英文导游常用语【最新20篇】

又是一年导游年审时，除了跟往年一致的网上课程之外，今年还新增加了微信平台这个新颖的年审方式，将导游员的年审工作与导游的日常生活联系起来，给人一种耳目一新的感觉，让导游在工作生活之余都可以学习到各方面的知识。经过了四天的看视屏时间，确实感觉到导游的知识好比是文化大超市，要上知天文地理，下知鸡毛蒜皮。只有你学不完的，没有你完全掌握的的。真想那句话所说的，知识就像海洋，无边无际，你可以尽情遨游。通过这几天的课程培训和学习，自己的知识面得到进一步扩宽，我清楚认识到作为一名合格的导游应具备的素质：丰富的文化知识，较强的组织应变能力，高度的责任心。通过学习以及结合自身的经验我总结出，要做一个好导游必须：

第一、要丰富自己的内涵。通过自己的学习与实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。更重要的是要保持谦虚谨慎的态度，否则会让客人产生反感。每个导游在工作实践中都会越来越感觉到“知识就是力量”的重要性，而我自己还是懂的很少，知的很少，远远达不到游客对我的要求。

第二、要有持之以恒的工作态度。在学校学习还没从事导游行业时，就有学姐跟我们说做导游有多么的辛苦，会不停的发生突发状况等着你来解决，有事还会遭到游客投诉，你的好意也许也不会被游客所理解，但是我们依然要时刻牢记导游的职责，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则，细致、热心、周到的作好导游服务工作。一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。游客提出的不合理的、不可能实现的要求和意见。

总而言之，旅游业本来就是以服务为主的行业，无论何时，本着服务至上的原则，跟游客多沟通，同时不断提高自己的导游经验，给游客一次舒心的、愉悦的旅程。

The tourists, everyone! Welcome to the world heritage - huangshan scenic area. Very glad to be a tour guide! My name is Wang Shishi, everybody call me Wang Dao.

As the saying goes: "its return from mountain, mount huangshan return from yue." Huangshan pines, rocks, sea of clouds, hot spring, snow "five greats" famous Chinese and foreign. Today I will give everyone focuses on huangshan pines.

Everyone see, huangshan pine trees can survive in rock seam, strong vitality. Their shapes, the intricacies of: black tiger, African, come loose loose knot, welcoming pine and so on many pine trees because they shape the name! Guest-greeting pine is one of the famous scenic spot huangshan, appearance is special: its central trunk out of the two lateral branch of up to 7.6 meters exhibition to the front, like a hospitable host, waved his arms, warmly welcome guests from home and abroad to visit huangshan, become the symbol of the Chinese people warm hospitality. Later we can over there to take photos, as a souvenir.

The wonders of huangshan said also said not over, see also not enough. Now, please enjoy to enjoy the beautiful scenery of huangshan!

Please dont throw the peel and in play and food packaging bags, not to a dangerous place.

I wish you all have a good time!

虽然，干导游这一行并非我的初衷，然而很快我就发现：自己还是适合干导游这一行的，因为我喜欢这个职业。这里是一篇导游年度总结，让我们一起来看看详细内容吧~

大家好，我是云台山自助游自驾游服务中心的一名导游，我叫姬瑞洁!

转眼间半年的时间又在不经意间从我们的身边匆匆消失了。这半年的时间也让我学到了很多的东西，"导游"工作给我的生活带来了许多快乐，工作的时候带着来自四面八方的游客，当这些四面八方的客人称赞云台山的时候，心里就特舒服，特有成就感。虽然，干导游这一行并非我的初衷，然而很快我就发现：自己还是适合干导游这一行的，因为我喜欢这个职业。

在不断的实践当中我也总结了一些经验，也发现了不少问题。我所面临的最大问题就是知识面不够广，有时候客人问我问题的时候，我真的是不知道从何答起，这时，我就会给客人说，对不起，这个我不会，我可以回去查一查。因为我不想用瞎编乱造来糊弄客人。虽然会江郎才尽的感觉，但这也是很多人经常会遇到的问题，导游知识就好比是非文化大超市，要上知天文地理，下知鸡毛蒜皮，如果一个人有一桶水的知识和能力，再去做一杯水的事情，我相信就会做得很出色。在想要达到这个效果之前，我就必须不断的努力，学习，学习，再学习，这样的话，我知识桶里的水就会越来越满了。

导游是一个从事服务的行业，而且很辛苦，当然见识也颇多的，也很锻炼人，这几个月见到了很多的人，可以说是五花八门，城里的，农村的，高学历的，低学历的，有钱的，没钱的，各个行业的人。对我认识社会上的人，了解这个社会，起了很大很大的作用，让我在毕业不久就根深了解了这个社会，这也是我的一个很大的收获!

所以，在x年的工作中，我将会更加努力的学习相关的文化知识，书到用时方恨少，我要不断的学习，给自己充电，努力总结x年工作的失误和不足，使自己在新的一年里有一个更大的提高!

导游实习报告

一、实习目的：

通过此次实习活动，了解旅游景点概况，学习带团经验。进一步的体会到了旅行的意义，感受到了自己当初选择这个专业的目的和心情。确定自己的选择是正确的，并决定要坚定的走下去。旅行本身就是一件很快乐的事情，如果能作为一个向导带着别人去旅游，不仅给自己带来了快乐更能给其他人带来快乐，我想那样的人生将会非常有意义，因为不仅充实了自己的生活，还使自己变成了一个对社会有用的人，所以更加坚定了我对旅游事业追求的信念

二、实习时间：历时两天

XX年6月13日----14日

三、实习地点；长春市内景点

四、实习内容：

游览长春的市容市貌，亲自到各个景点感受体会。一边游览，一边学习带团经验，为未来做导游做铺垫，感受到祖国的大好河山与其厚重的历史渊源。在长春市内旅游景点实习体会

我们大家怀着激动的心情，开始了实习的旅程，坐在大巴车上我们并没有像平时一样听音乐聊天，而是认真在听实习指导老师讲导游词，大家都听得非常认真，我们的实习老师就是导游出身，所以我们在听她讲的时候都有种身临其境的感觉，小心翼翼的听，生怕错过哪一段精彩的故事，当时会感觉身上有种莫名的责任感，因为我们大家只是暂时的游客，而以后是要带领游客的人，自己要做的非常好才可以。听完老师讲的那些话，我就下定决心要做一个像老师一样的导游，自己不断积累经验，不断进步成长学会为人处事，顿时心中就有了无数的感慨。

第一站，我们来到了世界最有名也是长春最有名的雕塑公园，位于长春市主干道人民大街南端与建成。秉承现代雕塑的文化品位，融合传统与现代自然山水园林建设手法为一体的建园观念，荟萃了全球顶级艺术家的优秀作品，展示雕塑各种艺术流派风格。当我们进园内的时候发现，果然名不虚传，确实令人瞩目。一进大门那就可以看到一个很深沉的雕像。露着半边的身子好像在思考今天它应该穿什么衣服，特别经典，往里走就可以看到各种奇形怪状的雕像但是每一个雕像都象征着三个主题和平、友谊、春天，都会让人觉得特别有意义，这些雕像都很奇怪，但美女雕像普遍居多，她们有的表情很安详，很淡定，手里的东西也各有不同，好像意味着那数不清的不能说的秘密，不禁令人陷入沉思，这里不仅雕像吸引人，更吸引人的的是这里的园林环境。在一个播种者雕像的旁边真的有很多园林的工作人员在播种，整理草坪，真有种现实与寓意相结合的感受，公园算是很大了，标志性建筑物也很多，我们两个小时后才出去集合。

下一站我们又来到了一个特别有意义的景点就是长春的净月潭，净月潭始建于1934年，是截长春的母亲河伊通河的支流小河沿子河的水，形成最初水面的雏形，整个水面俯瞰形似弯月。所以被称为净月潭是有原因的，净月潭的占地面积非常之广阔，让人感觉整座山都是围着这深不可测的潭水，还有很多奇特的景观，我们第一个参观的就是北普陀寺，大门很壮观，建于1996年，是东北地区的名寺之一。这座寺年代不久，但却远近闻名，每逢佛教盛会游人络绎不绝。之后我们又来到了森林浴场，一片种植面积很广阔的绿地，大家漫步在这片绿地之中大家都贪婪的吮吸着新鲜的空气，据环保专家检测，每一立方厘米的空气含负氧离子高达2万个，是城市空气含量的400倍，所以在这里我们格外的感觉到心情舒畅。可惜享受只是短暂的，我们又要进行下一站的旅行鹿苑，又是另一片充满乡村气息的土地，在那里虽然我们没有见到梅花鹿但是我们却看见了东北最具有代表性的动物马儿，有的同学还策马奔腾了一下，也算不虚此行了。之后我们又来到了碧松净月塔楼，它是为了纪念吉林省1981年至1990年XX年无重大森林火灾而修建的，站在塔楼上就可以看到净月潭的全景非常美丽壮观。净月潭的波澜壮阔不禁令我们叹为观止。

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兼职导游年度个人工作总结样本

2017即将到来，作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看， 确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从2017年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从2017年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，2017年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

17 km southeast of qianshan mountain is located in anshan city, liaoning province, with a total area of 44 square kilometers, known as "the pearl of the northeast", for the national key scenic spot. He the bohai sea in the south, the north changbai, peaks, pull all wat, with peak valley show, stone cliffs, deep and remote, temple, Buddha is high, the pine is known, the number of flowers, with attractions intensive, walking king vary, exquisitely carved. Qianshan mountain changbai mountain branch, main peak is 708.3 meters tall, with a total area of 72 square kilometers. Mountain peaks, a total of 999 seats, the number of nearly thousand, so the name "qianshan mountain", also known as "product green mountain", "qian hua shan", "qian mountain", "thousand flower lotus", qianshan mountain "no peak is not strange, no stone is not impressive, no not the ancient temple, nowhere not deep and remote". Through the ages, has been attracting many tourist scenic spot in the world.

Qianshan mountain to mountain, YanSong, temple, pear flower of four big landscape. According to the natural topography is divided into northern, central, southern and western four scenic area. Including 20 small, scenic spots and 228 attractions, wind distribution within several valleys. Beautiful scenery, four seasons, is a concentration of temples, gardens Yu Yishan scenic resort. Midsummer season, the climate here is very cool, particularly pure and fresh air, to the mountains for the summer holiday is absolutely a wise choice for you.

Qianshan mountain, all the year round shapes: spring flowers over a mountain valley full of our lives; Summer heavy mountain jade green, lush; Fall overflow hill, the red sunset flying; In winter, snow mountains, xuelang constantly. Something beautiful all the year round, attract visitors to linger. Qianshan mountain not only attract tourists with its beautiful charm, more suitable for obsessed with natural scenery, loose blue yan photographer work all year round. May the qianshan mountain, pear flower blooming everywhere, pale green, flowers came refreshing. June early summer qianshan mountain, song tao, leaf shadows, like waltz on the green, give a person the sense with a harmonious and beautiful. Golden autumn in October, under the blue sky white clouds, ma everywhere golden yellow, the whole dye cream maple leaves, photography is gather the golden season of harvest. In December of qianshan mountain snow mountains are everywhere. In the wind and snow, more tall and straight pine, particularly rolling mountain. A rare cold grandeur, can make more beautiful photography creation.

Qianshan mountain, is the natural landscape and human landscape of perfect and unified, and religious culture is the main part of the qianshan mountain humanities landscape. "Over the hill had Jin Zhongxiang, into the temple WenYu furnace first". Qianshan mountain have a temple, view, palace, temple, temples, such as more than 20, as each flash of gems, set in the valley, mountain peaks show to make ancient qianshan mountain more attractive. Some of these ancient and majestic temples, towering over high mountains; Some nestled in the mountains; Some is located on the plain field; Some hidden in the Yin of the ancient pine trees and spectacular, and natural scenery foil each other, together, constitute a beautiful and elegant, quiet and moving picture. As town in qing imperial house high plug frenzy at the beginning of the qing dynasty as described in the poem: "the blessed one yu zhongtian, incense rock crystal spring tea. Xu qing xiao Lou, deep and remote lives still singing cicadas. Must lead screw peak green, loose of top like cigarettes. Temple peak as the screen, mountain temple to show." In addition to the temple, there are countless holes, towers, pavilions, tablet and qianshan mountain is an important part of the human landscape.

年导游年终总结和年工作计划

XX年导游年终总结和XX年工作计划

XX年即将过去，回顾这一年来的工作，我在公司领导及各位同事的支持及帮助下，顺利完成了公司每次分派的带团任务。尽自己最大的努力做好每一个景点的讲解工作，争取能达到游客百分之百的满意，为三元国际旅行社的声誉；以及未来的发展，贡献着自己的力量。

通过这一年的工作以及学习，我个人的工作模式又有了新的突破，工作方式也有了较大的改变，现将一年以来的工作情况总结如下：

1.在带领旅游团游览景点过程中，不再只是单一的讲解景点历史，而是结合天津近几年的发展概况，及未来发展计划系统讲解给游客，进而展现一个近代与现代相结合，高速发展中的天津市。

2.加深与游客的交流，在最短的时间内融入到游客当中。并像陪伴家人一样对待全团每一位游客，尽量满足游客所提出的要求，虚心听取游客的建议，以最好的服务让每一位游客开心而来满意而归。

3.在旅行社规定范围内，为我社及个人争取最大的经济效益。

4.在工作过程中，不断的像我社同事及其他旅行社导游学习，借鉴先进的带团模式，充实自己文化修养，进而提高自己的业务能力。

5.在接到社里分派接团通知的情况下，提前做好行程计划，与全陪或领队及时沟通，以便在第一时间掌握本次团队的第一手资料，从而更好的安排时间与行程，以避免因沟通不及时导致的时意外状况的发生，而导致游客的不满。

以上几点是我个人在这一年工作中学习和总结出的经验，同时经过这一年的工作也锻炼了我自己的协调办事能力和文字言语表达能力等方面，保证了每次接待旅行团的工作都能正常顺利的进行，以精神饱满的状态对待每一天的工作任务，热爱本职工作，积极提高自身各项业务素质，争取工作的主动性，具备较强的专业性；责任心，努力提高工作效率及工作质量。

在这一年的工作中我个人也存在一些问题，比如工作还不够细致，由于个人脾气秉性容易与同事造成不愉快等等，在未来的时间里我会努力改正自身存在的问题，希望社领导和各位同事多帮助我，指出我的缺点和不足。我会虚心听取，及时改正。

在新的一年里，我决心认真提高业务工作水平，为我社经济效益的发展贡献自己全部力量，在新的一年里我将在以下几点进行加强以便于更好的完成社里布置下的每次带团任务：

1.加强学习，拓宽知识面，努力提高自己的文化素养，认真学习旅游专业知识以及相关常识。

2.关注本地旅游业发展走向，从而在工作中对自身的不足加以调整，以较强的针对性，针对不同群体的游客不同模式不同主题的讲解。

3.及时了解同业竞争对手先进理念，以及新的举措且及时向领导汇报，以便领导作出发展计划及工作调整。

4.对内完成好每一次接团任务，对外尽自己最大努力提高三元旅行社良好声誉。

以上是我在新的一年里为自己制定的工作方向及目标，希望在社领导和各位同事的帮助下完成，另外在XX年的工作当中，我衷心的希望社领导能够加大力度，多方面的搜集，听取对我社发展有益的意见。各位同事能够积极献策，不遗余力的为我社发展作出贡献，我社可以采取奖赏制度，凡采纳的意见或有利于我社发展的计划，应给予一定的表扬物质上的奖励，以调动每一位员工的工作积极性。

新年将至，在此我提前祝徐姐杨总日进斗金，生意兴隆，祝同事明年店里爆满（包满）！新年大吉预祝明年咱们三元旅行社在英明神武的徐姐杨总领导下和全体同事的共同努力中再一次实现每个景点里都是粉色的旗帜！

Hello, teachers!

First of all, on behalf of all the staff of Sitong travel agency, I wouldlike to extend a warm welcome to you and thank you for your support and trust inour travel agency. My name is carving time. Im a tour guide of Sitong travelagency. Please call me Xiao Liu. Sitting in the front driving position is ourteam driver master Zhang. Master Zhang has rich driving experience. I believeyou will feel comfortable and safe on the way. Today, I feel very honored to beour tour guide and know so many teachers and friends. If you have anydifficulties and requirements during your journey, please put forward them intime and I will try my best to serve you. I also hope that you can activelysupport and cooperate with my work. Here, I wish you a pleasant journey, happyto come and satisfied to return.

The scenic spot we are going to visit today is the ancient culture street.The ancient culture street is a street with Tianjin local characteristicscentered on the Tianhou palace. It is located in gongnangong North Street,Nankai District. In 1985, it was reorganized by the municipal government torestore its traditional style and named "Ancient Culture Street". The ancientculture street is different from the general commercial street. It gathers allkinds of handicrafts and cultural goods from all over Tianjin and even the wholecountry. Among them, the willow youth paintings, clay figurine Zhang Caisu andkite Weis kites are most famous at home and abroad. The whole street is full ofstrong Chinese flavor, Tianjin flavor, ancient flavor and cultural flavor. Sowhat about the ancient culture street? Lets make an evaluation after visitingit in person.

Well, we have come to the parking lot of the scenic spot. Please rememberthat our car is a white golden dragon, and the license plate is Jin a2345. At 4pm, the car will be waiting for you in Gongbei street. I hope you wont be late.Please lock the window. Please take your valuables with you. OK, please getoff.

The first thing that catches our eyes is a tall and majestic pailou withgold colored painting and green top Zhuying. The color painting on it is calledxuanzi color painting, with the words "hometown of Jinmen" written on it. Itdefinitely points out that the area near the ancient culture street was asettlement 800 years ago, where the Jin people who ruled the North establishedZhigu village, the most important prison of Tianjin city. Todays Tianjin isformed by the gradual development of this area as the original central area. Ithas always been a prosperous commercial area in Tianjin for six or seven hundredyears, which has played an immeasurable role in the development of Tianjin. Itis well deserved to be called the hometown of Tianjin.

Well, please follow me into this street. Youve noticed that many shops inthis street do not have colorful paintings under the eaves and in the rooms.These are Kaiguang Qing style Su paintings, most of which are character stories.Lets take a look at the color paintings of you Fangjian in Jizhen. On them areeight paintings in the romance of the Three Kingdoms, including "three marriagesin Taoyuan", "three heroes fighting Lu Bu in Hulao pass", "Lu Bu playing DiaoChan in Fengyi Pavilion" and "refusing Cao in Dangyang". From the perspective ofWestern Shu, they mainly depict the heroic stories of Liu Bei, Guan Yu and ZhangFei. We are looking at the Fangjian of Liyuan Pavilion opposite. The painting onit is the classic opera Xixiang Ji, which describes the love story between CuiYingYing and Zhang Junrui.

Well, now lets turn around and have a look. There are two tall flagpolesin front of the gate of tianhuangong mountain. They stick straight into Yunxiao,which is particularly eye-catching. This flagpole is 26 meters high. Theflagpole is made of several pieces of copper and iron rough wood. The outerlayer is wrapped with hemp plaster, and then coated with paint. It is solidthrough winter and summer. It is said that when the flagpole was first erected,on the one hand, it hung lights to guide the boats going to and fromsanchahekou, on the other hand, it served as a foil for Tianhou palace, makingthe whole building complex appear to be in an extraordinary state. Later, it wasspecially used to hang the long flag of Empress Dowagers title during thepilgrimage on the 1st and 15th day of each lunar month and during the templefair.

Please go on. Now we are looking at the main building of Tianhou palace.Tianjin local folk known as "empress", so the empress palace is also known asempress palace. It was first built in the Yuan Dynasty, and was rebuilt andreinforced many times in later dynasties. As we all know, most temples in Chinaface south from north, but the temple of heaven after heaven faces west fromEast. Why? Because the Sancha River in Jinmen is a necessary place for watertransport, which is not only the starting point of river transport, but also theterminal point of sea transport, and becomes a transit station for river seatransport. In order to satisfy the spiritual sustenance of the boat people,merchants and government officials in the water transportation and pray for theprotection of the God of the sea, the temple of heaven was built on the WestBank of the Haihe River. The temple gate faces east, faces the Haihe River, andships from south to North anchor and burn incense in the temple. Some shipscant reach the shore because they dont have time or for some reason. Boatpeople and merchants can also worship the queen on board and pray for peace. Inthis way, it not only met the requirements of the folk worship of the believerswho could not land, but also complied with the busy shipping demand at thattime, and met the requirements of the folk worship of the believers who couldnot land.

What we see now is the mountain gate, which is a mixed structure of brickand wood. There are three gates with a green tile roof on Jiuji Xieshan. Themiddle is a circular arch, which means "the sky is round" in ancient times, andthe two sides are rectangular gates. On the forehead of the gate is engravedwith the four characters of "Chijian Tianhou Palace", and in the middle arch isa plaque of "protect Sanjin". There was no such gate when the temple was firstbuilt. It was built in the 14th year of Qianlong.

You follow me in and face a wooden archway with two columns and one floor.On the left and right sides are the drum tower and the bell tower. Walkingthrough the archway, we can see the front hall in front of us. In the middle ofthe hall, there are worshippers of the Dharma God King, and on both sides are"Qianliyan", "shunfenger" and "Jiaxie" and "Jiashan".

编号：

甲方 ________________________

乙方姓名 ________________________

性别

居民身份证号码

导游证号码

根据《劳动法》和有关法规、规章，甲乙双方经平等协商一致，自愿签订本合同，共同遵守本合同所列条款。

第一条 本合同为乙方完成年度旅游线路的导游任务为期限的劳动合同。乙方导游任务的详细情况和要求见附件。

第二条 本合同的生效时间为：

本合同终止的条件为：____________________________________

____________________________________________________________________。

第三条 在执行导游任务前，甲方向乙方支付完成本合同约定的导游业务中所需要的带团费用。

第四条 乙方遵守甲方制定的规章制度和劳动纪律，严格履行导游员职责。

乙方违反甲方制定的规章制度和劳动纪律，或者未履行导游员职责的，甲方有权依据本合同和相关规定处理直至解除本合同。

第五条 乙方完成本合同约定导游任务的劳动报酬为：__________________________________________________________。

甲方向乙方支付的劳动报酬的时间为：__________________________________________________________。

支付劳动报酬的其他约定：__________________________________________________________。

第六条 甲乙双方约定，乙方的社会保险按以下方式办理：

(一)甲乙双方按国家和本市规定共同承担社会保险费用，由甲方缴纳。

(二)甲乙双方按国家和本市规定承担社会保险费用，但甲方承担的社会保险费用支付给乙方，由乙方缴纳。

第七条 甲乙双方除可以依据《北京市劳动合同规定》解除劳动合同外，就其他情形解除劳动合同约定如下：

__________________________________________________________

__________________________________________________________

__________________________________________________________。

第八条 违约责任的约定：

______________________________________________________________________________________________________________________________________________________________________________。

第九条 甲、乙双方约定的其他内容：

______________________________________________________________________________________________________________________________________________________________________________。

第十条 双方因履行劳动合同发生争议，当事人可以向甲方劳动争议调解委员会申请调解;调解不成的，应当自劳动争议发生之日起，60日内向旅行社注册所在地的劳动争议仲裁机构提出书面申请。

当事人一方也可以直接向劳动争议仲裁委员会申请仲裁。

第十一条 本合同未尽事宜或与今后国家、北京市有关规定相悖的，按有关规定执行。

第十二条 本合同一式两份，甲乙双方各执一份。

第十三条 本合同的附件如下：__________________________________________________________。

甲 方(公章) 乙方(签章)

法定代表人或委托代理人

(签章)

签订日期 年 月 日

使用说明

一、本合同可作为旅行社与导游员签订劳动合同时使用。

二、旅行社与劳动者签订劳动合同时，需要双方协商约定的内容，协商一致后填写在相应的空格内。

签订劳动合同，甲方应加盖公章;法定代表人或委托代理人应本人签字或盖章。

三、本合同书未尽事宜，经当事人双方协商需要增加的条款，在本合同书中双方约定的其他事项中写明。

四、当事人约定的其他内容，劳动合同的变更等内容在本合同内填写不下时，可另附纸。

五、本合同应使用钢笔或签字笔填写，字迹清楚，文字简练、准确。本合同一经签订，不得涂改。

六、本合同一式两份，甲乙双方各持一份，交乙方的不得由甲方代为保管。

White horse temple is located in the henan luoyang city east, 10 kilometers in the south-north luoyang city harmony door 1.5 kilometers to the west, called Jin Gangya temple, the so-called "Chinas first ancient temple", is the Buddhism was introduced into China after the first official temple. It was built in the eastern han dynasty emperor yongping eleven years (AD 68), it has a history of nearly 20xx years.

White horse temple original structure size is extremely magnificent, past dynasties and rebuilt several times, but because of the war, rise and fall several times, ancient architectural structures, the peoples government to preserve the famous cultural monuments, had repeatedly repair. Existing five major temple and four compound and wing. Prior to the gate, the gate is three arch side by side. Mountain gate, a pair of stone lions and a pair of stone horse, schism, inside the gate on both sides of things have taken the second monks tomb and zhu flange. Five major temple from south to north in turn as the great, big Buddha hall, male temple, temple and which the Lu Dian. Each hall has statues, many works for the yuan, Ming and qing period. Which the Lu Dian on the cool and refreshing, cool and refreshing for taken the teng, zhu flange translation of buddhist scriptures. Wing left and right sides is symmetrical. The whole building grand solemn, layout in neat formation. In addition, there are 40 many inscriptions, is valuable to study the history of the temple.

White horse temple sits, existing is a rectangular courtyard, covers an area of about 40000 square meters. Temple gate, square south have in recent years, newly built stone memorial arch, free life pond, stone bridge, the left and right sides of the green space. About relative two stone horse horse, size, and so the horse, gentle and harmless, this is two song dynasty stone carving horse, horse is excellent stone carving art. The white horse temple gate for the reconstruction of Ming dynasty, for a three arches, side by side on behalf of the three free door, Buddhism is called nie pan gate. Part name, certificate face carved over the doorway craftsmen are relics of the eastern han dynasty. Temple five layers existing hall, located on a straight axis, partial temple on both sides are symmetrical to each other. In the great hall, in the middle of woodcarving niches, niche stick around and more than 50 of golden dragon. Within the recess for the maitreya, namely "happy Buddha". He laughs, barefoot sit cross legged, vivid and interesting, was in stitches. Inside two side, four major Kings sitting majestically, is the patron saint of buddhist. Smiling Buddha (after the wei tuo days, Buddhism guardian deity, towering stands, shows the majesty of the dharma).

White horse temple east gate walk about 300 meters, there is a 13 layer JiYun tower, straight into the sky. JiYun tower was built in the five dynasties period, originally, when the invasion of nomads from song dynasty burned. Rulers of great years to rebuild the tower, has been 800 years of history.

White horse temple building grand scale, the present layout of jiajing rebuild, only great, big Buddha hall, male temple, temple four halls. The gate on both sides of things of gad Ye Ma and zhu flange second monks tomb. Backyard, in which the Lu Ge broken stone, engraved with the history of the white horse temple is an important historic sites, temple preaching tang by building (read bed), yuan inscriptions have high artistic value. Temple originally also unearthed jade carved maitreya Buddha, has been stolen to the United States. The inside of the temple of Buddha is mostly yuan substitute dry lacquer, especially the Buddha Ursa major, is the best of the luoyang existing statue. According to records, The Three Kingdoms wei is the white horse temple have big pomegranate, jingshi legend: "charming sweet pomegranate, a stone." Temple east there is a big jin at fifteen years (1175) to build JiYun tower.

兼职导游年终个人工作总结范本

2017即将到来，作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看， 确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从2017年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从2017年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，2017年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

各位朋友：

大家好!欢迎诸位来天津古文化街参观游览。1985年建成的古文化街为天津城市增添了几许异彩，以其特有的“中国味”、“天津味”、“古味”、“文化味”吸引着来自远方的异乡游客。

这条街上有一座享誉几百年的古庙，它原名“天妃宫”，后该称“天后宫”。天津东临渤海，背倚京城，自古就是舟车汇集的水陆交通枢纽。天后宫就是在漕运大发展的情况下，为庇佑漕运建立起的祭祀海神天后的庙宇。

天后宫始建于元朝泰定三年，公元1326年，坐东朝西，是天津市区目前最古老的建筑。

天后宫，从东到西，由戏楼、幡杆、山门、楼牌、前殿、正殿、藏经阁、启圣祠，以及分列南北的钟鼓楼、张仙阁和配殿等建筑组成。

幡杆，在天后宫门前。据说，幡杆初立时，一方面挂灯，为往来三岔河口的漕船导航，另一方面则作为天后宫的陪衬物，使整个建筑群显得错落有致，气势不凡。后来，幡杆在农历每月初一、十五进香日及庙会期间，专门悬挂天后封号长幡。

山门是砖木混合结构组成。门额是用整砖雕刻“敕建天后宫”，这个山门是清朝乾隆年间增建的。

进得山门，迎面是木结构的两柱--楼式牌楼。牌楼是元、明时代天妃宫前的标志。“护国庇民”意思是“上以护国家，下以庇民生。”

在牌楼两侧的，北边是鼓楼，右边是钟楼。

过牌楼，就是前殿。前殿是天妃宫最早的山门，供奉护法神王灵官和人称“四大金刚”的“千里眼”、“顺风耳”、“加善”、“加恶”。

越过前殿，就是天后宫的主体建筑正殿，正殿是敬奉天后娘娘的地方，天后娘娘中局佛龛，身披霞披，头戴凤冠，四位侍女捧印、抱瓶、打扇恭立两旁。

穿正殿，即为藏经阁。藏经阁是砖、木结构的二层楼阁。现为民俗博物馆展厅。

在藏经阁的后面，过甬路，为启圣祠，即后殿。

昔日，天后宫供奉主神，当然是天后娘娘。但是，由于历史的原因，天后宫在漫长的岁月里，形成了佛道混杂，百神聚集的复杂情况。南北配殿供奉王三奶奶、挑水哥哥、送药天师、白老太太、龙王、药王诸神。

现在的天后宫内两侧厢房陈列有介绍天津城、天后宫及皇会的兴起和变迁，陈列明代天津城砖、清代漕运模型及各种民俗造型(婚礼仪仗、服饰等)、清代水机等文物。

综观天后宫的建筑，经历了各个时期的重修、大修及重建阶段，形成了其特有的风格。

出庙门，以北的一段街，叫“宫北大街”，庙门以南的大街即名“宫南大街”。

“宫南”、“宫北”口两处楼牌共有楼匾四块。

南口南面楼匾为“津门故里”四字，北口北面楼匾是“沽上艺苑”，二字八句，对仗工整，恰似极好地一副联语。

漫步古文化街，进出店铺时，您会看到许多店铺门面檐下、枋间有一幅幅极具江南造园艺术风格的苏画。构图生动有典，形态逼真，使得古文化街绚丽无比，风采迷人。

让我们来浏览一下苏画吧!

南口集珍阁檐下枋间画的是《三国演义》，从最东一架梁枋是“桃园三结义”，接下去依次是“虎牢关三英站吕布”、“凤仪亭吕布戏貂禅”、“三顾茅庐”、“当阳拒曹”、“甘露寺刘备招亲”、“夜战马超”、“截江夺斗”等八幅，从西蜀角度着重刻画了刘备、关羽、张飞三人的忠义、英勇故事。对面的梨园阁枋间也有画八幅，画的是古典戏剧名著《西厢记》，也就是相府小姐崔莺莺与赶考书生张君瑞的恋爱故事。从北边的一架梁枋起依次是“张生惊艳”、“张生普救寺借厢”、“墙角遥见”、“崔莺莺夜听琴”、“张生跳墙”、“书斋相会”、“拷打红娘”、“长亭送别”。

此外，乡景斋枋间的“化蝶”、“十八相送”;文运堂书店的“水漫金山”、“祭塔救母”;芸萃斋、印景轩、风来阁、石古斋的枋间画的也都是《红楼梦》中大家熟知的一些故事。

在门面建筑装饰中除彩绘故事画外，另树一帜的是砖、木雕刻装饰。其内容广泛，多数带有浓郁的民俗气息和吉祥喜庆寓意。

士宝斋前木雕取意《清明上河图》几处波澜起伏、情节变化的画面。北头一幅是：汴河岸边泊着许多船只，河心一只大船上七八人拼命摇橹。船工的奋力以进，说明载重量之大河水上运输的繁忙紧张情况。中间一幅，画面正中是汴河上东水门外的虹桥。桥下一只载满大船正要通过，全体船夫紧张操作，桥上车辆、牲口、各色行人和看水、看船的人摩肩接踵，构成一股都会生活的洪流，是《清明上河图》画卷的高潮部分。

当您走进店铺前，抬头瞧瞧门面字号，会发现这里每家店铺的牌匾都带有古老的传统，给讲求“生意兴隆”的商业环境增添了不少浓郁的文化气息。“金字牌匾”在文化街各店铺普遍悬挂，为街区增添了墨妙异彩。

正是这样，古文化街无论建筑风貌、店铺装修、匾额楹联，经营商品都带有浓郁的艺术气息。漫步古文化街上已足赏心悦目;而古玩、字画、文房四宝、碑帖、古籍、杨柳青年画、泥人张彩塑、天津风筝等专业店铺丛聚本街，供您观赏、选购。至于中西乐器、艺术陶瓷、装潢小件也都有专店，买上一两件，固是惬人心意的事，而流连一番，或许也可以受到熏陶、启迪，摄取到一些营养吧。

好，谢谢大家，我的讲解到此结束了。但愿后会有期，我能再次为您服务。愿天津古文化街一行留在您美好的回忆中。

优秀导游月工作总结范文

已过去一个月了，作为在这个行业从事导游工作近6年来，从来没有做过一次总结，总是在实践和实验中成长，每个人都希望自己能比别人优秀，能做一个让别人认可的人，但是从我的工作来看，确实没有啥值得骄傲或者自豪的事情，或许比其他工作看起来风光，但是其中的酸甜苦辣又有谁能理解呢?

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从XX年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从XX年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，XX年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

今年我带团接受投诉三次：

第一次投诉原因是因为旅行社为了降低成本，雇佣不是旅游车队的车子接待游客，去了西宁，司机不认识路，我与司机再车上争吵路是否走错等等的事情，客人是无罪的，但是导游应该要和司机、全陪、领队互相沟通合作才能避免这些事情的发生，也就不会有投诉了，在这个投诉问题里我也是冲动了，所以说冲动是魔鬼，我被旅行社扣了500元钱，我要反映的问题是旅行社降低成本可以，但是不要再用不认识路的司机了，这对我们导游工作实在是一个很大的影响。

第二次投诉，是我没有核对住宿的宾馆，因为在吃饭的餐厅客人斤斤计较，结账的时候和餐厅发生了一些争吵，我出于好心要全陪先带着其他客人回酒店休息，但是拿错了房卡，本来是兰花花的新酒店，最后住进了旁边的旧酒店，客人都住进去以后发现房子不是他们那个标准，便要求换房，把睡梦中的人都叫了起来，换了房子，第二天也把我给换了，这个问题是我因为疏忽犯的不该犯的错误，做我们这个工作，就要时刻保持一个兴奋的状态，对任何环节都要提前落实好，疏忽大意是最不可取的，我也损失了将近块钱，因为至今旅行社就这个问题收不来团款也不给导游报账。

第三次投诉，我只带了一个人，真的是更不应该被投诉的，原因是我没有一直陪着客人，把人家冷落了，天哪，什么样的投诉都能成立，这个更提醒了我，作为宣传我们宁夏的使者，一个人也要把她当成是上帝，别看人少了，赚不到钱了，就粗心大意，话说，别拿村长不当干部，现在的客人真的是花钱不花钱都是大爷，不管你用什么办法把她陪舒服了，高兴了就ok了。处理了这个投诉，我不仅写了检讨书，甚至还被社里扣了三个月的工资，我现在签了合同还是被停薪留职的处分，我觉得很不公平，但是我是一名导游，我要为旅行社维护更多的客户，因为我，可能社里损失了就不只是一个客户这个问题了，我只能接受了。

总之做导游工作，除了你有渊博的知识，还得处理好你和客人，你和旅行社，你和家人所有的问题，虽然你不是神，但是你必须知道这是你得职责，不想被社会淘汰，你就要天天爬在电线杆上等着被电死，要不你连电线杆都没摸到，就已经死了，学着做第一个吃螃蟹的人，只有有十分的信心，才能做成九分得成绩。

Dear passengers, everyone! I am your tour guide lily pula, you can call me ho. This is very honored to visit the Great Wall with you.

From a distance, the Great Wall is like a huge dragon. Close look, I cant see the other end of the Great Wall. Standing on the Great Wall, beacon tower stands on the Great Wall, like a "daruma" will never fall. The Great Wall is an important ancient defense works, from yan started to build the Great Wall, the Great Wall has a history of more than 20xx years now!

There is a touching legend about the Great Wall. When building the Great Wall, in addition to need not to build the wall over the age of 60, other youth to build the Great Wall. Suzhou scholar Fan Xiliang, in order to avoid being caught by the rulers, had to be in hiding. Once, he fled to meng garden, accidentally encountered meng jiangnu. Meng jiangnu is a smart beautiful girl, she and her parents hid the Fan Xiliang together. Two old people like Fan Xiliang, meng jiangnu betrothed to his wife. But, the person and tragedies will descend, it is the unforeseen that newly married less than three days, Fan Xiliang go by officers and soldiers to catch. Later, meng jiangnu Trinidad TiaoTiaoDe came to the Great Wall to find her husband. Who knows, migrant workers told her that Fan Xiliang is dead. She was crying at the foot of the Great Wall, I dont know how long cry, listen to "bang", the Great Wall fall down a few kilometers.

The passengers, please do not throw garbage everywhere, and in the scribble on the ChengZhuan moment. We are to meet at 7 in the gate.

Hello everyone! Im your guide Zhou Keyu. You can call me Xiao Zhou. We aregoing to Juyongguan Great Wall. Juyongguan Great Wall is located in ChangpingCounty, Beijing. There are many flowers and trees around it. It will make youfeel comfortable there. How did the great wall of Juyongguan get its name? It issaid that when the first emperor of Qin built the Great Wall, many prisonerswere held here. Soldiers and civil servants lived here, which means "to be anapprentice to Juyongguan", so it was named Juyongguan.

Genghis Khan entered the pass from then on and destroyed the kingdom ofJin. Here is also a very familiar sad story. Its said that when Qin Shihuangwas building the Great Wall, he caught civilian men everywhere. The officers andsoldiers took away a husband named Meng Jiangnu. Since then, there was no news.She decided to go to her husband. When she came to the Great Wall, she saw manypeople working and dying underground. She asked an old man who was working. Theold man said, "he died soon after he arrived, and the body filled the wall."Meng Jiangnu was so sad that she began to cry. She cried for three days andthree nights, only to hear the thunder. The wall collapsed by lightning,revealing her husbands body. Qin Shihuang was also moved by her and said, "Illgive you a lot of gold and silver jewelry. Please go."

Meng Jiangnu said, "I wont go. I want to be with my husband forever." Withthat, she committed suicide. Now, we are at the foot of the Great Wall. We alllook up. On the top of the tower is written a few big words: "the most powerfulgate in the world.". We have climbed the great wall and come to the hero slope.Here, we can see the famous sentence "no man is not a hero until he reaches theGreat Wall", which was written by Chairman Mao himself. Now, you can have a resthere and take photos in front of the monument, but please dont go far. In fiveminutes, we will move on. Standing high, you can see the beacon tower in thedistance. The function of beacon towers is that when the enemy comes, the beacontowers on both sides can echo and support each other.

Now we have come to the beacon tower. We can walk inside and have a look atthe scenery outside. We will walk back from here. You can enjoy the sceneryinside and outside the great wall while you walk, and meet at the gate in halfan hour. In the process of free activities, please pay attention to: do notlitter, do not scribble on the bricks. We are going back to the hotel. I hopethe beautiful scenery here can bring you a good dream.

Mount Jiuhua is one of the four sacred mountains of Chinese Buddhism. It is located in Qingyang County in Anhui province and is famous for its rich landscape and ancient temples.

Many of the mountain’s shrines and temples are dedicated to Ksitigarbha (known in Chinese as Dìzàng, Traditional Chinese: 地藏), who is a bodhisattva and protector of souls in hell according to Mahayana Buddhist tradition. Pious Buddhists often come to this popular attraction in Anhui to climb to Greater Tiantai peak, which is regarded as Jiuhuashan’s most important peak, although it is not the tallest.

History of Jiuhua Mountain

Jiuhu Mountain, known as a Buddhist wonderland and famous for its large number of temples and beautiful scenery, has been a resplendent pearl of Chinese cultural heritage.

Jiuhua Mountain was formed in the late Cenozoic Era, and Buddhism began in the Northern and Southern Dynasties (420-589) at the mountain. According to historical records, a monk named Fuhu built Fuhu Convent in 503; Monk Tanhao practised Buddhism here in 713; During 713-755, Jin Qiaojue, a Korean aristocrat, came to Jiuhua Mountain and lived in a stone cave at Dongya Peak. His hard practice moved the local people, and they contributed money to build a temple for him. In 781 the local official Zhang Yan presented a memorial to the emperor for the horizontal inscribed board "Huacheng". Upon Jin Qiaojue’s nirvana, it was said that the mountain roared, birds and monkeys cried, and the earth gave out fire and light. His body kept lively three years later, so he was respected as the Earth Buddha, wrapped with earth and has been preserved to present. Roushen Pagoda was built to revere him, and thus Jiuhua Mountain has become the place where Earth Buddhist rites are performed.

The history of Buddhism at Jiuhua Mountain can be divided into five periods: founded in the middle of Tang Dynasty ; decayed from the late Tang Dynasty to the Five Dynasties; slowly developed in the Song and Yuan Dynasties; and greatly developed in the Ming and Qing Dynasties. In the Ming Dynasty, the emperors granted money to rebuild Huacheng Temple for three times and two emperors bestowed inscriptions. The number of temples and nunneries was over a hundred, and many monks and nuns came. It was listed as one of the four famous Buddhist mountains, besides Wutai Mountain, Emei Mountain, and Putuo Mountain.

Songs Offerings(《吉檀枷利·第一章》)泰戈尔成名之作。

2.Thou hast made me endless, such is thy pleasure. This frail vessel thouemptiest again and again, and fillest it ever with fresh life.

This little flute of a reed thou hast carried over hills and dales, andhast breathed through it melodies eternally new.

At the immortal touch of thy hands my little heart loses its limits in joyand gives birth to utterance ineffable.

Thy infinite gifts come to me only on these very small hands of mine. Agespass, and still thou pourest, and still there is room to fill.

从泰戈尔的诗中能看出来一颗晶莹剔透的心，中文版本是根据英文译出来的，所有有些看英文的更有味道些;我最想去旅游的国家之一，就是印度，很想去看一些另一个东方文明是啥样子的。泰戈尔的诗选是前几天为了准备晚会诗歌朗诵整理的，好东西贴出来和大家共享。(以后我自己编辑整理的东西统一用sog_bj标记)

夏天的飞鸟，飞到我的窗前唱歌，又飞去了。

秋天的黄叶，它们没有什么可唱，只叹息一声，飞落在那里.

Stray birds of summer come to my window to sing and fly away.

And yellow leaves of autumn, which have no songs, flutter and fall therewith a sigh

世界上的一队小小的漂泊者呀，请留下你们的足印在我的文字里.

Troupe of little vagrants of the world, leave your footprints in mywords.

世界对着它的爱人，把它浩翰的面具揭下了。

它变小了，小如一首歌，小如一回永恒的接吻.

The world puts off its mask of vastness to its lover.

It becomes small as one song, as one kiss of the eternal.

是大地的泪点，使她的微笑保持着青春不谢。

It is the tears of the earth that keep here smiles in bloom.

无垠的沙漠热烈追求一叶绿草的爱，她摇摇头笑着飞开了.

The mighty desert is burning for the love of a blade of grass who shakesher head and laughs and flies away.

如果你因失去了太阳而流泪，那么你也将失去群星了。

If you shed tears when you miss the sun, you also miss the stars.

跳舞着的流水呀，在你途中的泥沙，要求你的歌声，你的流动呢。你肯挟瘸足的泥沙

而俱下么?

The sands in your way beg for your song and your movement, dancing water.Will you carry the burden of their lameness?

她的热切的脸，如夜雨似的，搅扰着我的梦魂。 Her wishful face haunts my dreams like the rain atnight.

有一次，我们梦见大家都是不相识的。

我们醒了，却知道我们原是相亲相爱的。

Once we dreamt that we were strangers.

We wake up to find that we were dear to each other.

忧思在我的心里平静下去，正如暮色降临在寂静的山林中。

Sorrow is hushed into peace in my heart like the evening among the silenttrees.

飞鸟集2

有些看不见的手，如懒懒的微风似的，正在我的心上奏着潺湲的乐声。

Some unseen fingers, like an idle breeze, are playing upon my heart themusic of the ripples.

“海水呀，你说的是什么?”

“是永恒的疑问。”

“天空呀，你回答的话是什么?”

“是永恒的沉默。”

What language is thine, O sea?

The language of eternal question.

What language is thy answer, O sky?

The language of eternal silence.

静静地听，我的心呀，听那世界的低语，这是它对你求爱的表示呀。

Listen, my heart, to the whispers of the world with which it makes love toyou.

创造的神秘，有如夜间的黑暗——是伟大的。

而知识的幻影却不过如晨间之雾。

The mystery of creation is like the darkness of night-it is great.

Delusions of knowledge are like the fog of the morning.

不要因为峭壁是高的，便让你的爱情坐在峭壁上。

Do not seat your love upon a precipice because it is high.

飞鸟集3

我今晨坐在窗前，世界如一个路人似的，停留了一会，向我点点头又走过去了。 I sitat my window this morning where the world like a passer-by stops for a moment,nods to me and goes. 这些微思，是树叶的簌簌之声呀;它们在我的心里欢悦地微语着。

There little thoughts are the rustle of leaves; they have their whisper ofjoy in my mind.

你看不见你自己，你所看见的只是你的影子。

What you are you do not see, what you see is your shadow.神呀，我的那些愿望真是愚傻呀，它们杂在你的歌声中喧叫着呢。让我只是静听着吧。 My wishes arefools, they shout across thy song, my Master. Let me but listen.

我不能选择那的。是那的选择我。

I cannot choose the best. The best chooses me.

飞鸟集4

They throw their shadows before them who carry their lantern on theirback.

那些把灯背在背上的人，把他们的影子投到了自己前面。

That I e_ist is a perpetual surprise which is life.

我的存在，对我是一个永久的神奇，这就是生活。

We, the rustling leaves, have a voice that answers the storms, but who areyou so silent?"

"I am a mere flower."

“我们萧萧的树叶都有声响回答那风和雨。你是谁呢，那样的沉默着?”

“我不过是一朵花。”

Rest belongs to the work as the eyelids to the eyes.

休息与工作的关系，正如眼睑与眼睛的关系。

Man is a born child, his power is the power of growth.

人是一个初生的孩子，他的力量，就是生长的力量。

飞鸟集 5

神希望我们酬答他，在于他送给我们的花朵，而不在于太阳和土地。

God __pects answers for the flowers he sends us, not for the sun the earth.光明如一个裸体的孩子，快快活活地在绿叶当中游戏，它不知道人是会欺诈的。 The light thatplays, like a naked child, among the green leaves happily knows not that man canlie. 啊，美呀，在爱中找你自己吧，不要到你镜子的谄谀去找寻。 O Beauty, find thyself in love, not in theflattery of thy mirror.我的心把她的波浪在世界的海岸上冲激着，以热泪在上边写着她的题记：“我爱你。” My heartbeats her waves at the shore of the world and writes upon it her signature intears with the words, "I love thee." “月儿呀，你在等候什么呢?”

“向我将让位给他的太阳致敬。”

Moon, for what do you wait? To salute the sun for whom I must make way

英文补充协议

Supplementary agreement

In order to guarantee the interests of the school and the foreign teacher and facilitate the smooth development of teaching and the foreign teacher’s safe and orderly life, we clarify our respective responsibility further and add additional terms listed as follows: Party a:Party b:

1, the rented accommodation is only for the teacher. The foreign

teacher shouldn’t allow others to live in the apartment in order to avoid accidents.

2, during the work, the foreign teacher should have the civilized words and deeds and won’t develop any improper friendship or relationship (such as love, etc.) with students.

3, the foreign teacher will bear the cost of utilities (such as water bill) and Internet flow fee (90yuan per month). The school is only

responsible for the accommodation expenses, not including other living expenses.

As the foreign teacher first comes to Beijing, he is not familiar with a lot of things. To show humanistic care, the school has paid the power bill (600 yuan for 1200 degrees). By November 30, if the actual

consumption power number is more than 1200 degrees, the foreign teacher should pay the rest. If the foreign teacher continues to teach in CuiWei middle school, the school will bear the cost of 200 degrees per month, but the excess part is borne by the foreign teacher. The school has installed the broadband network and the foreign

teacher should burden Internet flow fee (about 90 yuan ) every month. So the foreign teacher will pay 270 yuan for the cost of 3 months.

4, the foreign teacher shall observe the school’s work system and regulations concerning administration of subject teachers such as job duties, classroom norms, work discipline, school group activities. Also, the foreign teacher shall complete the tasks agreed on schedule and guarantee the quality of work. At the same time, the school will also ensure his corresponding welfare.

Party a: Party b:

Signature: Signature:

In September of 20xx

补充协议范本

合同编号：项目名称：合同名称：甲 方：乙 方：签订时间：签订地点：合同补充协议 河北达辉建筑工程有限公司 年 月日

上述金额包括运输费、保险费、税金等一切费用；本合同单价为固定单价，最终按实际发生量结算。

2、其他合同条款调整。 3、其它事项说明。

三、本协议生效后，即成为《原协议》不可分割的组成部分，与《原协议》具有同等的法律效力。

四、本协议与原合同发生冲突时以本协议为准。

五、除本协议中明确所作修改的条款之外，原协议的其余部分应完全继续有效。

本协议一式四份，甲方执三份，乙方一份，具有同等法律效力，自双方签字盖章之日起生效。

以下无合同正文。

甲方：乙方： 委托代理人：委托代理人： 代表人： 代表人： 开户行: 开户行: 账号: 账号: 电话: 电话:

地址: 地址: 日期：日期：

Tourists friends:

Everybody is good! I am the guide from guilin lijiang river, my last name is zhang, everyone call me xiao zhang. First of all, on behalf of our travel agency, I wish you all in this short day swim, can have fun, enjoy more beautiful scenery.

First well go to lijiang, small sit played li river bamboo raft. When you sit on board, to see a lot of small bamboo raft, is our customs of zhuang sang folk songs, I led, you follow me, there will be a lot of people to sing together. You know what the mountain people less myopia? Because ah, mountain far and high, often see the distant scenery, eyes wont myopia. Believe that watching the film liu sanjie must have a lot of friends, that is taken here, the clear water of the blue, blue, green, can clearly see the bottom of the stone.

The second stop: were going to the big banyan tree. The banyan tree it was said that there are hundreds of years old, and its wide spreading, tree a few dozen meters high, with dozens of meters long, roots and tree trunks were confused, with the title king of the banyan tree. On the way to the big banyan tree, and we are passing the moon mountain, distance, rain or shine of the moon waxing, nature is really amazing.

In the big banyan tree scenic area, we all go to the village for dinner. At noon, after dinner we went to play the last leg of today, the famous scenic spot elephant trunk hill. Why that name? Because the mountains look like an elephant, in front of the rocks stretching down, bent into a hole, like the nose, so it is called elephant trunk hill. We sat on the bamboo raft, you can enter the elephants nose hole, the inside is decorated with famous of guilin - osmanthus wine!

All nervous and happy one day will be over, dear dog, we see you next time. Oh, I forgot to tell you, in our here, dog is the meaning of a good friend!

Sun yat-sens mausoleum friends, came to a famous historical and cultural city, you must want to see the most famous, the most distinctive local attractions. In nanjing, if did not go to sun yat-sens mausoleum, say that you see only the half of nanjing. Although nanjing, long known as "the six dynasties ancient capital", has "jinling 40 landscape" and so on numerous scenic spots and historical sites, but sun yat-sens mausoleum is undoubtedly one of the most attractive, one of the most famous.

Speak of sun yat-sens mausoleum, of course, to mention its owner - the great democratic revolutionary forerunner sun yat-sen in China. Mr. Sun name sun yat-sen,. Foreign friends all call him "Dr. Sun yat-sen". Because he is engaged in revolutionary activities in Japan when used pseudonym "zhongshan firewood", so he is regarded as sun yat-sen in China. Sun yat-sen was born on November 12, 1866 in xiangshan county (now zhongshan city) in guangdong province tsui a peasant family. He flew high and rare successively studied in Honolulu, Hong Kong and other places, to practice medicine in places such as guangzhou, Macao after graduation. He later medical politics, and in Japan in 1905, the organization to China union, had been pushing for the prime minister, put forward the "drive out by lu, to restore the, the establishment of the republic of China, the average land ownership" famous platform, and "nation, civil rights, the peoples livelihood" theory of the three peoples principles. On October 10, 1911 years after the outbreak of the wuchang uprising, Mr. Sun was seventeen provinces representatives elected the provisional President of the republic of China, and the following year New Years day was sworn into office in nanjing. Since then, has experienced the "yuan shikai mean" "second revolution" "nation sports" such as "the movement to protect the" ups and downs, in guangzhou in 1921, he became very President of the republic of China. A Chinese nationalist party (KMT) in guangzhou in January 1924 the first national congress, he will develop the old three peoples principles for the new three peoples principles, put forward the "which was allied with Russia the peasants" of the three policy. In November the same year he came at the invitation of the feng yuxiang north discuss national plans, eventually because became ill because of overwork, died in Beijing on March 12, 1925.

Sun yat-sens mausoleum burial site is Mr. Sun was selected. This vision, meteorological ambitious, indeed is a good place to build mausoleum. You may ask; Mr. Sun was born in guangdong, died in Beijing, all his life to travel around for the revolution, why choose nanjing as a final resting place?

It is said that as early as in 1912 as temporary President Mr. Sun, soul valley temple abbot monk is has been recommended to him the "would in the former, with green ailian" feng shui treasure. That year on March 31, Mr Zhongshan for the peaceful reunification, resolutely resigned from the presidency. One day in early April, his hunting around with hu and others to the Ming tomb, came to rest now tomb is located. Mr. Sun looked around and said to the left and right sides, after the death of my future want to the land to bury the national obtained (national begging for me after I died someday, to be a pile of soil in place for body). The purple mountain, of course, the momentum of feng shui is not Mr. Sun as the root cause of this decision. Mr Sun last asked: "after my death, can be buried in nanjing zijin foothills, for nanjing interim government was established, so dont forget the xinhai revolution." So, although Mr Sun in nanjing residence time is not long, but nanjing is has special significance for Mr. Sun. He chose nanjing purple mountain as a burial site, fundamentally speaking, is to commemorate the revolution, the revolution colleagues.

To respect Mr Suns wishes, made up of people of lady soong ching ling, sun fo field at Chinese Taiwan, Dr. Sun yat-sen was buried things choose good ling addresses, delimit to repair the tomb of 20xx mu, and publicizing award, solicitation mausoleum design scheme. In many candidates, bell pattern of young architects Lv Yanzhi design was awarded the first prize, he himself has been hired to host all project. On March 12, 1926, Mr. Suns death, the first anniversary of the foundation stone laying ceremony was held. Lasted more than three years, cost 1.5 million silver dollar, sun yat-sens mausoleum was completed in the spring of 1929. Sadly, study in the United States, talented young architects Lv Yanzhi, in the process of host JianLing, exert all his efforts and unfortunately as suffering from cancer of the liver and Mr. Sun, near the end of the project, died just 35 years old. Held on June 1, 1929 manusoleum, Mr. Suns body from Beijing to nanjing. From then on, more than 60 years, Mr. Sun has been buried here.

Sun yat-sens mausoleum built can be said to be a great event in the history of nanjing. That year in order to meet Mr. Sun spirit pivot, nanjing west, built the first asphalt road -- zhongshan port, east to zhongshan gate, 24 in zhongshan road. Until today, zhongshan road is still one of the main artery of nanjing. And renovation renovation in the Ming dynasty the gates dajie, and was renamed zhongshan gate. Between zhongshan gate to sun yat-sens mausoleum was built a lingyuan road. As the house in Paris a person with wonderful avenue for pride, people are proud to fifth avenue in New York, nanjing people about their city is the most beautiful boulevard. And this article 3 kilometers of lingyuan road which is the best representative of the nanjing avenue undoubtedly. On both sides of the "green corridor", the main trees planted with nanjing - ng. People called it the French phoenix tree, but back up, it is our "special local product of China. Because French people from yunnan it transplanted into Shanghai French concession, only got such a TuYangJieGe name now.

Driving the car out of the scene, along the lingyuan road, half moon square before the ends, sun yat-sens mausoleum. Everyone please look toward the south, square south is an octagonal stone stage. On the statue of binaural baoding three feet of red copper, weighs 5000 kg, 4.25 meters high, abdominal diameter 1.23 meters, is one of the tomb memorial decoration. The tripod cast in autumn 1933, donated by zhongshan university in guangzhou and tai chi-tao wrote all the teachers and students. Ding side cast a "wisdom, kernel, brave," three words, is zhongshan university school motto. Ding ShuYou within a hexagonal bronze, engraved with calligraphy xiao ", the full text.

With the order by the square, right against the face is a four jacaranda three que door to the type of stone arch. This monument was built in the 1931 ~ 1933, 12 meters high, 17.3 meters wide. Built alleys and using all of these large fujian granite, but the Chinese traditional timber structure form. Everybody looked up and can see fang forehead midline glittering "fraternity" two words. This two word is the script of Mr. Sun, original from tang han yus "the way" "love to benevolence" a word. It is said that Mr. Suns favorite topic this two word away. Mr. Sun life dedicated to the bourgeois democratic revolution in the spirit of great love, strive for national independence and freedom, to say "love" the word is highly generalization and the best portrayal of his life.

By love fang going forward, it is a long 480 meters, the pyramid-shaped mound tens of meters wide. Sun yat-sens mausoleum of the overall design, outstanding traditional Chinese style, solemn and unique. In order to reflect the noble of Mr. Sun, sun yat-sens mausoleum used the ancient mountain for ling practice, will build the elevation 160 meters rooms full ling peak. In addition, the construction of land vegetation of axisymmetric, give a person the sense with statutes and solemn. Please look forward, toward the north slope, in turn have a mausoleum doors, pavilion, after the kiosk of trajan and the kiosk of trajans burial chamber construction, etc. The pyramid-shaped mound on both sides of the cedar, Sabina chinensis, two two relatively gingko, red maple, instead of the ancient penchant for stone golem, a symbol of the suns revolutionary spirit and noble quality. Cedar is the worlds four big freshman ornamental tree species, has now become a nanjing city were made.

In the end is the platform. According to the design of Lv Yanzhi, the mausoleum plane for "MuDuo" form. Priests, is usually we say big bell. In ancient times it was announced to make laws and war of church and state. Hear the sound of the priests, and spread very far, there are "make the world all of" inter-cultural. Tomb to choose such a scheme, let a person cant help but think of Mr. Sun. "the revolution has not yet been successful, comrades still need efforts", its purpose is to posterity. Here was the Lv Yanzhi design platform of square edge of "liberty bell". The magnificent three arches, is a land of official start. It is 16 meters high, 27 meters wide, 8.8 meters deep, is also made of granite in fujian. On banners in the door is sun yat-sen calligraphy "for" all over the world, from the "rites. LiYun" in the "road trip, for" all over the world, which mean the state power is not one of the world, but the world is in the world, the citizens of the world. This is Mr. Sun life ideal, he also advocated a great annotations to the three peoples principles.

The mausoleum doors is on display. Pavilion in the middle of the 9 meters high giant monument, engraved with the KMT elders tan yankai calligraphy of "Chinese nationalist party (KMT) was prime minister Mr. Sun in the June 1, in the eighteenth year of the republic of China" 24 distillation gold ous characters. When discussing the erection plan written by wang ching-wei, hu hanmin, respectively, inscriptions, epitaph, etc. Can be spent two years also didnt write. Everyone thinks Mr Ideological achievements are beyond the general text, so just dont write inscriptions, and in the form of use now.

旅行社导游个人工作总结【三篇】

篇一

“导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求限度的达到游客的满意。

导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可.

首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。

其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。

另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

篇二

时间过的真快，又到年中了，作为导游员的我似乎还没能回味过来这半年的滋味，适应这季节的变化，但是，时间不等人，日月老人将要给20xx年画上句号了。我所从事导游工作，又经历了一个年头了，我喜欢这个工作，不论苦辣酸甜，我总是一个“乐”字。

在导游年审培训的会议室里，原省旅游协会副会长刘祖翼现场为我们授课，他从旅游与文化的融合、芜湖旅游的发展前景和导游人员的素质要求等方面进行了精彩讲解!

导游是旅游业不可缺少的组成部分，它是旅游业的灵魂，是旅行社的支柱。某种意义上来说，导游人员是一个地区形象的体现，也是了解一个城市的窗口。

导游是什么?用原省旅游协会副会长刘祖翼的话来说，导游的言谈举止、素质修养不仅直接反映出一个城市精神文明的素质修养，而且也折射出一个城市旅*业的品质建设。半城山半城水是芜湖的一道美丽风景线，而导游是向中外游客传达城市形象的使者，是一个城市的名片。“一名真正的导游员，就是一个城市的形象大使。我们希望可以借助各种大赛和培训，发现和培养出更多的优秀导游人才，进一步提升导游素质，推进芜湖旅行社行业品质建设，推动旅行社行业转型升级，使之成为中国优秀城市——芜湖一张亮丽的城市名片。

同时呢，他也说由于媒体长期以来对个别导游出现不规范行为的报道过于频繁，对旅*业造成了较大的负面影响，从而使旅客积累起对导游的不信任感。导游队伍到自身形象的重要性，要自立、自强、自爱、自信。媒体的监督是一件好事情，相信随着市场的规范，企业的成熟，导游的形象也会逐步得到认可。同时，社会和旅游企业也要逐渐提高对导游的认识，因为导游是人才、是生产力、是效益。只有吸引优秀人才的加入旅*业才能实现可持续发展。中国已经是一个旅游大国，将要成为旅游强国，中国导游将成为一个高尚的职业，这不是因为导游收入多，而是因为导游的阅历和学识高，因此即要保证导游的权利和利益，同时也要对导游的责任提出要求。

市旅游局助理调研员郑金兰同时也出席了开班仪式并且讲话。针对现行的导游培训内容方法单一、管理滞后不能适应新形势下旅游业发展的实际，她对今后的导游培训工作提出明确的要求。一是改革现行的导游培训方法，更新培训内容，提高培训质量，使导游培训工作更加规范化、制度化。通过不断加强对导游人员的职业道德、职业纪律教育和规范的培训考核，提高导游人员的思想素质和职业道德水平。二是重视导游人员的日常培训。旅行社应充分利用淡季对本单位导游人员进行集中培训，建立本单位导游人员日常培训档案，并在年终将本年度开展导游人员日常培训情况，包括培训时间、培训形式、培训内容、参加人数、考核情况上报市旅游局，作为导游年审和旅行社考核重要指标。三是导游人员要加强自身建设，平时要注重学习，以自学为主，注意理论联系实际，加强自身修养，要珍惜每一次的培训。

从懵懂到认知，掐指一算做兼职导游已有3年时间了，其间有酸也有甜。曾经试图放弃，却有千般理由选择继续。“导游”这个词曾经给了我很多兴奋的联想：带着来自五湖四海的朋友穿梭在神州大地!古老的皇城;美丽的西双版纳;神秘的原始森林„„在那些另人向往的地方与客人们一起放声歌唱!细细去品位，去遐想，去感受这些可能让人终身难忘的时刻!尽管这些并未全部实现!尽管工作当中遇到很多困难!但它却丝毫不影响我对导游工作的热诚!

通过这次导游年审培训让我学习到了怎样处置问题，面临问题时要临危不乱，以下是我的大致小结：

1、熟习线路：团前准备一定要充分，线路熟记于心，多讨教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才干万无一失。

2、效劳工作要热心，认真：特别是旺季，一定要提示旅游留意事项，方可做到防患于已然，有时一句话就能带来意想不到的效果，如旅游安全问题，旅游留意要守时等等，主要防止问题呈现的时分游客产生心情上的不满。导游若在事前有个铺垫，效果就会好很多。

3、留意和谐工作，布置好游客的同时，也要妥善处置好客人，司机，地陪旅游社和景区的关系。

4、导游要以不变应万变，呈现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就必定了你必需在客人面前临危不乱，及时果断的处置问题，如发作不测情况也要学会晤机行事来妥善处置。

5、书到用时方恨少，导游所知道的学问必需普遍，因此要不时的学习，给自己充电。每次带团回来也要及时的总结经历，积聚阅历。

6、维护旅游社的信誉同时也要维护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到不测问题时，客人也会尊重和理解你和旅游社的布置。

7、最后，要及时处置客人遗留的问题，导游本身是一个效劳行业，不只仅是满足客人的需求，但不同的人也有不同的心理，你的决议不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会处置不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的阅历都看成是第一次来认真对待!“路漫漫其修远兮”或许可以回头看看留下的脚印。年轻的我要不时的通知自己“反动尚未成功，同志仍需努力”!，困难阅历了，但阅历却留下了。带团总是不可避免要遇到三多(人多，车多，压力多)，作为导游就要做到三心(多一份认真，多一份留神，多一份诚心)

认真：旅游景点环境杂，作为导游比平常要更多一份认真眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提示客人离队。

耐烦：在旅游之前必需将团队的旅游之前必需将团队的旅游道路，集合时间地点再三强调，以防客人一旦走失可以疾速离队。初到一地大家充溢新颖感会不停“单溜”，这时导游要耐烦而疾速的劝客人离队。

诚心：带团随时随地会发作突发事情，导游要用一百分的诚心去处置，事情终会得以化解。

我付出，我努力!相信“一份耕耘，一份收获”!

导游职业与其他职业有一个显著的不同点，那就是你必须和客人朝夕相处!这自然使我们对服务这个次的感触比一般人多一些!从某种意义上讲：导游职业就是服务行业的极端!日本导游被成为‘无名大使’，新加坡导游是‘非官方大使’，美国导游叫‘祖国的镜子’，我国导游员被称为‘民间大使’。正由于导游有着如此高的评价和重要的地位，使的导游工作更容易犯错误!所以我们必须严格要求自己，要本这一颗平常心，才能让我们在这个工作岗位上问心无愧!展望新的一年，我将用更多的热情和努力，克服自己的缺点，总结工作中的经验，去学习、去进步，努力让自己做的更好。

篇三

一、以导游为荣，以工作为乐

根据旅行社的安排，作为导游员的我，带团是我的首要任务。这几年，带过的旅游团队数量已经记不清了，留在我感觉里的是----忙和乐。刚丛云上飞下来，又从水上漂过去;才听罢火车的汽笛声，又闻见了汽车的马达响;才听罢东北的二人转，又尝到了新疆的哈密瓜;才欣赏桂林山水的秀美，又看到“大漠孤烟”的壮阔。夏令营孩子们欢快的歌声，夕阳红老人们幸福的笑脸，盛世北京和谐的音符。还有华西村人美好的蓝图，南街村人不懈的追求……。这一切经常在我眼前浮现，是我深深的感受到了我工作的意义所在，从心里热爱导游这一工作。

二、学理论、学知识

从业多年来，我一直严格要求自己，作为一个国内专业导游人员，我时刻牢记着热爱祖国、热爱人民、热爱祖国几千年的优秀文化，认真学习党的各项政治政策、经济政策、学习党在新的历史时期的主要理论，用来武装自己的头脑，在思想上紧跟形势，努力是自己成为具有优秀道德品质，高尚职业情操、遵纪守法，尽职尽责的导游员。积极参加省市旅游局组织的培训班，认真学习导游知识、导游业务;业余时间细心学习《汉语言文学知识》、历史地理文化知识、《心理学》、《公共关系学》、《政策法规》，认真阅读相关的经济知识、社会知识、旅游知识，在学习中坚持勤动眼，大量的阅读有关景区、景点的资料和有关风光民情的书籍;勤动手，把读到看到的相关资料、甲篇名作、经典名句都分类整理，以丰富自己的学识，增加自己的见闻。

三、学技能、多实践

导游工作是一个知识密集型和高智能的服务工作，除了要求导游员要有广博的知识外，还需要导游人员具备高超的技能，如讲解能力、组织能力、人际关系能力、分析能力、解决问题能力。而讲解能力是首当其冲的，常言说“大好河山有多美，全凭导游一张嘴”。游客出游，“求知”是愿望之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩，这是顺利完成旅游计划的重要前提。其次，整个旅游活动是一个有组织的，需要和饭店、宾馆、景点、交通等相关的企业和个人来打交道，它牵扯到社会生活的方方面面，因此上，要求我们导游员要有相当的组织能力和协调能力。

再其旅游活动的主体是人，而人的构成又是复杂的，旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员必须学会处理人际关系，学会善于和各种人打交道。在旅游过程中各种各样的情况都有可能出现，个各种各样的问题可能随时发生，这就要求我们要学会独立分析的能力和独立解决问题的能力。

在实际工作中，我十分注重留心学习，在实践中不断的总结和提高自己的业务水平。时时提醒自己“勤动口”，向专家请教先进的经验和方法，向同事学习、向民间学习、向旅游着学习，以丰富自己的学识;“勤动腿”，常言说，读万卷书，不如行万里，勤跑、多动增加自己的阅历，在实践中巩固学到的知识;“勤动眼”，大量的阅读有关旅游方面的书籍、查阅有关风光、风情、民俗的资料;“勤动手”，眼过千遍，不如手过一遍，把看到的、听到的、学到的知识和方法，经验和技巧都动手一一记录下来;“勤动脑”，在动口、动腿、动眼、动手的基础上，善于动脑，把学到、收集到、看到的名作甲篇、知识经验都分类整理，结合自身的特点，取精去糟，最终形成自己的风格和作风。也就是说，在工作实践中逐步的总结，不断的提高自己的业务技能和服务水平。资深导游上半年个人工作总结

四、几点带团的方法

1、掌握好游览的节奏。

孙子曰：“水无常形，兵无常式”，这一点运用到带团工作中也是十分的确切。在带团过程中，我们导游员除了丰富的知识，生动形象的语言来为游客作好讲解服务外，更要学会掌握和控制旅游过程中的节奏问题。因为旅游者的年龄、体质不同，情趣爱好不同，情绪不同，一个人一天会有多种情绪的变化，做为导游员要随时掌握游客的这些现象，在实施旅游计划中要作到“有张有弛，劳逸结合”，根据团队的实际情况安排有弹性的活动日程，努力是旅游过程既丰富多彩，又松紧相宜，让游客在轻松愉快的活动中获得限度的满意的、美的享受。

“有急有缓，快慢相宜”，在具体的旅游过程中，要视具体情况控制好游览的时间、速度，根据游客的年龄构成，对老年人要走的慢一些，讲的慢一些，尽量减少剧烈活动的项目，要学会适合老年人的习惯语言，交流方法;对待年轻人，可以走的快一些，讲的节奏快一些，适当的安排一些年轻人喜爱的活动项目;对待青少年，在游览的过程中要注意寓教与乐，要更多的把旅游和学知识结合起来，同时适当的安排一些适合青少年的娱乐活动。总之，导游员就是旅游活动的“导演”根据不同的团队，从实际情况出发，安排好、组织好旅游活动，是旅游者获得乐趣和享受，这才是一次成功的导游活动。

2、处理好几个关系。

即强弱关系、多数与少数的关系、劳逸关系。在实践中我们都知道，一个旅游团队，它的人员组成是比较复杂的，有身体好的，精力充沛的，希望速度快一些，活动量大一些，而年老体弱的则希望从容轻松，不愿意太紧张、太劳累。这时我们就要根据实际情况分别予以对待，按照旅游者的体质、年龄划分成相应的小团体，讲明白游览的路径、集合的地点、时间，全陪导游和地接导游互相配合，或前后或穿梭在各小团队之间，对年老体弱的要重点照顾。这样既尊重了旅游者的愿望，又是他们各得其所，各取所乐。在游览过程中经常会出现对日程安排意见不一致的现象，这是由于旅游者审美观点、兴趣爱好不尽相同所造成的，是一种正常现象。

一般情况下本着求同存异的原则，寻找大家都喜欢、乐意的共同点，形成统一的选择，这是最理想的解决方法。如果共同点不容易找到，则要实事求是的给游客说明情况，请团队领队或德高望重的人物进行协调，寻找合理而可能的变通办法，动员意见不同的各方相互作出让步，本着少数配合多数的原则是旅游活动继续顺利的进行。当然在旅游过程中处理好劳逸关系也是十分重要的，疲于奔命，象行军拉练一样的旅游会使游客的产生不愉快的情绪，必定回影响旅游者的游兴。我们要合理安排日程，兼顾游览、娱乐、购物、休息，力争让游客在各方面都得到满足，从而游客对旅游服务工作的满意度。作为导游员，在带团过程中处理好了这几个关系，就能带出一个和谐欢乐的旅游团队，成功的完成一次旅游活动。

3、多沟通、交朋友。

沟通要从了解做起，旅游者的性格大致分为两大类：外向型、内向型。外向型的活泼、爱交际、喜讲话、多点子、热心肠，另一面又急躁、好动、好胜、散漫，这类人好沟通，但不稳定。内向型的稳重、冷静、有主见、情绪稳定，另一面少言、孤傲、忧郁，这类人不易沟通，但却很重感情，一但认可你不会轻易改变。作为导游要通过观察、交流了解游客，正确的区分客人的性格类型，采用灵活的方法，因人而异，适时适宜的进行沟通，随时观察游客的情绪变化，及时调整策略方法，始终保持和谐欢乐的团队气氛。

在旅游活动中，导游和旅游者不仅是服务与被服务的关系，更是合作伙伴，只有游客的通力合作，旅游活动才能顺利进行并达到良好的效果。为此，一个很好的方法就是导游和游客真诚的交朋友。交朋友要从尊重对方做起，把主动服务、真诚服务、热心服务、周到服务贯彻始终，从小事做起，与细微处显真诚。和游客交朋友，要有一颗平常的心态和包容的心态，和游客建立平等的关系，不能厚此薄彼;导游员和游客相处时不要争强好胜，满足一时的虚荣，作嘴巴上的胜利者，要保持融洽的气氛，建立“君子”式的朋友关系。资深导游上半年个人工作总结

以上是我从事导游服务工作实践中的一点体会，总结出来，以便在以后的工作中进一步的改进和完善。今后仍要不断的学习旅游知识，努力提高自己的业务技能，提高为游客服务的水平，为旅游业的发展作出自己的贡献。