英文导游常用语（经典20篇）

以石头城为中心，清凉山、石头城等古迹名胜，与山、水、城、林交融一体，形成虎踞壮观、古朴自然、幽雅寂静的景观特色。

莫愁湖公园位于水西门外，相传湖滨曾居住过少女莫愁而名。历史上有关莫愁女的传说流传很广，说法不一。后为明初中山王徐达的私家花园。园内有胜棋楼、郁金堂、湖心亭、赏荷厅等景点。荷风芦雪，揽胜四时，被称为“金陵第一名胜”和“南京第一名湖”，在清代金陵四十八景中得“莫愁烟雨”的美誉。

清凉山位于城西汉中门内，石城虎踞即指今清凉山。园内古木参天，山势险要，古迹甚多，主要名胜有清凉寺、扫叶楼、崇正书院、驻马坡等。

乌龙潭公园位于清凉山东，以湖光山色为胜，清幽典雅，花木扶疏，历史上曾享有“城西之冠”的盛誉。环潭景点布局精巧合理，建筑典雅工致。

中华织锦村位于江东门，展示了中国各民族的织锦技艺，除收藏有不同民族、不同时代的织机和织锦实物外，还现场向游客表演织锦的生产过程和工艺。游人至此，可以了解中国织锦工艺的历史和技艺，购买各种精美名贵的织锦工艺品。

4、大江风貌区

本景区借万里长江奔腾之势，以山秀、洞幽、江深、矶奇为特色，沿江三十里散布着燕

子矶等众多的名胜。建成于1968年，是一座由我国自己设计建造的双层双线公路、铁路两用桥。铁路桥全长6772米，宽14米，公路桥全长4589米，宽19.5米。正桥的路栏上，镶嵌着200幅浮雕，正桥两端建有4座高70米的桥头堡。南北两岸的公路引桥由富有民族特色的双孔双曲拱桥组成。大桥建成后，天堑变通途，“天堑飞虹”遂成为金陵新四十景之一。

燕子矶位于城北观音门外东北直渎山。因石峰突兀临江，三面悬绝，远眺此处，形若燕子展翅，凌空欲飞，故名燕子矶。燕子矶总扼大江，地势险要，矶下浪涛轰鸣，潮涌壮观，自古以来是过江的重要渡口，也是军事要地。明代以后，燕子矶成为文人墨客登临抒怀的游览胜地。矶顶有御碑亭，登上矶头，遥望江北，江天一色。入夜，燕子矶上明月如水，碎银满江，“燕子夕照”亦为金陵美景之一。

5、栖霞风景区

位于南京东北郊，区内主要景点有：栖霞山、栖霞寺、舍利塔、千佛岩、南朝陵墓群及石刻。

栖霞寺位于栖霞山中峰西麓，始建于南齐永明七年(489年)，至今已有1500年历史，南朝时成为江南三论宗的祖庭。与山东长清的灵岩寺、湖北荆山的玉泉寺、浙江天台的国清寺齐名，并称“天下四大丛林”。现寺院为清光绪三十四年(1908年)重建，是南京地区最大的佛寺。寺内有鉴真大师纪念堂、国内著名的藏经楼。藏经楼南侧有建筑精美、风格独特的舍利塔及名闻中外的石窟——千佛岩。中国佛学院栖霞寺分院即设在寺内，是江苏地区的佛教中心。

南朝石刻南京周围保存着丰富的六朝文物古迹，在市区东北郊太平门外甘家巷、太平村一带就有30多处南朝帝王陵墓石刻。石刻可分为帝王陵和王公贵族墓两类，帝王陵前的石兽是天禄、麒麟，王公贵族墓前的石兽是辟邪。南朝陵墓石刻已历经1500多年的沧桑，至今仍较完好，尤其是那些石兽，昂首挺胸，飞跃灵动，惹人喜爱。

6、南郊风景区

包括雨花台、菊花台、牛首山、祖堂山等景点。这里风景优美，历史遗迹众多。六朝时期，这一带寺庙林立，其中以大报恩寺、天界寺最为著名，原大报恩寺佛塔是中世纪世界七大奇观之一。南郊还是历代墓葬的集中地，在地下蕴藏了大量的极其珍贵的历史文物。

渤泥国王墓在南郊的乌龟山南麓。渤泥国，即今文莱国，明永乐六年(1408年)八月，渤泥国王麻那惹加那乃亲率妻儿及王室成员来北京，朝见明皇，受到明成祖的热烈欢迎。但因水土不服，客死他乡。临终留下遗嘱：“体魄托葬中华”。明成祖十分悲痛，以王侯的礼仪安葬了这位异邦君主。

江南最大的地下宫殿——南唐二陵位于祖堂山的西南麓，即南唐先主李?与中主李瞡的陵墓，李?墓称钦陵，李瞡墓称顺陵。钦陵规模较大，有前、中、后三间主室，十间侧室，前、中室为砖结构，后室为石结构。中室墓壁上绘有鲜艳的彩画，图案有牡丹、莲花、宝相、海石榴、云气纹等。据专家考证，这是国内现存最早的附属在柱枋部分的彩画遗迹，在建筑史和艺术史上都具有极高的价值。顺陵位于钦陵西侧，结构与钦陵相近，但规模较小。

有这样一个故事：当年孝庄太后年老病重之时，极其爱戴她的皇孙——康熙帝，心情极其郁闷。他让侍女苏麻喇姑准备好纸笔，大笔一挥，写了一个“福”字。写完之后，玄烨和苏麻喇姑看着那个“福”字惊呆了——那个字苍劲有力，十分潇洒。细一看，竟看见了多个词组：多田，多子，多才，多寿……这不就是皇祖母的心愿吗?康熙帝越看越满意，便命人把这个“福”字拓在一块巨石上。结果，久病多时的太皇太后很快康复了!康熙帝大喜，决定将这块饱含吉祥福瑞气息的巨石代代相传，让爱新觉罗家族世代昌盛。

只可惜传到乾隆手中，就被别人偷出了皇宫。这个人就是和珅。现在这块福石就在我们正殿脚下，只露出写有“福”字的一面。这个“福”便是恭亲王府的第一万个福，寓意“万福”。和珅还神气地说：“皇上是‘万岁’，我是‘万福’!”后来，嘉庆帝抄他家时，本想把福石搬回皇宫，可还是没有搬成。和珅太狡猾了，他用石块砌了一座形似蝙蝠的福山，在“福”字左右各砌了一条龙，寓意“龙坐江山”，嘉庆帝不想自毁“江山”，便把福石留了下来。

Cowherd Ferry

Cowherd Ferry, located on the Chengcha Lake is a stone across the river, which seems like a little bridge, helping people across the river. Because after crossing Chengcha River, one will be able to gaze until of the Weaver Girl Peak, so has its name. Their love story found evidence in Changbai Mountain. Moreover, The lying cow shaped boulder engraved with three characters "Cowherd Ferry". Today, many young people take photo here to show their unwavering love. It has become a love stone.

张家口大镜门的英文导游词

Hello,everyone!

Welcome to Zhangjiakou.My name is Liujingzhen,a tour guide of Happy Jurney Agency.Our driver is Mr Li,and the car we take is a East branded,white coloured,with the number 666888.Please pay your good attention to it.I’m glad to serve as your guide today.Here,please allow me to express our hornest greetings to all of you on behalf of our agency.Now,please keep your body-baggage in good care and be ready for getting on.

(in the car)

Now it’s 8:00 sharp,January 7th,2005.With the new year’s happy atmosphere,I hope we can have a enjoyable holiday together.I have to remind you that the weather in the north is very cold ,so please keep yourselves warm enough.

Let me say something about our trip. Hebei is situated at the north of the lower reaches of Huanghe River (Yellow River). Its capital is Shijiazhuang.At the Spring and Autumn Period, because the Kingdom of Yan dominated its northern area, while the Kingdom of Zhao occupied its southern area, Hebei was called The Land of Yan and Zhao.

Now we are going to Zhangjiakou,it located in the northwest of Hebei, 1990 kilometers away from Beijing, is the border area of Beijing.There are 4 districts and 13 counties under the administration of the government,Zhangjiakou has a long history and there are many cultural relics and places of historic interests,which are kept as witness of history,telling us stories that once happened in this old land.

北京长城英文导游词 ·岳阳楼英文导游辞 ·重庆英文导游词 ·西藏英文导游词

(get off)

Ok,we arrive at our destination now.Please take all your baggages,we are going to get off.Take is easy,we have enough time.Would you please give a second look to the car we take :East branded,white coloured.

Now this is Dajingmen Gate,it locates in the nouthern part of Zhangjiakou.Two mountains named Eastern and Western peace stand facing each other..In 1927,when general Gao Weiyue,the superior of Chahaer mounted it ,impressed by the plains and mountains,he wrote down such words:大好河山.These four words is of great strength,in compliance with Dajingmen.

Dajingmen Gate witnessed the prosperity and downfall of the frontier tea-horse trade in the Ming Dynasty. It also made merchants both home and abroad gather in the leather metropolis, i.e. It became an important commercial pass because of the well-known leather, lamb and dried mushroom..

In 1673,the twelfth year of Kangxi,emperor of the Qing,Wu Sangui rebelled.Under the leading of the emperor Kangxi,thousands of brave Qing soldiers outside the Great Wall crossed Dajingmen Gate in force and marched southward,making a foundamental contribution to the repression of the “Three Region Rebellion”.Shortly after that,Ge erdan,chief of a northern tribe,led his army to invade and disturb southward for several times,making a substantial loss to the business between Zhangjiakou and Kulun,which is Wulanbatuo nowadays.So the eight business men who had provided the Qing with consistant arms and surplies before and after Qing’s crossing of the Great Wall,and therefore were granted great honor,wrote to emperor Kangxi,asking for a suppression.

The emperor had the idea to suppress them long before,so in the year1697,he led punitive expedition against Ge erdan in person for the third time.The main troop acrossed the very place: Dajingmen Gate,and marched northword.The local people gave a warm farewell to the army and served a good refreshment.Finally this war ended with the chief’s suiside.Under the suggestion of the local people when heard the happy news,a Literator called Zhang Zicheng wrote down some words:内外一统,which means all around China unified.Then they carved it on a piece of flat cliff.And now,although 300 yesrs has gone,it remains legible and in a good condition after so many years of corrosion of wind and rain.It embodies Chinese people’s desire for unity of country and peace of living.

Till now,our visit of Dajingmen Gate is going to be over.Wish today’s visit bring you satisfaction and enjoyment.

Ladies and Gentlemen:now we are on the way to the airport.In this departure time,I appreciate deeply our friendship.Although we only have spent less than five days together,we have visited Chengde Summer Resort and East Mausoleum of Qing,appreciated the beautiful sight of Baishang grassland,watched the excellent performance and tasted the local flavour.

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2017兼职导游年底总结

2017即将到来，作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看， 确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从xx年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从xx年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，xx年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

今年我带团接受投诉三次，第一次投诉原因是因为旅行社为了降低成本，雇佣不是旅游车队的车子接待游客，去了西宁，司机不认识路，我与司机再车上争吵路是否走错等等的事情，客人是无罪的，但是导游应该要和司机、全陪、领队互相沟通合作才能避免这些事情的发生，也就不会有投诉了，在这个投诉问题里我也是冲动了，所以说冲动是魔鬼，我被旅行社扣了500元钱，我要反映的问题是旅行社降低成本可以，但是不要再用不认识路的司机了，这对我们导游工作实在是一个很大的影响。第二次投诉，是我没有核对住宿的宾馆，因为在吃饭的餐厅客人斤斤计较，结账的时候和餐厅发生了一些争吵，我出于好心要全陪先带着其他客人回酒店休息，但是拿错了房卡，本来是兰花花的新酒店，最后住进了旁边的旧酒店，客人都住进去以后发现房子不是他们那个标准，便要求换房，把睡梦中的人都叫了起来，换了房子，第二天也把我给换了，这个问题是我因为疏忽犯的不该犯的错误，做我们这个工作，就要时刻保持一个兴奋的状态，对任何环节都要提前落实好，疏忽大意是最不可取的，我也损失了将近块钱，因为至今旅行社就这个问题收不来团款也不给导游报账。第三次投诉，我只带了一个人，真的是更不应该被投诉的，原因是我没有一直陪着客人，把人家冷落了，天哪，什么样的投诉都能成立，这个更提醒了我，作为宣传我们宁夏的使者，一个人也要把她当成是上帝，别看人少了，赚不到钱了，就粗心大意，话说，别拿村长不当干部，现在的客人真的是花钱不花钱都是大爷，不管你用什么办法把她陪舒服了，高兴了就ok了。处理了这个投诉，我不仅写了检讨书，甚至还被社里扣了三个月的工资，我现在签了合同还是被停薪留职的处分，我觉得很不公平，但是我是一名导游，我要为旅行社维护更多的客户，因为我，可能社里损失了就不只是一个客户这个问题了，我只能接受了。

总之做导游工作，除了你有渊博的知识，还得处理好你和客人，你和旅行社，你和家人所有的问题，虽然你不是神，但是你必须知道这是你得职责，不想被社会淘汰，你就要天天爬在电线杆上等着被电死，要不你连电线杆都没摸到，就已经死了，学着做第一个吃螃蟹的人，只有有十分的信心，才能做成九分得成绩。

2017兼职导游个人年底工作总结

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底,今年的导游工作即将结束,回顾这一年的工作,真是丰富多彩。虽然每一次带团都走着同样的路线,但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题,而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游,其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作,可以到处游玩,还不用花钱.可是其中的苦与累只有做导游的自己才能体会.还真是隔行如隔山啊!还有不少客人会说做导游那可是很赚钱的,可是有谁会知道导游赚的每一分钱都是那么地不容易,可以说确确实实是汗水钱!导游要有超强的耐力,带着客人登山玩水,无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈!

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点,在这里我就来总结一下导游工作中必须要把握的几点：

第一点,熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线,来争取时间。还要注意哪些路线是单行线,不要误入其中,以免惹上不必要的麻烦,耽误时间!如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢?很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉,也会让你在游客心中留下一个好的印象,会增加对你的信任度。如果有游客走失,就会第一时间告诉你,让你马上知道她在什么位置,节省很多寻找游客的时间!这就是熟悉路线的好处!

第二点 丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海,各个民族,各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富,不只是课本或是书上的知识,还得懂得民间的趣事,和正在发生的新闻,以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人,提问也会越来越难,如果你有一个问题说错了,那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点 服务大方，工作细心体贴。

我们的工作是服务行业,对象是人。我们要把游客当成上帝,对待任何游客都要热情,脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情,也不能面对着客人表露出来,也要把郁闷的心情藏在心底,有再大的委屈,也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决,要替客人想到一切可以帮忙的事,要学着像保姆那样把所有的事情都想到,做到,安排客人的住宿,吃饭,起床的时间,注意事项,一一都要说到,如果说不到,就会影响你的第二天的行程,客人会说你工作不到位,甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态!

第四点 协调工作，解决客人问题。

游客是来自全国各地,所以有着不同的要求,也会发生不同的事情。由于地域的不同，饮食习惯差异大,就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商,做符合这个团队地域口味的饭菜。晚上安排房间,客人不同意或有什么特殊要求,这就要你和宾馆协调更换新的房间等事宜。到了景点,要合理安排游览时间。让大家统一有个时间观念并且一起遵守，,尽量不要让有人耽误时间而影响行程,同时还要要协调好客人不要内部起意见!这样才会确保你的工作顺利进行。最主要的就是和司机,还有全陪或是地陪导游也要相互处理好关系,哪个环节搞不好,都会让你的工作出问题!带领客人进行购物的同时,不但要完成旅行社安排的任务,还要让客人买的高兴,如果遇到买到劣质商品,你还要协调商店,退换货物,帮助客人弥补损失。所以导游还要把自己当成外交官!客人出现问题,你就要来处理,你虽然不是万能的,但是在客人的心里就是全能的,你就要出面来协调。

第五点 头脑灵活，增强应变能力。

导游在带团的过程中,会发生各式各样的意外事件。如遇到客人走失,或是客人有财物被偷等等。这时导游一定要冷静,帮助客人报案,解决事情。遇到重大事帮,头脑也要灵活的处理事情.要具备遇事不惊的能力!同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。

In the year 1893, James Hilton described an eternally peaceful and quiet place among mountains in the East—— "Shangri-La" in one of his novels for the first time. In the novel "Lost Horizon", an English diplomat Conway and his brother Gorge scattered the English citizens and helped them leave the dangerous region. On their way home,their plane washijackedand fell down into the mountain in the an region. Some lucky survivors were taken to Shangri-la where Conway found lots of fantastic things in such a state founded nearly 200 years ago, in which the local people lived up to more than one hundred years old and lived peacefully and harmoniously with the other people, animals and everything here. The place was called "Shangri-La" by the local folks。

James Hilton located "Shangri-La" in a mysterious valley which was surrounded by snowcapped mountains; near where there were snow-clad peaks, blue lakes, broad grassy marshlands, and lamaseries, Buddhist nunneries, mosques, Catholic Church, the human beings and the nature were in perfect harmony, several religions and varies of nationalities exited at the same time; the temples looked splendid in green and golden; though people contacted the outer world by caravan for a long time, many foreign experts and scholars had come here to investigate and remained much relics……

Obviously, that is not only a beautiful scenery, but also a kind of artistic conception.

With the novel and the film coming out, Shangri-La became very famous in western countries. Later, a Chinese named Guo Huonian used the name of this place and set up "Shangri-La" Hotel Group which has become one of the most successful hotel group in the world.

At the same time, people didn’t give up looking for the legendary Shangri-La. Up to the end of this century, they finally have found——

After inspecting and proving on many aspects, people found that Diqing Prefecture, the only an region in Yunnan, China, has striking similarity with what’s described in the tale regarding either on natural scenery or people’s way of living. Therefore, the name of "Diqing?ǎShangri-La" spreads worldwide.

Summer Palace

The Summer Palace (Yiheyuan) in the northwestern suburb of Beijing was built in 1750. by far the best-preserved imperial garden in China, it was endorsed by the UNESCO in 1998 as a world cultural heritage site.

As a paragon of Chinese gardens, this huge garden includes Longevity Hill, whose beauty is set off by a multitude of halls, kiosks and trees, and Kunming Lake, a huge body of liquid silver.

Major tourist attractions are Tower of Buddhist Incense, 17-Span Bridge, Long Gallery, Cloud Dispelling Hall, Marble Boat, Beamless Hall, Garden of Harmonious Delights, the theatre in the Garden of Moral Harmony, and Suzhou Street.

The entire place is a de facto museum of Chinas classical architecture. Housed in these buildings are an immense collection of treasures and cultural artifacts.

女士们、先生们：

今天，我带领大家去故宫参观游览。故宫又称紫禁城，在北京城中心。占面积72万多平方米，宫殿有楼阁9900余间。是明、清两代皇帝的住所。城四周各设一门，南面的正门是午门，北门叫神武门，东门叫东华门，西门叫西华门。据说，造就故宫就召集了全国著名的工匠23万人左右，民夫100万人，由此可以知道故宫多少大，有多少壮观。故宫整个院落分为两大部分，即“前朝”和“后寝”。“前朝”是皇帝举行盛大典礼的地方，以太和殿、中和殿、保和殿及东西两侧的文华殿及武英殿为主。“后寝”是皇帝及后妃、未成年的子嗣们居住的地方，主要以乾清宫、交泰殿、坤宁宫及东西六宫为主。

大家请看，这座建筑物就是午门，午门又称五凤楼。明代，每年正月十五，午门都要悬挂灯赐食百官。到了清代，这个活动就取消了，此外，国家凡有征战凯旋时，皇帝都要在此接受献俘典礼，皇帝亲征也从午门出驾。关于戏曲舞台上“推出午门斩首”的说法，实际上是明代朝廷命官犯罪在午门廷杖，好，我们再往前走。

现在我们已来到了太和殿广场。这是铜香炉，这里一共有18 个，代表清朝18个省。东西两侧各有一只铜制的仙鹤和龟，是代表长寿的象征。看，现在展现在我们眼前的是太和殿，是整座紫禁城内级别最高的建筑，只有皇帝举行盛大典礼时才使用，象征皇权的至高无上，。太和殿俗称金銮殿，太和殿正面有12根大柱，东西约63米，高35米。整个大殿雕梁画栋，一条条巨龙蜿蜒盘旋在大红柱子上，这些龙姿态不一，刻画的栩栩如生。整个宫殿也非常豪华富贵。殿内有2米高的平台，上面雕刻着9条金龙的宝座。后面有金漆围屏，前面有御案。殿顶形式为最高等级的重檐庑殿顶，就连大殿正脊上的吻兽也是我国目前最大的，总之处处显示“第一”。

看完了太和殿，我们再来看中和殿。大家请看!中和殿是皇帝在大典前等待吉时、稍事休息的地方。下面，请大家跟我来一起参观当时的国宴厅--保和殿。各位朋友，这座大殿是故宫前朝三大殿中的最后一座大殿，叫保和殿。这座大殿被称为清代的国宴厅及科举考场。

现在我们来到了乾清宫，这是皇帝在紫禁城中居住和处理日常政事的地方。乾清宫分为中殿、东暖阁及西暖阁三个部分。正殿是皇帝处理日常政务、临时按见大臣的地方，殿中设有皇帝宝座及御案，正中挂着一块“正大光明”匾，那是清朝皇帝的祖训，作为治国、修身、平天下的基本准则。东、西暖阁是皇帝晚上住宿的地方。

现在请各位随我去参观交泰殿。各位请看，这座四角攒尖顶的大殿叫交泰殿，这座建筑是明清两朝皇后过生日时举行寿庆活动的地方。在大殿后墙匾额上有“无为”二字，那里是康熙皇帝的御笔，意思是希望后代能够以德制国，施以仁政，以图国家长治久安。

各位朋友，现在我们来到了紫禁城的后花园--御花园，这里是帝后们的休闲娱乐的场所。大家可以在此拍照留念。

由于时间关系，我们就先讲到这里，下面给大家2小时自由参观的时间，请大家不要在墙上乱涂乱画，保护文化遗产，希望大家玩的愉快。

Ladies and gentlemen:

Today, I guide you to visit the Forbidden City to visit. The Palace Museum, also known as the Forbidden City, in the city center. A castle in the total area of more than 720xx0 square meters, the palace has more than 9900 rooms. As the residence of the Ming and qing dynasties emperor. Around each set one door, the front entrance to the south is the meridian gate, north gate called creature gate, east gate called DongHuaMen, Simon called xihua gate. Is said to bring up the palace called the national famous craftsmen around 230000, civilian worker 1 million people, this can know how big the Palace Museum, how many spectacular. The imperial palace the entire courtyard is divided into two parts, namely the "power" and "bed". "Power" is the place where the emperor held a grand ceremony, in taihe palace, zhonghe palace and Baohe Palace and mandarin house on either side of the things and the hall of martial valor. After the "bed" emperors and empresses, underage children where they live, mainly by the palace of heavenly purity, this temple, palace of earthly tranquility and natural things.

You see, the building is the meridian gate, the meridian gate is also called the five-phoenix towers. In the Ming dynasty, the fifteenth day of the year, meridian gate hanging lamp gives her food. This activity is cancelled in qing dynasty, in addition, every country in triumph, the emperor will be offered in this accept captive ceremony, the emperor personal expedition also out of the meridian gate drive. About drama stage "the launch of meridian gate beheaded", is actually in the Ming dynasty imperial court MingGuan crime in the meridian gate court beating, well, let us go forward again.

Now we have arrived at the hall of supreme harmony square. This is copper incense burner, a total of 18 here, on behalf of the qing dynastys 18 provinces. Things on both sides of each have a bronze crane and turtle, represents a symbol of longevity. Look, now show in front of us is the hall of supreme harmony, is the whole of the tallest buildings in the Forbidden City level, only use the emperor held a grand ceremony, a symbol of imperial power, supreme. The hall of supreme harmony commonly known as during, the hall of supreme harmony with 12 positive pillar of big, something about 63 meters, 35 meters high. The hall, with a dragon winding on bright red post, these dragons have different attitude, depicting the lifelike. Whole palace is also very luxurious riches and honour. Inside is 2 meters high platform, on which carved with nine dragon throne. Folding screen behind gold lacquer, in front of royal. Temple top form as the highest level of double-hipped roof hip roof top, even the ridge of the hall are shibi is also the biggest in China, the overall display "first" everywhere.

After reading the hall of supreme harmony, we look at zhonghe palace. You see! Zhonghe palace is the emperor before the ceremony waiting ji, take a break. Below, please come with me to visit the state banquet hall, Baohe Palace. My dear friends, this temple is the imperial palace imperial three the last in the main hall of the temple, called Baohe Palace. The hall is called the state banquet hall and the imperial examination in qing dynasty.

Now we came to the palace of heavenly purity, it is the emperor in the Forbidden City to live and handle daily politics. In the palace of heavenly purity is divided into the temple, east west NuanGe NuanGe and three parts. Main hall is the emperor to handle daily affairs, temporary according to see the minister, the temple with emperor to the throne and imperial, hanging in the middle of a "legitimate" plaque, it is qing dynasty emperors ZuXun, as a rule, the basic principles of cultivate ones morality, flat world. East, west NuanGe is the place where the emperor night accommodation.

Now please follow me to visit this temple. You look at the four corners to save peaked hall called tai temple, the building is the Ming and qing dynasties birthdays events held the queens birthday. On the horizontal board in the back wall of the hall there are "doing nothing" 2 words, there is the emperor kangxi YuBi, means hope children can be good for the system, the benevolent governance, to national security.

My dear friends, now we came to the garden of the Forbidden City, imperial garden, here is a place for after the emperors recreation. You can be in the pictures.

Due to time relationship, we first talked about here, the following 2 hours of free time to visit to you, please dont graffito of the scribble on the wall, the protection of cultural heritage, we hope you enjoy.

New Yuanming Palace in the 2nd February 1997 formally completed and opened, it is located in the zhuhai jiuzhou avenue stone forest mountain, covers an area of 1.39 square kilometers, is the manuscript with the old Summer Palace in Beijing, according to the proportion of 1:1 selected the old Summer Palace built 18 of 40 landscape scene, investment 600 million yuan, is one of the first 4 a grade scenic spot in China. It is surrounded on three sides by mountains and faces the south smooth and broad, fortunas lake water area of 80000 square meters.

New Yuanming Palace concentrated represent the grand momentum of yuanmingyuan imperial garden in Beijing, all landscape architecture are built according to the size of the original copy. Hall "legitimate", "taking jiuzhou qing", "peng YaoTai island", "penghu-glance wonderful scenery of" central axis for the royal palace buildings, central axis to the west is "the concept of well ying", "haiyantang" and "(" sea bright garden scenic area, around the breeze-ruffled lotus beside," skylight "up and down," the foundation ", "song music" and so on more than 10 Chinese jiangnan garden landscape architecture. It with its strong qing culture, fine elegant chic pavilion, table, floor, cabinet and majestic big dance performance attracts numerous tourists both at home and abroad.

The second opium war in 1860, British and French troops invaded Beijing, thought xianfeng emperor is still in the old Summer Palace, to the old Summer Palace as the attack target. Xianfeng, in fact as early as before the British and French troops into Beijing led a group of ministers to escape the jehol. The invaders into the palace to see solemn temple, magnificent pavilions, secluded gardens, immediately began to rob up. According to historical records, an intruder after entering the palace, also dont know what thing, have lost the gold, silver, in order to set with jewelry jade works of art, and he had lost his gold. Priceless porcelain and enamels, because too big cant move out, should be broken. Coalition after robbing the old Summer Palace is still not satisfied, and that can only be made in China and burning yuanmingyuan emperor shaking, biggest hits, so the British soldiers in their support of the government and public opinion to burning yuanmingyuan. In October 1860 a generation of famous finally reduced to ashes under the fire of the invaders. In human cultural history of the old Summer Palace burnt loss is immeasurable, the invaders not only destroyed the unique gardens in the world, and the large number of precious cultural relics and plunder abroad, a generation of famous only ruins left. Qing emperor after several generations, though still wanted to rebuild yuanmingyuan, but eventually because of domestically, national strength is insufficient, reconstruction have to fall by the wayside.

New Yuanming Palace combines classical imperial complex, jiangnan classical gardens, buildings and western buildings as a whole, for visitors to show the prosperous time qing dynasty elegance. West park, is the noble temperament of western buildings, white marble, delicate inside adornment, let you as if place oneself in Europe in the ancient palace.

Temple fair, jiuzhou feast scenic area layout solemn, founder, reflect the royal style, or show harem and free from vulgarity temperament; Yellow colored glaze appearance grand; Green coloured glaze is full of vitality; Purple coloured glaze spirits to ward off bad luck, it is no wonder that emperor qianlong had "carved painting, complacent hin huts meaning".

Ming new park has many tourists to participate in activities, ornamental. "Legitimate" emperor began to reign; "Jiuzhou characters" adaptation; "The song in" jiangnan silk; "Penghu-glance scenic spot" imperial concubines, wedding. "Qianlong jiangnan" swim airdropping lake big parade, visitors can experience to ride the dragon boat when "emperor", "the queen" feeling; A garden teahouse, lounge, book galleries, performances of folk artists to make you feel the Chinese culture has a long history. The garden every day "emperor", "qing dynasty palace anecdotes" and "imperial concubines" program performance, visitors can see the qing court etiquette.

资深导游年底个人工作总结模板2020

"导游"工作给我的生活带来了许多快乐：工作中带着来自四面八方的游客朋友穿梭于神州大地;在肃穆的宫殿里、在雄伟的山岳间、在温柔的碧水旁到处留下我快乐的足迹，一起和游客们放声歌唱......细细地去遐想、去品味、去感受这些可能令人终生难忘的时刻。

导游职业与其他职业有一个显著的不同，那就是你必须与客人朝夕相处，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱，她不仅仅只被看成一份工作，而更应该被珍视为一个值得终身追求的事业。虽然干导游这行并非我的初衷，然而很快我就发现：自己是适合干导游这一行的，因为我喜欢这个职业。细细总结自己几年来带团的成功之处，大致如下:

1、要永远有积极的求知欲，做到知识的积累。

通过多年的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的"万事通"。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。随着改革开放，我国社会经济的高速发展，文化内涵在不断地丰富、知识更新的节奏在不断的加快，作为一个导游员就要"与时俱进"，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成"万事通"，要保持谦虚谨慎的态度，要切记"学海无涯"、"学无止境"，"人外有人，天外有天"，"三人行，必有我师"。

2、要有认真负责的工作态度，做到经验的积累

要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持"宾客至上、服务至上、为大家服务、合理而可能"的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持"为大家服务"的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持"合理而可能"的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。不游客提出的不合理的、不可能实现的要求和意见，本着实事求是的原则，耐心细致、不急不躁的态度，给游客作出解释和说明，得到游客的理解、信任，使游客心悦诚服。

3、要准确、清楚、生动的作好讲解服务，做到技巧的积累

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面。包括途中讲解、景点讲解、自然景观、人文景观、历史文物、民俗风情、城市市容，还包括参观访问、工农业考察、商务考察、经验交流、座谈会、咨询等等内容。在导游讲解过程中，我认为"准确、清楚、生动"三者相辅相成，缺一不可，首先"准确"是首当其冲，至关重要的，在讲解过程中牢记"一伪灭千真"的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备、投诉，甚至否定一切，严重的影响旅游计划的实施。要知道，旅游者在旅游活动中"求知"是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的"求知"愿望，我们才会得到游客的尊重和敬佩，这是顺利完成旅游计划的重要前提。其次，"清楚"是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求;另外在讲文物古迹、人文景观时，其历史背景、艺术价值、包涵的寓意、文化内涵都要讲清说明。另外，"生动"是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。当然，"幽默"要建立在"品位"上，列宁说过"幽默是一种优美的、健康的品质。"幽默应是有礼的、高雅的、不冒犯他人的健康的语言和表现。

4、要有敏锐的观察力、正确的判断力，做到能力的积累

旅游是一种社会群体活动，它涉及到社会生活的方方面面，包含"吃、住、行、游、购、娱"六大要素，而其活动的主体是人，我们业内常说，自己是"合法的人贩子"，常言说，"林子大了，什么鸟都在，世界大了，什么人都有。"旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员要有敏锐的观察能力，每带一个团队，就要迅速的观察团队人员的年龄结构、性别比例、身体状况等;很快的和游客进行沟通，从游客的言谈举止中判断出客人的文化层次、兴趣爱好，找到和游客相容的交汇点，以便找准自己导游服务的切入点，是自己能很快和游客融为一体，打成一片，是游客对自己有初步的好感。在旅游服务过程中，也要处处留心，在吃、住、行、游、购、娱各个环节上观察游客的情绪变化，并且要和游客进行积极的沟通，了解游客的心里状态，根据游客对人文景观、自然景观的不同喜好，在游览时间、游览顺序上，在讲解方式、讲解风格上做出相应的变化;根据游客的年龄层次、性别、兴趣爱好的不同适当的调整旅游的节奏、劳逸的强度，适度的进行娱乐活动。总之，时刻掌握游客的情绪和状态，作出正确的判断，随时进行调整和纠偏，时刻保持旅游团队的和谐有序，这是顺利实施旅游计划的重要方法。

5、要有良好的合作精神，做到服务意识的积累

导游工作内容繁多，一次团队旅游活动不是也不可能是一个导游来全部完成的，需要多方面的配合和支持。作为一个全陪导游来说，需要和团队负责人，地接导游、景点导游、饭店、宾馆、司机等组成一个工作集体，来完成一次旅游活动。这就要求全陪导游必须要有良好的协作精神。首先是主动配合，本着平等真诚的原则，沟通信息、交流思想、团结互助，与各方建立起良好的理性的人情关系;其次是相互协作，本着互利互惠的原则，统筹兼顾各方的利益，切忌无理干扰对方的活动，侵害他方的利益，同时坚决维护游客的合法权益;再其次，要本着相互尊重的原则，尊重彼此的隐私权，处理好各方的关系，同行之间、同事之间互相学习，取长补短，共同进步;最后要勇于承担责任，在旅游活动过程中，出现问题，引发矛盾是常有的，当矛盾出现时，应该以"君子"的态度来对待它，要沉着冷静，果断处置，更要有包容的态度，学会换位思考，站在不同的角度，不同的位置进行思考，包容谅解别人的错误或过失;是自己的责任要勇于承担，绝不能相互推诿，更不能以诋毁他人的手段来逃避或推卸责任。总之，良好的合作精神是组织好旅游活动，高质量的完成导游服务的前提，只有全陪、地陪、司机等各方密切协作，共同努力，旅游活动就会顺利和谐的进行，我们所做的各项旅游服务也会让旅游者获得物质上、精神上的享受，获得心里上的满足，从而赢得游客的信赖，为旅游业赢得信誉，最终为旅行社争取到忠诚的客户群体。

6、要有良好的精神面貌，做到服务礼仪的改进

也就是说导游员要时刻保持自己良好的仪容、仪表、神态、风度。首先着装要整洁得体，不能衣冠不整，邋里邋遢;装饰要得体适宜，不能过分注重修饰，要符合自己的身份特征;其次，待人自然大方，彬彬有礼;办事果断利落，不拖泥带水;要精神饱满，站有站像，坐有座姿，行走有度。在讲解中口齿清楚、语调和谐、快慢相宜、亲切自然、风趣幽默，给人以美的享受。在与游客交流的过程中要热情周到而不阿谀奉承，活泼有趣而不轻佻讨厌、自尊自爱而不狂妄自大。总之，作为导游员，时刻以饱满精神，乐观自信的态度站立在游客面前，以热忱工作、诚恳的心态服务与游客，就一定能够获得大家的信任和支持，就可能带好旅游团队，并且取得满意的效果。

从事导游工作几年来，最深的感受就是学海无崖，真正体会到了"书到用时方恨少"的尴尬。工作实践中越来越感觉到知识积累和经验积累的重要性。我深知"不积跬步，无以致千里，不积小流，无以成江海"。

导游年度个人工作总结范本

【篇一】

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底，今年的导游工作即将结束，回顾这一年的工作，真是丰富多彩。虽然每一次带团都走着同样的路线，但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题，而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游，其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作，可以到处游玩，还不用花钱.可是其中的苦与累只有做导游的自己才能体会.还真是隔行如隔山啊！还有不少客人会说做导游那可是很赚钱的，可是有谁会知道导游赚的每一分钱都是那么地不容易，可以说确确实实是汗水钱！导游要有超强的耐力，带着客人登山玩水，无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈！

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点，在这里我就来总结一下导游工作中必须要把握的几点：

第一点，熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线，来争取时间。还要注意哪些路线是单行线，不要误入其中，以免惹上不必要的麻烦，耽误时间！如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢？很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉，也会让你在游客心中留下一个好的印象，会增加对你的信任度。如果有游客走失，就会第一时间告诉你，让你马上知道她在什么位置，节省很多寻找游客的时间！这就是熟悉路线的好处！

第二点丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海，各个民族，各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富，不只是课本或是书上的知识，还得懂得民间的趣事，和正在发生的新闻，以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人，提问也会越来越难，如果你有一个问题说错了，那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点服务大方，工作细心体贴。

我们的工作是服务行业，对象是人。我们要把游客当成上帝，对待任何游客都要热情，脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情，也不能面对着客人表露出来，也要把郁闷的心情藏在心底，有再大的委屈，也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决，要替客人想到一切可以帮忙的事，要学着像保姆那样把所有的事情都想到，做到，安排客人的住宿，吃饭，起床的时间，注意事项，一一都要说到，如果说不到，就会影响你的第二天的行程，客人会说你工作不到位，甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态！

第四点协调工作，解决客人问题。

游客是来自全国各地，所以有着不同的要求，也会发生不同的事情。由于地域的不同，饮食习惯差异大，就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商，做符合这个团队地域口味的饭菜。晚上安排房间，客人不同意或有什么特殊要求，这就要你和宾馆协调更换新的房间等事宜。到了景点，要合理安排游览时间。让大家统一有个时间观念并且一起遵守，，尽量不要让有人耽误时间而影响行程，同时还要要协调好客人不要内部起意见！这样才会确保你的工作顺利进行。最主要的就是和司机，还有全陪或是地陪导游也要相互处理好关系，哪个环节搞不好，都会让你的工作出问题！带领客人进行购物的同时，不但要完成旅行社安排的任务，还要让客人买的高兴，如果遇到买到劣质商品，你还要协调商店，退换货物，帮助客人弥补损失。所以导游还要把自己当成外交官！客人出现问题，你就要来处理，你虽然不是万能的，但是在客人的心里就是全能的，你就要出面来协调。

第五点头脑灵活，增强应变能力。

导游在带团的过程中，会发生各式各样的意外事件。如遇到客人走失，或是客人有财物被偷等等。这时导游一定要冷静，帮助客人报案，解决事情。遇到重大事帮，头脑也要灵活的处理事情.要具备遇事不惊的能力！同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。

【篇二】

当我们满怀激情的步入20xx年，欣然回首所走过的每一步，除了收获了一年的辛劳，我们更多的是看到了工作中的不足。只有不断的修正和完善才能使我社更加稳步健康的发展。努力使我们旅行社在众多社中形成品牌，真正成为百姓品质生活的先行者、服务行业的领头者。

20xx年共接待旅游人数：3900多人。大小团队130多个，但比去年接待总人数少了300多人，总结原因并不是旅游市场的萎缩，或许是几家旅行社的介入、或许是我们工作的不足导致接待人数的下降。总结17年的工作计划18年的工作。重点应该从以下几方面着手：

第一勤学习

进一步规范了我社的规章制度、岗位职责、工作流程、使我社内外部环境都得到了很大程度的改善和提高，使旅行社能够更规范地经营。我社应该在团队组建方面本着宁缺勿烂的原则严把从业人员入职关，从根源上保证了旅游的服务质量，同时积极学习现代治理理念，把员工培训作为全年的工作重点，每月进行员工文化培训、服务理念培训、旅游业务培训、政策法规培训、安全意识的培训等，让每一位员工把服务意识、守法经营、有序竞争、安全意识根植在心，从而为旅游服务质量的永续提高提供了保障。

第二抓质量

为了让旅游服务质量能够得到有效的监督和检验，我们虽然已经开通了散客回访，团队同样也应该及时回访，不能单凭游客意见表来反映。我社结合自己的实际情况，参照旅行社服务标准和相关政策规定，制定一系列旅游服务质量标准，包括上门客人的接待标准、电话咨询服务接待标准、合同签订明示标准；质量回访制度，导游带团的有关规定等等，从个个环节监督旅游服务质量，加强了与游客之间的有效沟通，同时处处宣扬文明旅游的理念，使旅游服务质量得到了提高，变一方义务为双方权利，变被动为主动。

第三常回访

为了确保旅游市场，旅行社品牌的提升新客户、老客户、团队、散客都应该要做到常回访。每一个新客户在没有定下来及时回访，并做好详细的处理结果。实行一周一查。行程中的客户也应及时打电话跟踪，质量的好坏，及时汇报。每笔业务最少一个电话，落实到个人。行程结束了的客户要定期回访，每人每周10个电话，包括探访、拜访、回访。只有常沟通才能进一步的了解旅游市场，拉笼客人，保证客源。

总之20xx年将是我社更具考验的一年，我和我部门的员工有信心在这一年里把旅游部的工作在提升一个台阶。尽心尽力为旅行社的发展和壮大作出应有的贡献。

HI! Gentlemen, ladies and children:

Everybody is good!

My name is Xia Qing, you can call me mayday forever love, Im glad to serve you, now, I will take you to the famous touring, the Summer Palace, Beijing is good, go!

Now weve come to the famous promenade, the aisle has more than seven hundred meters, is divided into 273. Everyone to see! Each cross on the sill between has a colorful picture, thousands of picture no two are the same. Painting not only beautiful, the flowers on both sides of the corridor, it is more beautiful! Dear visitors, now, everyone to the corridor to walk, see the colorful picture!!!!

We covered corridor, corridor landscape let everybody pay homage? You must also very much looking forward to early see the view of the other attractions? Dont worry, we now go!

Where we are now is at the foot of longevity hill, everyone looked up and look up. You see, it stands on the hillside of triangular pyramid three-tier architecture, is the Buddha incense, below the rows of vehicles by palace, you guess, whats that? Dont know yet! Actually that is row cloud temple! Lets go to see!

A: hi! Everyone to look at, this is the kunming lake, it is often said that you look! There are seventeen little tunnel in this stone bridge, is called the marble seventeen-arch bridge which, railing on hundreds of pillar, the above are carved with a lion, so much the little lion, have different attitude, no two are just the same.

Now, its free time, but should pay attention to the following: 1, dont throw rubbish everywhere; 2, dont graffito of the scribble anywhere; 3, must pay attention to safety.

Great, Im talking so much, I wish you all enjoy! Good thanks!

国际专利许可合同(附英文)

granted shall be deemed to have been sold when paid for.

3.6 if the contract products are returned or allowances made thereon after the royalty

thereon has  been paid party a shall be entitled to take ppropriate erdit for such

overpay-mentagainst royalties thereafter accruing.

3.7 if party b demand to audit the accounts of party a，it shall notice party a within

l0(ten) days after receiving the written notice of party a in accordance with article

3.4 of the contract.the speeific content and procedure of auditing accounts are

detailed in appendix 4 tothe contract.

article 4 couditions of payment

4.1 royalty stipulated in section 3 to the contract shall be effected by party a to

arty bthrough the bank____________(here it is the business bank of party a， and the bank

_________(here it is the busines bank of party b)， payrnent shall be settled in________.

4.2 party b shall immediately issue the related documents ofter receiving the written

notieesubmitted by party a in accordance with artiele 3.4 of the contract， the royalty

shall be paid by party a to party b within 30(thirty) days after party a has received the

fol-lowing documents whichare provided by party b and found them in confoumity with the

stipulations of thcontract.

a. four copies of the statement on calculation of the royalty;

b. four copies of the commercial invoice;

c. two copies of the sight draft.

4.3 party a shall have the right to deduct from any of the above mentioned payment the

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嗨!大家好，我是阳光旅行社的金牌导游庞梓月，今天就由我来给大家介绍一下承德的避暑山庄。请大家跟随我开始进入山庄，大家一定要跟紧我的步伐，不然听不到我的讲解会很遗憾的。

承德避暑山庄是世界文化遗产，全国重点文物保护单位，中国四大名园之一。是清代皇帝夏天避暑和处理政务的场所。避暑山庄始建于1720xx年，历经清康熙、雍正、乾隆三朝，耗时89年建成。避暑山庄主要分为宫殿区和苑景区两部分。下面我们重点来介绍一下宫殿区。

宫殿区位于湖泊南岸，占地10万平方米，地形平坦，是皇帝处理朝政、举行庆典和生活起居的地方，这里景色丰富，群山环绕，草翠花开，与其它园林相比，有其独特的风格。宫殿的建筑显得非常的气派。

宫殿区游览完毕，在我们的右侧的景区是苑景区，这个景区可分成湖区、平原区和山区三部分。主要是一片片草地和树林，山庄里面还有好几座大庙，大小湖泊八处，还有八个小岛屿，这个苑景区也是我个人最喜欢的景区。有山有水景色非常美。适合老人和孩子在景区中慢慢游玩。

听了我的讲解，你们肯定觉得我们国家劳动人民的在那个年代是多么聪明和勤劳，你们肯定也有自己最喜欢的景区，接下来你们可以自由活动，在自己喜欢的景区里面多游玩一会。我的讲解到这里就结束了，希望通过我的讲解，你们对承德避暑山有新的了解和见识。谢谢大家!

Hello, all of you, welcome to the the Imperial Palace in Beijing. Ill give you a brief introduction to the scenic spots here today.

Please follow my footsteps. We are in front of the famous the Imperial Palace Museum. Well, stepped into the gate, a temple - temple we came to the Imperial Palace to the three largest Ting hall, folk known as "jinluandian". It was built in Ming Yongle for eighteen years, in 1420, and in the thirty-four years of the Qing Dynasty, Kangxi was rebuilt in 1695. How much is the height of the Taihe temple and how much area is it? Yes, its about 35 meters tall, with an area of 2377 square meters, almost 55 classrooms, and 72 columns supporting all the weight. Its the tallest building in the the Imperial Palace. You see! Which was decorated with beautiful decoration, the middle of a throne, the throne is arranged between 6 Panlong Kim, to highlight the status of the emperor overweening. The Jiulong throne is made of gold from the nanmu Carving Dragon, and it is fine.

Everyone goes right together, and the front comes to the hall of neutralization. The plane and Temple Square, yellow glazed four cuanjian Ding, can be sent! Do you know that? When the emperor is here, marking the play book offering pro.

All of us go along with me, the most prominent in this space is the stone carving of Yunlong. This is the largest stone carving in the the Imperial Palace. The stone length is 16. 57 meters, 3 wide. 07 meters, 1 thick. 7 meters, weighing up to more than 200 tons! You can take a closer look at a look around the stone, engraved with lotus pattern, the lower water Jiang Ya, intermediate carved with nine dragons and foil Cloud State dragon, Yunlong true to life, fine carving.

This is the end of todays explanation, and you can visit it by yourself. I want to remind you: notice that anything can never be touched by hand in order to protect the rare relics. Well gather here in 20 minutes. Bye! I wish you all a good time.

掐指一算做导游已x年有余，其间有酸也有甜。曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来xx年x月的时候带了一次团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1：熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2：服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3：注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4：导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5：书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6：维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7：最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待!“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”!，困难经历了，但经验却留下了。带团总是不可避免要遇到三多(人多车多压力多)，作为导游就要做到三心(多一份细心，多一份小心，多一份诚心)

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解。

我付出，我努力!总相信“一份耕耘，一份收获”!

2017年导游带团工作计划范文

在新的一年里，我决心认真提高业务工作水平，为我社经济效益的发展贡献自己全部力量，在新的一年里我将在以下几点进行加强以便于更好的完成社里布置下的每次带团任务：

1.加强学习，拓宽知识面，努力提高自己的文化素养，认真学习旅游专业知识以及相关常识。

2.关注本地旅游业发展走向，从而在工作中对自身的不足加以调整，以较强的针对性，针对不同群体的游客不同模式不同主题的讲解。

3.及时了解同业竞争对手先进理念，以及新的举措且及时向领导汇报，以便领导作出发展计划及工作调整。

4.对内完成好每一次接团任务，对外尽自己最大努力提高三元旅行社良好声誉。

以上是我在新的一年里为自己制定的工作方向及目标，希望在社领导和各位同事的帮助下完成，另外在2017年的工作当中，我衷心的希望社领导能够加大力度，多方面的搜集，听取对我社发展有益的意见，如使用同业114的即时通信工具mq，和用“同业通”信息化管理旅行社业务。各位同事能够积极献策，不遗余力的为我社发展作出贡献，我社可以采取奖赏制度，凡采纳的意见或有利于我社发展的计划，应给予一定的表扬物质上的奖励，以调动每一位员工的工作积极性。 新年将至，在此我提前祝老总日进斗金，生意兴隆，祝同事明年店里爆满(包满)!新年大吉预祝明年咱们旅行社在英明神武的老总领导下和全体同事的共同努力中再一次实现每个景点里都是粉色的旗帜!

2017年导游带团工作计划范文的文章内容就是这样了，希望对您的写作有所帮助，更多相关内容请点击这里2017年导游个人工作计划模板

最新导游年度工作计划报告

Dear visitors:

Everybody is good! Welcome to visit the Summer Palace, Im a tour guide, Zhang Yinjia here, you have to do is call me xiao zhang. This is a great pleasure for me to give you when the tour guide, let us to visit!

Now that we have come to the Summer Palace, please must keep up with the team, dont be left behind. We are now in a gallery, the gallery is very famous and it has a red paint the pillars of the green paint baluster, endless blocks, the gallery has more than seven hundred meters long, two hundred and seventy-three rooms, please look up, each have a colorful picture.

We are now under the longevity hill, lets board the longevity hill. Below is on the top of the longevity hill, buddhist incense is a row of cloud temple. We will carefully watch!!!! In a short while we gather in the kunming lake.

Kunming lake, is the position we are now on the long embankment around it in a number of stone bridge, the lake center has a small island, you can go there to play, theres a bridge called seventy-two Kong Qiao, there are seventy-two little tunnel, bridge, there are hundreds of pillar, carved with a lion above, they have different attitude, no two are the same. Ok, you are free to visit.

Today is honoured to be your guide, hope to serve you again!

Imagination of hutong in Beijing, is a quiet, clean, harmonious and peaceful. When I enter the hutong neighborhoods, sitting on the human tricycles, accompanied by the bell, shuttle less in the courtyard of neat feeling.

My trip to Beijing hutong from pipe smoke byway started the earliest Beijing hutongs, but no impression of shadow. In addition to the old, bumpy and full of mud green flag to prove its history, on both sides of the house is a bit cant see the years vicissitudes of life. House is trying to keep the style of of primitive simplicity, but seem very uncomfortable. Who lives with shops, mixed with underwear hanging on the street without cover, buzzing flies unbridled ground playing the rubbish in the corner.

Through the pipe of diagonal into hutong neighborhoods, slowly to find a little feeling. The afternoon sun on a few sparse poplar tree in the alley, and from leaking in leaf gap between, on the ground to form the dappled light and shadow, birds and cicadas seems to break the silence, silence silent. Away from the downtown of hutong, a peaceful, as if every other city. Without a map, only know that all the hutongs out "through", also no matter so much, go blind. And so, hutong tour pleasantly surprised unceasingly, full of fun. , for example, two turn son, encountered the drum tower, and walk, a while after the sultry swaying willow Yin was the palace, is the big corrupt official and arsenic home garden. And the 13 middle school in Beijing, is the tao baylor ye palace. Hey! In one hundred old buildings learning modern scientific and cultural knowledge, probably see a new world. The school, will be a combination of classical and modern perfectly. Turn seven took, hit the mei lanfangs former residence. This is a standard siheyuan, is rich to live within the range of a spacious house. The siheyun of now see on television, share, is also home to a few few single-family house. a

Walking in the alley, see the houses are painted on both sides of the road, the green paint, green paint falls off in some places, revealing the mottled walls. Buy a pile of hutong postcards all the ruins, the roof long weeds, parked at the gate of broken bicycle; Vendors carry a burden, shaved teacher carrying carrying pole with its load, a knife of pushing the car, Shouting a lane. Hutong in summer is cool, winter? The wind through the alleys, snow, blocking the road to sell carbon labored to pull tricycle difficult along...

Yes, Beijings hutong is ailing. A history of coagulation, in one hundred the capital of the humanities, thus being a little eating into high-rise buildings. Many people always called for, Shouting: "put some hutongs left to future generations," the idea is good, but for those three generations the petty townsfolk and ordinary people, old and young in a room, in order to keep hutongs and crowded in a small room, it is not fair. Now hutongs, some really has been broken, and only those who deliberately protection of cultural relics are beautiful, the other only in front of the fuzzy stone, lost the edges of the board and the towering old trees recording the hutongs prosperous. And all this, it is necessary to be replaced by a modern things, because things are growing.

My hutong tour will be at the end, I walked into a halal Beijing snack bar, choose the opening on the seat, smelling the aroma of Fried cake, steamed stuffed bun, through the be born glass looked at the street. The lights on, hutong courtyard raised smoke, children playing by his mother calling home for dinner. And I look around the store, the edge of the square table is diners. From the human face, I cant see the tall building is yearning, also can not read and attachment to the hutong, perhaps in hutong life has become a historical inertia, or perhaps, they change from the bottom of my heart quietly looking forward to...

The city of Taian, is 150 meters above sea level. Most of the principal scenic spots and historical remains are clustered along an axis extending from the city to the top of the mountain. They are the result of a long historical Process, and are ingeniously placed in order to take advantage of the surrounding topography.

Chinese mythology has it that Mt.Tai was formed from the head of PanGu, one of chinese creators.His four limbs Formed another four mountains. These five mountains are located in the East, West,South,North and the center of China. Mount Tai in the East is the one that is generally the most admired.

The Azure Cloud Temple is the best preserved old structure on Mt.Taishan, which still retains the style and appearance of the Ming an Qing dynasties. Its importance rests with its Good combination of architecture, painting, carving and forest, an illustration of ancient Cinenese culture. It has a building area of 3900 square meters. According to records,it wasFirst built in 1009 of the Song Dynasty, and rebuilt in the Ming and Qing dynasties. Now it is a large ancient complex on the top of Mt. taishan.

The Azure Cloud Temple consists of 12 large structures, such as the Main Hall, the Annexed Hall,the joss stick Hall, the Main Gate, the imperial Stele Pavillion, the Bell Tower and The Sacred Gate. The temple is divided by the main gate into two courtyards. The front counrtyard has three gates. On the Soouth Sacred Gate stand three dancing and singing roomsOver a fire floor where pilgrims burn Joss sticks. Facing the gate is a screen wall, inscribed four Chinese characters 万代瞻仰 meaning admiration by generations. Two annexed rooms extend notyhward to connect the East Sacred Gate and the West sacred Gate.

The main gate is the bound between the front courtyard and the rear courtyard. Inside the gate is the principal part of the Azyre Cloud Temple. In the center of the courtyard is the Joss stick pavilion, where enshrined is a bronze figurine of the aupreme Lord. On either side of the pavilion stands a huge stele. Besides the Azure Cloud Tem;le itself, the Buddha’s Halo is another miraculous phenomenon. Of the 128 historical sites under preservation on Mt. Taishan, the Azure Cloud Temple is the most important one.

A common saying goes that a mountain will be intelligent if there lives an immortal, no matter how high it is. Mt. Taishan is not only high but also intelligent. Rising abruptly and imposingly1545 meters above sea level from a vast plain, Mt. Taishan became the holy land where emperors of different dynasties made their personal pilgrimages and held ssacrificiall ceremonies. StandjingOn the top of Mt. Taishan, the Azure Cloud Temple, the chief place where sacrificial ceremonies were made, is the highlight attraction on Mt.Taishan.

If you are tired you can have a rest here or take photos. mind you, in 5 minutes. who know the origin of BaoTu Spring, please think it over and I will tell you the reason after 5 minutes.

Thank you.