路，这么宽的宽度，如果马站在上面，五六匹马都可以并进，大家现在试一试，伸开手臂，大约能占十多个人。

好了，大家再往前走，大家边走边看一下，城墙上有两米多高的垛子，垛子上有方形的口，这是打仗时的瞭望口，和射击口。城墙的顶上，每隔三百多米就有一座方形的城台，这就是古代屯兵的堡垒。打仗的时候，承台之间可以互相呼应。

八达岭长城还有很多壮丽的景色，这里是世界文明的旅游景点，希望你们能够细细游赏!

The lion forest is one of the four classical gardens in suzhou, has been 650 years of history, as the representative of the yuan dynasty garden. Located in suzhou city, jiangsu province city northeastern garden road no. 23, plane into something a bit width rectangle, covers an area of 1.1 hectares, open area of 0.88 hectares. In 1982 was designated as cultural relics protection unit in jiangsu province. Garden rockery throughout, gallery, number crunchers looms, winding path leading to a secluded spot, feel history generally. Are embedded in the walls of the gallerys four big famous song dynasty, su shi, huang tingjian, calligraphy Cai Xiang monuments, and the southern song dynasty wen tianxiang inscriptions of plum blossom poems.

Mountainous southeast, northwest much water, surrounded by high walls deep curtilage, corridor surrounded. Central to the pool as the center, fold mountain building, move the flowers planted wood, bridge pavilion, has dominated layout is compact, rich artistic conception "Zhi foot mountain". Lion grove both suzhou classical garden pavilion, palace, building, hall, hall, porch, gallery of humanities landscape, more to the lake mountain stone, lives deep hole and famous in the world, known as "rockery kingdom". Lion forest lake stone rockery was more and exquisite, lake Shi Linglong, hole lives flowing, twists and turns, such as the history, is regarded as "taoyuan 18 scene". Ceiling mountain peak forest, are like the lion dance. With CDH, spit on, XuanYu, Leon xia peak, lion peak and to the ZhuFeng list. Campus construction is given priority to with YanYu hall, after hall is a lion originally bodhi authentic temple garden, Lin in A.D. 1341, the monk preached day such as Jackson went to suzhou, by his disciples. The following year (the yuan dynasty last emperor shun emperor to is two years), the disciples to buy to buy house for days like phil Jackson to build monasteries. Garden was built in the yuan dynasty to two years (AD 1342), by the day, such as master but the disciple made for in the division, the early name "Lin temple", later renamed "carry authentic temple", "divine grace temple". History, yuan at the end of the monk day if phil Jackson d disciple "at capital contribution, to buy land and house, to the teacher".

Because garden "is bamboo, Lin takes * * ta peak, the more like lion (lion)", and for days such as Jackson should b d well in zhejiang lionrock tome buddhist 27, in memory of the Buddha and the mantle, inherited the relations, take a Leo in the buddhist scriptures, so the name "ShiZiLin", "Lin". Also because the Buddha books with the word "lion roar" (" lion roar "refers to Jackson taught scripture), and many rockery resembling a lion shape and name. But have poetry "lion forest emphasizes the first 14", described the landscape and the life. Park is completed, many of the poet, painter to the zen meditation, as listed in the "lion Lin Jisheng set" of poetry and painting. Day such as master xie, disciple, gradually deserted temple garden.

Ming hongwu six years (AD 1373), 73 - year - old big painter-calligrapher NiZan (yunlin) via suzhou, participated in gardening, painting and acknowledged (with the lion figure Lin), make very famous lion grove, become a buddhist lecture and literati painting chanting songs of the resort. At the beginning of the qing emperor qianlong, temple garden is a private property, from temple temple, involved in the garden, because the park has wukesong tree, so it is also called five pine garden. For pigment comprador businessman bought BeiRunSheng 1917, after nine years of building, expansion, is still a lion grove garden east (for bayesian clan academy, learn and housing).

Ming wanli seventeen years (AD 1589), Ming surname monk begging for alms chang-an yu, rebuild the lion Lin Shengen temple, Buddha hall, thriving scene. To kangxi years, temple, garden, for the father of Huang Xi, hengchow magistrate after Huang Xingzu bought, named "for garden."

On February 11, 1703 AD the qing emperor kangxi tour at this point, given the forehead "lion Lin temple", after the qing emperor qianlong six lion grove, has been given according to the mirror round, "painting of Buddha and existing" really fun "equal plaque. Qing qianlong thirty six years (AD 1771), Huang Xi examination, refinement, reforming courtyard, named "five pine garden". To the middle of the reign of qing emperor guangxu huang family decline, garden have qian Bridges, rockery is still only.

In A.D. 1917, the Shanghai pigment company BeiRunSheng (world famous architect i. m. peis uncle) from civil administration chief Li Zhongyu purchased lion grove, 800000 silver, for nearly seven years of time to repair, add some of the attractions, and dubbed "the lion forest" old name, lion forest canopy Sioux city at one time. BeiRunSheng had prepared to preparations for the opening, but due to the outbreak of the war of resistance. BeiRunSheng died in 1945 AD, the lion by its Sun Beihuan Lin chapter management. After the liberation, bayesian posterity will be donated to the country of suzhou gardens administration over after renovation, open to the public in 1954 AD.

Changsha, though not nearly as prosperous Hong Kong than atmosphere in Beijing, but still has her own beauty.

Changsha is a beautiful place, there are beautiful as pavilion, love late pavilion. At night, lights, like the stars in the sky, twinkle.

Changsha charactizing a fine spring, spring breeze blow gently. Sunshine in March, the flower is gorgeous. The flower azalea is indescribable.

Summer, known as the "four big stove" one of changsha is hot. Cicada hot straight called "cicadas, cicada," dog hot tongue, floppy chicken wings. No matter how the weather during the day, children come out to play, so they had a hot, cant help but to the sun.

Autumn, the leaves fall, the fruit is ripe, the farmer uncle smile red in the face. The wild goose south, ants and squirrels have in preparation for winter food.

Winter, heavy snow, the children can be happy, because you can snowball fights, make a snowman! Leaves a also have no, many small animals also for the winter. The children are in the warm home looking at the beautiful snow...

Changsha year the four seasons scenery attractive, no matter day or night, she is always a kind face.

Changsha snack is to let a person dazzling, stinky tofu, bean jelly, roast sweet potato, onion cakes, taste shrimp, sucking screw... Is numerous, even the saliva all cant help flow down.

Changsha tourist resort also has a lot of, such as: taiping street, small Simon, as pavilion, baisha ancient, yuelu academy, and so on some places of interest. But they speak well "nobodys perfect, gold without gather" changsha ointment is loop mirror is not good, can see garbage everywhere, air is polluted by a lot.

Changsha is our common home, when I grow up must see her construction better, become a more attractive city.

The tour will take 4-6 hours. The route is as follows:

Out side the East Gate-side the East Gate –in front of the Hall ofbenevolence and Longevity- in front of Garden of Virtuous Harmony-in front ofthe Grand Theater Building- a lakeside walk from the Garden of Virtuous Harmonyto the Hall o Jade Ripples- in front of the o Jade Ripples- in front of theYiyunguan (Chamber of Mortal Being)-Hall of happiness and longevity- in front ofthe Yaoyue (Chamber of Mortal Beings)-Hall of Happiness and Longevity-in frontof the Yaoyue(Inviting the Moon ) Gate of the Long Corridor- strolling along theLong Corridor- visiting an exhibition of cultural relics- in front of the Hallof Dispelling Clouds- inside the Hall of Dispelling Clouds- atop the Tower ofBuddhist Incense- on a hilltop leading from the back door of the Tower ofBuddhist Incense- on a hilltop leading from the back door of the Tower ofBuddhist Incense- inside the Garden of Harmonious Interest –outside the southgate to Suzhou Shopping Street- atop the stone bridge inside the Suzhou shoppingstreet –on the road from the south gate of suzhou shopping street- on the roadform the south gate of suzhou shopping street to the marble boat- in front ofthe ruins of the Garden of complete spring –along the lakeside by the marbleboat-boating on the Kunming Lake-leaving out through the East Gate.

(Out side the east gate)

Ladies and Gentlemen: Welcome to the Summer Palace. (After theself-introduction of the guide -interpreter) I hope this will be an interestingand enjoyable day for you .

During our tour, you will be introduced to time honored historical andcultural traditions, as well as picturesque views and landscapes.

The construction of the Summer Palace first started in 1750. At that time,the Qing Dynasty was in its heyday and China was a powerful Asian country withvast territories. The monarch in power then was Emperor Qianlong. With supremepower and large sums of money, he summoned skillful and ingenious artisans fromall over the country to carry out this construction work in honor of his mother`s birthday. After 15 years and one seventh of the nation` s annual revenuespent, the Garden of Clear Ripples was completed and served as a testimony toChina` s scientific and technological achievements. In 1860, this vast royalgarden was burnt down along with the Yuanming Yuan (Garden of Perfection andBrightness) by Angol-French allied forces. In 1888, Empress Dowager Cixireconstructed the garden on the same site and renamed it the Garden of NurturedHarmony (Summer Palace). Characterized by its vast scope and rich culturalembodiments, the Summer Palace has become one of the most famous tourist sitesin the world.

This is the main entrance to the Summer Palace-the East Gate On top of theeaves of the door there is a plaque bearing a Chinese inscription which means“Garden of Nurtured Harmony” , whose calligrapher was Emperor Guangxu. The gatethat you are now entering was used exclusively by the emperor, the empress andthe queer mother. All others used the side doors.

(Inside the East Gate)

the Summer Palace can be divided into two parts: Longevity Hill and KunmingLake .The whole garden covers an area of 290 hectares, of whih three- fourthsconsists of a lake and rivers .This imperial garden features 3,000 room-unitsand covers an expanse of 70,000 square meters with more than 100 picturesquespots of interest. The layout of the Summer Palace includes three groups ofarchitectures: palaces where the emperor attended to state affairs, restingpalaces of the emperor and empress, and sightseeing areas. Entering the EastGate we will come the the office quarters. Entering the East gate we will cometo the office quarters. The annex halls on both sides were used for officials onduty.

This is the Gate of Benevolence and Longevity. Above the door there is aplaque bearing the same name in both Chinese and Manchurian characters. Thegigantic rock in the foreground is known as Taihu rock, or eroded limestone,quarried in Jiangsu Province and placed here to decorated the garden.

尊敬的各位游客，你们好!我是你们的导游，大家可以叫我小康。希望我们可以一起度过一段欢乐的时光。那么接下来我们将要游览的是颐和园。颐和园是清代的皇家园林和行宫，是我国重点文物保护单位，已经列入《世界遗产名录》。请大家游览时自觉保持它的清洁。

我们首先来到的是著名的长廊。看，红漆的柱子，绿漆的栏杆，多美啊!长廊全长七百二十八米，共有二百七十三间。廊间的每根枋梁上都绘有彩画，一万四千多幅彩画没有一幅画是相同的。

现在我们来到的是万寿山。那个耸立在半山腰的八角宝塔形的三层建筑物就是佛香阁，房顶的琉璃瓦在太阳的照射下闪闪发光。佛山阁下面那一排排金碧辉煌的宫殿，就是有名的排云殿。

各位游客，现在我们正在攀登的就是万寿山了，站在山顶，这是欣赏颐和园全景的最佳位置。周围的景色一览无余，正前面就是昆明湖，游人常说它像镜子，像碧玉，不知你们是否有同感?接着就让我们去昆明湖边仔细欣赏。

看，昆明湖多大，它周围的堤岸更长。看见湖中心那个小岛了吗?走过这个小石桥就可以去小岛上玩。请仔细看这座石桥，它叫十七孔桥，桥栏杆上有上百根石柱，每个柱子上都雕刻着栩栩如生的小石狮，它们姿态各异，简直让人过目不忘。

颐和园到处都是美丽的景色，说也说不尽，请大家慢慢游赏吧。如果下次有机会，我希望还能更好的为大家服务。再见!

旅行社导游工作计划范文

转眼已进入2017年的尾声，如果说，2017年的太旅只是初创阶段的模型的话，那么经过酝酿后的2017年，将是迎接新的更大挑战的关键一年，这对作为“民间大使”的导游员来说无疑是巨大的挑战。为充分做好思想准备，迎接更充实的明天，我特制定以下计划，作为本人2017年工作的重点：

一、业务技能一马当先

优秀导游的基础要素是业务技能水平，尤其在带团过程中要“正确、清楚、生动、灵活”的说事、处事、共事。同时，导游经验的累积也要倚靠接待量，在不同的服务对象上学习不同的知识也十分重要。因此，明年争取做到以下三点：

1、景点实地带团不少于40个(至少8次为政务团队);

2、游客中心接待不少于60次(至少15次为政务接待);

3、争取年内被评为“四星级导游员”，向中级导游迈进;

二、工作态度一丝不苟

“细节决定成败”、“态度决定一切”。导游的好坏不仅在于讲解水平，亦在于服务意识和工作态度。同时在工作上，也要树立“召之即来，来之能战”的大局意识，以此提升自我。因此，明年必须做到以下三点：

1、导游服务好评率100%;

2、导游工作“0”投诉;

3、领导交办的事宜又好又快的完成;

三、解放思想一往无前

导游要解放思想，敢于创新，否则将被社会、行业所淘汰。导游也要转型，也要升级，细分后导游员将不再是单一化的职业，因此导游人员要做足准备，借鉴先进的带团模式，主动出击，以防备迎接万变。因此，明年要做到以下三点：

1、争先创优，向组织靠拢，不断提升个人的政治素养;

2、做创新型与应用型导游，做到“两手抓，两手都要硬”;

3、写出天池.花山、启园、紫金庵和太湖公园实用导游词并汇编成册，写出以上景点面向技能大赛的高质量比赛词各一篇以上;

四、知识储备一如既往

肚子里没有货的导游不是合格的导游，不会融会贯通的导游不是优秀的导游。除了多学、多听、多看、多写、多讲外，导游也要活学活用、现学现用，储备知识，也要善于运用知识，成为“杂家”后的导游将会是最受欢迎的导游。因此，明年要做到以下三点：

1、每个月读一本好书(佛学类的书籍不少于3本);

2、外省旅游至少1次，苏州城内的景点至少留下20处足迹;

3、做好“专升本”前的准备工作，确保一切顺利;

五、善于练就一技之长

导游也要有一技之长，有能驾驭环境、适应环境的能力。做到能唱、能跳，能说、会道，只有不断累积，不断学习，这样的导游才会吃香。明年，我将争取做到以下三点：

1、巩固提升已有的才艺的同时，再自学一门(评书或评弹);

2、年内考出驾照;

3、在区级以上的导游比赛及各项活动中取得优异成绩;

以上，是我个人的工作计划，我将付诸全部努力，做好经常性工作的同时，确保基本完成个人的“现代化建设”，让自己到达一个崭新的高度，做出一份新成绩!

最后，恳请各位领导、同事多多指导和监督!

以上就是由第一范文网为您带来的旅行社导游工作计划范文，想要了解更多详细内容请关注导游实习生工作计划2017

最新优秀导游工作计划

In 1709 (the 49th year of the reign of Emperor Kangxi of the Qing Dynasty),the first master Jiamuyang xiebadoji (all know Miaoyin xiaojingang) returnedfrom Tibet to his ancestral home to build a temple to promote Buddhism at theinvitation of Chahan DanJin, the South Prince of the Yellow River, the firstbanner of Heshuote tribe of Mongolia in Qinghai. In the summer of that year, themaster brought his disciples to zhaxitan, where he saw beautiful mountains andrivers, surrounded by auspicious clouds. It was an ideal place to build atemple. That is to say, we began to build the rabrang monastery here. Throughthe continuous expansion and improvement of Dai Jiamuyang master and the livingBuddhas, it has developed into a grand building complex with an area of 866000square meters, a construction area of more than 400000 square meters, more than90 main temples, more than 10000 monk houses and six ZHACANG (colleges), variousBuddha halls, many living Buddha palaces and lecture platforms, Fayuan, Yinjingacademy, pagodas, Jiamuyang master villa, etc. At its peak, there were more than3600 monks. There are 139 temples under its jurisdiction, and the religiousauthority covers Gansu, Qinghai, Sichuan, Kang, Mongolia, Northeast China andXinjiang. It is not only a sacred Buddhist Buddhist temple, but also acomprehensive institution for spreading knowledge, and a cultural and artisticcenter for the Tibetan people in the whole Amdo region. Won the secondTibet.

On the eve of liberation, there were 6 sutras halls and 48 Buddhist hallsin Labrang temple. Among them, there is one seven storey building, one sixstorey building, four four storey buildings, eight three storey buildings andnine two storey buildings It covers an area of more than 1000 mu, including fourbronze tile roofs, two green glazed tile roofs, 31 Tibetan buildings, 30 livingBuddha houses, 6 Jiwa houses, 6 big kitchens, 1 printing house, 2 lecture halls,2 Jiamuyang villas, more than 500 Scripture wheel houses, more than 500 commonmonk houses, several pagodas and memorial archways. The whole building ismajestic, row upon row, well arranged, and can be called the first famous templein andor area. These buildings can be divided into stone and wood structure andcivil structure. There is a saying that there is no wood outside and no stoneinside. The architectural forms include Tibetan style, Han palace style andTibetan Chinese mixed style.

After liberation, because of the interference of the far left route,Labrang Temple suffered great damage. The seven story pozhangmaruo Buddha Hallwas demolished in the "four Qing Dynasty" and a cinema was built. The largestBuddha statue (24 meters high) in the hall was smashed and made of steel in1958. Ten years of "Cultural Revolution" is even more unspeakable, a Buddhisttemple into a food factory, slaughterhouse. The temple door was closed and themonks scattered. The temple building only retains the northwest corner of theoriginal temple, accounting for about a quarter of the original temple area.Most of the temple sites are occupied by government units.

Although Labrang monastery has gone through many vicissitudes, since theThird Plenary Session of the Eleventh Central Committee of the Communist Partyof China, under the care of the Chinese government, it has implemented thepartys ethnic and religious policies. Since the reopening of Labrang monasteryin 1980, the state has allocated more than one million yuan for the maintenanceof the original Sutra hall and Buddha Hall.

The Great Wall, symbolizing China’s ancient civilization, is one of themost famous and grand construction wonders in the world. The building of theGreat Wall first began in the seventh century BC. The first section of wall wasbuilt by the Qi Kingdom and the Chu Kingdom. In Chinese history, there are threeclimaxes of building the Great Wall. They were in the Qin, Han and Mingdynasties. The sections of the wall began to be called the Great Wall in thetime of Qin Shihuang. In order to ward off harassment by the Huns and for theuse of further defensive projects, many sections were linked up and expanded andfinally it was extended into a Great Wall. The total length of the Great Wallwas over 5,000 kilometers long, so in Chinese, we call it “Wan Li Chang Cheng. ”The Qin Great Wall started from Lintao, Gansu Province in the west and ended inLiaodong, Liaoning Province in the east. The second climax of building the GreatWall was in Han Dynasty. In order to ward off the Huns as well as to protect theSilk Road, the Great Wall in Han Dynasty extended towards the west for another5,000 kilometers long to the Lop Nur Lake in today’s Xinjiang . The Han Greatwall started from the Liaodong Peninsula in the east and ended at the foot ofthe Tianshan Mountain in Xinjiang, with a total length of 10,000 kilometers. Thelast large-scale project on the Great Wall was carried out in the Ming Dynasty.In order to ward off the harassment of the remaining forces of the Yuan and thenewly raised ethnic tribe of “Nu Zhen”, the Great wall had been built. The totallength of the Ming Great Wall was more than 7,000 kilometers from Yalu River inLiaoning Province in the east, to Jiayuguan Pass in Gansu Province in the west.It passes nine cities, provinces and autonomous regions. The functions of theGreat Wall in Chinese history are in four aspects, they are in military,economy, perfect harmony of various nationalities and the friendship betweenAsians and Europeans.

The structures of the Great Wall are the beacon tower and watch tower.Beacon towers were built on both sides of the Wall at the commanding points,which were at the top of the mountains or the twists and turns for makingwarning signals. Whenever the enemy was sighted, fires were lit on the top ofthe beacon tower at night, and the smoke was made during the daytime. Watchtowers were built at regular intervals on the Great Wall itself for watchingover the invading enemy. A watch tower was usually two stories high, and thedefense soldiers lived inside. The ground floor was used for storing weapons andhad a number of windows for archers. The upper floor had battlements, peep holesand apertures for archers. In the middle of the tower there were small livingquarters for the defense soldiers. The watch towers were not only used by thedefending troops to take shelter from the wind, rain and heat, but also to fightand check the enemy’s advance, and store arms and ammunition.

Next I’m very glad to introduce the Badaling section. It was listed as animportant historical monument under special preservation by the Chinesegovernment in 1961 and was listed by the UNESCO as one of the world heritagesites in 1987. The Badaling Great Wall is about 75 kilometers northwest ofBeijing, and it is the best preserved part of the Great Wall. Bada means“convenient transportation to all directions. ”The Great Wall at Badalingaverage 7.8 meters high, 6.5 meters wide at its base, and 5.8 meters on the top,wide enough for five horses or ten soldiers walking abreast on the wall. It hasone side with battlements and the parapet is on the other side. The side withthe battlements is about 2 meters high, and the parapet is one meter high. Theouter side of the Wall is topped with crenellated battlements, and a squaresized hole below for shooting arrows and also for keeping a watch over theenemy. The parapet is on the inner side.

Juyongguan Pass is located 50 kilometers northwest of downtown Beijng.There was a 20-kilomere-long valley called “Guangou Valley” from south to north,with 4 passes along the valley. They were of great strategic importance indefending the national capital, Juyongguan Pass is one of them.

Inside Juyong Pass there is an ancient marble platform known as “CloudTerrace”. It was built in Yuan Dynasty. There used to be three Tibetan stylepagodas built on the terrace with a road passing under it from north to south.Later, when the pagodas were destroyed, a temple was built. However, the templewas burnt down in a fire in the early years of the Qing Dynasty, so only theterrace remained. The Cloud Terrace is 9.5 meters high, 26.8 meters from east towest, 17.6 meters from north to south at the base, and it narrows towards thetop. In the middle edge of the archway, there is a carving of a “golden wingedbird” with the carvings of several animals. Inside the arched passage, there arecarved in relief Buddhist images on the wall. The images of the Four HeavenlyKings, the Buddha of Ten Directions and 1,000 Buddha statues were all carved onthe wall.

Today on the way to Badaling Great Wall, you can see a railway running bythe Badaling Expressway. It is well-known at the Beijing-Zhangjiakou Railway. Itwas the first railway designed and constructed by Chinese itself. Its chiefdesigner was Zhan Tianyou.

Dear ladies and gentlemen, children

hello everyone!

Im Sheng Zexi, todays tour guide. You can call me Xiao Sheng. Today weare going to visit the temple of heaven, which is one of the world famouscultural heritages. Today, Im very happy to enjoy its beautiful scenery andarchitecture with you, and have a good time together. I wish you all have a goodtime!.

The temple of heaven is the place where the emperors of Ming and QingDynasties worship heaven. It was first built in 1420 (the 18th year of Yongle inMing Dynasty), and then after continuous expansion, it was built in Qianlongperiod of Qing Dynasty. Since its completion, it has been a special altar forthe emperor to worship heaven. It lasted for 490 years until the end of the 1911Revolution and the end of the feudal monarchy. It also completed its mission. Itwas turned into a park in 1918 and has been "visited by others" ever since. In1957, it was listed in the first batch of historical and cultural relicsprotection units in Beijing. In 1961, it was listed in the first batch ofnational key cultural relics protection units by the State Council.

The temple of Heaven Park, with an area of 2.05 million square meters, hasfour groups of ancient buildings: qigutan, yuanqiutan, zhaigong and Shenle

Building group, there are 92 ancient buildings, more than 600. It is thelargest and most complete ancient architecture group in the world. There aremore than 3500 ancient pines, cypresses and locusts in the temple of heaven,which are more than hundreds of years old. The temple of heaven is not only thealtar of ancient Chinese emperors, but also the crystallization of Chinas longculture of offering sacrifices to heaven. Its magnificent architecture, greenancient trees and rich cultural relics collection record not only theexpectation and hope of ancient Chinese ancestors, but also the wisdom,fatalness and decay of feudal emperors.

Dear tourists, our tour today is coming to an end. Im very happy to spendthis wonderful time with you. If you are not satisfied with my tour guide today,please criticize and correct me. Thank you!

2017兼职导游个人年终总结

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底,今年的导游工作即将结束,回顾这一年的工作,真是丰富多彩。虽然每一次带团都走着同样的路线,但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题,而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游,其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作,可以到处游玩,还不用花钱.可是其中的苦与累只有做导游的自己才能体会.还真是隔行如隔山啊!还有不少客人会说做导游那可是很赚钱的,可是有谁会知道导游赚的每一分钱都是那么地不容易,可以说确确实实是汗水钱!导游要有超强的耐力,带着客人登山玩水,无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈!

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点,在这里我就来总结一下导游工作中必须要把握的几点：

第一点,熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线,来争取时间。还要注意哪些路线是单行线,不要误入其中,以免惹上不必要的麻烦,耽误时间!如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢?很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉,也会让你在游客心中留下一个好的印象,会增加对你的信任度。如果有游客走失,就会第一时间告诉你,让你马上知道她在什么位置,节省很多寻找游客的时间!这就是熟悉路线的好处!

第二点 丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海,各个民族,各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富,不只是课本或是书上的知识,还得懂得民间的趣事,和正在发生的新闻,以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人,提问也会越来越难,如果你有一个问题说错了,那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点 服务大方，工作细心体贴。

我们的工作是服务行业,对象是人。我们要把游客当成上帝,对待任何游客都要热情,脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情,也不能面对着客人表露出来,也要把郁闷的心情藏在心底,有再大的委屈,也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决,要替客人想到一切可以帮忙的事,要学着像保姆那样把所有的事情都想到,做到,安排客人的住宿,吃饭,起床的时间,注意事项,一一都要说到,如果说不到,就会影响你的第二天的行程,客人会说你工作不到位,甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态!

第四点 协调工作，解决客人问题。

游客是来自全国各地,所以有着不同的要求,也会发生不同的事情。由于地域的不同，饮食习惯差异大,就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商,做符合这个团队地域口味的饭菜。晚上安排房间,客人不同意或有什么特殊要求,这就要你和宾馆协调更换新的房间等事宜。到了景点,要合理安排游览时间。让大家统一有个时间观念并且一起遵守，,尽量不要让有人耽误时间而影响行程,同时还要要协调好客人不要内部起意见!这样才会确保你的工作顺利进行。最主要的就是和司机,还有全陪或是地陪导游也要相互处理好关系,哪个环节搞不好,都会让你的工作出问题!带领客人进行购物的同时,不但要完成旅行社安排的任务,还要让客人买的高兴,如果遇到买到劣质商品,你还要协调商店,退换货物,帮助客人弥补损失。所以导游还要把自己当成外交官!客人出现问题,你就要来处理,你虽然不是万能的,但是在客人的心里就是全能的,你就要出面来协调。

第五点 头脑灵活，增强应变能力。

导游在带团的过程中,会发生各式各样的意外事件。如遇到客人走失,或是客人有财物被偷等等。这时导游一定要冷静,帮助客人报案,解决事情。遇到重大事帮,头脑也要灵活的处理事情.要具备遇事不惊的能力!同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。